HP Hewlett Packard 1220 Plain Paper Inkjet Fax Users Manual

							Chapter 7—Troubleshoot your unit 45 
HP Fax 1200 Series
27-30 A communication error occurred. Try again.
31 No account number.
32 No manufacturing ID.
33 No phone number.
36 Invalid group.
37 A communication error occurred. Try again.
223 ECM
224One or more received pages may not be readable.
225-231 There is a feature incompatibility with the sending fax machine.
232-234
235-236 ECM
237The telephone connection was lost.
238
239-241 ECMThe sending fax machine sent an unexpected communication.
242 The remote fax machine is attempting to receive instead of send.
243-244
245-246 ECMThe sending fax machine prematurely ended the session.
247-248
249-251 ECMThere was a communication error with the sending fax machine.
252 Telephone line conditions were too poor to receive a fax.
253 The sending fax machine attempted to use an unsupported page 
width.
281
282 ECM
283-284
285 ECM
286The telephone connection was lost.
290 There was a communication error with the sending fax machine.
291 The received fax could not be stored.
314-320 There is a feature incompatibility with the receiving fax machine.
321 There was a communication error with the receiving fax machine.
322-324 Telephone line conditions were too poor to send a fax.
325-328 ECM
329-331The receiving fax indicated one or more pages may not be readable. Error Code Error Definition

	












 
						

							46 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
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+
!
This section lists some additional issues that you may encounter while using your unit.332-337
338-342 ECM
343The receiving fax machine sent an unexpected communication.
344-348
349-353 ECM
354-355The telephone connection was lost.
356-361
362-366 ECMThe receiving fax machine prematurely ended the session.
367-372
373-377ECM
378-380There was a communication error with the receiving fax machine.
381 The telephone connection was lost.
382 The receiving fax machine stopped accepting pages.
383 The telephone connection was lost.
390, 391 There was a communication error with the receiving fax machine.
Issue What You Should Do
Copies are too dark or too light.  Do you have the Lighter/Darker feature adjusted 
correctly? Use the Lighter/Darker button to make 
adjustments.
 Are you copying a photo? Use Photo Mode for the 
best photo quality.
Date or time on the front-panel 
display is incorrect.Has the HP Fax been disconnected from power? When 
you turn the HP Fax off, it saves the date and time 
settings as long as it is plugged into a power supply. 
Without power, the date and time is saved for three 
days. For more information, see “Set the date and 
time.” Error Code Error Definition

	












 
						

							Chapter 7—Troubleshoot your unit 47 
HP Fax 1200 Series
Fax transmission is slow  Does your fax contain a lot of graphics? Complex 
faxes take longer to send because the data has to 
transfer over the phone line.
 Do you have a noisy phone-line connection? A noisy 
connection may affect transmission speed.
 Are you using a high resolution? Use Standard to 
achieve the fastest transmission.
 Are you faxing in color? Color faxes require more 
data to be transmitted.
 Is something wrong with the receiving fax 
machine? Check with the recipient. The receiving 
fax machine may have a problem.
Faxes are received, but are not 
printing Was there an error? Check the front-panel display 
for any error messages.
 Do you have paper in the input tray or is there a 
paper jam? If the unit runs out of paper or becomes 
jammed, incoming faxes are stored in memory. 
After loading paper or clearing a jam, print the 
faxes stored in memory. (If the memory becomes 
full, the unit will stop answering calls.) For more 
information, see “Reprint the faxes in memory.”
Faxes print out slanted  Is the paper feeding properly from the input tray? 
Make sure the input tray is not overfilled. The paper 
must fit within the guides. Make sure the guides do 
not inhibit how the paper moves.
 Was the fax sent correctly? Check with the sender. 
The original may not have been loaded correctly 
into the sending fax machine. Issue What You Should Do

	












 
						

							48 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
HP Fax does not answer in the 
number of rings I would like Have you selected the desired number of rings? You 
can change the number of rings after which your 
HP Fax answers a call. For more information, see 
“Set the Rings to Answer setting.”
 Do you have a telephone answering machine on the 
same phone line? If your HP Fax is on the same 
phone line as an answering machine, you may need 
to change the number of rings. For more 
information, see “Use an answering machine not 
available for direct connection.”
 Do you have a phone company voice mail or 
messaging service connected to your phone line? 
Verify that you have set up the unit correctly to 
accommodate voice mail. For more information, 
see “Use voice mail.”
HP Fax will not turn on.  Did you check the connection to the unit?
- Make sure the power cord is firmly connected to 
both the unit and the power adapter. Plug the 
power cord into a grounded power outlet, surge 
protector, or power strip.
- If you are using a power strip, make sure the 
power strip is on. Try plugging the unit directly 
into the power outlet.
- Test the power outlet to make sure it is working.
- If you have plugged the unit into a switched 
outlet, make sure the switch is on.
 Did you press On too quickly? The unit may not 
respond if you press On too quickly. Press the On 
button slowly.
CAUTION: If the unit still does not turn on, it may 
have a mechanical failure. Unplug the unit from the 
power outlet and contact HP. Issue What You Should Do

	












 
						

							Chapter 7—Troubleshoot your unit 49 
HP Fax 1200 Series
I am having problems 
connecting to another fax 
machine Did you dial the number correctly? Verify that the 
number you have is correct and that you entered it 
correctly. For example, you might need to dial a 9 
to access an outside phone line.
 Is the HP Fax connected to the phone system 
correctly? Check that the phone cord is firmly 
connected to the port on the phone/fax line 
connector. For more information, see “Check for 
dial tone.”
 Is the telephone wall-outlet working properly? Try 
connecting a working telephone and phone cord 
into the wall outlet you are using for the HP Fax. If 
the phone does not work, call your local phone 
company for service. If the phone does work, try 
reconnecting the HP Fax to the telephone outlet 
using a different phone cord.
 Do you have a noisy phone-line connection? If the 
failure was due to noise on the phone line, you may 
be able to connect when you try again.
 Do you have extension phones or other equipment 
on the same phone line as the HP Fax? Make sure 
that extension phones are not off the hook. 
Disconnect other phone equipment and try to send 
the fax again.
 Is something wrong with the receiving fax 
machine? Check with the recipient. The receiving 
fax machine may have a problem.
 Are you using an Integrated Services Digital 
Network (ISDN) service? The HP Fax is a Group 3 
fax machine. It is not designed for direct 
connection to an ISDN service. You can use the 
HP Fax with an ISDN service by connecting it to an 
analog telephone port (also called an R-interface) 
on an ISDN terminal adapter. Issue What You Should Do

	












 
						

							50 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
I cannot receive a fax on my 
extension lines Is the Auto Answer feature set correctly? Check the 
green light next to the Auto Answer button in the 
front panel. If the light is off, the HP Fax will not 
automatically answer the phone when it rings. For 
more information, see “Set the answer mode.”
 Is the HP Fax connected to the phone system 
correctly? Verify that the phone cord is firmly 
connected to the port on the phone/fax line 
connector. For more information, see “Check for 
dial tone.”
 Is the telephone wall-outlet working properly? Try 
connecting a working telephone and phone cord 
into the wall outlet you are using for the HP Fax. If 
the phone does not work, call your local phone 
company for service. If the phone does work, try 
reconnecting the HP Fax to the telephone outlet 
using a different phone cord.
 Do you have a telephone answering machine on the 
same phone line? If your HP Fax is on the same 
phone line as an answering machine, you may need 
to change the number of rings. For more 
information, see “Use an answering machine not 
available for direct connection.” Issue What You Should Do

	












 
						

							Chapter 7—Troubleshoot your unit 51 
HP Fax 1200 Series
Incoming calls are not being 
answered Is the Auto Answer feature turned on? Verify that 
the green light next to the Auto Answer button on 
the front panel is on. If the light is off, the HP Fax 
will not automatically answer the phone when it 
rings. For more information, see “Set the answer 
mode.”
 Is the HP Fax connected to the phone system 
correctly? Check that the phone cord is firmly 
connected to the port on the phone/fax line 
connector. For more information, see “Check for 
dial tone.”
 Is the telephone wall-outlet working properly? Try 
connecting a working telephone and phone cord 
into the wall outlet you are using for the HP Fax. If 
the phone does not work, call your local phone 
company for service. If the phone does work, try 
reconnecting the HP Fax to the telephone outlet 
using a different phone cord.
 Do you have a telephone answering machine on the 
same phone line? If your HP Fax is on the same 
phone line as an answering machine, you may need 
to change the number of rings. For more 
information, see “Use an answering machine not 
available for direct connection.”
 Are you using an Integrated Services Digital 
Network (ISDN) service? The HP Fax is a Group 3 
fax machine. It is not designed for direct 
connection to an ISDN service. You can use the 
HP Fax with an ISDN service by connecting it to an 
analog telephone port (also called an R-interface) 
on an ISDN terminal adapter.
Ink is not filling the text or 
graphics completely. Is the paper type set correctly? When using special 
papers, make sure you select the corresponding 
paper-type settings.
 Do the print cartridges need to be cleaned or 
replaced? Print a Self-Test Report to check the 
status of the print cartridges. If you notice missing 
lines or gaps in the patterns, clean the cartridges. If 
the problem persists, you may need to replace your 
print cartridges. Issue What You Should Do

	












 
						

							52 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
Nothing happens when you try 
to use the HP Fax. Is the unit on? Look at the front-panel display (if the 
display is blank, the unit is off), or check for green 
lights on the front panel. Check the connections.
 Is your original fully inserted into the ADF? When 
you place your original into the ADF, the front-
panel display shows “Original Loaded.” If this 
message does not appear, remove your original and 
reinsert it.
 Are you copying, faxing, or e-mailing several pages 
or documents? You must wait until the unit 
completes the current task before starting a new 
task.
 Did you load the correct paper type in the input 
tray? Do not use the unit to copy onto envelopes.
 Is there a paper jam? Clear the jam. For more 
information, see “Clear a paper jam.”
 Is the HP Fax connected to the phone system 
correctly? Check that the phone cord is firmly 
connected to the port on the phone/fax line 
connector. For more information, see “Check for 
dial tone.”
 Is the telephone wall-outlet working properly? Try 
connecting a working telephone and phone cord 
into the wall outlet you are using for the HP Fax. If 
the phone does not work, call your local phone 
company for service. If the phone does work, try 
reconnecting the HP Fax to the telephone outlet 
using a different phone cord.
 Are you using an Integrated Services Digital 
Network (ISDN) service? The HP Fax is a Group 3 
fax machine. It is not designed for direct 
connection to an ISDN service. You can use the 
HP Fax with an ISDN service by connecting it to an 
analog telephone port (also called an R-interface) 
on an ISDN terminal adapter. Issue What You Should Do

	












 
						

							Chapter 7—Troubleshoot your unit 53 
HP Fax 1200 Series
Output contains streaks or 
lines. Is the paper loaded correctly in the input tray?
- Make sure the input tray is not overfilled. The 
paper must fit within the guides. Make sure the 
guides do not inhibit how the paper moves.
- Remove the stack of paper, and then tap the 
stack on a hard, even surface. Fan the stack, 
replace the stack in the input tray, and then push 
it back into place.
 Do the print cartridges need to be cleaned or 
replaced? Print a Self-Test Report to check the 
status of the print cartridges. If you notice missing 
lines or gaps in the patterns, clean the cartridges. If 
the problem persists, you may need to replace your 
print cartridges.
Output is faded, or colors are 
dull. If you are using the copy features, do you have the 
Lighter/Darker feature adjusted correctly? Use the 
Lighter/Darker button to make adjustments.
 Do the print cartridges need to be cleaned or 
replaced? Print a Self-Test Report to check the 
status of the print cartridges. If you notice missing 
lines or gaps in the patterns, clean the cartridges. If 
the problem persists, you may need to replace your 
print cartridges.
 Are you using the right type of paper for your 
project? If the paper you are using is too fibrous, 
the ink may not cover the print surface. Make sure 
you are using a paper that is appropriate for your 
unit.
Pages of a fax I received are 
missing Do you have paper in the input tray? Load paper, 
and make sure there is only one type of paper in the 
input tray.
 Was the fax sent correctly? Check with the sender. 
The original may not have been loaded correctly 
into the sending fax machine. Issue What You Should Do

	












 
						

							54 Chapter 7—Troubleshoot your unit
HP Fax 1200 Series
Pages of a fax I sent are missing  Did each page of your original get picked up from 
the ADF? Sometimes pages are missing because 
two or more pages of your original fed into the ADF 
at the same time. Try sending the fax again and 
make sure each page feeds separately.
 Is something wrong with the receiving fax 
machine? Check with the recipient. The receiving 
fax machine may have a problem.
Paper does not get picked up 
from the input tray.If the unit has run out of paper, or there are only few 
sheets remaining, load more paper in the input tray. If 
you have paper in the input tray, remove it, tap the 
stack against an even surface, and then reload it. To 
continue your job, press ENTER.
Parts of a fax I received are cut 
off Was the fax sent correctly? Check with the sender. 
The original may not have been loaded correctly 
into the sending fax machine.
 Are you using the Automatic Reduction option? 
This option reduces the size of incoming faxes up to 
50%. If you are receiving a legal-size fax, it is 
reduced to fit on letter-sized paper. For more 
information, see “Set automatic reduction.”
 Are the paper guides positioned correctly? The 
paper guides should be close to the edges of the 
paper in the input tray, but must not bend the 
paper. Remove the paper, move the left guide all the 
way to the left, insert the paper, move the front 
guide to the correct position for the paper you are 
using, and move the left guide to the edge of the 
paper.
Parts of a fax I sent are cut off Are you sending a fax larger than letter size? Some fax 
machines cannot accept faxes larger than letter size. 
Make sure the receiving fax machine can accept the 
page size you are using. Issue What You Should Do