HP DeskJet 1000 User Manual
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Clear a paper jam Clear a paper jam. To clear a paper jam ▲ Locate the paper jam Input tray If the paper jam is located near the back input tray, pull the paper gently out of the input tray. Output tray • If the paper jam is located near the front output tray, pull the paper gently out of the output tray. • You may need to open the carriage door and slide the print carriage to the right to access the paper jam. Clear a paper jam 29 Solve a problem
Inside of printer • If the paper jam is located inside the printer, open the cleanout door located on the bottom of the printer. Press tabs on both sides of the cleanout door. • Remove jammed paper. • Close the cleanout door. Gently push the door towards the printer until both latches snap into place. Press the Power button to resume printing If the above solutions do not resolve the problem, click here for more online troubleshooting . Prevent paper jams • Do not overfill the input tray. • Remove printed papers from the output tray frequently. • Ensure that paper loaded in the input tray lays flat and the edges are not bent or torn. • Do not combine different paper types and paper sizes in the input tray; the entire stack of paper in the input tray must be the same size and type. • Adjust the paper-width guide in the input tray to fit snugly against all paper. Make sure the paper-width guide does not bend the paper in the input tray. • Do not force paper too far forward in the input tray. If the above solutions do not resolve the problem, click here for more online troubleshooting . Chapter 6 30 Solve a problem Solve a problem
Unable to print Make sure that the printer is turned on and that there is paper in the tray. If you are still unable to print, try the following in order: 1. Check for error messages and resolve. 2. Disconnect and reconnect the USB cable. 3. Verify that the product is not paused or offline. To verify that the product is not paused or offline NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information . Otherwise, follow the steps below. a . Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. Right-click the icon for your product and select See whats printing to open the print queue. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Double-click the icon for your product to open the print queue. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Double-click the icon for your product to open the print queue. b . On the Printer menu, make sure there are no check marks next to Pause Printing or Use Printer Offline. c . If you made any changes, try to print again. 4. Verify that the product is set as the default printer. To verify that the product is set as the default printer NOTE:HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information . Otherwise, follow the steps below. a . Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. b . Make sure the correct product is set as the default printer. The default printer has a check mark in a black or green circle next to it. Unable to print 31 Solve a problem
c. If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer. d . Try using your product again. 5. Restart the print spooler. To restart the print spooler NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information . Otherwise, follow the steps below. a . Depending upon your operating system, do one of the following: Windows 7 • From the Windows Start menu, click Control Panel, System and Security, and then Administrative Tools. • Double-click Services. • Right-click the Print Spooler, and then click Properties. •On the General tab, next to Startup type, make sure that Automatic is selected. • If the service is not already running, under Service status, click Start, and then click OK. Windows Vista • From the Windows Start menu, click Control Panel, System and Maintenance , Administrative Tools. • Double-click Services. • Right-click the Print Spooler service, and then click Properties. •On the General tab, next to Startup type, make sure that Automatic is selected. • If the service is not already running, under Service status, click Start, and then click OK. Windows XP • From the Windows Start menu, right click My Computer. • Click Manage, and then click Services and Applications. • Double-click Services, and then select Print Spooler. • Right-click Print Spooler, and click Restart to restart the service. b . Make sure the correct product is set as the default printer. The default printer has a check mark in a black or green circle next to it. c . If the wrong product is set as the default printer, right-click the correct product and select Set as Default Printer . d . Try using your product again. 6. Restart the computer. Chapter 6 32 Solve a problem Solve a problem
7.Clear the print queue To clear the print queue NOTE: HP provides a Printer Diagnostic Utility that can automatically fix this issue. Click here to go online for more information . Otherwise, follow the steps below. a . Depending upon your operating system, do one of the following: • Windows 7: From the Windows Start menu, click Devices and Printers. Right-click the icon for your product and select See whats printing to open the print queue. • Windows Vista: From the Windows Start menu, click Control Panel, and then click Printers. Double-click the icon for your product to open the print queue. • Windows XP: From the Windows Start menu, click Control Panel, and then click Printers and Faxes. Double-click the icon for your product to open the print queue. b . On the Printer menu, click Cancel all documents or Purge Print Document, and then click Yes to confirm. c . If there are still documents in the queue, restart the computer and try printing again after the computer has restarted. d . Check the print queue again to make sure it is clear, and then try to print again. If the print queue is not clear, or if it is cl ear but jobs are still failing to print, proceed to the next solution. 8. Reset the printer To reset the printer a . Turn off the product. b . Unplug the power cord. c . Wait a minute, then plug the power cord back in. d . Turn on the product. If the above solutions do not resolve the problem, click here for more online troubleshooting . Clear the print carriage Remove any objects, such as paper, that are blocking the print carriage. NOTE:Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the product. Click here to go online for more information . Clear the print carriage 33 Solve a problem
Print cartridge may be defective To determine if a cartridge is defective do the following: 1. Remove black cartridge and then close cartridge door. 2. Try printing a document. 3. If you get the defective cartridge message again and the On button light blinks quickly, the tri-color cartridge should be replaced. If the On light does not blink, replace the black cartridge. 4. Close cartridge door. 5. Try printing a document. 6. If you are still seeing the defective cartridge error message, replace the black cartridge. Prepare the trays Open output tray ▲ Output tray must be open to begin printing. Close cartridge door ▲ Cartridge door must be closed to begin printing. Click here to go online for more information. Chapter 6 34 Solve a problem Solve a problem
HP support •Register the product •Support process •HP support by phone •Additional warranty options Register the product By taking just a few quick minutes to register, you can enjoy quicker service, more efficient support, and product support alerts. If you did not register your printer while installing the software, you can register now at http://www.register.hp.com . Support process If you have a problem, follow these steps: 1. Check the documentation that came with the product. 2. Visit the HP online support Web site at www.hp.com/support. HP online support is available to all HP customers. It is the fastest source for up-to-date product information and expert assistance and includes the following features: • Fast access to qualified on line support specialists • Software and driver updates for the product • Valuable product and troubleshooting information for common problems • Proactive product updates, support alerts , and HP newsgrams that are available when you register the product 3. Call HP support. Support options and availability vary by product, country/region, and language. HP support by phone Phone support options and availability vary by product, country/region, and language. This section contains the following topics: •Phone support period •Placing a call •Support phone numbers •After the phone support period Phone support period One year of phone support is available in North America, Asia Pacific, and Latin America (including Mexico). To determine the duration of phone support in Europe, the Middle East, and Africa, go to www.hp.com/support . Standard phone company charges apply. HP support 35 Solve a problem
Placing a call Call HP support while you are in front of the computer and the product. Be prepared to provide the following information: • Product name (HP Deskjet 1000 J110 series) • Model number (located inside the cartridge door) Model No. xxxxx HP Ink Cartridge Product No.xxxxxxxx • Serial number (located on the back or bottom of the product) • Messages that appear when the situation occurs • Answers to these questions: ◦ Has this situation happened before? ◦ Can you re-create it? ◦ Did you add any new hardware or software to your computer at about the time that this situation began? ◦ Did anything else occur prior to this situation (such as a thunderstorm, product was moved, etc.)? Support phone numbers For the most current HP list of telephone su pport numbers and call costs information, see www.hp.com/support. After the phone support period After the phone support period, help is available from HP at an additional cost. Help may also be available at the HP online support Web site: www.hp.com/support . Contact your HP dealer or call the support phone number for your country/region to learn more about support options. Additional warranty options Extended service plans are available for the HP Printer at additional costs. Go to www.hp.com/support , select your country/region and language, then explore the services and warranty area for information about the extended service plans. Chapter 6 36 Solve a problem Solve a problem
7 Technical information The technical specifications and international regulatory information for the HP Printer are provided in this section. For additional specifications, see the printed documentation that came with the HP Printer. This section contains the following topics: •Notice •Specifications •Environmental product stewardship program •Regulatory notices Notice Hewlett-Packard Company notices The information contained in this document is subject to change without notice. All rights reserved. Reproduction, adaptation, or translation of this material is prohibited without prior written permission of Hewlett-Packard, except as allowed under copyright laws. The only warranties for HP products and services are set forth in the express warranty statements accompanying such produc ts and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. © 2009 Hewlett-Packard Development Company, L.P.Microsoft, Windows, Windows XP, and Windows Vista are U.S. registered trademarks of Microsoft Corporation. Windows 7 is either a registered trademark or trademark of Microsoft Corporation in the United States and/or other countries. Intel and Pentium are trademarks or registered trademarks of Intel Corporation or its subsidiaries in the United States and other countries. Specifications Technical specifications for the HP Printer are provided in this section. For complete product specifications, see the Product Data Sheet at www.hp.com/support . System requirements Software and system requirements are located in the Readme file. For information about future operating system releas es and support, visit the HP online support Web site at www.hp.com/support . Environmental specifications • Recommended operating temperature range: 15 ºC to 32 ºC (59 ºF to 90 ºF) • Allowable operating temperature range: 5 ºC to 40 ºC (41 ºF to 104 ºF) • Humidity: 15% to 80% RH non-condensing; 28 ºC maximum dewpoint • Non-operating (Storage) temperature range: –40 ºC to 60 ºC (–40 ºF to 140 ºF) • In the presence of high electromagnetic fields, it is possible the output from the HP Printer may be slightly distorted • HP recommends using a USB cable less than or equal to 3 m (10 feet) in length to minimize injected noise due to potential high electromagnetic fields Input tray capacity Plain paper sheets (80 g/m2 [20lb]): Up to 50 Envelopes: Up to 5 Index cards: Up to 20 Photo paper sheets: Up to 20 Specifications 37 Technical information
Output tray capacity Plain paper sheets (80 g/m2 [20lb]): Up to 30 Envelopes: Up to 5 Index cards: Up to 10 Photo paper sheets: Up to 10 Paper size For a complete list of supported media sizes, see the printer software. Paper weights Plain Paper: 64 to 90 g/m² (16 to 24 lb) Envelopes: 75 to 90 g/m² (20 to 24 lb) Cards: Up to 200 g/m² (110-lb index maximum) Photo Paper: Up to 280 g/m² (75 lb) Print specifications • Print speeds vary according to the complexity of the document • Method: drop-on-demand thermal inkjet • Language: PCL3 GUI Print resolution Draft mode • Color Input/Black Render: 300x300dpi • Output (Black/Color): Automatic Normal mode • Color Input/Black Render: 600x300dpi • Output (Black/Color): Automatic Plain-Best mode • Color Input/Black Render: 600x600dpi • Output: 600x1200dpi (Black), Automatic (Color) Photo-Best mode • Color Input/Black Render: 600x600dpi • Output (Black/Color): Automatic Max DPI mode • Color Input/Black Render: 1200x1200dpi • Output: Automatic (Black), 4800x1200 optimized dpi (Color) Power specifications 0957-2286 • Input voltage: 100-240Vac (+/- 10%) • Input frequency: 50/60 Hz (+/- 3Hz) 0957-2290 • Input voltage: 200-240Vac (+/- 10%) • Input frequency: 50/60 Hz (+/- 3Hz) NOTE:Use only with the power adapter supplied by HP. Chapter 7 38 Technical information Technical information