HP Hewlett Packard 1020xi Plain Paper Fax Machine Users Manual

							Maintenance and Troubleshooting
67
I want to enter a pause in a programmed 
number to “wait for a dial tone”.Use the Redial/Pause button to insert a 
one second delay. The pause will display 
as a - in your number.
I want to put in a new print cartridge but 
the carriage went back over to the left.Close and re-open both print cartridge 
doors to get the carriage to come back 
out.
I do not hear error beeps any more. The beep sounds have been turned off. 
Turn on the beep sounds.
I ran out of ink and my printed faxes were 
illegible or blank.Replace the print cartridge and Reprint 
Faxes from memory. Reprint faxes 
immediately to avoid losing faxes in 
memory.
I cannot print faxes from memory.  Your fax may have lost power. A loss of 
power causes faxes in memory to be lost. 
Print the fax log to determine what faxes 
were lost.
It does not beep when I press each button. You are pressing the buttons faster than it 
can register. Slow down.
No low ink warning. The HP Fax does not monitor ink usage. 
However, the cartridge is transparent 
when empty. Remove the cartridge and to 
visually see how much ink is left.
Paper is not being picked up from the 
paper tray.Media guides may be too tight. Squeeze 
and adjust so they are just touching the 
paper.
Remove and fan the paper then reload.
Make sure you open the door when 
adding paper. 
Documents are not being picked up from 
the document tray or more than one page 
is being picked up at a time.Media guides in document tray may be 
too tight. Slide them so they are just 
touching the paper.
Remove and fan the document pages then 
reload.
Make sure the front panel door is 
completely closed.
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							hp fax 1020 series
68
Clearing Paper Jams
Clearing document jams
1 Open the print cartridge doors.
2 Carefully pull the paper toward you from the bottom.
I’m having trouble receiving faxes in 
TAM/FAX mode.Make sure your OGM is as short as 
possible and reduce the number of rings to 
answer in TAM/FAX mode. See “Setting 
the TAM/FAX Ring” on page 8.
The HP Fax makes a screeching noise 
when the handset/speakerphone is used 
or when an extension telephone is used 
that shares the telephone line with the HP 
Fa x .Both the HP Fax and another telephone 
device in the same vicinity are off hook 
and creating interference. Either hang up 
one device or move them further apart.
If no other telephone device is off hook, 
move the HP Fax so that it is not enclosed 
by walls or shelves. Putting the HP Fax in 
an alcove or a bookcase can cause the 
sound to reflect from the walls into the 
microphone. Move the HP Fax to the top of 
a desk or table.
The buttons on the answering machine do 
not seem to work. I cannot skip or erase a 
message.The answering machine buttons only work 
when the date and time for the message is 
displayed. Wait until the date and time 
displays before pressing the button.
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							Maintenance and Troubleshooting
69
Clearing paper jams
1 Open the paper tray cover.
2 Carefully pull the paper out.
paper tray cover 
						

							hp fax 1020 series
70 
						

							71
10Specifications and Regulatory 
This chapter contains product and supplies specifications, ordering 
information, and regulatory statements.
Paper Types and Sizes
The HP Fax is designed to work optimally with plain paper (cotton bond: 
20 lb, 75 g/m2) in the following sizes: A4, Letter, and Legal.
Loading tip:Some papers have a side that’s been conditioned for printing. 
The so-called “print side” is usually indicated on the paper’s packaging. 
Always load with the print side facing you.
Print Cartridge
The HP Fax uses the following print cartridge.
T
hp no. 20 black inkjet print cartridge C6614 
						

							hp fax 1020 series
72
Product Specifications
The specifications are subject to change without notice.           

+

	/	Public Switched Telephone Network

	
Tone only
&2
+

ITU-T Group 3
&2	2MH, MR, MMR
 #        
 100–127V, 50/60 Hz
or
200–220V, 50/60 Hz

LCD 16 character
214400, 12000, 9600, 7200, 4800, 2400 bps
4
-
	69
7/
64 in Photo mode
 #    &  	   2  
   	50 watts maximum
8 watts standby
	2	approximately 8 seconds/page (ITU-T Test Image 
#1 in standard resolution, MMR compression, 
memory transmission)
2
:42
Operating: 0–40°C (32–104°F), 15–80%RH
Recommended: 15–35°C (59–95°F) 20–80%RH
2		13.8 by 13.3 by 8.4 in.
350.5 by 337.8 by 213.4 mm
;
10.26 lb, 4.66 kg

	TEL, FAX, TAM/FAX

2

	
(	<



 
/
10
100 (1020), 60 (1020xi)
30

2

twice at 3 minute intervals


	horizontal: 203 pels per inch
vertical: Standard: 98 lpi
Fine: 196 lpi
Photo: 196, 64-level grayscale
		

	200 dpi, CIS 
						

							Specifications
73
	


	300 dpi, Inkjet
2&

=2
216 minutes including greeting
65 pages (1020), 50 pages (1020xi) (ITU-T Test 
Image #1 in standard resolution)

2
2	

&
20 sheets of 20 lb (75 g/m
2) bond paper
&

.U.S. and Canada only. Requires subscription from 
telephone service provider.

	
	Requires subscription from telephone service 
provider.
4	&2
+
Yes

		
	Standard (cannot be used if power fails)
&

100 sheets of 20 lb (75 g/m
2) bond paper
     ;     

2	

   16 to 32 lb (60 to 120 g/m
2) single sheet
16 to 28 lb (60 to 105 g/m2) multiple sheets
16 to 24 lb (60 to 90 g/m
2)
Plain paper
			;
210 mm A4, 216 mm Legal and Letter
	
	;
203.1 mm
       >  A4 = 210 x 297 mm
U.S. letter = 8.5 x 11 in
U.S. legal = 8.5 x 14 in
	
	Top margin = 2.0 mm
Bottom margin = 14.0 mm
Left/Right margins: 
Letter = 6.4 mm (each)
A4 = 3.4 mm (each)
&	

&	

Lighten, Normal, Darken
&1.5 cpm based on the ITU-T No. 1 Test Chart in 
Standard Resolution
32+-&99 (1020), 50 (1020xi)

	100%, 92%, 87%, 72%, 50% 
						

							hp fax 1020 series
74
Regulatory Information
The following sections describe product requirements from various regulatory agencies.
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This equipment complies with FCC rules, Part 68. On this equipment is a label that contains, among other information, 
the FCC Registration Number and Ringer Equivalent Number (REN) for this equipment. If requested, provide this 
information to your telephone company.
An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be 
connected to the telephone network or premises wiring using a compatible modular jack which is Part 68 compliant. 
This equipment connects to the telephone network through the following standard network interface jack: USOC RJ-11C.
The REN is useful to determine the quantity of devices you may connect to your telephone line and still have all of those 
devices ring when your number is called. Too many devices on one line may result in failure to ring in response to an 
incoming call. In most, but not all, areas the sum of the RENs of all devices should not exceed five (5). To be certain of 
the number of devices you may connect to your line, as determined by the REN, you should call your local telephone 
company to determine the maximum REN for your calling area.
If this equipment causes harm to the telephone network, your telephone company may discontinue your service 
temporarily. If possible, they will notify you in advance. If advance notice is not practical, you will be notified as soon 
as possible. You will also be advised of your right to file a complaint with the FCC. Your telephone company may make 
changes in its facilities, equipment, operations, or procedures that could affect the proper operation of your equipment. 
If they do, you will be given advance notice so you will have the opportunity to maintain uninterrupted service.
If you experience trouble with this equipment, please contact the manufacturer, or look elsewhere in this manual, for 
warranty or repair information. Your telephone company may ask you to disconnect this equipment from the network until 
the problem has been corrected or until you are sure that the equipment is not malfunctioning.
This equipment may not be used on coin service provided by the telephone company. Connection to party lines is subject 
to state tariffs. Contact your states public utility commission, public service commission, or corporation commission for 
more information.
This equipment includes automatic dialing capability. When programming and/or making test calls to emergency 
numbers:
• Remain on the line and explain to the dispatcher the reason for the call.
• Perform such activities in the off-peak hours, such as early morning or late evening.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic 
device, including fax machines, to send any message unless such message clearly contains in a margin at the top or 
bottom of each transmitted page or on the first page of transmission, the date and time it is sent and an identification of 
the business, other entity, or other individual sending the message and the telephone number of the sending machine or 
such business, other entity, or individual. (The telephone number provided may not be a 900 number or any other number 
for which charges exceed local or long-distance transmission charges.) In order to program this information into your fax 
machine, you should complete the steps described in the software.


	

The following sections are statements from various regulatory agencies.
&&

2	

The United States Federal Communications Commission (in 47 CFR 15.105) has specified that the following notice be 
brought to the attention of users of this product.
Declaration of Conformity: This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may 
not cause harmful interference, and (2) this device must accept any interference received, including interference that may 
cause undesired operation. Class B limits are designed to provide reasonable protection against harmful interference in 
a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed 
and used in accordance with the instructions, may cause harmful interference to radio communications. However, there 
is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference 
to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged 
to try to correct the interference by one or more of the following measures:
• Reorient the receiving antenna.
• Increase the separation between the equipment and the receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Product Regulations Manager, Hewlett-Packard Company, San Diego, 858-655-4100. 
						

							Specifications
75
The user may find the following booklet prepared by the Federal Communications Commission helpful: How to Identify 
and Resolve Radio-TV Interference Problems. This booklet is available from the U.S. Government Printing Office, 
Washington DC, 20402. Stock No. 004-000-00345-4.
CAUTIONPursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly 
approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC 
authorization to operate this equipment.
(&

2	
:A

		-2
A6&	7
Le present appareil numerique n’emet pas de bruitis radioelectriques depassant les limits applicables aux appareils 
numeriques de la class B prescrites dans le Reglement sur le brouillage radioelectrique edicte par le ministere des 
Communications du Canada.
This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the 
Radio Interference Regulations of the Canadian Department of Communications.
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#?
The Industry Canada label identifies certified equipment. This certification means that the equipment meets certain 
telecommunications network protective, operational and safety requirements as prescribed in the appropriate Terminal 
Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the 
users satisfaction.
Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local 
telecommunications company. The equipment must also be installed using an acceptable method of connection. The 
customer should be aware that compliance with the above conditions may not prevent degradation of service in some 
situations.
Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or 
alterations made by the user to this equipment, or equipment malfunctions, may give the telecommunications company 
cause to request the user to disconnect the equipment.
Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines 
and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important 
in rural areas.
CAUTION Users should not attempt to make such connections themselves, but should contact the appropriate electric 
inspection authority, or electrician, as appropriate.
3
0The Ringer Equivalence Number (REN) assigned to each terminal device provides an indication of the maximum 
number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of 
any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the 
devices does not exceed 5.
The REN for this product is 0.6B (AC), 0.4B(DC), based on FCC Part 68 test results. 
						

							hp fax 1020 series
76
3



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1	1	26117
This product is designed to interwork with the analogue telephone networks in the following countries:
Network compatibility depends on customer selected settings, which must be reset to use the equipment on a telephone 
network in a country other than where the product was purchased. Contact the vendor or Hewlett-Packard Company if 
addition product support is necessary.
This equipment comes with a telephone connector specific to the country where it was purchased.
This equipment has been certified by the manufacturer in accordance with Directive 1999/5/EC (annex II) for Pan-
European single-terminal connection to the public switched telephone network (PSTN). However, due to differences 
between the individual PSTNs provided in different countries, the approval does not, of itself, give an unconditional 
assurance of successful operation on every PSTN network termination point.
In the event of problems, you should contact your equipment supplier in the first instance.
3

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This equipment is designed for DTMF tone dialing.
3

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The HP Fax products are designed to connect only to the analogue public-switched telephone network (PSTN). Please 
connect the TAE N telephone connector plug, provided with the HP Fax, into the wall socket (TAE 6) code F.
9B2	
LpA < 70 dB
am Arbeitsplatz
im Normalbetrieb
nach DIN 45635 T. 19