HP Deskjet 460c User Manual

							Troubleshooting installation issues 91
Troubleshooting installation issues
If you had trouble installing the printer, check the following items.
Problems printing an alignment page
Whenever you install a new print cartridge, you should align the print cartridges for the best possible print 
quality. You can discard the alignment page after it is printed. If the printer does not print the page, see 
General troubleshooting tips.
Problems installing software
Check the computer requirements
Make sure the computer meets the system requirements. See Printer specifications.
Check the installation preliminaries
Before installing software on a Windows computer, make sure all other programs are closed.
If the computer does not recognize the path to the CD drive that you type, verify that you are specifying 
the correct drive letter.
If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can 
download the printer driver from http://www.hp.com/support/dj460
.
In the Windows device manager, make sure that the USB drivers have not been disabled.
Reinstall the printer software
If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in 
the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your 
computer, and then reinstall the printer driver. SeeUninstalling the printer software.
 
						

							 Chapter 5 - Maintaining and troubleshooting 92
Problems setting up 802.11 or Bluetooth wireless 
communication
If you have problems printing using an 802.11 or Bluetooth wireless connection, try the following 
suggestions. For more information on configuring wireless settings, see 802.11 wireless connection and 
Bluetooth wireless connection.
NOTE:To enable 802.11 wireless communication, you must complete the wireless installation by running 
the installer program on the Starter CD. You can set the wireless communication settings from the Toolbox 
(Windows) if you are connected using a USB cable, but until you run the installer and set up the printer for 
wireless communication, you cannot print using an 802.11 wireless connection.
Follow these general steps and use the information in the following sections to troubleshoot wireless 
connection problems:
Windows
1.Check the wireless printer card. See Check the wireless printer card.
2.Check the wireless settings. See Check the wireless settings.
3.Manually assign the IP address for the printer in the Po r ts tab of the printer properties.
4.PING the printer. See Check the network communication.
Mac OS
1.Check the wireless printer card. See Check the wireless printer card.
2.Delete and re-add the printer in the Print Center (Mac OS).
3.PING the printer. See Check the network communication.
Check the wireless printer card
Make sure the wireless printer card is inserted properly. See Installing the 802.11 or Bluetooth wireless 
printer card.
Make sure you inserted the wireless printer card before or after, and not during, printer initialization.
If the light on the wireless printer card is not on, do the following:
a.Remove the wireless printer card.
b.Turn off the printer, wait a few seconds, and then turn it back on again.
c.Reinsert the card when the printer is in the Ready state. If there is no response, repeat this 
procedure a few times. If there is still no response, contact HP. See Support and warranty.
To see if wireless printer card is working, try printing using another wireless device. If you still cannot 
print, the wireless printer card might be faulty. Replace the card if necessary.
 
						

							Troubleshooting installation issues 93
Check the wireless settings
Make sure the wireless profile switch on the back of the printer is switched to the correct wireless profile 
you are using. Make sure you are using a profile that was configured during installation. See 802.11 
wireless connection.
If you cannot communicate with the printer after completing the software installation and removing the 
USB cable, then one or more of the following wireless settings might be incorrect:
 Network name (SSID)
 Communication mode (infrastructure or ad hoc)
 Channel (ad hoc networks only)
 Security settings (such as Authentication Type and Encryption)
For more information on configuring wireless settings, see 802.11 wireless connection and Bluetooth 
wireless connection.
To configure Bluetooth settings or monitor printer status (such as ink levels) using the Toolbox 
(Windows), you must connect the printer to your computer with a USB cable.
Check the network communication
PING is a basic program that sends a series of packets over a network or the Internet to a specific device 
in order to generate a response from that device. The other device responds with an acknowledgment that 
it received the packets. PING verifies whether a specific device on a network or the Internet exists and is 
connected.
To PING the printer:
1.Print a wireless configuration page. See To print a wireless configuration page.
2.Using the IP address on the configuration page, PING the printer to verify network communication. In 
this example, the IP address is 169.254.110.107.
a.Open the MS-DOS command prompt window (Windows) or Terminal (Mac OS).
b.At the command prompt, type the IP address of the printer, and then press Enter.
 For example: ping 169.254.110.107
If the command is successful, the PING utility will return results similar to the following. The exact 
information returned will vary depending on your operating system. Regardless of the operating system, 
the results will show the IP address of the device, the round-trip time in milliseconds for each packet, the 
number of packets sent and received, and the number and percentage of how many packets got lost.
Pinging 169.254.110.107 with 32 bytes of data:
Reply from 169.254.110.107: bytes=32 time
						

							 Chapter 5 - Maintaining and troubleshooting 94
Check the wireless signal
Wireless communication can be interrupted or unavailable if there is signal interference, distance or 
signal strength problems, or if the printer is not ready for some reason.
Make sure the printer is within range of the 802.11 or Bluetooth sending device. 802.11 printing 
allows wireless printing up to 100 meters (300 feet). Bluetooth printing allows wireless printing up to 
10 meters (30 feet).
If a document doesnt print, there could be signal interruption. If a message appears on the computer 
explaining that there is a signal problem, cancel the print job and then resend it from the computer.
 
						

							95
A Printer lights reference
The printer lights indicate printer status and are useful for diagnosing printing problems. This chapter 
provides a list of printer status light combinations, what they indicate, and how to solve the problem.
Printer buttons and lights
1.(Cancel button) – Cancels the current print job. The 
time it takes to cancel depends on the size of the print 
job. Press this button only once to cancel a queued 
print job.
2.(Resume button) – Resumes a print job that is 
waiting or after temporary interruption (for example, 
when adding print media to the printer).
3.Resume light – Lights up in amber when a print job is 
waiting, and blinks or turns on to relay status or a 
need for intervention.
4.Battery charging light – Lights up in green when the 
battery is charging.5.Left print cartridge light – Blinks when the left print 
cartridge is absent or improperly functioning. Turns on 
solid when the ink is low or empty.
6.Right print cartridge light – Blinks when the right print 
cartridge is absent or improperly functioning. Turns on 
solid when the ink is low or empty.
7.(Power button) – Turns the printer off or on.
8.Power light – Lights up in green when the printer is 
turned on using the AC adapter or a 41-100% 
charged battery. When powered by battery, lights up 
in amber when battery is 10-40% charged, and red 
when battery is below 10% charged. Blinks during 
printing.
 
						

							 Appendix A - Printer lights reference 96
Printer light patterns
Light description and light pattern Explanation and recommended action
Power light is green. If using AC power: Printer is turned on and idle.
If using battery power: Battery is 41-100% charged and 
printer is turned on and idle.
 No action required.
Power light is amber. Battery is 10-40% charged and printer is turned on and 
idle.
 Plug in the power adapter to begin recharging the 
battery. See Charging and using the battery.
Power light is red. Battery is less than 10% charged and printer is turned 
on and idle.
 Plug in the power adapter to begin recharging the 
battery. See Charging and using the battery.
Battery charge light is green. Battery is charging.
 No action required.
Battery charge light is red. Battery is faulty.
 Replace the battery. See HP supplies and 
accessories.
Power light blinks. Printer is printing.
 No action required.
Power, resume, left and right print cartridge lights cycle. Printer is powering on.
 No action required.
Power light is green and Resume light blinks. Printer is paused either to wait for media to dry, out of 
paper, or processing Digital Print Order Format (DPOF) 
printing.
 If out of paper, load paper. Press  (Resume 
button) to continue the print job.
Left print cartridge light blinks. The tri-color print cartridge needs attention.
 Reinstall the print cartridge and try to print. If the 
error persists, replace the cartridge. See Replacing 
the print cartridges.
 
						

							Printer light patterns 97 Right print cartridge light blinks. The right print cartridge needs attention.
 Reinstall the print cartridge and try to print. If the 
error persists, replace the cartridge. See Replacing 
the print cartridges.
Right and left print cartridge lights blink. Tri-color and right print cartridges need attention.
 Reinstall the print cartridges and try to print. If the 
error persists, replace the cartridges. See Replacing 
the print cartridges.
Left print cartridge light on. Tri-color print cartridge is low on ink.
 Replace the print cartridge. See Replacing the print 
cartridges.
Right print cartridge light on. Right print cartridge is low on ink.
 Replace the print cartridge. See Replacing the print 
cartridges.
Right and left print cartridge lights on. Tri-color and right print cartridges are low on ink.
 Replace the print cartridges. See Replacing the print 
cartridges.
Power light off, resume light blinks. Media jam or paper motor stall.
 Clear the jammed paper. See Troubleshooting 
installation issues. After clearing the jam, press   
(Resume button) to continue the print job.
If no paper jam exists, press   (Resume button). If 
this does not work, try turning the printer off and 
then on again, and resend the print job.
Power light blinks, resume light blinks. Media jam or carriage stall.
 Clear the jammed paper. See Troubleshooting 
installation issues. After clearing the jam, press   
(Resume button) to continue the print job.
If no paper jam exists, press   (Resume button). If 
this does not work, try turning the printer off and 
then on again, and resend the print job.
Power light blinks, resume light blinks, left and right print cartridge 
lights on.Media jam or service station stall.
 Clear the jammed paper. See Troubleshooting 
installation issues. After clearing the jam, press   
(Resume button) to continue the print job.
If no paper jam exists, press   (Resume button). If 
this does not work, try turning the printer off and 
then on again, and resend the print job. Light description and light pattern Explanation and recommended action
 
						

							 Appendix A - Printer lights reference 98 Resume light blinks, left and right print cartridge lights on. Media jam or pick motor stall.
 Clear the jammed paper. See Troubleshooting 
installation issues. After clearing the jam, press   
(Resume button) to continue the print job.
If no paper jam exists, press   (Resume button). If 
this does not work, try turning the printer off and 
then on again, and resend the print job.
Resume light blinks, left and right print cartridge lights cycle. Media jam or switch motor stall.
 Clear the jammed paper. See Troubleshooting 
installation issues. After clearing the jam, press   
(Resume button) to continue the print job.
If no paper jam exists, press   (Resume button). If 
this does not work, try turning the printer off and 
then on again, and resend the print job.
Power light on, resume light blinks, right print cartridge light turns 
on twice as long as off.Ink service module almost full.
 If you have a replacement for the ink service 
module, replace it immediately by following the 
instructions that came with it.
 Otherwise, visit:
http://www.hp.com/support/dj460 or contact 
Customer Support to get a replacement. See 
Support and warranty.
In the meantime, you can press   (Resume button) 
to continue printing, but this light error state will 
remain until the ink service module is replaced. 
When the ink service module is full, the printer will 
stop printing.
Power light on, resume light on, right print cartridge light turns on 
twice as long as off.Ink service module full.
 If you have a replacement for the ink service 
module, replace it immediately by following the 
instructions that come with it.
 Otherwise, visit: 
http://www.hp.com/support/dj460 or call 
Customer Support to get a replacement.
In the meantime, you can remove the black print 
cartridge and print using only the tri-color print 
cartridge. The color results and print speed may be 
affected. See Printing with a single print cartridge.
Power light, resume light, left and right print cartridge lights blink. Printer error.
 Press   (Resume button) to print the error code.
Press   (Power button) to reset the printer. Light description and light pattern Explanation and recommended action
 
						

							99
B HP supplies and accessories
This chapter provides information on HP supplies and accessories, as well as ordering information.
Ordering printing supplies online
You can order HP supplies and accessories from the HP website. 
Visit hpshopping.com (http://www.hpshopping.com
) for more information.
Accessories
HP Bluetooth wireless printer card C8249A
HP 802.11 wireless printer card C8264A
Lithium-ion rechargeable battery C8263A
Travel holder for black/photo print cartridge C8233A
Carrying case for printer and notebook C8232A or 
C8242A
24 V auto adapter (for cars and trucks; Europe only) F2297A
12 V auto/airline adapter (not for trucks) F1455A
USB cable (2 m) C6518A
 
						

							 Appendix B - HP supplies and accessories 100
Supplies
NOTE:The availability of printer supplies varies by country/region.
Print cartridges
HP media
Plain papers
HP black print cartridge (11 ml)
HP tri-color print cartridge (14 ml)
HP tri-color print cartridge (7 ml)
HP photo print cartridge
HP gray photo print cartridge
Media Size Quantity Availability Part number
HP Bright White PaperA4
210 by 297 mm
(8.27 by 11.69 inches)500 sheets Europe C1825A
HP Bright White PaperA4
210 by 297 mm
(8.27 by 11.69 inches)250 sheets Europe C5977B
HP Bright White PaperA
215.9 by 279.4 mm
(8.5 by 11 inches)500 sheets Europe HPB1124
HP Bright White PaperA
215.9 by 279.4 mm
(8.5 by 11 inches)250 sheets Europe HPB250