HP Ep9010 Home Cinema Digital Projector Users Guide

User’s Guide 51
5
Maintaining the projector
Getting the projector status
To get the projector status, press the menu button on the projector or remote 
control and go to Help. This screen shows information and status for the 
projector.
Cleaning the projector lens
You can clean the front lens of the projector using the following 
recommendations. You cannot clean any of the internal surfaces.
■To minimize the risk of damaging or scratching the lens surface, blow dust 
particles off the lens with clean,...

52 User’s Guide
Maintaining the projector
Replacing the lamp module
As the projector operates over time, the brightness of the projector lamp 
gradually decreases and the lamp becomes more susceptible to breakage. You can 
install a new lamp at any time to bring the projector up to factory-fresh 
brightness. We recommend replacing the lamp if a warning message is displayed.
Å
Replacing the lamp module requires special consideration:
■To reduce the risk of injury, be careful when removing the lamp module...

Maintaining the projector
User’s Guide 53
5. Insert the new lamp module into the projector and tighten the two screws.
6. Insert the tab on the front cover into the slot in the projector and close the 
cover.
7. Tighten the screws that hold the cover.
8. Turn on the projector. If the lamp does not turn on after the warm-up period, 
try reinstalling the lamp.
9. Press menu, go to Setup > Reset lamp hours, and press ok.
Replacing the battery in the remote 
control
1. On the back of the remote control, push...

54 User’s Guide
Maintaining the projector 

User’s Guide 55
6
Fixing problems
Troubleshooting suggestions
If you have a problem with your projector, check the following statement that 
most closely matches the nature of the problem, then look in that section of this 
chapter:
■“Warning light problems” on page 55
■“Start-up problems” on page 56
■“Picture problems” on page 56
■“Sound problems” on page 60
■“Interruption problems” on page 61
■“Remote control problems” on page 62
✎
If these suggestions do not solve your problem, go to...

56 User’s Guide
Fixing problems
If the red lamp light is on or blinking:
❏Allow the projector to cool down after it turns off. If the warning light 
turns on or blinks after you restart the projector, install a new lamp. If 
this occurs after you install a new lamp module, remove and reinstall the 
lamp module. If a new lamp does not fix the problem, contact HP for 
assistance.
If the red lamp light is flickering quickly:
❏Check that the cover around the lamp at the front of the projector is 
correctly...

Fixing problems
User’s Guide 57
If the image is out of focus:
❏Be sure the lens cover is open.
❏While displaying the on-screen menu, adjust the focus ring. (The image 
size should not change; if it does, you are adjusting the zoom, not the 
focus.)
❏Ensure the projection screen is 1 to 10 m (3 to 33 ft) from the projector.
❏Check the projection lens to see if it needs cleaning.
❏For a computer connection, set the display resolution on the computer to 
800×600 pixels. If the computer has multiple...

58 User’s Guide
Fixing problems
If the image is stretched:
❏On the projector or remote control, press the picture mode button one or 
more times to see if one of the picture modes makes the image the correct 
size.
❏Press menu, go to Picture > Customize picture mode > Stretch. Try 
the different settings.
❏If the source device sends wide-screen output, press menu, go to Picture 
> Shape settings, and try setting Widescreen input to Ye s .  Otherwise, 
set it to No.
If the projected colors seem slightly...

Fixing problems
User’s Guide 59
If several picture settings seem completely wrong and you cannot fix 
them:
❏Press menu, go to Picture > Color settings > Reset color settings, and 
press ok.
❏Press menu, go to Setup > Reset all settings, and press ok.
If a scrolling or cut-off image is displayed for a computer connection:
❏Press menu, go to Picture > VGA settings > Auto sync, and press ok.
❏Turn everything off. Then power on the projector first and power on the 
notebook or desktop computer second.
❏If...

60 User’s Guide
Fixing problems
❏The type of disc you inserted might not be supported by the internal 
DVD player. If so, you cannot play this type of disc.
❏For a DVD, check its region code. Most DVDs have a region code 
marked near the center hole. Compare its region code with the region 
code for a DVD that plays properly on your projector. The projector can 
play DVDs from only one region.
If a disc in the tray does not automatically play:
❏A disc automatically starts playing only at the time you...