HP LaserJet 1018 User Manual

							
Changing the print cartridge
CAUTIONTo prevent damage to the print cartridge, minimize its exposure to direct light. Cover the
print cartridge with a sheet of paper.
1. Open the print cartridge door, and remove the old print cartridge. See the recycling
information inside the print cartridge box.
CAUTIONTo prevent damage to the print cartridge, hold the print cartridge at each end.
2. Remove the new print cartridge from the  packaging, and gently rock the print cartridge
from front to back to distribute  the toner evenly inside the cartridge.
3. Pull the tab until all the tape is removed  from the print cartridge. Put the tab in the print
cartridge box to return for recycling.
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4. Insert the new print cartridge in the printer, making sure that the print cartridge is inposition. Close the print cartridge door.
CAUTIONIf toner gets on your clothing, wipe it off with a dry cloth and wash the clothing in cold water.
Hot water sets toner into the fabric .
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4
Problem solving
This chapter provides information on the following topics:
●
Finding the solution
●
Status light patterns
●
Paper handling problems
●
Printed page is different than what appeared on screen
●
Printer software problems
●
Improving print quality
●
Clearing jams
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Finding the solution
You can use this section to find the solution to common printer problems.
Step 1: Is the printer set up correctly?
●Is the printer plugged into a power outlet that is known to work?
● Is the on/off switch in the on position?
● Is the print cartridge properly installed? See 
Changing the print cartridge .
● Is paper properly loaded in the input tray? See 
Loading media into the input trays .
YesIf you answered yes to the questions above, go
to 
Step 2: Is the Ready light on?
NoIf the printer will not turn on, Contact HP support .
Step 2: Is the Ready light on?
Do the control panel lights look like this picture?
NOTESee Printer control panel for a description of the lights on the control panel.
YesGo to Step 3: Can you print a Printer Test page?
NoIf the control panel lights do not look like the
picture above, see 
Status light patterns .
If you are unable to resolve the problem, 
Contact
HP support .
Step 3: Can you print a Printer Test page?
Print a Printer Test page.
YesIf the Demo page printed, go to Step 4: Is the
print quality acceptable?
NoIf no paper came out, see Paper handling
problems.
If you are unable to resolve the problem, 
Contact
HP support .
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Step 4: Is the print quality acceptable?
YesIf the print quality is acceptable, go to Step 5: Is
the printer communicating with the computer?
NoIf the print quality is poor, see Improving print
quality.
Verify that the print settings are correct for the
media you are using. See 
Choosing paper and
other media  for information on adjusting the
settings for various types of media.
If you are unable to resolve the problem, 
Contact
HP support .
Step 5: Is the printer communicating with the computer?
Try printing a document from a software application.
YesIf the document prints, go to Step 6: Does the
printed page look like you expected?
NoIf the document does not print, see Printer
software problems.
If you are unable to resolve the problem, 
Contact
HP support .
Step 6: Does the printed page look like you expected?
YesThe problem should be resolved. If it is not
resolved, 
Contact HP support.
NoSee Printed page is different than what
appeared on screen.
If you are unable to resolve the problem, 
Contact
HP support .
Contact HP support
●In the United States, see  http://www.hp.com/support/lj1018/  for the HP LaserJet 1018
printer.
● In other locations, see  http://www.hp.com.
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Status light patterns
Light status legend
Symbol for light off
Symbol for light on
Symbol for light blinking
Control panel light message
Light statusState of the printerAction
Ready
The printer is ready to print.No action is necessary.
Processing data
The printer is receiving or
processing data.Wait for the job to print.
To cancel the current job, press
the C
ANCEL button.
Cleaning mode
A Cleaning page or a Printer
Test page is printing.Wait until the Cleaning page is
finished printing and the printer
is in the Ready state. This
could take up to two minutes.
Wait until the Printer Test page
is finished printing and the
printer is in Ready state.
Out of memory
The printer is out of memory.The page you are printing
might be too complex for the
printers memory capacity. Try
lowering the resolution. See
Understanding print quality
settings  for more information.
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Light statusState of the printerAction
Attention: door open, media
out, no print cartridge, or media
jam
This printer is in an error state
that requires operator
intervention.Check the following:
●The print cartridge door is
completely closed.
● Media is loaded. See
Loading media into the
input trays  for instructions.
● The print cartridge is
correctly installed in the
printer. See 
Changing the
print cartridge  for
instructions.
● There is no media jam.
See 
Clearing jams  for
instructions.
Printer initialization
A printer initialization is taking
place.No action is necessary.
Fatal error
All lights are on.Unplug the printer for
30 minutes, and then plug the
printer back in power outlet.
If the printer still has an error,
contact HP Support. See
Contact HP support .
All lights are off.Make sure that there is power.
Unplug both ends of the power
cord, and then plug the power
cord back into the printer and
the power outlet.
Return to Finding the solution.
Control panel light message (continued)
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Paper handling problems
Choose the item that best describes the problem:
●
Media jam
●
Print is skewed (crooked)
●
More than one sheet of media feeds through the printer at one time
●
Printer does not pull media from the media input tray
●
Printer curled the media
●
Print job is extremely slow
Media jam
● See Clearing jams  for more information.
● Make sure that you are printing with media that meets specifications. See 
Printer media
considerations  for more information.
● Do not print on used paper.
● Make sure that you are printing with media that is not wrinkled, folded, or damaged.
● Make sure that the printer is clean. See 
Cleaning the printer  for more information.
Print is skewed (crooked)
A small amount of skew is normal and might become obvious when using preprinted forms.
●See 
Page skew  for more information.
● Adjust the media guides to the width and length of the media that you are using and try
reprinting. See 
Media paths  or Loading media into the input trays for more information.
More than one sheet of media feeds through the printer at
one time
●The media input tray might  be too full. See Loading media into the input trays for more
information.
● Make sure that the media is not wrinkled, folded, or damaged.
● Try paper from a new ream. Do not fan  the paper before loading it into the input tray.
● The printer separation pad might be worn. See 
Changing the printer separation pad for
more information.
Printer does not pull media from the media input tray
● Make sure that the printer is not in manual feed mode.
● Make sure that the media guides are adjusted properly.
● The pickup roller might be dirty or damaged. See 
Cleaning the pickup roller  or Changing
the pickup roller for instructions.
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Printer curled the media
●See Curl or wave  for more information.
● See 
Media paths  or Choosing paper and other media  for more information.
Print job is extremely slow
The maximum speed of the printer is up to 12  ppm for A4 media and 12 ppm for letter media
for the HP LaserJet 1018 printer. Your print job  might be very complex. Try the following:
● Reduce the complexity of your document (for  example, reduce the number of multiple
graphics).
● Access the printer properties in the printer driver. See 
Printer properties (driver)  for
instructions. Set the media type to plain paper.
NOTE
This may cause toner to fuse improperly if you are using heavy media.
● Narrow media or heavy media will slow printing. Use normal media.
● Print speed is based on computer processor  speed, the amount of memory, and the
amount of hard disk space available on your computer. Try increasing these compone\
nts.
Return to 
Finding the solution .
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Printed page is different than what appeared on screen
Choose the item that best describes the problem:
●
Garbled, incorrect, or incomplete text
●
Missing graphics or text, or blank pages
●
Page format is different than on another printer
●
Graphics quality
NOTE
To preview a print job, use the  Print Preview option in the software application (if available).
Garbled, incorrect, or incomplete text
●If a specific file prints garbled text, there might be a problem with that specific file. If a
specific application prints garbled text, there might be a problem with that application.
Make sure that the appropriate printer driver is selected.
● There might be a problem with your  software application. Try printing from another
software application.
● The USB cable might be loose or defective. Try the following:
WARNING!
Before you connect the USB cable to the  printer, always unplug the printer to prevent
damage to the printer.
●Disconnect the cable and reconnect it at both ends.
● Try printing a job that you know works.
● If possible, attach the cable and printer  to another computer, and try printing a job
that you know works.
● Turn off the printer and the computer. Remove the USB cable, and inspect both
ends of the cable for damage. Reconnect the USB cable, making sure that the
connections are tight. Make sure that the printer is directly connected to the
computer. Remove any switchboxes, tape backup drives, security keys, or any other
devices that are attached between the USB  port on the computer and the printer.
These devices can sometimes interfere with communication between the computer
and the printer. Restart the printer and the computer.
Missing graphics or text, or blank pages
● Make sure that your file does not contain blank pages.
● The sealing tape might still be in the  print cartridge. Remove the print cartridge, and pull
the tab on the end of the cartridge until  the entire length of the tape is removed. Reinstall
the print cartridge. See 
Changing the print cartridge  for instructions.
● The graphic settings in the printer properties might not be correct for the type of job that
you are printing. Try a different graphic setting in the printer properties. See 
Printer
properties (driver)  for more information.
● Clean the printer, particularly the contacts between  the print cartridge and the power
supply.
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