HP Hewlett Packard 1020xi Plain Paper Fax Machine Users Manual

							Specifications
77


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							hp fax 1020 series
78
Use Hewlett-Packard Support Services
www.hp.com
If you are unable to find the answer you need in the printed documentation supplied with your product or on the web, 
you can contact one of the HP support services listed in the following pages. If a support service number is not listed for 
your country, contact your nearest authorized HP dealer for help.
Before calling Customer Support
1 Make sure that 
•Your unit is plugged in and turned on.
•The correct print cartridge is installed properly.
•The recommended paper is loaded in the input tray.
2 Reset your unit by unplugging it and plugging it in again.
3 If you need to speak to an HP Customer Support Representative:
•Have your serial number ready.
•Print a Self-Test Report.
•Be prepared to discuss your problem in detail.
4 Be near your unit when you call.
Prepare your unit for shipment
If you are requested to send in your unit for service, do the following:
• Remove the print cartridge and place it in an airtight bag so it will not dry out. Do not send the print cartridge with the 
unit unless asked to do so.
• If you do not have the original packing material, you can request a replacement package set from HP Customer 
Support. Shipping damage caused by improper packaging is not covered under the warranty.
• Include these items in the box:
•A brief description of the symptoms (sample prints are helpful).
•A copy of your sales slip or proof of purchase (to establish the warranty period)
•Your name, address, and telephone number where you can be reached during the day.
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U.S. during warranty
M-F: 6am–10 pm MST, 
Sat:9am–4pm MST(208) 323-2551 Germany +49 (0) 180 52 58 143 
(0.24 DM/min)
U.S. post warranty
(per call charge)(800) 999-1148 Greece +30 160 73 603
U.S. post warranty
($2.50 per minute)(900) 555-1500 Ireland +353 (0) 662 5525
Austria +43 (0) 810 00 6080 Italy +39 (0) 02 264 10350
Belgium (Flemish) +32 (0) 02 626 8806 Mexico 01-800-472-6684
Belgium (French) +32 (0) 02 626 8807 M e x i c o  ( M e x i c o  Ci t y ) 5258  9 9 22
Brazil 0800 157751
0800 130999Netherlands +31 (0) 20 606 8751
Brazil (São Paulo) (11) 3747-7799
(11) 4197-4998Norway +47 22 11 6299
Canada during warranty (905) 206 -4663 Portugal +351 21 3176333
Canada post warranty
(per call charge)(877) 621-4722 Spain +34 902 321 123
Colombia 9-800 -114-726 Sweden +46 (0) 8 619 2170
Denmark +45 39 29 4099 United Kingdom +44 (0) 207 512 52 02
Europe (English) +44 (0) 207 512 5202 Venezuela 0-800-47468368
Finland +358 (0) 203 47 288 Venezuela (Caracas) (502) 207-8488
France +33 (0) 01 43 62 34 34 
						

							Specifications
79
Warranty
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Hewlett-Packard (“HP”) warrants to the end-user customer (“Customer”) that each HP Fax 1020 Series product (“Product”), 
including related software, accessories, media, and supplies, shall be free from defects in material and workmanship 
for the duration specified in the paragraph below, which duration begins on the date of purchase by the Customer.
For each hardware Product, the duration of HPs limited warranty is one year for parts and one year for labor. For all 
other Products, the duration of HP’s limited warranty for both parts and labor is ninety days.
For each software Product, HPs limited warranty applies only to a failure to execute programming instructions. HP does 
not warrant that the operation of any Product shall be uninterrupted or error free.
HPs limited warranty covers only those defects which arise as a result of normal use of a Product, and does not cover 
any other problems, including those which arise as a result of (a) improper maintenance or modification, (b) software, 
accessories, media, or supplies not provided or supported by HP, or (c) operation outside the Product’s specifications.
For any hardware Product, the use of a non-HP ink cartridge or a refilled ink cartridge does not affect either the warranty 
to the Customer or any HP support contract with the Customer. However, if Product failure or damage is attributable to 
the use of a non-HP or refilled ink cartridge, HP shall charge its standard labor and materials charges to service the 
Product for the failure or damage.
If HP receives, during the applicable warranty period, notice of a defect in any Product, HP shall either repair or replace 
the defective Product, at HPs option. Where labor charges are not covered by HPs limited warranty, repairs shall be 
at HP’s standard charges for labor.
If HP is unable to repair or replace, as applicable, a defective Product which is covered by HPs warranty, HP shall, 
within a reasonable time after being notified of the defect, refund the purchase price for the Product.
HP shall have no obligation to repair, replace, or refund until the Customer returns the defective Product to HP.
Any replacement product may be either new or like-new, provided that it has functionality at least equal to that of the 
Product being replaced. HP products, including each Product, may contain remanufactured parts, components, or 
materials equivalent to new in performance. HPs limited warranty for each Product is valid in any country or locality 
where HP has a support presence for the Product and where HP has marketed the Product.  The level of warranty service 
may vary according to local standards.  HP shall have no obligation to alter the form, fit, or function of the Product in 
order to make it operate in a country or locality for which the Product was never intended to operate.
/2

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TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER 
WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THE COVERED 
HP PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF 
MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE.
/2

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To the extent allowed by local law, the remedies provided in this Limited Warranty Statement are the Customers sole 
and exclusive remedies.
TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS 
LIMITED WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, 
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, 
OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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This Limited Warranty Statement gives the Customer specific legal rights. The Customer may also have other rights which 
vary from state to state in the United States, from province to province in Canada, and from country to country elsewhere 
in the world.
To the extent this Limited Warranty Statement is inconsistent with local law, this Statement shall be deemed modified to 
be consistent with such local law. Under such local law, certain disclaimers and limitations of this Statement may not 
apply to the Customer. For example, some states in the United States, as well as some governments outside the United 
States (including provinces in Canada), may:
    Preclude the disclaimers and limitations in this Statement from limiting the statutory rights of a consumer (e.g. the United 
Kingdom);
    Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or
    Grant the Customer additional warranty rights, specify the duration of implied warranties which the manufacturer 
cannot disclaim, or not allow limitations on the duration of implied warranties. 
						

							hp fax 1020 series
80
FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS LIMITED WARRANTY 
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE 
IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE COVERED HP 
PRODUCTS TO SUCH CUSTOMERS.
Complete the following information. It is necessary for contacts with the selling dealer or Hewlett-Packard Company:

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							81
Index
A
A4 paper
3
answer mode
FAX

8
TAM/FAX
8
TEL
8
answer pattern
12
answering
7
answering machine
external

15
greeting
26
listening
27
messages, changing length
29
OGM
26
PIN code
30
playing the OGM
26
remote access
30
screening calls
28
auto reports
52
B
beep sounds
53
broadcast
20
37
deleting
23
faxing
22
printing list
24
sending
22
C
caller ID
15
cleaning
print cartridge

62
contrast
39
copies
collating

49
contrast
39
making
6
47
reducing
48
resolution
40
country
55
D
date and time
51
defaults, reset
56
delayed fax
38
dial list
2
distinctive ring
12
distribution list, sending a fax to
22
Documents, loading
4
double ring
12
E
ECM
54
entering
symbols

5
telephone numbers
5
text
5
error correction mode
54
error reports
52
F
FAX
8
fax
broadcast

22
contrast
39
distribution list
22
forwarding
45
polling
33
redial
34
reduction
42
resolution
40
ring
10
send later
38
sending
4
34
fax header
52
fax machines, silent
14
faxes in memory, printing
63
forwarding faxes
45 
						

							82
front panel buttons
1
G
getting help
78
H
handset, volume
58
help
78
hp support
78
I
ink cartridge
71
changing
62
cleaning
62
part number
71
L
language
55
legal paper
3
letter paper
3
Loading documents
4
loading paper
2
M
making calls
6
menu
listing

3
using
3
4
message length
29
messages
64
listening
27
microphone
2
N
number length
6
O
OGM
outgoing message

26
P
paper
jam

68
loading
2
size
3
part number, ink cartridge
71
personal identification number
30
PIN code
30
poll receive
33
polling
33
print cartridge
71
changing
62
cleaning
62
part number
71
printing faxes in memory
63
R
receiving faxes
7
redial
34
60
reducing
copies

48
faxes
42
regulatory information
74
reports
automatic

52
printing
43
reset defaults
56
resolution
copy

40
fax
40
S
scan & fax
5
screening calls
28
send fax later
38
silent fax machines
14
speaker, volume
58
specifications
72
speed dials
deleting

23
dialing
19
printing list
24
programming
18
string length
6
symbols, entering
5
T
TAM
greeting

26
listening
27
OGM
26
PIN code
30
playing the OGM
26
remote access
30
TAM/FAX
8
ring
8
TEL
8
telephone
6
7
making calls
57
volume
58
telephone numbers
entering

5 
						

							83
text
entering

5
length
6
triple ring
12
troubleshooting
66
V
volume
changing

58
ring
59
W
warranty
79 
						

							84 
						

							Environmental Product Stewardship Program
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Hewlett-Packard Company is committed to providing 
quality products in an environmentally sound manner. 
This product has been designed with several attributes 
to minimize impacts on our environment. Please visit 
HPs Commitment to the Environment website at 
http://www.hp.com/abouthp/environment for 
more information.
1
/

This product generates no appreciable ozone gas 
(O3)
0
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Energy usage drops significantly while in ENERGY 
STAR® mode, which saves natural resources, and 
saves money without affecting the high performance of 
this product. This product qualifies for ENERGY STAR, 
which is a voluntary program established to encourage 
the development of energy-efficient office products.
ENERGY STAR is a U.S. registered service mark of the 
U.S. EPA. As an ENERGY STAR partner, Hewlett-Pack-
ard Company has determined that this product meets 
ENERGY STAR guidelines for energy efficiency. For 
more information, see
 
http://www.energystar.gov.
/	


This product is suited for the use of recycled paper 
according to DIN 19309.
/

Plastic parts over 25 grams are marked according to 
international standards that enhance the ability to iden-
tify plastics for recycling purposes at the end of the 
products life.



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Material Safety Data Sheets (MSDS) can be obtained 
from the HP web site at 
http://www.hp.com/go/msds. If you are in the 
United States or Canada and do not have access to 
the internet, call the U.S. HP FIRST (fax-on-demand ser-
vice) at (1) (800) 231-9300. Use Index number 7 for 
a listing of the material safety data sheets. 
International customers without Internet access should 
call (404) -329-2009 for further information.

/
HP offers an increasing number of product return and 
recycling programs in many countries, as well as part-
nering with some of the largest electronic recycling 
centers throughout the world. HP also conserves 
resources by refurbishing and reselling some of its most 
popular products.
HP Fax 1020 Series
This product contains a small Lithium battery that must 
be removed and disposed of properly at the of the 
product’s useful life. The battery is located on the Main 
D/B board.


	


Battery Part Number: Panasonic CR2032
Battery Material: Lithium
Battery Type: Button/Coin Cell Battery
Quantity Per Product: 1
Weight: approximately 3 grams
Lithium Type: Solid
Battery Manufacturer: Pa n a s o n i c  o f  J a p a n
User Guide 
						

							*C8580-90106*
C8580-90106 (Rev. B)
Printed in South Korea, China, or the European Union, April 2002