HP Deskjet F2492 User Manual

							
Make sure the margin settings for the document do not exceed the printable area of
the product.
To check your margin settings
1.Preview your print job before sending it to the product.
In most software a pplications, click the  File menu, and then click  Print Preview.
2. Check the margins.
The product uses the margins you have set in your software application, as long
as they are greater than the minimum margins the product supports. For more
information about setting margins in your software application, see the
documentation that came with the software.
3. Cancel the print job if the margins are not satisfactory, and then adjust the margins
in your software application.
Cause: The margins were not se t correctly in your software application.
If this did not solve the issue, try the next solution.
Reset the product Solution: Turn off the product, and then unplug the power cord. Plug the power
cord back in, and then press the  On button to turn on the product.
Cause: The product experienced an error.
If this did not solve the issue, try the next solution.
Contact HP support Solution: Contact HP support for service.
Go to: 
www.hp.com/support .
If prompted, choose your country/region, and then click  Contact HP for information
on calling for te chnical support.
Cause: The ink cartridges were not intended for use in this product.
Scan troubleshooting
Use this section to solve these scan problems:
•
Scanned image is incorrectly cropped
•
Scanned image shows dotted lines instead of text
•
Text format  is incorrect
•
Text is incorrect or missing
Scanned image is incorrectly cropped Solution: The autocropping feature in the HP Solution Center software crops
anything that is not part of the main image. Sometimes this might not be what you
Chapter 8
48 Solve a problem
Solve a problem
 
						

							
want. In that case, turn off autocropping in the HP Solution Center software and crop
the scanned image manually, or not at all.
Cause:The software was set to automatically crop scanned pictures.
Scanned image shows dotted lines instead of text
Solution: Make a black-and-white copy of the original and then scan the copy.
Cause: If you used the  Text image type to scan text that you planned to edit, the
scanner might not have recognized color text. The  Text image type scans at 300 x 300
dpi, in black and white.
If you scanned an original that has graphics or artwork surrounding the text, the
scanner might not have recognized the text.
Text format is incorrect
Solution: Some applications cannot handle framed text formatting. Framed text is
one of the scan document settings in the  software. It maintains complex layouts, such
as multiple columns from a newsletter, by pu tting the text in different frames (boxes)
in the destination application.  In the software, select the correct format so that the
scanned text layout and formatting are retained.
Cause: The scan document sett ings were incorrect.
Text is incorrect or missing
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Adjust the brightness in the software
•
Solution 2: Clean the glass and lid
Solution 1: Adjust the brightness in the software Solution: Adjust the brightness in the software, and then rescan the original.
Cause: The brightness was not set correctly.
If this did not solve the issue, try the next solution.
Solution 2: Clean the glass and lid Solution: Turn off the product, unplug the power cord, and use a soft cloth to wipe
the glass and the back of the document lid.
Cause: Debris might have been stuck on the glass or on the back of the document
lid. This can cause poor-quality scans.
Scan troubleshooting 49
Solve a problem
 
						

							
Copy troubleshooting
Use this section to solve these copy problems:
•
Parts of the original do not appear or are cut off
•
The printout is blank
Parts of the original do not appear or are cut off
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
•
Solution 1: Place the original correctly on the glass
•
Solution 2: Clean the scanner glass
Solution 1: Place the original correctly on the glass Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 2: Clean the scanner glass Solution: Clean the scanner glass and make sure that there are no foreign
materials adhering to it.
Cause: The scanner glass was dirty, causing the product to include an area in the
copy that was larger than the document.
The printout is blank
Try the following solutions to resolve the issue. Solutions are listed in order, with the most
likely solution first. If the first solution does not solve the problem, continue trying the
remaining solutions until the issue is resolved.
Chapter 8
50 Solve a problem
Solve a problem
 
						

							
•Solution 1: Place the original correctly on the glass
•
Solution 2: Check the ink levels in the print cartridges
Solution 1: Place the original correctly on the glass Solution: Load your original print side down on the right front corner of the glass.
Cause:The original was placed incorrectly on the glass.
If this did not solve the issue, try the next solution.
Solution 2: Check the ink levels in the print cartridges Solution: Check the estimated ink levels remaining in the print cartridges.
NOTE:Ink level warnings and indicators provide estimates for planning
purposes only. When you receive a low-ink warning message, consider having a
replacement cartridge available to avoid possible printing delays. You do not need
to replace the print cartridges until print quality becomes unacceptable.
If there is ink remaining in the print cartridges, but you are still noticing a problem,
print a self-test report to determine if there is a problem with the print cartridges. If the
self-test report shows a problem, clean the print cartridges. If the problem persists,
you might need to replace the print cartridges.
Cause: The print cartridges needed to be cleaned or there was insufficient ink.
Errors
This section contains the following cate gories of messages about your product:
•
Flashing lights
•
Printing in ink-backup mode
Errors 51
Solve a problem
 
						

							
Flashing lights
The lights on the product flash in special sequences to inform you about various error
conditions. Refer to the following table for information on solving your error condition
based on which lights are on or flashing on the product.
On lightAttention
lightInk
attention
lightsDescriptionSolution
OffOffOffThe product is
turned off.Press the  On button
to turn the product
on.
BlinkingOffOffThe product is
processing a job.Wait for the product
to finish.
OnFast
blinkingOnThe tape was not
removed from one
or both print
cartridges.Remove the print
cartridge, remove
tape, and reinsert the
print cartridge.
OnFast
blinkingOffThe product is out
of paper.
The product has a
paper jam.Load paper and
press any button to
continue.
Clear the paper jam,
and then press
Resume .
OnFast
blinkingOffThe front access
door or the print
cartridge access
door is open.Close the front
access door or the
print cartridge
access door.
OnFast
blinkingFast
blinkingThe print cartridges
are missing or not
seated correctly.
The print cartridge
might be defective.
The tape was not
removed from one
or both print
cartridges.
The print cartridge
is not intended for
use in this product.Install or remove and
reinsert print
cartridges. For
information about
manually cleaning
the print cartridges,
see “
Manually cleanprint cartridges”
on page 33 .
Remove the print
cartridge, remove
tape, and reinsert the
print cartridge.
The print cartridge
might not be
supported for use in
the product. For
more information
about compatible
print cartridges, see
“
Order ink supplies”
on page 31
OnFast
blinkingBoth fast
blinkingThe print carriage is
stalled.Open the front
access door, and
Chapter 8
52 Solve a problem
Solve a problem
 
						

							
On lightAttention
lightInk
attention
lightsDescriptionSolution
check that the
carriage is not
blocked.
Fast
blinkingFast
blinkingBoth fast
blinkingThe product has a
fatal error.1.Turn off the
product.
2. Unplug the
power cord.
3. Wait a minute,
then plug the
power cord back
in.
4. Turn on the
product.
If the problem
persists, contact HP
Support.
OnOffOnPrint cartridge(s)
are getting low on
ink.Replace one or both
print cartridges when
print quality is no
longer acceptable.
OnOffTri-color
print
cartridge
light On
Black print
cartridge
light OffThe tri-color print
cartridge is getting
low on ink.
The tri-color print
cartridge has been
removed.Replace the tri-color
print cartridge when
print quality is no
longer acceptable.
Replace the tri-color
print cartridge, or
print in ink-backup
mode with the black
print cartridge. For
more information,
see  “
Printing in ink-backup mode”
on page 54 .
OnOffTri-color
print
cartridge
light Off
Black print
cartridge
light OnThe black print
cartridge is getting
low on ink.
The black print
cartridge has been
removed. Replace the black
print cartridge when
print quality is no
longer acceptable.
Replace the black
print cartridge, or
print in ink-backup
mode with the tri-
color print cartridge.
For more
information, see
“
Printing in ink-backup mode”
on page 54
.
(continued)
Errors 53
Solve a problem
 
						

							
Printing in ink-backup modeSolution: If you receive the ink-backup mode message and two print cartridges are
installed in the product, verify that the protective piece of plastic tape has been
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the product cannot detect that the print cartridge is installed.
1Copper-colored contacts
2Plastic tape with pink pull tab (must be removed before installing)
3Ink nozzles under tape
Cause: When the product detected that only one print cartridge is installed, ink-
backup mode is initiated. This printing mode lets you print with a single print cartridge,
but it slows the product and affects the quality of printouts.
Chapter 8
54 Solve a problem
Solve a problem
 
						

							
9 Stop the current job
To stop a print job from the HP All-in-One
▲Press  Cancel  on the control panel. If the print job does not stop, press  Cancel again.
It can take a few moments for printing to be cancelled.
Stop the current job 55
Stop the current job
 
						

							
Chapter 9
56 Stop the current job
Stop the current job
 
						

							
10 Technical information
The technical specifications and international regulatory information for the HP All-in-One are
provided in this section.
For additional specifications, see  the printed documentation that came with the HP All-in-One.
This section contains  the following topics:
•
Notice
•
Specifications
•
Environmental product stewardship program
•
Regulatory notices
Notice
Hewlett-Packard Company notices
The information contained in this document is subject to change without notice.
All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission 
of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth 
in the express warranty statements accompanying such produc ts and services. Nothing herein should be construed as 
constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
© 2009 Hewlett-Packard Development Company, L.P.
Windows, Windows 2000, and Windows XP are U.S. registered trademarks of Microsoft Corporation. 
Windows Vista is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other 
countries. 
Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and 
other countries.
Specifications
Technical specifications for the HP All-in-One are  provided in this section. For complete product
specifications, see the Product Data Sheet at 
www.hp.com/support .
System requirements
Software and system requirements are located in the Readme file.
For information about future operating system releas es and support, visit the HP online support Web
site at 
www.hp.com/support .
Environmental specifications
• Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF)
• Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF)
• Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dewpoint
• Non-operating (Storage) temperature range: –40 ºC to 60 ºC (–40 ºF to 140 ºF)
• In the presence of high electromagnetic fields, it  is possible the output from the HP All-in-One
may be slightly distorted
• HP recommends using a USB cable less than or  equal to 3 m (10 feet) in length to minimize
injected noise due to potential high electromagnetic fields
Paper tray capacity
Plain paper sheets (75 g/m² [20 lb]): Up to 80
Envelopes: Up to 10
Index cards: Up to 30
Photo paper sheets: Up to 30
Specifications 57
Technical information