HP DeskJet 3000 User Manual

							6 Connectivity
Add the HP Printer to a network
•WiFi Protected Setup (WPS) 
•Alternative Wireless Connection Method 
•USB Connection
WiFi Protected Setup (WPS)
To connect the HP Printer to a wireless net work using WiFi Protected Setup (WPS), you 
will need the following: 
❑ A wireless 802.11 network that includes a WPS-enabled wireless router or access 
point. 
❑ A desktop computer or laptop with either wireless networking support, or a network 
interface card (NIC). The computer must be connected to the wireless network that 
you intend to install the HP Printer on. 
To connect the HP Printer usin g WiFi Protected Setup (WPS) 
1. Do one of the following: 
Use Push Button (PBC) method 
▲ Set up wireless connection. 
❑ Press the wireless button on the control panel to show the wireless menu 
options on the printer display. 
❑ Select  Wireless Settings on the printer display. 
❑ Select  WPS. 
❑ Select  Push Button and follow the on-screen instructions on the printer 
display.
NOTE: The product begins a timer for approximately two minutes in which the 
corresponding button on the networking device needs to be pressed.
Use PIN method 
▲ Set up wireless connection. 
❑ Press the wireless button on the control panel to show the wireless menu 
options on the printer display. 
❑ Select  Wireless Settings on the printer display. 
❑ Select  WPS. 
❑ Select  PIN. The printer display will display a PIN.
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							❑ Enter the PIN on WPS-enabled router or other networking device. 
❑ Follow the on-screen instructions on the printer display.
NOTE: The product begins a timer for approximately two minutes in which the 
PIN needs to be entered on the networking device.
2. View the animation for this topic.
Alternative Wireless Connection Method
To connect the HP Printer to an integrated wireless WLAN 802.11 network, you will need 
the following: 
❑ A wireless 802.11 network that includes a wireless router or access point. 
If you connect the HP Printer on a wireless network that has Internet access, HP 
recommends that you use a wireless router (access point or base station) that uses 
Dynamic Host Configuration Protocol (DHCP). 
❑ A desktop computer or laptop with either wireless networking support, or a network 
interface card (NIC). The computer must ha ve an available USB port to temporarily 
connect to the product. The computer must be connected to the wireless network that
you intend to install the HP Printer on. 
❑ The network name assigned to your home network. Also called the SSID. 
❑ WEP key or WPA Passphrase (if needed). 
To connect the product 
1. Insert the product Software CD in the computer CD-ROM drive. 
2. Follow the instructions on the screen. 
When you are prompted, connect the product to the computer using the USB setup 
cable included in the box. Follow the onscreen prompts to enter your wireless network
settings. The product will attempt to connect to the network. If the connection fails,
follow the prompts to correct the problem, and then try again. 
3. When the setup is finished, you will be prompted to disconnect the USB cable and 
test the wireless network connection. Once  the product connects successfully to the 
network, install the software on each computer that will use the product over the
network. 
See Tips for setting up and using a networked printer  for more information.
USB Connection
The HP Printer supports a rear USB 2.0 High Speed port for connection to a computer. 
To connect the product with the USB cable 
▲ Refer to the setup instructions that came with your product for information on 
connecting to a computer with a USB cable.
NOTE: Do not connect the USB cable to the product until you are prompted to 
do so.
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							To enable printer sharing on a Windows computer 
▲ Refer to the user guide that came with your computer or see the Windows onscreen 
Help.
Tips for setting up and using a networked printer
Use the following tips to set up and use a networked printer: 
• When setting up the wireless networked printer, make sure your wireless router or 
access point is powered on. The printer searches for wireless routers and lists the
network names on the computer during wireless setup. 
• If your computer is connected to a Virtual Private Network (VPN), you need to 
disconnect from the VPN before you can access any other device on your network., 
including the printer. 
• Learn how to find your network security settings. Click here to go online for more
information. 
• Learn about the Network Diagnostic Utility and other troubleshooting tips. Click here
to go online for more information. 
• Learn how to change from a USB to wireless connection. Click here to go online for
more information. 
• Learn how to work with your firewall and anti-virus programs during printer setup.
Click here to go online for more information.
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							Chapter 6 
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							7 Solve a problem
This section contains the following topics: 
•Improve print quality 
•Clear a paper jam 
•Unable to print 
•Networking 
•HP support
 Click here to go online for more information .
Improve print quality
1.Make sure you are using genuine HP cartridges. 
2. Check the print properties to make sure you have selected the appropriate paper type 
and print quality from the  Media drop-down list. In the Printer Software, click Printer 
Actions  and then click Set Preferences to access the print properties. 
3. Check the estimated ink levels to determine if the cartridges are low on ink. For more 
information, see Check the estimated ink levels . If the print cartridges are low on ink 
consider replacing them. 
4. Align the printer cartridges 
To align the cartridges from the Printer Software
NOTE: Aligning the cartridges ensures high-quality output. The HP Printer 
prompts you to align the cartridges when you print a document after installing a 
new cartridge.
a . Load letter or A4 unused plain white paper into the input tray. 
b .In the Printer Software, click Printer Actions and then click Maintenance 
Tasks  to access the Printer Toolbox. 
c . The Printer Toolbox appears. 
d . Click Align Ink Cartridges tab. The product prints an alignment sheet. 
5. Print a diagnostics page if the cartridges are not low on ink. 
To print a diagnostics page 
a . Load letter or A4 unused plain white paper into the input tray. 
b .In the Printer Software, click Printer Actions and then click Maintenence 
Tasks  to access the Printer Toolbox. 
c . Click Print Diagnostic Information to print a diagnostics page. Review the blue, 
magenta, yellow, and black boxes on the diagnostics page. If you are seeing
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							streaks in the color and black boxes, or no ink in portions of the boxes, then 
automatically clean the cartridges
6. Clean the cartridges automatically, if the diagnostic page shows steaks or missing 
portions of the color and black boxes. 
To clean the cartridges automatically 
a . Load letter or A4 unused plain white paper into the input tray. 
b . In the Printer Software, click Printer Actions and then click Maintenence 
Tasks  to access the Printer Toolbox. 
c . Click Clean Ink Cartridges. Follow the onscreen instructions. 
If the above solutions do not resolve the problem, click here for more online
troubleshooting .
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							Clear a paper jam
Clear a paper jam. 
To clear a paper jam 
1. Press the cancel button to try to clear the jam automatically. If this does not work, the 
paper jam will need to be cleared manually. 
2. Locate the paper jam 
Input tray 
If the paper jam is located near the back input tray, pull the paper gently out of the 
input tray.
Output tray 
• If the paper jam is located near the front output tray, pull the paper gently out of 
the output tray.
• You may need to open the carriage door and slide the print carriage to the right
to access the paper jam.
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							Inside of printer 
• If the paper jam is located inside the printer, open the cleanout door located on 
the bottom of the printer. Press tabs on both sides of the cleanout door.
• Remove jammed paper.
• Close the cleanout door. Gently push the door towards the printer until both
latches snap into place.
3. Press the OK button on the control panel to continue the current job. 
If the above solutions do not resolve the problem, click here for more online
troubleshooting . 
Prevent paper jams 
• Do not overfill the input tray. 
• Remove printed papers from the output tray frequently. 
• Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. 
• Do not combine different paper types and paper sizes in the input tray; the entire stack 
of paper in the input tray must be the same size and type. 
• Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure 
the paper-width guide does not bend the paper in the input tray. 
• Do not force paper too far forward in the input tray. 
If the above solutions do not resolve the problem, click here for more online
troubleshooting .
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							Unable to print
Make sure that the printer is turned on and that there is paper in the tray. If you are still 
unable to print, try the following in order: 
1. Check for error messages and resolve. 
2. Disconnect and reconnect the USB cable. 
3. Verify that the product is not paused or offline. 
To verify that the product is not paused or offline
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
• Windows 7: From the Windows Start menu, click Devices and Printers. 
• Windows Vista: From the Windows Start menu, click Control Panel, and 
then click  Printers. 
• Windows XP: From the Windows Start menu, click Control Panel, and then 
click  Printers and Faxes. 
b . Double-click the icon for your product to open the print queue. 
c . On the Printer menu, make sure there are no check marks next to Pause 
Printing  or Use Printer Offline. 
d . If you made any changes, try to print again. 
4. Verify that the product is set as the default printer. 
To verify that the product is  set as the default printer
NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
• Windows 7: From the Windows Start menu, click Devices and Printers. 
• Windows Vista: From the Windows Start menu, click Control Panel, and 
then click  Printers. 
• Windows XP: From the Windows Start menu, click Control Panel, and then 
click  Printers and Faxes. 
b . Make sure the correct product is set as the default printer. 
The default printer has a check mark in a black or green circle next to it. 
c . If the wrong product is set as the default printer, right-click the correct product and 
select  Set as Default Printer. 
d . Try using your product again.
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							5.Restart the print spooler. 
To restart the print spooler
NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this 
issue.
 Click here to go online for more information . Otherwise, follow the steps 
below.
a . Depending upon your operating system, do one of the following: 
Windows 7 
• From the Windows  Start menu, click Control Panel, System and Security, 
and then  Administrative Tools. 
• Double-click  Services. 
• Right-click the  Print Spooler, and then click Properties. 
•On the  General tab, next to Startup type, make sure that Automatic is 
selected. 
• If the service is not already running, under  Service status, click Start, and 
then click  OK. 
Windows Vista 
• From the Windows  Start menu, click Control Panel, System and 
Maintenance , Administrative Tools. 
• Double-click  Services. 
• Right-click the  Print Spooler service, and then click Properties. 
•On the  General tab, next to Startup type, make sure that Automatic is 
selected. 
• If the service is not already running, under  Service status, click Start, and 
then click  OK. 
Windows XP 
• From the Windows  Start menu, right click My Computer. 
• Click  Manage, and then click Services and Applications. 
• Double-click  Services, and then select Print Spooler. 
• Right-click  Print Spooler, and click Restart to restart the service. 
b . Make sure the correct product is set as the default printer. 
The default printer has a check mark in a black or green circle next to it. 
c . If the wrong product is set as the default printer, right-click the correct product and 
select Set as Default Printer . 
d . Try using your product again.
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