HP LaserJet 4250n User Manual
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Control panel messageDescriptionRecommended action DIFFERENT PAPER SIZES IN JOBThe stapler cannot align the paper for stapling if different paper sizes are in the job. Printing continues but the job is not stapled.If stapling is required, modify the job. DUPLEXER ERROR REMOVE DUPLEXER Install duplexer with power offThe optional duplexer has an error.Turn off the printer power and reattach the optional duplexer. (Any print jobs at the printer might be lost.) EIO X disk spinning upThe disk accessory in EIO slot [X] is initializing.No action necessary. EIO X DISK NOT FUNCTIONAL For help press The EIO disk in slot X is not working correctly.1. Turn the printer power off. 2. Make sure the EIO disk is insertedcorrectly and securely fastened. 3. If the printer control panel message continues to appear, the optional hard disk needs to be replaced. EIO X DISK DEVICE FAILURE To clear press alternates with The EIO disk had a critical failure and can no longer be used.Remove the EIO disk and replace it with a new one. EIO X DISK FILE OPERATION FAILED To clear press alternates with The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent folder.Try printing again to an existing folder. EIO X DISK FILE SYSTEM IS FULL To clear press alternates with The EIO disk is full.Delete files from the EIO disk and then try again. Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts. Interpreting control-panel messages (continued) ENWW Understanding printer messages 159
Control panel messageDescriptionRecommended action EIO X DISK IS WRITE PROTECTED To clear press alternates with The EIO disk is protected, and no new files can be written to it.Use the Device Storage Manager in HP Web Jetadmin to disable the write protection. EIO X DISK NOT INITIALIZED To clear press alternates with The file system has not been initialized.Use HP Web Jetadmin to initialize the file system. ENVELOPE FEEDER EMPTY alternates with The envelope feeder is empty.Load envelopes in the envelope feeder. Event log emptyYou are attempting to view an empty event log by selecting SHOW EVENT LOG from the control panel.No action necessary. INSERT OR CLOSE TRAY XX For help press The specified tray is open or missing.Insert or close the tray for printing to continue. INSTALL CARTRIDGE For help press The print cartridge is missing and must be reinstalled for printing to continue.Replace or correctly reinstall the print cartridge. INSUFFICIENT MEMORY TO LOAD FONTS/DATA . For help press alternates with To continue press The printer received more data than can fit in its available memory. You might have tried to transfer too many macros, soft fonts, or complex graphics.Press (SELECT button) to print the transferred data (some data might be lost). To solve this problem, simplify the print job or install additional memory. INTERNAL DISK DEVICE FAILURE To clear press alternates with The disk had a critical failure and can no longer be used.Contact an HP-authorized service or support provider. Interpreting control-panel messages (continued) 160 Chapter 4 Problem solving ENWW
Control panel messageDescriptionRecommended action INTERNAL DISK FILE OPERATION FAILED To clear press alternates with The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non-existent folder.Try printing again to an existing folder. INTERNAL DISK FILE SYSTEM IS FULL To clear press alternates with The Internal disk is full.Delete files from the disk and then try again. Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts. INTERNAL DISK IS WRITE PROTECTED To clear press alternates with The disk is protected, and no new files can be written to it.Use the Device Storage Manager in HP Web Jetadmin to disable the write protection. INTERNAL DISK NOT INITIALIZED To clear press alternates with The file system has not been initialized.Use HP Web Jetadmin to initialize the file system. LOAD TRAY XX [TYPE][SIZE] For help press The tray that is indicated is configured for a specific type and size of media needed by a print job, but the tray is empty. All other trays are also empty.Load the requested media in the tray that is indicated. LOAD TRAY XX [TYPE][SIZE] To continue press alternates with LOAD TRAY XX [TYPE][SIZE] For help press A job is sent that requires a specific type and size that is not available in the tray that is indicated.Load the requested media into the indicated tray and press (SELECT button). Interpreting control-panel messages (continued) ENWW Understanding printer messages 161
Control panel messageDescriptionRecommended action LOAD TRAY XX [TYPE][SIZE] To continue press alternates with Move tray switch to CUSTOM A job is sent that requires a specific type and size that is not available in the tray that is indicated.Move the tray switch to the CUSTOM position if another tray is available. LOAD TRAY XX [TYPE][SIZE] To continue press alternates with Recommend move tray switch to STANDARD A job is sent that requires a specific type and size that is not available in the tray that is indicated.If the size is detectable and another tray is available, move the switch to the STANDARD position. LOAD TRAY XX [TYPE][SIZE] To continue press alternates with To use another tray press A job is sent that requires a specific type and size that is not available in the tray that is indicated.Press (SELECT button) to use a type and size that are available in another tray. MANUALLY FEED [TYPE][SIZE] To continue press alternates with MANUALLY FEED [TYPE][SIZE] For help press The printer is waiting for media to be loaded in tray 1 for manual feed.Load the requested media into tray 1 and press ( SELECT button). MANUALLY FEED [TYPE][SIZE] To use another tray press The printer is waiting for media to be loaded in tray 1 for manual feed.Press (SELECT button) to use a type and size that are available in another tray. MANUALLY FEED OUTPUT STACK Then press to print second sides The first side of a manual duplex job has been printed and the device is waiting for you to insert the output stack to complete the second side.1. Load the output stack into tray 1, maintaining the same orientation with printed side down. 2. To continue printing, press (SELECT button) to exit the printer message and then press ( SELECT button) to print. Interpreting control-panel messages (continued) 162 Chapter 4 Problem solving ENWW
Control panel messageDescriptionRecommended action No job to cancelThe STOP button was pressed, but there is no active job or buffered data to cancel. The message is displayed for approximately 2 seconds before the printer returns to the ready state.No action necessary. NON HP SUPPLY INSTALLED Economode disabledThe printer has detected that the print cartridge is not a genuine HP supply.This message is displayed until you install an HP cartridge or press the override button ( SELECT button). If you believe you purchased a genuine HP supply, go to http://www.hp.com/go/ anticounterfeit . Any printer repair required as a result of using non-HP supplies or unauthorized supplies is not covered under the printer warranty. NON HP SUPPLY INSTALLED For help press The printer has detected that the print cartridge is not a genuine HP supply.This message is displayed until you install an HP cartridge or press the override button ( SELECT button). If you believe you purchased a genuine HP supply, go to http://www.hp.com/go/ anticounterfeit . Any printer repair required as a result of using non-HP supplies or unauthorized supplies is not covered under the printer warranty. ORDER CARTRIDGE LESS THAN XXXX PAGES For help press alternates with For the HP LaserJet 4250 series, the message first appears when about 15% (10,000-page cartridge) or about 8% (20,000-page cartridge) of the life remains in the print cartridge. For the HP LaserJet 4350 series, the message first appears when about 25% (10,000- page cartridge) or about 15% (20,000- page cartridge) of the life remains in the print cartridge.Make sure that you have a new cartridge ready (see Ordering parts, accessories, and supplies ). OUTPUT PAPER PATH OPEN For help press The paper path between the printer and the output device is open and must be closed before printing can continue.1. Make sure the jam-access door on the optional stacker or stapler/ stacker is closed. 2. If the accessory is a stapler/stacker, make sure that the stapler unit is snapped into the closed position. Paused To return to ready press STOPThe printer is paused but continues to receive data until the memory is full. The printer is not experiencing an error.Press STOP. Interpreting control-panel messages (continued) ENWW Understanding printer messages 163
Control panel messageDescriptionRecommended action RAM DISK DEVICE FAILURE To clear press alternates with The RAM disk had a critical failure and can no longer be used.Contact an HP-authorized service or support provider. RAM DISK FILE OPERATION FAILED To clear press alternates with The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non existent folder.Try printing again to an existing folder. RAM DISK FILE SYSTEM IS FULL To clear press alternates with The RAM disk is full.1. Delete files and then try again, orturn the printer power off, and then turn the printer power on to delete all files on the device. (Use Device Storage Manager in HP Web Jetadmin or another software utility to delete the files. 2. If the message persists, increase the size of the RAM disk. Change the RAM disk size on the System Setup submenu (on the Configure Device menu) at the printer control panel. See the description of the RAM disk menu items in System Setup submenu. RAM DISK IS WRITE PROTECTED To clear press alternates with The RAM disk is protected, and no new files can be written to it.Use the Device Storage Manager in HP Web Jetadmin to disable the write protection. RAM DISK NOT INITIALIZED To clear press alternates with The file system has not been initialized.Use HP Web Jetadmin to initialize the file system. REINSERT DUPLEXERThe duplexer has been removed.Reinsert the duplexer. Interpreting control-panel messages (continued) 164 Chapter 4 Problem solving ENWW
Control panel messageDescriptionRecommended action REPLACE CARTRIDGE For help press alternates with Pages remaining for this supply has reached the low threshold. The printer was set to stop printing when a supply needs to be ordered.To continue printing, press (SELECT button) to exit the printer message then press (SELECT button). The message becomes ORDER CARTRIDGE LESS THAN XXXX PAGES (warning). Follow the next steps to replace the supply. 1. Open the top cover. 2. Remove print cartridge. 3. Install new print cartridge. 4. Close the top cover. REPLACE CARTRIDGE To continue press Pages remaining for this supply has reached the low threshold. The printer was set to continue printing when a supply needs to be ordered.Press ( SELECT button) to continue printing the current job. Follow the next steps to replace the supply. 1. Open the top cover. 2. Remove print cartridge. 3. Install new print cartridge. 4. Close the top cover. ROM DISK DEVICE FAILURE To clear press alternates with The ROM disk had a critical failure and can no longer be used.Contact an HP authorized service or support provider. ROM DISK FILE OPERATION FAILED To clear press alternates with The requested operation could not be performed. You might have attempted an illegal operation, such as trying to download a file to a non existent folder.Try printing again to an existing folder. ROM DISK FILE SYSTEM IS FULL To clear press alternates with The ROM disk is full.Delete files from the disk and then try again. Use the Device Storage Manager in HP Web Jetadmin to download or delete files and fonts. Interpreting control-panel messages (continued) ENWW Understanding printer messages 165
Control panel messageDescriptionRecommended action ROM DISK IS WRITE PROTECTED To clear press alternates with The disk is protected, and no new files can be written to it.Use the Device Storage Manager in HP Web Jetadmin to disable the write protection. ROM DISK NOT INITIALIZED To clear press alternates with The file system has not been initialized.Use HP Web Jetadmin to initialize the file system. SANITIZING DISK % COMPLETE Do not power off alternates with CLEANING DISK % COMPLETE For help press A hard disk or a CompactFlash card is being sanitized.No action necessary. SIZE MISMATCH IN TRAY XX For help press alternates with The tray indicated is loaded with a different size of paper than the size configured for the tray.Load the tray with the size configured for the tray. Make sure that the guides are positioned correctly in the tray, and then make sure that the knob is set correctly to Standard or Custom. STAPLER LOW ON STAPLESFewer than 70 staples remain in the optional stapler/stacker cartridge. Printing continues until the cartridge runs out of staples, and the STAPLER OUT OF STAPLES message appears on the printer control panel display.Replace the staple cartridge. For information about replacing the staple cartridge, see Loading staples. For information about ordering a new staple cartridge, see Part numbers . Interpreting control-panel messages (continued) 166Chapter 4 Problem solving ENWW
Control panel messageDescriptionRecommended action STAPLER OUT OF STAPLESThe stapler in the optional stapler/ stacker is out of staples. The printer behavior depends on how STAPLES OUT is configured in the Output Setup submenu.● If STAPLES OUT=STOP , the printer stops printing until you refill the stapler or press Select. This is the default setting. ● If STAPLES OUT=CONTINUE , printing continues, but the job is not stapled. Replace the staple cartridge. For information about replacing the staple cartridge, see Loading staples . For information about ordering a new staple cartridge, see Part numbers . TOO MANY PAGES IN JOB TO STAPLEThe maximum number of sheets the stapler can staple is 15. The print job finishes printing but is not stapled.For print jobs that have more than 15 pages, staple them manually. TRAY XX [TYPE][SIZE] To change size or type press alternates with TRAY XX [TYPE][SIZE] To accept settings press This message states the current type and size configuration of the paper tray, and allows you to change the configuration.To change the paper size or type press (SELECT button) while the message is present. To clear the message, press the ( BACK button) while the message is present. ● Set size and type to ANY if the tray is used frequently for different sizes or types. ● Set size and type to a specific setting if printing with only one type of paper. TRAY XX EMPTY [TYPE][SIZE] alternates with The specified paper tray is empty.Load paper in the empty tray [XX] to clear the message. If you do not load the specified tray, the printer will continue printing from the next tray with the same paper size and type, and the message will continue to appear. TRAY XX OPEN For help press alternates with The tray cannot feed paper to the printer because tray [X] is open and must be closed for printing to continue.Check the trays and close any that are open. Unable to mopy job alternates with Memory or file system failures would not allow a mopy job to occur. Only one copy will be produced.Correct the error and then try again to store the job. Interpreting control-panel messages (continued) ENWW Understanding printer messages 167
Control panel messageDescriptionRecommended action Unable to store job alternates with The print job named cannot be stored due to a memory, disk, or configuration problem.Correct the error and then try again to store the job. UNSUPPORTED DATA ON [FS] DIMM IN SLOT X To clear press The data on the DIMM is not supported. [FS] stands for either ROM or FLASH.The DIMM may need to be replaced. Turn the printer power off before removing it. Press (SELECT button) to continue. USE TRAY XX [TYPE][SIZE] To change press / To use press The printer did not detect the type and size of media requested. The message shows the most likely type and size available and the tray in which they are available.Press (SELECT button) to accept the values in the message, or use ( UP button) and (DOWN button) to scroll through the available choices. WAITING FOR TRAY XX TO LIFT alternates with The specified tray is in the process of lifting the paper to the top of the tray for proper feeding.No action necessary. WARMING UP alternates with The printer is coming out of powersave mode. Printing will continue as soon as it is done.No action necessary. Interpreting control-panel messages (continued) 168 Chapter 4 Problem solving ENWW