HP Envy 100 User Manual

8 Solve a problem
This section contains the following topics:
•
Get more help
•
Clear a paper jam
•
Unable to print
•
Clear the print carriage
•
Resolve copy and scan issues
•
HP support
Get more help
You can find more information and help about your HP ENVY by entering a keyword in
the Search field in the top left of the help viewer. Titles of related topics -- for both local
and online topics -- will be listed.
 Click here to go online for more information.
Clear a paper jam
Clear a paper jam.
To clear...

Clear jam from paper path
Squeeze together the two buttons on the paper path cover and remove the cover.
Gently pull out the jammed paper. Replace the paper path cover. Close the access
door.
Clear jam from duplexer path
Squeeze together the two buttons on the paper path cover and remove the cover.
Gently pull out the jammed paper. Replace the paper path cover. Close the access
door.
3.Press the OK button on the control panel to continue the current job.
Unable to print
Make sure that the printer is...

a. Depending upon your operating system, do one of the following:
•Windows 7: From the Windows Start menu, click Devices and Printers.
•Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
•Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, make sure there are no check marks next to Pause
Printing or Use Printer Offline.
d. If you...

a. Depending upon your operating system, do one of the following:
Windows 7
• From the Windows Start menu, click Control Panel, System and Security,
and then Administrative Tools.
• Double-click Services.
• Right-click the Print Spooler, and then click Properties.
•On the General tab, next to Startup type, make sure that Automatic is
selected.
• If the service is not already running, under Service status, click Start, and
then click OK.
Windows Vista
• From the Windows Start menu, click Control Panel,...

a. Depending upon your operating system, do one of the following:
•Windows 7: From the Windows Start menu, click Devices and Printers.
•Windows Vista: From the Windows Start menu, click Control Panel, and
then click Printers.
•Windows XP: From the Windows Start menu, click Control Panel, and then
click Printers and Faxes.
b. Double-click the icon for your product to open the print queue.
c. On the Printer menu, click Cancel all documents or Purge Print Document,
and then click Yes to confirm.
d. If there...

This section contains the following topics:
•
Phone support period
•
Placing a call
•
After the phone support period
Phone support period 
One year of phone support is available in North America, Asia Pacific, and Latin America
(including Mexico). To determine the duration of phone support in Europe, the Middle
East, and Africa, go to 
www.hp.com/support . Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the product. Be prepared to
provide...

9 Technical information
The technical specifications and international regulatory information for the HP ENVY are provided
in this section.
For additional specifications, see the printed documentation that came with the HP ENVY.
This section contains the following topics:
•
Notice
•
Cartridge chip information
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
•
Regulatory wireless statements
Notice
Hewlett-Packard Company notices
The information contained in this document...

To disable the usage information function
1.Touch Setup.
2.Touch Preferences.
3.Touch Cartridge Chip Info, and then touch OK.
NOTE:To re-enable the usage information function, restore the factory defaults.
NOTE:You can continue to use the cartridge in the HP product if you turn off the memory chips
ability to collect the products usage information.
Specifications
Technical specifications for the HP ENVY are provided in this section. For complete product
specifications, see the Product Data Sheet at...

TypePaper weightInput tray*Output tray†Photo tray*
Transparency filmn/aUp to 4025n/a
Labelsn/aUp to 4025n/a
5 x 7 inch (13 x 18 cm)
Photo paperUp to 75 lb (281
gsm)
(236 gsm)Up to 4025Up to 20
4 x 6 inch (10 x 15 cm)
Photo paperUp to 75 lb. (281
gsm)
(236 gsm)Up to 4025Up to 20
8.5 x 11 inch (216 x 279
mm) Photo paperUp to 75 lb. (281
gsm)Up to 4025n/a
* Maximum capacity.
† Output tray capacity is affected by the type of paper and the amount of ink you are using.
HP recommends emptying the output tray...

TypeSizeWeight
5 x 8 inches
10 x 15 cm
A6: 105 x 148.5 mm
Hagaki: 100 x 148 mm
Alignment skew
.006 mm/mm on plain paper (2nd side)
NOTE:Media type availability varies by country/region.
Print specifications
•Print speeds vary according to the complexity of the document
•Panorama-size printing
•Method: drop-on-demand thermal inkjet
•Language: PCL3 GUI
Copy specifications
•Digital image processing
•Maximum number of copies varies by model
•Copy speeds vary according to the complexity of the document and...