HP Elitebook Folio 9480m J5p81ut Aba 14 User Manual

							4.Select your computer model, and then select your operating system.
5.In the Diagnostic section, click HP UEFI Support Environment.
– or –
Click Download, and then select Run.
Using HP PC Hardware Diagnostics (UEFI) 81 
						

							13 Support
Contacting support
If the information provided in this user guide or HP Support Assistant does not address your
questions, you can contact support. For U.S. support, go to 
http://www.hp.com/go/contactHP. For
worldwide support, go to 
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Here you can:
●Chat online with an HP technician.
NOTE:When support chat is not available in a particular language, it is available in English.
●E-mail support.
●Find support telephone numbers.
●Locate an HP service center.
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer:
IMPORTANT:All labels described in this section will be located in one of 3 places depending on
your computer model: affixed to the bottom of the computer, located in the battery bay, or under the
memory module compartment door.
●Service label—Provides important information to identify your computer. When contacting
support, you will probably be asked for the serial number, and possibly for the product number or
the model number. Locate these numbers before you contact support.
Component
(1)Serial number
(2)Product number
(3)Warranty period
●Microsoft® Certificate of Authenticity label (select models only prior to Windows 8)—Contains
the Windows Product Key. You may need the Product Key to update or troubleshoot the
82 Chapter 13   Support 
						

							operating system. HP platforms preinstalled with Windows 8 or Windows 8.1 do not have the
physical label, but have a Digital Product Key electronically installed.
NOTE:This Digital Product Key is automatically recognized and activated by Microsoft
Operating Systems on a reinstall of the Windows 8 or Windows 8.1 operating system with HP-
approved recovery methods.
●Regulatory label(s)—Provide(s) regulatory information about the computer. 
●Wireless certification label(s)—Provide(s) information about optional wireless devices and the
approval markings of some of the countries or regions in which the devices have been approved
for use. 
Labels 83 
						

							14 Specifications
●Input power
●
Operating environment
Input power
The power information in this section may be helpful if you plan to travel internationally with the
computer.
The computer operates on DC power, which can be supplied by an AC or a DC power source. The
AC power source must be rated at 100–240 V, 50–60 Hz. Although the computer can be powered
from a standalone DC power source, it should be powered only with an AC adapter or a DC power
source supplied and approved by HP for use with this computer.
The computer can operate on DC power within the following specifications.
Input Power Rating
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
NOTE:This product is designed for IT power systems in Norway with phase-to-phase voltage not
exceeding 240 V rms.
NOTE:The computer operating voltage and current can be found on the system regulatory label.
Operating environment
Factor Metric U.S.
Temperature
Operating (writing to optical disc)5°C to 35°C41°F to 95°F
Nonoperating-20°C to 60°C-4°F to 140°F
Relative humidity (noncondensing)
Operating10% to 90%10% to 90%
Nonoperating5% to 95%5% to 95%
Maximum altitude (unpressurized)
Operating-15 m to 3,048 m-50 ft to 10,000 ft
Nonoperating-15 m to 12,192 m-50 ft to 40,000 ft
84 Chapter 14   Specifications 
						

							A Traveling with the computer
For best results, follow these traveling and shipping tips:
●Prepare the computer for traveling or shipping:
◦Back up your information.
◦Remove all discs and all external media cards, such as memory cards.
CAUTION:To reduce the risk of damage to the computer, damage to a drive, or loss of
information, remove the media from a drive before removing the drive from a drive bay and
before shipping, storing, or traveling with a drive.
◦Turn off and then disconnect all external devices.
◦Shut down the computer.
●Take along a backup of your information. Keep the backup separate on the computer.
●When traveling by air, carry the computer as hand luggage; do not check it in with the rest of
your bags.
CAUTION:Avoid exposing a drive to magnetic fields. Security devices with magnetic fields
include airport walk-through devices and security wands. Airport conveyer belts and similar
security devices that check carry-on baggage use X-rays instead of magnetism and do not
damage drives.
●In-flight computer use is at the discretion of the airline. If you plan to use the computer during a
flight, check with the airline in advance.
●If the computer will be unused and disconnected from external power for more than 2 weeks,
remove the battery and store it separately.
●If you are shipping the computer or a drive, use suitable protective packaging and label the
package “FRAGILE.”
●If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an
802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General
Packet Radio Service (GPRS) device, the use of these devices may be restricted in some
environments. Such restrictions may apply aboard aircraft, in hospitals, near explosives, and in
hazardous locations. If you are uncertain of the policy that applies to the use of a particular
device, ask for authorization to use it before you turn it on.
●If you are traveling internationally, follow these suggestions:
◦Check the computer-related customs regulations for each country or region on your
itinerary.
◦Check the power cord and adapter requirements for each location in which you plan to use
the computer. Voltage, frequency, and plug configurations vary.
WARNING!To reduce the risk of electric shock, fire, or damage to the equipment, do not
attempt to power the computer with a voltage converter kit sold for appliances.
85 
						

							B Troubleshooting
Troubleshooting resources
●Access website links and additional information about the computer through HP Support
Assistant. To access HP Support Assistant, from the Start screen, select the HP Support
Assistant app.
NOTE:Some checkup and repair tools require an Internet connection. HP also provides
additional tools that do not require an Internet connection.
●Contact HP support. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to 
http://welcome.hp.com/country/us/en/wwcontact_us.html.
Choose from the following types of support:
◦Chat online with an HP technician.
NOTE:When chat is not available in a particular language, it is available in English.
◦E-mail HP support.
◦Find HP support worldwide telephone numbers.
◦Locate an HP service center.
Resolving issues
The following sections describe several common issues and solutions.
The computer is unable to start up
If the computer does not turn on when you press the power button, the following suggestions may
help you determine why the computer does not start up:
●If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be
sure that the outlet is providing adequate power.
NOTE:Use only the AC adapter provided with the computer or one approved by HP for this
computer.
●If the computer is plugged into an external power source other than an AC outlet, plug the
computer into an AC outlet using the AC adapter. Be sure that the power cord and AC adapter
connections are secure.
The computer screen is blank
If the screen is blank but you have not turned off the computer, one or more of these settings may be
the cause:
●The computer may be in the Sleep state. To exit Sleep, briefly press the power button. Sleep is
an energy-saving feature that turns off the display. Sleep can be initiated by the system while the
computer is on but is not in use, or when the computer has reached a low battery level. To
86 Appendix B   Troubleshooting 
						

							change these and other power settings, right-click the Battery icon on the Windows desktop in
the notification area, at the far right of the taskbar, and then click Preferences.
●The computer may not be set to display the image on the computer screen. To transfer the
image to the computer screen, press fn+f4. On most models, when an optional external display,
such as a monitor, is connected to the computer, the image can be displayed on the computer
screen or the external display, or on both devices simultaneously. When you press fn+f4
repeatedly, the image alternates among the computer display, one or more external displays,
and simultaneous display on all devices.
Software is functioning abnormally
If the software is unresponsive or responds abnormally, restart the computer by pointing to the upper-
right or lower-right corner of the Windows desktop or Start screen. When the charms display, click
Settings. Click the Power icon, and then click Shut down. If you cannot restart the computer using this
procedure, see the next section, 
The computer is on but not responding on page 87.
The computer is on but not responding
If the computer is turned on but is not responding to software or keyboard commands, try the
following emergency shutdown procedures, in the sequence provided, until shutdown occurs:
CAUTION:Emergency shutdown procedures result in the loss of unsaved information.
●Press and hold the power button for at least 5 seconds.
●Disconnect the computer from external power and remove the battery.
The computer is unusually warm
It is normal for the computer to feel warm to the touch while it is in use. But if the computer feels
unusually warm, it may be overheating because a vent is blocked.
If you suspect that the computer is overheating, allow the computer to cool to room temperature. Be
sure to keep all vents free from obstructions while you are using the computer.
WARNING!To reduce the possibility of heat-related injuries or of overheating the computer, do not
place the computer directly on your lap or obstruct the computer air vents. Use the computer only on
a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft
surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to
contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer
and the AC adapter comply with the user-accessible surface temperature limits defined by the
International Standard for Safety of Information Technology Equipment (IEC 60950).
NOTE:The fan in the computer starts up automatically to cool internal components and prevent
overheating. It is normal for the internal fan to cycle on and off during operation.
An external device is not working
Follow these suggestions if an external device does not function as expected:
●Turn on the device according to the manufacturer's instructions.
●Be sure that all device connections are secure.
●Be sure that the device is receiving electrical power.
Resolving issues 87 
						

							●Be sure that the device, especially if it is older, is compatible with the operating system.
●Be sure that the correct drivers are installed and updated.
The wireless network connection is not working
If a wireless network connection is not working as expected, follow these suggestions:
●To enable or disable a wireless or wired network device, right-click the Network Connection icon
on the Windows desktop in the notification area, at the far right of the taskbar. To enable
devices, select the check box from the menu option. To disable the device, clear the check box.
●Be sure that the wireless device is turned on.
●Be sure that the computer wireless antennas are free from obstructions.
●Be sure that the cable or DSL modem and its power cord are properly connected and that the
lights are on.
●Be sure that the wireless router or access point is properly connected to its power adapter and to
the cable or DSL modem, and that the lights are on.
●Disconnect and then reconnect all cables, and turn the power off and then back on.
An optional external optical disc does not play
●Save your work and close all open programs before playing a CD or a DVD.
●Log off the Internet before playing a CD or a DVD.
●Be sure that you insert the disc properly.
●Be sure that the disc is clean. If necessary, clean the disc with filtered water and a lint-free cloth.
Wipe from the center of the disc to the outer edge.
●Check the disc for scratches. If you find scratches, treat the disc with an optical disc repair kit
available at many electronics stores.
●Disable Sleep mode before playing the disc.
Do not initiate Sleep while playing a disc. Otherwise, you may see a warning message asking if
you want to continue. If this message is displayed, click No. After you click No, the computer
may behave in either of the following ways:
◦Playback may resume.
– or –
◦The playback window in the multimedia program may close. To return to playing the disc,
click the Play button in your multimedia program to restart the disc. In rare cases, you may
need to exit the program and then restart it.
A movie is not visible on an external display
1.If both the computer display and an external display are turned on, press fn+f4 one or more
times to switch between the 2 displays.
2.Configure the monitor settings to make the external display primary:
a.From the Windows desktop, right-click on a blank area of the computer desktop, and select
Screen resolution.
b.Specify a primary display and a secondary display.
88 Appendix B   Troubleshooting 
						

							NOTE:When using both displays, the DVD image will not appear on any display designated as
the secondary display.
The process of burning a optional external optical disc does not begin, or it
stops before completion
●Be sure that all other programs are closed.
●Turn off Sleep mode.
●Be sure that you are using the right kind of disc for your drive.
●Be sure that the disc is inserted properly.
●Select a slower write speed and try again.
●If you are copying a disc, save the information on the source disc to your hard drive before trying
to burn the contents to a new disc, and then burn from your hard drive.
Resolving issues 89 
						

							C Electrostatic discharge
Electrostatic discharge is the release of static electricity when two objects come into contact—for
example, the shock you receive when you walk across the carpet and touch a metal door knob.
A discharge of static electricity from fingers or other electrostatic conductors may damage electronic
components. To prevent damage to the computer, damage to a drive, or loss of information, observe
these precautions:
●If removal or installation instructions direct you to unplug the computer, unplug it after being
properly grounded and before removing a cover.
●Keep components in their electrostatic-safe containers until you are ready to install them.
●Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
●Use nonmagnetic tools.
●Before handling components, discharge static electricity by touching an unpainted metal surface
of the component.
●If you remove a component, place it in an electrostatic-safe container.
If you need more information about static electricity or assistance with component removal or
installation, contact HP support.
90 Appendix C   Electrostatic discharge