HP Ep9010 Home Cinema Digital Projector Users Guide

Fixing problems
User’s Guide 61
❏If the internal DVD player is playing a DVD with DTS sound, press 
DVD menu and turn off the DTS sound and turn on stereo or Dolby 
sound. DTS sound plays only on a DTS-compatible sound system 
connected to the projector’s digital audio output.
❏Press menu, go to Help > Diagnostics, and run the sound test.
❏Be sure that the mute and volume settings are correct on the source 
device, such as a VCR, camcorder, or computer.
If no sound is coming out of an external sound...

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Fixing problems
If the lamp burns out or makes a popping sound:
❏If the lamp burns out and makes a popping sound, the projector will not 
turn back on until the lamp module has been replaced.
❏If the lamp breaks, contact HP about repairs that might be required due to 
glass fragments.
Remote control problems
If the remote control does not operate:
❏Be sure nothing is blocking the remote control receiver on the front or 
back of the projector. Move to within 9 m (30 ft) of the projector....

User’s Guide 63
7
Support and warranty
Support
Contacting HP support
HP provides expert advice on using your HP digital projector or solving 
problems with your digital projector. Support options and availability vary by 
product, country/region, and language. The HP support process works most 
effectively if you seek assistance in the following order:
Step 1: HP digital projector documentation
Use this owner’s manual and the setup guide included with the projector. From 
our experience, a large...

64 User’s Guide
Support and warranty
Americas
Argentina (Buenos Aires): 
(54)11-4778-8380
Argentina (other): 0-810-555-5520
Brazil (São Paulo): 11-3747-7799
Brazil (other): 0800-15-7751
Canada (Missauga): 905-206-4663
Canada (other): 1-800-474-6836
Chile: 800-360-999
Colombia: 01-800-51-HP-INVENT
Costa Rica: 0-800-011-4114 + 
1-800-711-2884
Ecuador (Andinatel): 999-119 + 
1-800-711-2884
Ecuador (Pacifitel): 1-800-225-528 + 
1-800-711-2884
Guatemala: 1-800-999-5105
Mexico (Mexico City): (55)5258-9922...

Support and warranty
User’s Guide 65
Obtaining HP repair
If your HP digital projector must be repaired, call HP support by phone. A trained 
HP service technician will diagnose the problem and coordinate the repair 
process. HP support will direct you to the best solution, whether it is an 
authorized service provider or an HP facility. Repair covered by the limited 
warranty is free during the limited warranty period. After the warranty period, 
you will be quoted a repair cost. 
Limited warranty
HP is...

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Support and warranty
3. HP’s limited warranty covers only those defects which arise as a result of 
appropriate use of the product, and do not apply to any:
❏Improper or inadequate maintenance, or unauthorized modification
❏Software, interfacing, media, parts, or supplies not provided or supported 
by HP
❏Operation outside the product’s specifications
4. If HP receives notice of a defect in any hardware product covered by HP’s 
warranty during the applicable warranty period, HP shall...

Support and warranty
User’s Guide 67
Local law
1. This Warranty Statement gives the customer specific legal rights. The 
customer may also have other rights which vary from state to state in the 
United States, from province to province in Canada, and from country to 
country elsewhere in the world.
2. To the extent that this Warranty Statement is inconsistent with local law, this 
Warranty Statement shall be deemed modified to be consistent with such 
local law. Under such local law, certain disclaimers...

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Support and warranty 

User’s Guide 69
8
Reference
This chapter lists the specifications, safety information, and regulatory 
information for the projector. 
Specifications
Because HP continually improves its products, the following specifications are 
subject to change. For the latest specifications, visit the HP website at 
http://www.hp.com.
Projector specifications
Size 524 × 400 × 320 mm (20.6 × 15.7 × 12.6 in.)
Weight 10.5 kg (23.0 lb)
Resolution SVGA (800 × 600)
Technology DLP
Internal DVD player Compatibility:...

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Reference
Video compatibility NTSC 3.58 MHz and 4.43 MHz
PAL B, D, G, H, I, M, N
SECAM B, D, G, K, K1, L
HDTV (480i/p, 575i/p, 720p, 1080i)
DVI with HDCP
PC video up to SXGA (by DVI-I connector)
IR receiver Front and back of projector
Lamp 210-watt lamp
4000-hour average lamp life (to half of original brightness)
Replacement lamp: L1731A
Optics 1.7 to 2.0 throw ratio (distance/width)
1 to 10 m (3 to 33 ft) focus range
128% offset (relative to half-height)
1.16:1 optical zoom
Light engine...