HP Deskjet D2400 User Manual

							After resolving a print job that is stalled in the print queue, the print queue still might
not be clear. In that situation, you need to stop and then restart the print service.
To stop and restart the print service
1.For Windows 2000, click Start, click Control Panel, and then click
Administrative Tools. For Windows XP, click Start, click Control Panel, click
Performance and Maintenance, and then click Administrative Tools.
2.Double-click Services, and then double-click Print Spooler.
3.Click Stop, and then click Start to restart the print service.
4.Click OK to close the window.
Printer is stalled
If the printer stalls while printing a document, raise the printer cover, and then disconnect
the power cable from the back of the printer.
CAUTION:First, check for any loose or broken parts in the printer. If you find loose
or broken parts, go to 
www.hp.com/support.
If there are no loose or broken parts, follow these steps:
1.Check for and remove any obstacles, such as packing tape or materials, that prevent
the print cartridges from moving back and forth.
2.Make sure the print cartridges are installed securely in the print cartridge cradle.
For more information, see 
Installation instructions.
3.Make sure the tri-color print cartridge is installed in the left side of the cradle and the
black or photo print cartridge is installed in the right side of the cradle.
4.Check for and clear any paper jam.
For more information, see 
Paper jam.
5.Lower the printer cover.
6.Connect the power cable to the back of the printer, and then turn on the printer.
If the printer still does not print
1.Select the topic below that best describes the problem:
•
Paper jam
•
Out of paper message
•
Printer is stalled
2.If the printer still does not print, shut down, and then restart your computer.
Document prints slowly
If the printer prints slowly, there could be several reasons. For more information, check
the following topics:
•
Multiple software programs are open
•
Complex documents, graphics, or photos are printing
•
Best or Maximum dpi print mode is selected
Document prints slowly 69
 
						

							•Printer is in ink-backup mode
•
Printer software is outdated
•
Computer does not meet system requirements
Multiple software programs are open
The computer resources are insufficient for the printer to print at its optimum speed.
To increase printer speed, close all unnecessary software programs when printing.
Complex documents, graphics, or photos are printing
Documents containing graphics or photos print more slowly than text documents.
Best or Maximum dpi print mode is selected
The printer prints more slowly when Best or Maximum dpi is selected as the print quality.
To increase the printer speed, select a different print quality mode.
Printer is in ink-backup mode
The printer might print more slowly if it is in ink-backup mode. For more information, see
Ink-backup mode.
To increase the print speed, use two print cartridges in the printer.
Printer software is outdated
Outdated printer software might be installed.
For information about updating the printer software, see 
Download printer software
updates.
Computer does not meet system requirements
If your computer does not have enough RAM or a large amount of free space on the hard
drive, the printer processing time will be longer.
1.Verify that the computer hard disk space, RAM, and processor speed meet the system
requirements.
The system requirements are listed in the reference guide that came with the printer.
2.Make space available on the hard drive by deleting unwanted files.
Print cartridge problems
If the printer slows down or cannot print, there could be a problem with the print cartridge.
For more information, check the following topics:
•
Incorrect or missing print cartridge
•
Print cartridge is faulty or not installed properly
•
Print cartridge is in the wrong slot message
•
Low on ink
•
Printing in ink-backup mode message
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70 Troubleshooting
 
						

							Incorrect or missing print cartridge
Cause:If the correct print cartridges have not been installed or if the print cartridges
are missing, the printer cannot print.
Solution:
To verify and install the correct print cartridges
1.Open the printer cover.
2.Read the selection number on the print cartridge label.
1Selection number
3.Check the list of print cartridges that can be used in the printer.
a. Open the printer 
Toolbox.
b. Click the Estimated Ink Levels tab.
c. Click the Print Cartridge Information button and view the list of print
cartridge selection numbers.
The reference guide that came with the printer also shows the print cartridge
selection numbers.
4.If the print cartridge selection number is correct, try cleaning the print cartridge.
For more information, see 
Manually clean print cartridges.
5.If the print cartridge has the wrong selection number, install a new print cartridge.
For more information, see 
Installation instructions.
6.Close the printer cover.
If the Power light is not flashing, then the problem is fixed.
If the Power light is flashing, visit HP Technical Support at 
www.hp.com/support.
Print cartridge is faulty or not installed properly
Cause:The printer cannot print if the print cartridges are faulty, or if they are not
installed properly.
Print cartridge problems 71
 
						

							Solution:
To resolve the problem
1.Raise the printer cover.
2.Do one of the following:
• If an error message is displayed on screen, remove the print cartridge that is
named in the error message. Go to step 3.
• If an error message is not displayed, remove and reinstall each print cartridge
and close the printer cover.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
3.Reinstall the print cartridge and close the printer cover. For more information, see
Installation instructions.
If the Power light is not flashing, the problem is solved.
If the Power light is flashing, go to step 4.
4.
Manually clean the print cartridge.
5.Reinsert the print cartridge in the printer and close the printer cover.
If the Power light is still flashing, the print cartridge is faulty and must be replaced.
NOTE:You can print with one print cartridge in ink-backup mode if you do
not have a replacement print cartridge available. For more information, see
Ink-backup mode.
6.If the Power light continues to flash after replacing the print cartridge, visit HP
Technical Support at 
www.hp.com/support.
Print cartridge is in the wrong slot message
Cause:If you receive this error message, the print cartridge is installed in the wrong
side of the print cartridge cradle.
Solution:Always install the tri-color print cartridge in the left print cartridge cradle
compartment.
Install the black or photo print cartridge in the right print cartridge cradle compartment.
Low on ink
Cause:At least one of the print cartridges is estimated to be low on ink and may
need to be replaced soon.
Solution:Have a replacement cartridge on hand to avoid printing interruptions. You
do not have to replace the cartridge until print quality deteriorates. If you have installed
a refilled or remanufactured print cartridge, or a cartridge that has been used in
another printer, the ink level indicator will be inaccurate or unavailable.
For information on how to replace print cartridges, see 
Replace print cartridges.
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72 Troubleshooting
 
						

							Printing in ink-backup mode message
Cause:When the printer detects that only one print cartridge is installed, ink-backup
mode is initiated. This printing mode lets you print with a single print cartridge, but it
slows the printer and affects the quality of printouts.
Solution:If you receive the ink-backup mode message and two print cartridges are
installed in the printer, verify that the protective piece of plastic tape has been
removed from each print cartridge. When plastic tape covers the print cartridge
contacts, the printer cannot detect that the print cartridge is installed.
To remove plastic tape from a print cartridge
▲Hold the print cartridge so that the copper strips are on the bottom and facing
toward the printer, and then carefully remove the plastic tape.
1Remove plastic tape
CAUTION:Do not touch the print cartridge ink nozzles or copper contacts.
Touching these parts will result in clogs, ink failure, and bad electrical
connections. Do not remove the copper strips. They are required electrical
contacts.
Paper problems
To clear a paper jam or resolve other paper problems, check the following topics:
•
Paper jam
•
Printer does not feed paper
•
Out of paper message
•
Printer prints on multiple sheets at once
Paper jam
To clear a paper jam
1.Remove the paper from the paper tray.
2.If you are printing labels, verify that a label did not become detached from the label
sheet while passing through the printer.
Paper problems 73
 
						

							3.Turn off the printer.
4.Disconnect the printer power cord from the electrical outlet.
5.Remove the rear access door. Press the handle to the right, and then pull out the
door.
6.Remove the paper jam from the back of the printer, and then replace the rear access
door securely.
7.If the paper jam cannot be removed from the back of the printer, raise the printer
cover, remove the paper jam from the front of the printer, and then lower the cover.
CAUTION:Remove the paper jam carefully as it is possible to damage the
printer when removing paper from the front.
8.Reload paper in the paper tray.
9.Reconnect the printer power cord to the electrical outlet.
10.Turn on the printer.
11.Reprint the document.
NOTE:If paper jams occur frequently, try using a heavier paper. See Printer
specifications for paper weight specifications.
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							Printer does not feed paper
Solution:Try one or more of the following solutions:
• Reduce the number of sheets in the paper tray.
• Remove the paper from the paper tray, and then reload it.
• Use a different type of paper.
Out of paper message
Follow the appropriate steps for the condition that exists.
•
If the paper tray is loaded
•
If the paper tray is empty
If the paper tray is loaded
1.Verify the following:
• A sufficient amount of paper is loaded in the paper tray (at least ten sheets).
• The paper tray is not overly full.
• The paper stack is touching the back of the paper tray.
2.Slide the paper guide so that it fits firmly against the edge of the paper.
3.Click Continue to resume printing.
If the paper tray is empty
1.Load paper in the paper tray.
2.Push the paper forward until it stops.
3.Slide the paper guide so that it fits firmly against the edge of the paper.
4.Click Continue to resume printing.
Printer prints on multiple sheets at once
If the printer prints on multiple sheets at once, check the following:
•
Paper weight
•
Paper might be loaded improperly
Paper weight
The printer might print on multiple sheets of paper at once if the paper is under the
recommended 
paper weight. Use paper that is within the recommended specifications.
Paper might be loaded improperly
The printer might print on multiple sheets of paper at once if the paper is loaded too far
toward the back of the printer or if the paper guide is not positioned firmly against the
paper. Reload the paper into the paper tray, pushing the paper until you feel resistance,
and then slide the paper guide firmly against the edge of the paper stack.
The printer also might print on multiple sheets if different paper types are loaded in the
printer. For example, photo paper might be mixed with plain paper. Empty the paper tray
and load only the paper type that is appropriate for the document that you are printing.
Paper problems 75
 
						

							Photos do not print correctly
If your photos do not print correctly, check the paper tray or printer properties.
•
Check the paper tray
•
Check the printer properties
Check the paper tray
1.Verify that the photo paper is placed in the paper tray with the side to be printed on
facing down.
2.Slide the paper forward until it stops.
3.Slide the paper guide firmly against the edge of the paper.
Do not press the guide so firmly against the paper that the paper bends or curls.
Check the printer properties
Open the Printer Properties dialog box and verify the following options:
TabSetting
Features
Size: An appropriate paper size
Paper Type: An appropriate photo paper
Print Quality: Best or Maximum dpi
Problems with borderless documents
If you are having problems with printing borderless documents and photos, observe the
guidelines and check the solutions in the following topics:
•
Borderless printing guidelines
•
Image is printed at an angle
•
Fading occurs on the edges of a photo
•
Photo has an unwanted border
Borderless printing guidelines
When printing borderless photos or brochures, follow these guidelines:
• Verify that the paper size that is specified in the Paper Size drop-down list on the
Printing Shortcuts tab matches the size of the paper that is loaded in the paper tray.
• Select the appropriate paper type in the Paper Type drop-down list on the Printing
Shortcuts tab.
• If printing in grayscale, select High Quality under Print in Grayscale on the Color
tab.
• Do not print borderless documents in ink-backup mode. Always have two print
cartridges installed in the printer when printing borderless documents.
For more information, see 
Ink-backup mode.
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76 Troubleshooting
 
						

							Image is printed at an angle
Verify that no problem exists with the source image. For example, if you are printing a
scanned image, verify that the image was not crooked when it was scanned.
If the problem is not caused by the source image, follow these steps:
1.Remove all paper from the paper tray.
2.Load the photo paper correctly in the paper tray.
3.Verify that the paper guide fits firmly against the edge of the paper.
4.Follow loading instructions for the paper type.
Fading occurs on the edges of a photo
Verify that the photo paper is not curled. If the photo paper is curled, place the paper in
a plastic bag and gently bend it in the opposite direction of the curl until the paper lies
flat. If the problem persists, then use photo paper that is not curled.
For instructions about preventing photo paper from curling, see 
Store and handle photo
paper.
Photo has an unwanted border
•For small photo paper
•
For small photo paper with a tear-off tab
Problems with borderless documents 77
 
						

							For small photo paper
If the printout has an unwanted border, try the following solutions:
•
Align the print cartridges.
• Open the 
Printer Properties dialog box, click the Features tab, and verify that the
selected paper size matches both the paper size that the photo is formatted for and
the size of the paper that is loaded in the printer.
• Verify that no problem exists with the source image. For example, if you are printing
a scanned image, verify that the image was not crooked when it was scanned.
• Verify that the software application you are using supports borderless printing.
For small photo paper with a tear-off tab
If the border appears below the tear-off tab, then remove the tab.
If the border appears above the tear-off tab, then align the print cartridges.
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78 Troubleshooting