HP DesignJet Z3100ps GP 24 User Manual

							A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
CAUTION:If you turn the printer off before the file system check has finished, the file system
could be seriously damaged, making the printers hard disk unusable. In any case, the file system
check restarts from the beginning whenever you turn the printer on.
A file system check is scheduled every 90 days, in order to maintain the hard disks file system integrity.
NOTE:When the printer is powered back on, it takes about three minutes to initialize and check
and prepare the printheads. However, it can take up to 40 under some conditions, for example,
when the printer has not been used for a long period of time and requires more time to prepare
the printheads.
An AutoCAD 2000 memory allocation error
After installing the printer driver, when you try to print for the first time from AutoCAD 2000, you may see
a message saying Memory allocation error, after which your image is not printed.
This is due to a problem in AutoCAD 2000, and it can be fixed by downloading the Plotting Update Patch
(plotupdate.exe) from the Autodesk Web site, 
http://www.autodesk.com/.
This patch is also worth trying if you have any other strange problems when printing from AutoCAD 2000.
No output when printing from Microsoft Visio 2003
For more information about problems when printing large images (more than 129 inches long) from
Microsoft Visio 2003, see Microsofts online knowledge base: 
http://support.microsoft.com/search/.
To avoid these problems, it is possible to scale the image down in Visio to a size shorter than 129 inches
and then to scale the drawing up in the driver by using the Scale to options in the Effects tab of the
Windows driver. If the down-scaling in the application and the up-scaling in the driver match, the result
is as originally intended.
Unavailable driver features when printing from
QuarkXPress 
When you print from QuarkXPress, the following driver features are not available.
●Print Preview
●Rotation
●Scaling
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General printer issues
 
						

							●Office features or paper saving options
●Back to front printing
If you are using the HP-GL/2 driver, the following features are not available.
●Print Preview
●Back to front printing
To get the same results, use the equivalent features available in QuarkXPress.
Printer alerts
Your printer can communicate are two types of alerts:
●Errors: Mainly alerting you to the fact that the printer is unable to print. However, in the driver,
errors can also alert you to conditions that could ruin the print, such as clipping, even if the printer
is able to print.
●Warnings: Alert you when the printer needs attention either for an adjustment, such a calibration
or for a possible unprintable situation, such a preventive maintenance or low ink.
There are three different alerts communicators within your printers system.
●Embedded Web Server: The upper-right corner of the EWS screen shows the Printer status. If
there is an alert in the printer, the status shows the alert text. Both the front-panel display and the
EWS show the same alert.
●Driver: The driver shows alerts. The driver warns about job configuration settings that may produce
a problem in the final output. If the printer is not ready to print, it displays a warning.
●HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS): In HP Easy Printer Care,
select the Overview tab > Items needing attention. In HP Printer Utility, select the HP Printer
Monitor > See alerts, at the bottom of panel. In these areas you can find the following:
●Printer status
●Alerts when the printer cannot print a job
●Print-quality and general troubleshooting links
●Firmware update notices
●Maintenance tools, like color calibration
●Access to the job queue, job accounting, and printer usage information
●Access to some printer settings as well as the network settings.
By default alerts are only displayed when you are printing and there are printing problems. For
example: cartridge low or out of ink or printer out of paper. If alerts are enabled and there is a
problem that prevents printing, you see a pop-up window, which explains why the printer is not going
to print. Follow the on-screen instructions to achieve your required result.
You can configure these alerts as desktop alerts as well. Alert settings can be accessed from the
Overview tab. There is also a link to alert settings in each alert dialog box. Alerts can be completely
disabled by setting it to Off in Alert settings. You can choose to receive alerts only when printing to
the printer (default) or anytime problems occur. You can also set the alert method: pop-up dialog
(default) or desktop alert.
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							By default, the access to the job queue is open to all user. An administrator can set a password so
that users are required to enter a password for:
●Seeing job previews
●Canceling or deleting jobs
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General printer issues
 
						

							16
Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response,
contact HP Support. See 
Contact HP Support on page 200.
Table 16-1  Text messages
MessageRecommendation
[Color] cartridge has expiredReplace the cartridge. See Handling ink cartridges and
printheads on page 117.
[Color] cartridge is missingInsert a cartridge of the correct color. See Handling ink
cartridges and printheads on page 117.
[Color] cartridge is out of inkReplace the cartridge. See Handling ink cartridges and
printheads on page 117.
[Color] printhead #[n] error: not presentInsert the correct printhead. See Handling ink cartridges andprintheads on page 117.
[Color] printhead #[n] error: please removeRemove the incorrect printhead and insert a new printhead of
the correct type (color and number). See 
Handling ink cartridges
and printheads on page 117.
[Color] printhead #[n] error: replaceRemove the non-functional printhead and insert a new
printhead. See 
Handling ink cartridges and printheads
on page 117.
[Color] printhead #[n] error: reseatRemove and reinsert the same printhead, or try cleaning the
electrical connections. If necessary, insert a new printhead.
See 
The front-panel display recommends reseating or replacing
a printhead on page 179.
[Color] printhead #[n] out of warrantyThe printheads warranty has ended, because of the length of
time it has been in operation or because of the volume of ink
used. See Legal Information.
[Color] printhead #[n] warranty warningThe printheads warranty may be invalidated by the use of the
wrong kind of ink. See Legal Information.
IO errorRestart the printer. If the problem persists, contact HP Support.
See Contact HP Support on page 200.
IO warningTry again; if the problem persists, contact HP Support. SeeContact HP Support on page 200.
Paper advance calibration pendingPerform paper advance calibration. See Recalibrate the paperadvance on page 156.
Paper too small to print paper advance calibrationUnload paper and load larger paper.
Paper too small to scan paper advance calibrationUnload paper and load larger paper.
PDL Error: Ink system not ready Clean the printheads. See Clean the printheads on page 179.
ENWW195
Front-panel errors
 
						

							MessageRecommendation
PDL Error: Job clippedThe image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory fullRestart the printer and try resending the job; if necessary, reduce
the complexity of the job.
PDL Error: out of paperLoad more paper.
PDL Error: parsing errorThe print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode errorThe paper type or print quality specified for the job are
incorrect. Change the loaded paper type or the print settings.
PDL Error: printing errorTry sending the job again.
PDL Error: virtual memory fullRestart the printer and try resending the job; if necessary, reduce
the complexity of the job.
Printhead alignment error: paper too smallUnload paper and load larger paper.
Replace [color] cartridgeReplace the cartridge. See Handling ink cartridges and
printheads on page 117.
Reseat [color] cartridgeRemove and reinsert the same cartridge. See Handling inkcartridges and printheads on page 117.
Update: failed. Invalid file Make sure that you have selected the correct firmware update
file. Then try again to perform the update.
Table 16-2  Numerical error codes
Error codeRecommendation
01.0, 01.1, 01.2Restart the printer. If the problem persists, contact HP Support. See Contact HP Supporton page 200.
21, 21.1, 22.0, 22.1, 22.2,
22.3, 24Restart the printer. If the problem persists, contact HP Support. See Contact HP Supporton page 200.
52:01The printer needs internal cleaning. See Clean the printhead drop detector on page 180. If the
problem persists, contact HP Support. See Contact HP Support on page 200.
61:01The file format is wrong and the printer cannot process the job. Check the graphic language
setting of your printer (see Change the graphic language setting on page 22). If you are sending
PostScript from Mac OS over a USB connection, select ASCII encoding in both the driver and
the application. Check for the latest firmware and driver releases.
62, 63, 64, 65, 67Update your printers firmware. See Update the firmware on page 136.
74.1Try the firmware update again. Do not try to use your computer while the update is in progress.
If the problem persists, contact HP Support. See Contact HP Support on page 200.
79Restart the printer. If the problem persists, contact HP Support. See Contact HP Supporton page 200.
94, 94.1 Restart color calibration. See Color calibration on page 68.
Table 16-1  Text messages (continued)
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Front-panel errors
 
						

							17
HP Customer Care
●Introduction
●
HP Professional Graphics Services
●
HP Instant Support
●
HP Proactive Support
●
Contact HP Support
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							Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-end
support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair and
exchange services, phone and Web support, software updates, and self-maintenance services. To find
out more about HP Customer Care, please visit us at:
http://www.hp.com/go/designjet/
or call us on the telephone (see 
Contact HP Support on page 200).
HP Professional Graphics Services
For further information on all the services described in this section, please visit http://www.hp.com/go/
pgs/.
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance from
your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community at
http://www.hp.com/go/knowledge_center/djz3100/ for 24×7 access to:
●Multimedia tutorials
●Step-by-step how-to guides
●Downloads — the latest printer firmware, drivers, software, paper profiles, etc.
●Technical support — online troubleshooting, customer care contacts, and more
●Workflows and detailed advice for completing various printing tasks from particular software
applications
●Forums for direct contact with the experts, both HP and your colleagues
●Warranty tracking online, for your peace of mind
●Latest product information — printers, supplies, accessories, software, etc.
●Supplies Center for all you need to know about ink and paper
By customizing your registration for the products you have purchased and your type of business, and by
setting your communication preferences, you decide the information you need.
HP Start-Up Kit
The HP Start-Up Kit is the DVD that comes with your printer; it contains the printers software and
documentation, including introductory multimedia tutorials to help you to get a good first print.
HP Care Packs and Warranty Extensions
HP Care Packs and Warranty Extensions allow you to extend your printers warranty beyond the standard
period.
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HP Customer Care
 
						

							They include remote support. On-site service is also provided if necessary, with two alternative response-
time options.
●Next business day
●Same business day, within four hours (may not be available in all countries)
For more information on HP Care Packs, please visit 
http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up, and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit 
http://www.hp.com/go/
lookuptool/.
HP Instant Support
HP Instant Support Professional Edition is HPs suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HPs knowledge bases, allowing
you to resolve problems as quickly as possible.
You can start an HP Instant Support session by clicking on the link provided by your printers Embedded
Web Server. See 
Access the Embedded Web Server on page 20.
To be able to use HP Instant Support:
●You must have a TCP/IP connection to your printer, because HP Instant Support is accessible only
through the Embedded Web Server.
●You must have access to the World Wide Web, because HP Instant Support is a Web-based service.
HP Instant Support is currently available in English, Korean, Simplified Chinese, and Traditional Chinese.
You can find more information about HP Instant Support at 
http://www.hp.com/go/ispe/.
HP Proactive Support
HP Proactive Support helps reduce costly printer downtime by preemptively identifying, diagnosing, and
resolving printer issues before they become problems for you. HPs Proactive Support tool is designed to
help businesses of all sizes reduce support costs and maximize productivity—all with the click of a mouse.
A component of the HP Imaging and Printing suite of services, Proactive Support helps you gain control
of your printing environment—with a clear focus on maximizing the value of your investment, increasing
printer uptime, and reducing printer management costs.
HP recommends that you enable Proactive Support right away to save you time and prevent problems
before they occur, reducing costly downtime. Proactive Support runs diagnostics and checks for software
and firmware updates.
You can enable Proactive Support in HP Easy Printer Care for Windows or HP Printer Monitor for Mac
OS, where you can specify the frequency of connections between your computer and HPs Web server,
and the frequency of diagnostic checks. You can also choose to run the diagnostic checks at any time. To
change these settings:
●In HP Easy Printer Care for Windows, select the Tools menu, then HP Proactive Support.
●In HP Printer Monitor for Mac OS, select Preferences, then HP Proactive Support.
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							If Proactive Support finds any potential problem, it notifies you with an alert, which will explain the problem
and recommend a solution. In some cases, the solution may be applied automatically; in other cases, you
may be asked to perform some procedure to solve the problem.
See also 
Access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS) on page 19.
Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this guide.
●Review the relevant driver documentation.
●If you have installed third-party software drivers and RIPs, see their documentation.
●If you call one of the Hewlett-Packard offices, please have the following information available to help
us answer your questions more quickly:
●The printer you are using (the product number and the serial number, found on the label at the
back of the printer)
●If there is an error code on the front panel, note it down; see 
Front-panel error messages
on page 195
●
The printers Service ID: at the front panel, select the Information menu icon 
, then View
printer information
●The computer you are using
●Any special equipment or software you are using (for example, spoolers, networks, switch-
boxes, modems, or special software drivers)
●The cable you are using (by part number) and where you purchased it
●The type of interface used on your printer (USB or network)
●The software name and version you are currently using
●If possible, print out the following reports; you may be asked to fax them to the support center
helping you: Configuration, Usage Report, and “all pages above” from Service Information
(see 
The printers internal prints on page 8)
Telephone numbers
An up-to-date list of HP Support telephone numbers is available on the Web: please visit
http://welcome.hp.com/country/us/en/wwcontact_us.html. If you have no access to the Web, try one
of the numbers below.
●Algeria: 213 17 63 80
●Argentina: 0 800 777 HP INVENT, local 5411 4778 8380
●Australia: 13 10 47
●Austria: 0810 00 10 00
●Bahrain: 800 171
●Belgium: (0) 78 600 600
●Bolivia: 0 800 1110, local 54 11 4708 1600
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HP Customer Care