HP Jornada 560 Series PDA Users Guide

Chapter 9 | Troubleshooting | 137 
Problem Diagnosis/Remedy 
Difficult to install or run 
software from previous hp 
handheld on hp Jornada 
560 series.  Software that runs on previous hp 
handheld devices may not run on your hp 
Jornada 560 series personal digital 
assistant. Because the hp Jornada 560 
series personal digital assistant uses a 
different processor and a new version of 
the Pocket PC operating system, software 
built for previous-generation Pocket PCs 
(such as hp Jornada 430, 420, 520,...

138 | hp Jornada 560 series personal digital assistant User’s Guide   
Remote Connections 
This section offers troubleshooting help for connecting your hp Jornada to 
other computers. For problems communicating with your desktop PC, see 
ActiveSync Help.  
Able to dial out, but unable to make proper 
connection 
Make sure the network to which you are trying to connect supports Point-to-
Point Protocol (PPP). Your Internet service provider or network administrator 
can verify this. 
Verify that the...

Chapter 9 | Troubleshooting | 139 
• Adjust the room lighting. Some types of light interfere with infrared 
communication. Try moving to a different location or turning off some 
lights. 
Network Connection Problems 
The following solutions may help if you encounter problems when using a 
network card for network connections. Additional troubleshooting 
information is available in Connections Help on the device and ActiveSync 
Help on the desktop PC.  
• Verify that your NIC is compatible with the hp...

140 | hp Jornada 560 series personal digital assistant User’s Guide   
• You may need to change the device name if you are trying to connect 
to a network and cannot because another device with the same name 
is already connected. To change the device name, on the Start menu, 
tap Settings. On the System tab, tap About, and then tap the 
Device ID tab. 
 
Cradle Connection Problems 
If you are having trouble connecting to your desktop PC using the USB 
cradle, try these possible solutions. For...

Chapter 9 | Troubleshooting | 141 
• Always disconnect your hp Jornada before you restart your desktop 
PC.  
• Connect only one Pocket PC or personal digital assistant to your 
desktop PC at a time.  
Display Problems 
If you are having trouble viewing data on your hp Jornada screen, follow 
these suggestions. 
Screen is Blank 
Follow these steps if the screen remains dark or if the device does not 
respond when you briefly press the power button: 
• Press and hold the notification button/LED to ensure...

142 | hp Jornada 560 series personal digital assistant User’s Guide   
If you are having a hard time viewing Pocket Outlook data, try enlarging 
the display font. To do this within Calendar, Tasks, or Contacts, tap Tools, 
then Options, and then select Use large font.  

| 143 
10 | Support and Service 
Web site  
You can obtain product information as well as tips and hints on how to get 
more from the hp Jornada product at our Worldwide Web site. This 
computer service is provided free of charge; you pay only for telephone 
charges and Internet service fees. To connect to this Web site from a 
computer via the Internet, go to www.hp.com/jornada
.  
Customer support  
If you have questions that the User’s Guide or the Web site does not 
answer (after checking the...

144 | hp Jornada 560 series personal digital assistant User’s Guide   
•  model number  
•  serial number  
•  purchase date  
3.  Have your product ready to use. The support personnel may ask  you to run tests and other operations.  
4.  Organize your question or problem. The more detailed  information you can provide, the quicker the support personnel 
can help you.  
 
Contacting Hewlett-Packard Worldwide  
You will be pleased to know that our commitment to quality does not stop 
at the sale. Our...

Chapter 10 | Support and Service  | 145 
Telephone  
Denmark   45-(0)39-294099  
Finland   358-(0)20347288  
France   33-(0)1-43623434  
Germany   49-(0)1-805258143  
Greece   30-(0)1-6896411  
Hong Kong   852-300-28555  
Hungary   36-(0)1-12524505  
India   91-11-6826035  
Indonesia   62-21-3503408  
Ireland   353-(0)1-6625525  
Israel   972-9-9524848  
Italy   39-(0)2-26410350  
Japan   81-0570-000511  
Korea   Seoul 
All other cities   
82-(0)2-32700700  
82-080-9990700 
Malaysia   60-(0)3-2952566...

146 | hp Jornada 560 series personal digital assistant User’s Guide   
Telephone  
Portugal   351-4417199 
Russia   7-095-9235001  
Singapore   65-2725300  
South Africa / Middle East  41-22-7807111  
Spain   34-91-782-0109  
Sweden   46-(0)8-6192170  
Switzerland   41-(0)-848-801111 
Taiwan   886-2-27170055  
Thailand   66-2-6614000  
Turkey   90-1-2245925  
UK   44-870-608-3003  
USA 208-323-2551 
Venezuela   Caracas 
All other cities   
2-207-8488 
58-800-10111 
Vietnam 84-88234530 
All Customer Care...