HP Hewlett Packard 1220 Plain Paper Inkjet Fax Users Manual

Chapter 7—Troubleshoot your unit 45 
HP Fax 1200 Series
27-30 A communication error occurred. Try again.
31 No account number.
32 No manufacturing ID.
33 No phone number.
36 Invalid group.
37 A communication error occurred. Try again.
223 ECM
224One or more received pages may not be readable.
225-231 There is a feature incompatibility with the sending fax machine.
232-234
235-236 ECM
237The telephone connection was lost.
238
239-241 ECMThe sending fax machine sent an unexpected communication.
242 The...

46 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
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+
!
This section lists some additional issues that you may encounter while using your unit.332-337
338-342 ECM
343The receiving fax machine sent an unexpected communication.
344-348
349-353 ECM
354-355The telephone connection was lost.
356-361
362-366 ECMThe receiving fax machine prematurely ended the session.
367-372
373-377ECM
378-380There was a communication error with the receiving fax machine.
381 The telephone...

Chapter 7—Troubleshoot your unit 47 
HP Fax 1200 Series
Fax transmission is slow  Does your fax contain a lot of graphics? Complex 
faxes take longer to send because the data has to 
transfer over the phone line.
 Do you have a noisy phone-line connection? A noisy 
connection may affect transmission speed.
 Are you using a high resolution? Use Standard to 
achieve the fastest transmission.
 Are you faxing in color? Color faxes require more 
data to be transmitted.
 Is something wrong with the...

48 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
HP Fax does not answer in the 
number of rings I would like Have you selected the desired number of rings? You 
can change the number of rings after which your 
HP Fax answers a call. For more information, see 
“Set the Rings to Answer setting.”
 Do you have a telephone answering machine on the 
same phone line? If your HP Fax is on the same 
phone line as an answering machine, you may need 
to change the number of rings. For more 
information, see...

Chapter 7—Troubleshoot your unit 49 
HP Fax 1200 Series
I am having problems 
connecting to another fax 
machine Did you dial the number correctly? Verify that the 
number you have is correct and that you entered it 
correctly. For example, you might need to dial a 9 
to access an outside phone line.
 Is the HP Fax connected to the phone system 
correctly? Check that the phone cord is firmly 
connected to the port on the phone/fax line 
connector. For more information, see “Check for 
dial tone.”
 Is...

50 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
I cannot receive a fax on my 
extension lines Is the Auto Answer feature set correctly? Check the 
green light next to the Auto Answer button in the 
front panel. If the light is off, the HP Fax will not 
automatically answer the phone when it rings. For 
more information, see “Set the answer mode.”
 Is the HP Fax connected to the phone system 
correctly? Verify that the phone cord is firmly 
connected to the port on the phone/fax line 
connector....

Chapter 7—Troubleshoot your unit 51 
HP Fax 1200 Series
Incoming calls are not being 
answered Is the Auto Answer feature turned on? Verify that 
the green light next to the Auto Answer button on 
the front panel is on. If the light is off, the HP Fax 
will not automatically answer the phone when it 
rings. For more information, see “Set the answer 
mode.”
 Is the HP Fax connected to the phone system 
correctly? Check that the phone cord is firmly 
connected to the port on the phone/fax line...

52 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
Nothing happens when you try 
to use the HP Fax. Is the unit on? Look at the front-panel display (if the 
display is blank, the unit is off), or check for green 
lights on the front panel. Check the connections.
 Is your original fully inserted into the ADF? When 
you place your original into the ADF, the front-
panel display shows “Original Loaded.” If this 
message does not appear, remove your original and 
reinsert it.
 Are you copying, faxing,...

Chapter 7—Troubleshoot your unit 53 
HP Fax 1200 Series
Output contains streaks or 
lines. Is the paper loaded correctly in the input tray?
- Make sure the input tray is not overfilled. The 
paper must fit within the guides. Make sure the 
guides do not inhibit how the paper moves.
- Remove the stack of paper, and then tap the 
stack on a hard, even surface. Fan the stack, 
replace the stack in the input tray, and then push 
it back into place.
 Do the print cartridges need to be cleaned or 
replaced?...

54 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
Pages of a fax I sent are missing  Did each page of your original get picked up from 
the ADF? Sometimes pages are missing because 
two or more pages of your original fed into the ADF 
at the same time. Try sending the fax again and 
make sure each page feeds separately.
 Is something wrong with the receiving fax 
machine? Check with the recipient. The receiving 
fax machine may have a problem.
Paper does not get picked up 
from the input tray.If...