HP Deskjet D2400 User Manual

							Print quality is poor
If you are having problems with print quality, try the solutions in this section and observe
the following guidelines:
• Replace refilled or empty cartridges.
• Check the device settings to make sure that the print mode and paper selection is
correct for the paper and the task.
For more information, see 
Select a paper type.
• Print and evaluate a self-test.
For more information, see 
Print a test page.
If the self-test shows a defect, try the following:
• Clean the print cartridges automatically. For more information, see 
Automatically
clean print cartridges.
• If there are ink streaks in your prints, clean the electrical contacts. For more
information, see 
Manually clean print cartridges.
• Replace the print cartridge. For more information, see 
Replace print cartridges.
• If the self-test does not show a problem, investigate other causes, such as the image
file or software program.
For additional print cartridge troubleshooting, visit the HP Web site at 
www.hp.com/
support.
This section contains the following topics:
•
Faded prints with ink streaks
•
Prints are faded
•
Blank pages print
Faded prints with ink streaks
Solution:If your printed pages faded or if they contain ink streaks, the print
cartridges might be low on ink or might need to be cleaned. For more information,
see 
View estimated ink levels and Automatically clean print cartridges.
Prints are faded
Solution:
• Verify that neither of the print cartridges is low on ink.
For more information, see 
View estimated ink levels. If a print cartridge is low on
ink, consider replacing the print cartridge. For the correct part numbers, see the
reference guide that came with the printer.
• Verify that a black print cartridge is installed.
If the black text and images on your printouts are faded, you might be printing
with only the tri-color print cartridge. Insert a black print cartridge, in addition to
the tri-color print cartridge, for optimal black print quality.
Print quality is poor 79
 
						

							• Verify that the protective piece of plastic tape has been removed from the print
cartridges.
1Remove plastic tape
• Consider selecting a higher print quality.
Blank pages print
Solution:
• The protective piece of plastic tape might still be attached to the print cartridges.
Verify that the plastic tape has been removed from the print cartridges.
1Remove plastic tape
• The print cartridges might be out of ink. Replace one or both empty print
cartridges.
For more information, see 
View estimated ink levels.
Document is misprinted
If your document does not print correctly, check the following topics to see how the issues
might be resolved:
•
Text and images are misaligned
•
Document is printed off-center or at an angle
•
Parts of the document are missing or printed in the wrong place
Chapter 11
80 Troubleshooting
 
						

							•Envelope is printed at an angle
•
Document does not reflect the new print settings
Text and images are misaligned
If the text and images on your printouts are misaligned, then align the print cartridges.
Document is printed off-center or at an angle
1.Verify that only one type of paper is placed in the paper tray, and that the paper has
been placed in the tray correctly.
2.Verify that the paper guide fits firmly against the edge of paper.
3.Reprint the document.
Parts of the document are missing or printed in the wrong place
Open the Printer Properties dialog box and confirm the following options:
TabSetting
FeaturesPortrait or Landscape: Verify the appropriate
orientation.Size: Verify the appropriate paper size.
Scale to paper size: Select this option to scale text and
graphics to the paper size specified in the corresponding
drop-down list.
If parts of the document are still missing, the printer settings might be overridden by the
software program print settings. Select the appropriate print settings from within the
software program.
Envelope is printed at an angle
1.Slide the flap inside the envelope before loading it in the printer.
2.Confirm that the paper guide fits firmly against the edge of the envelope.
3.Reprint the envelope.
Document does not reflect the new print settings
The printer settings might differ from the software program print settings. Select the
appropriate print settings within the software program.
I pressed the Photosmart Essential button, but nothing happens
Cause:The HP Photosmart Software is not installed.
Document is misprinted 81
 
						

							Solution:Install the HP Photosmart Software that came with the HP Deskjet. If it
is installed, restart your computer.
To install the HP Photosmart Software
1.Insert the HP Deskjet CD-ROM into your computer’s CD-ROM drive and then start
the Setup program.
2.When prompted, click Install More Software to install the HP Photosmart
Software.
3.Follow the onscreen instructions and the instructions provided in the Setup Guide
that came with the HP Deskjet.
NOTE:If you do not have the HP Deskjet CD-ROM, visit the HP online support
Web site at 
www.hp.com/support and download the HP Photosmart Software.
Cause:The HP Deskjet is turned off.
Solution:Turn the HP Deskjet on.
Cause:The computer is turned off.
Solution:Turn the computer on.
Cause:The HP Deskjet is not properly connected to the computer.
Solution:Check the connection from the HP Deskjet to your computer. Verify that
the USB cable is securely plugged into the USB port on the back of the HP Deskjet.
Make sure the other end of the USB cable is plugged into a USB port on your
computer. After the cable is connected properly, turn the HP Deskjet off and then on
again.
For more information on setting up the HP Deskjet and connecting it to your computer,
see the Setup Guide that came with the HP Deskjet.
If you continue to have problems
If you continue to have problems after investigating the troubleshooting topics, shut down
your computer and then restart it.
Chapter 11
82 Troubleshooting
 
						

							If you still have questions after restarting your computer, visit HP Technical Support at
www.hp.com/support.
For information about the support process, see 
HP support.
If you continue to have problems 83
 
						

							A HP support
•Ink cartridge warranty information
•
Support process
•
HP support by phone
Ink cartridge warranty information
The HP cartridge(s) warranty is applicable when the product is used in its designated HP printing
device. This warranty does not cover HP ink products that have been refilled, remanufactured,
refurbished, misused, or tampered with.
During the warranty period the product is covered as long as the HP ink is not depleted and the end
of warranty date has not been reached. The end of warranty date, in YYYY/MM/DD format, may be
found on the product as indicated:
For a copy of the HP Limited Warranty Statement, see the Reference Guide that came with the
printer.
Support process
If you have a problem, follow these steps
1.Check the documentation that came with the HP Deskjet.
2.Visit the HP online support Web site at 
www.hp.com/support. HP online support is available to
all HP customers. It is the fastest source for up-to-date device information and expert assistance
and includes the following features:
• Fast access to qualified online support specialists
• Software and driver updates for your HP Deskjet
• Valuable HP Deskjet and troubleshooting information for common problems
• Proactive device updates, support alerts, and HP newsgrams that are available when you
register your device
3.For Europe only: Contact your local point of purchase. If your device has a hardware failure, you
will be asked to bring it back to your local point of purchase. (Service is provided at no charge
during the device limited warranty period. After the warranty period, you will be quoted a service
charge.)
4.Call HP support. Support options and availability vary by device, country/region, and language.
84 HP support
 
						

							HP support by phone
•Phone support period
•
Placing a call
•
After the phone support period
Phone support period
One year of phone support is available in North America, Asia Pacific, and Latin America (including
Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to
www.hp.com/support. Standard phone company charges apply.
Placing a call
Call HP support while you are in front of the computer and the HP Deskjet. Be prepared to provide
the following information:
• Device model number (located on the label on the front of the device)
• Device serial number (located on the back or bottom of the device)
• Messages that appear when the situation occurs
• Answers to these questions:
• Has this situation happened before?
• Can you re-create it?
• Did you add any new hardware or software to your computer at about the time that this
situation began?
• Did anything else occur prior to this situation (such as a thunderstorm, device was moved,
etc.)?
After the phone support period
After the phone support period, help is available from HP at an additional cost. Help may also be
available at the HP online support Web site: 
www.hp.com/support. Contact your HP dealer or call
the support phone number for your country/region to learn more about support options.
HP support by phone 85
 
						

							B Order supplies
You can order HP products, such as recommended types of paper and print cartridges, online from
the HP Web site.
This section contains the following topics:
•
Order paper or other media
•
Order print cartridges
•
Order other supplies
Order paper or other media
To order HP papers and other supplies, such as HP Premium Photo Papers, go to www.hp.com/
buy/supplies. If prompted, choose your country/region, follow the prompts to select your product,
and then click one of the shopping links on the page.
Order print cartridges
For a list of print cartridge numbers, see the printed documentation that came with the HP Deskjet.
You can also use the software that came with the HP Deskjet to find out the reorder number for all
the print cartridges. You can order print cartridges online from the HP Web site. Additionally, you
can contact a local HP reseller to find out the correct print cartridge reorder numbers for your device
and purchase print cartridges.
To order HP papers and other supplies, go to 
www.hp.com/buy/supplies. If prompted, choose your
country/region, follow the prompts to select your product, and then click one of the shopping links
on the page.
NOTE:Ordering print cartridges online is not supported in all countries/regions. If it is not
supported in your country/region, contact a local HP reseller for information about purchasing
print cartridges.
To order print cartridges through the HP Solution Center
1.In the HP Solution Center, click the tab that lists your HP Deskjet.
The Shopping Center page is displayed.
2.Click the Buy online button.
The Print Cartridge Information page is displayed.
3.Click Shop Online.
A privacy information page is displayed.
4.Click Send.
The Shop for Supplies window is displayed with a list of compatible cartridges for your printer.
Order other supplies
To order other supplies, such as HP Deskjet software, a copy of the Setup Guide or other printed
documentation, or other customer-replaceable parts, call the phone number for your country/region.
Country/region
Number for ordering
Asia Pacific (except for Japan)65 272 5300
Australia1300 721 147
Europe+49 180 5 290220 (Germany)
86 Order supplies
 
						

							Country/regionNumber for ordering
+44 870 606 9081 (U.K.)
New Zealand0800 441 147
South Africa+27 (0)11 8061030
U.S. and Canada1-800-474-6836 (1-800-HP-INVENT)
To order supplies in other countries/regions not listed in the table, go to www.hp.com/support. If
prompted, choose your country/region, and then click Contact HP for information on calling for
technical support. (continued)
Order other supplies 87
 
						

							C Technical information
•Printer specifications
•
Environmental product stewardship program
•
Regulatory notices
Printer specifications
The HP Deskjet has the following specifications and requirements.
Physical specifications
Printer dimension (without the tray extended): 140 mm high x 467 mm wide x 190 mm deep (5.51
inches high x 16.57 inches wide x 7.48 inches deep)
Printer weight (without print cartridges): 2.5 kg (5.51 lbs)
Software compatibility
Windows compatible (2000 and XP)
Memory
384 KB integrated memory
Minimum system requirements
Operating system
1ProcessorRAMHard disk
space
Windows 2000 and XPPentium II or equivalent64 MB200 MB
1 For information about future operating system releases and support, visit the HP online support
Web site at www.hp.com/support.
NOTE:For best printing performance, use a USB 2.0 compatible cable.
Paper tray capacity
Plain paper sheets: Up to 80
Paper size
For a complete list of supported media sizes, see the printer software.
Paper weights
Letter Paper: 65 to 90 g/m² (16 to 24 lb)
Legal Paper: 70 to 90 g/m² (20 to 24 lb)
Envelopes: 70 to 90 g/m² (20 to 24 lb)
Cards: Up to 200 g/m² (110-lb index maximum)
Photo Paper: Up to 280 g/m² (75-lb index maximum)
Environmental product stewardship program
Hewlett-Packard is committed to providing quality products in an environmentally sound manner.
Design for recycling has been incorporated into this product. The number of materials has been kept
to a minimum while ensuring proper functionality and reliability. Dissimilar materials have been
designed to separate easily. Fasteners and other connections are easy to locate, access, and
remove using common tools. High priority parts have been designed to access quickly for efficient
disassembly and repair.
88 Technical information