HP Deskjet 460c User Manual
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Obtaining electronic support 111 C Support and warranty The information in the troubleshooting sections suggest solutions to common problems. If your printer is not operating properly and those suggestions did not solve your problem, try using one of the following support services to obtain assistance. Obtaining electronic support You can obtain support from HP from the following electronic sources: Web Visit the printer website on hp.com for the latest software, product, operating system, and support information: http://www.hp.com/support/dj460 Toolbox (Windows) The Toolbox provides easy, step-by-step solutions to common printing problems. SeeTo ol b ox (Windows). Obtaining HP telephone support During the warranty period, you can obtain assistance from the HP Customer Care Center. Before you call To assist our Customer Care Center representatives to serve you better, prepare the following information before calling. 1.Print the printer configuration page. See Understanding device information pages for instructions on how to print this page. 2.If the printer does not print, get the following information ready. a.Product name. b.Serial number. (Check the back of the printer.) 3.Check the operating system that you are using, such as Windows XP. 4.Note how the printer is connected to your system: USB, Bluetooth, or 802.11. 5.Obtain the printer driver and version number of the printer software, such as HP Deskjet 460 Series Version: 2.325.0.0. (To find the printer driver version number, open the printer settings or properties dialog box and click the HP logo in the dialog box. See Changing print settings.) 6.If you have a problem printing from a particular application, note the application and version number.
Telephone support numbers In many location, HP provides toll free telephone support during the warranty period. However, some of the support numbers listed below might not be toll free. For the most current list of telephone support numbers, see http://www.hp.com/support . Country/RegionTelephone number Albania * Al g eria + 33 1 4993 9230 Anguilla 1-800-711-2884 Antigua and Barbuda 1-800-711-2884 Argentina 0-800- 555-5000 Capital Federal (Buenos Aires): 54-11-4708-1600 Aruba 800-8000 / 800-711-2884 Australia 1300 721 147 1902 910 910 (out-of-warranty) Austria www.hp.com/support Bahamas 1-800-711-2884 Bahrain 17212049 Barbados 1-800-711-2884 Belgium www.hp.com/support Belize 811 / 800 -711-2884 Bermuda 1-800-711-2884 Bolivia 0-800-100-293 Bosnia-Hercogovina * Brazil 0 -800 -709-775 1 Sao Paulo: 55-11-4004-7751 British Virgin Islands 1-800-711-2884 Bulgaria * Canada 1-800-474-6836 Mississauga Area: (905) 206-4663 Cayman Islands 1-800-711-2884 Chile 800-360-999 China 10 -68687980 8008103888 Colombia 01-8000-51-4746-8368 Bogota: 571-606-9191 Costa Rica 0800 -011-1046 Croatia * Cyprus 800 9 2654 Czech Republic 810 222 222 Appendix C - Support and warranty112
Denmark www.hp.com/support Dominica 1-800-711-2884 Dominican Republic 1-800-711-2884 Ecuador 1-999-119 / 800 -711-2884 (Andinatel) 1-800-225-528 / 800-711-2884 (Pacifitel) Egypt (02) 6910602 El Salvador 800-6160 Finland www.hp.com/support France www.hp.com/support French Guiana 0-800-990-011 / 800-711-2884 Germany HP bietet während der Gewährleistungsfrist vielerorts gebührenfreien telefonischen Support an. Die nachfolgend aufgelisteten Rufnummern sind jedoch unter Umständen nicht gebührenfrei. Zur weiteren Klärung oder um zusätzliche Information zu erhalten, können Sie Kontakt mit der Online- Kundenbetreuung von HP ( http://www.hp.com/cpso- support/guide/psd/cscemea.html) aufnehmen. www.hp.com/support Greece International: +30 210 6073603 In-country: 801 11 75400 Grenada 1-800-711-2884 Guadeloupe 0-800-990-011 / 800-711-2884 Guatemala 1-800-711-2884 Guyana 159 / 800-711-2884 Haiti 183 / 800-711-2884 Honduras 800-0-123 / 800-711-2884 Hong Kong S.A.R. 85 (2) 2802 4098 Hungary 06 40 200 629 India +91-80-2852-6900 or 1 600 425-7737 Support in Hindi and English Indonesia +62 (21) 350 3408 Ireland www.hp.com/support Israel 1-700 -503-048 Italy www.hp.com/support Jamaica 1-800-711-2884 Japan 0570-000511 (Navi Dial, Japan Domestic Only) 03-3335 -9800 Jordan 0 800 222 47 Kazak hst an * Korea, Republic of 1588 3003 Kuwait +971 4 366 2020 Country/RegionTelephone number Obtaining HP telephone support113
Lebanon +971 4 224 9189 Luxembourg www.hp.com/support Macedonia * Malaysia 1800 888588 Malta * Mexico Mexico Cit y: 55-5258-9922 Outside Mexico City: 01-800 - 472-68368 Moldova * M o ro cc o + 33 1 4993 9230 Netherlands www.hp.com/support Netherlands Antilles 001-800-872-2881 / 800-711-2884 New Zealand 0800 441 147 Nicaragua 1-800-0164 / 800-711-2884 Nigeria * Norway www.hp.com/support O m a n 2479 1 7 73 Panama 1-800-711-2884 Paraguay (009) 800 -541-0006 Peru 0-800-10111 Philippines (2) 867 3551 Poland (22) 5666 000 Portugal www.hp.com/support Pu e r to Ric o 1 -877 232 0589 Qatar +971 4 224 9189 Romania 0801 033 039 Russia Moscow: 095 777 3284 St. Petersburg: 812 332 4240 Saint-Martin 1-800-711-2884 St. Kitts and Nevis 1-800-711-2884 St. Vincent and the Grenadines 1-800-711-2884 San Marino www.hp.com/support Saudi Arabia 800 897 1415 S i n g a p o re 6272 53 0 0 Slovakia 0850 111 256 Slovenia * South Africa International: +27 11 258930 1 RSA: 086 0001030 Spain www.hp.com/support Suriname 156 / 800-711-2884 Sweden www.hp.com/support Switzerland www.hp.com/support Country/RegionTelephone number Appendix C - Support and warranty114
* For support information, call your HP service provider. Taiwan 02-8722 800 0 0800 010 055 Thailand (2) 353 9000 Trinidad and Tobago 1-800-711-2884 Tu ni s ia + 33 1 4993 9230 Turkey +90 (212) 291 38 65 Turks and Caicos Islands 01-800-711-2884 Ukraine (044) 230-51-06 United Kingdom www.hp.com/support United Arabic Emirates (UAE) 600 54 4747 United States 1-800-474-6836 Uruguay 0004-054-177 U.S. Virgin Islands 1-800-711-2884 Vatican City www.hp.com/support Venezuela 0-800-474-68368 Caracas: 58-212-278-8666 Vietnam +84 (8) 823 4530 West Africa (English-speaking countries/regions) * West Africa (French-speaking countries/regions) +33 1 4993 9230 Yemen +971 4 224 9189 Country/RegionTelephone number Obtaining HP telephone support115
Appendix C - Support and warranty 116 Hewlett-Packard limited warranty statement * For more detailed warranty information, see http://www.hp.com/support/inkjet_warranty. Extent of limited warranty 1.Hewlett-Packard warrants to the end-user customer that the HP products specified above will be free from defects in materials and workmanship for the duration specified above, which duration begins on the date of purchase by the customer. 2.For software products, HP’s limited warranty applies only to a failure to execute programming instructions. HP does not warrant that the operation of any product will be uninterrupted or error free. 3.HP’s limited warranty covers only those defects that arise as a result of normal use of the product, and does not cover any other problems, including those that arise as a result of: a.Improper maintenance or modification; b.Software, media, parts, or supplies not provided or supported by HP; or c.Operation outside the product’s specifications. d.Unauthorized modification or misuse. 4.For HP printer products, the use of a non-HP print cartridge or a refilled print cartridge does not affect either the warranty to the customer or any HP support contract with the customer. However, if printer failure or damage is attributable to the use of a non-HP or refilled print cartridge, HP will charge its standard time and materials charges to service the printer for the particular failure or damage. 5.If HP receives, during the applicable warranty period, notice of a defect in any product which is covered by HP’s warranty, HP shall either repair or replace the product, at HP’s option. 6.If HP is unable to repair or replace, as applicable, a defective product which is covered by HP’s warranty, HP shall, within a reasonable time after being notified of the defect, refund the purchase price for the product. 7.HP shall have no obligation to repair, replace, or refund until the customer returns the defective product to HP. 8.Any replacement product may be either new or like new, provided that it has functionality at least equal to that of the product being replaced. 9.HP products may contain remanufactured parts, components, or materials equivalent to new in performance. 10.HP’s Limited Warranty Statement is valid in any country/region where the covered HP product is distributed by HP. Contracts for additional warranty services, such as on-site service, are available from any authorized HP service facility in countries/regions where the product is distributed by HP or by an authorized importer. HP product Duration of Limited Warranty Software 90 days Accessories 90 days Print cartridges* Until the HP print cartridge has been depleted of HP ink, or until the “end of warranty” date printed on the cartridge, whichever occurs first. Printer peripheral hardware (see below for details) 1 year
Hewlett-Packard limited warranty statement 117 Limitations of warranty TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER HP NOR ITS THIRD PARTY SUPPLIERS MAKES ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, SATISFACTORY QUALITY, AND FITNESS FOR A PARTICULAR PURPOSE. Limitations of liability 1.To the extent allowed by local law, the remedies provided in this Warranty Statement are the customer’s sole and exclusive remedies. 2.TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Local law 1.This Warranty Statement gives the customer specific legal rights. The customer may also have other rights which vary from state to state in the United States, from province to province in Canada, and from country/region to country/region elsewhere in the world. 2.To the extent that this Warranty Statement is inconsistent with local law, this Warranty Statement shall be deemed modified to be consistent with such local law. Under such local law, certain disclaimers and limitations of this Warranty Statement may not apply to the customer. For example, some states in the United States, as well as some governments outside the United States (including provinces in Canada), may: a.Preclude the disclaimers and limitations in this Warranty Statement from limiting the statutory rights of a customer (e.g. the United Kingdom); b.Otherwise restrict the ability of a manufacturer to enforce such disclaimers or limitations; or c.Grant the customer additional warranty rights, specify the duration of implied warranties which the manufacturer cannot disclaim, or allow limitations on the duration of implied warranties. 3.FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND NEW ZEALAND, THE TERMS IN THIS WARRANTY STATEMENT, EXCEPT TO THE EXTENT LAWFULLY PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY, AND ARE IN ADDITION TO, THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THE HP PRODUCTS TO SUCH CUSTOMERS.
119 D Regulatory information FCC statement The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified that the following notices be brought to the attention of users of this product. This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Shielded cables Use of a shielded data cable is required to comply with the Class B limits of Part 15 of the FCC Rules. Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this equipment not expressly approved by the Hewlett-Packard Company, may cause harmful interference and void the FCC authorization to operate this equipment. This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. EMI statement (Korea)
Appendix D - Regulatory information 120 VCCI statement (Japan) Regulatory model number For regulatory identification purposes, your product is assigned a Regulatory Model Number. The Regulatory Model Number for your product is SNPRC-0502. The regulatory number should not be confused with the product name (HP Deskjet 460C, HP Deskjet 460CB, HP Deskjet 460wf, HP Deskjet 460wbt) or product number (C8150A, C8151A, C8152A, C8153A). Power cord statement The power cord cannot be repaired. If it is defective, it should be discarded or returned to the supplier. LED classification