HP DesignJet Z3100ps GP 24 User Manual

							3.Insert the ink cartridge into its slot.
4.Push the cartridge into the slot until it snaps into position. You should hear a beep and see
confirmation that the cartridge has been inserted.
If you have difficulty, see Cannot insert an ink cartridge on page 178.
5.When all cartridges have been inserted, close the cover.
6.The front-panel display confirms that all cartridges have been correctly inserted, press the OK key
on the front panel.
About the printheads
The printheads are connected to the ink cartridges and jet ink onto the paper.
ENWWAbout the printheads 121
Ink and printheads
 
						

							CAUTION:Observe precautions when handling printheads because they are ESD-sensitive
devices (see the 
Glossary on page 207). Avoid touching pins, leads, and circuitry.
Check the printhead status
The printer automatically checks and services the printheads after each print. Follow the steps below to
get more information on your printheads.
1.
Press the Menu key to return to the main menu and select the Ink menu icon 
, then Printhead
information.
2.Select the printhead on which you want information.
3.The front panel displays:
●Colors
●Product name
●Product number
●Serial number
●Status, see 
Front-panel error messages on page 195
●Volume of ink it has used
●Warranty status
You can also get most of this information without leaving your computer by using HP Easy Printer Care
(Windows) or HP Printer Utility (Mac OS).
For an explanation of the printhead status messages, see 
Printhead status messages on page 184.
NOTE:If the warranty status is See warranty note, this indicates that non-HP ink is being
used. Printer service or repairs required as a result of using non-HP ink are not covered under
warranty. See the Legal Information document for detailed warranty implications.
Remove a printhead
CAUTION:Make sure the printer wheels are locked (the brake lever is pressed down) to prevent
the printer from moving.
122 Chapter 9   Handling ink cartridges and printheads ENWW
Ink and printheads
 
						

							CAUTION:Printhead replacement must be performed with the printer powered on.
1.
Press the Menu key to return to the main menu and select the Ink menu icon 
, then Replace
printheads.
2.The printer moves the carriage into the correct position.
CAUTION:If the carriage is left in the removal position for more than three minutes without
inserting or removing any printheads, it tries to move back to its normal position in the right-
hand end.
3.When the carriage has stopped moving, the front-panel display asks you to open the window.
4.Locate the carriage on the right side of the printer.
5.Pull the handle up and toward you to release the wire loop.
ENWWRemove a printhead 123
Ink and printheads
 
						

							6.Push the handle back to raise the carriage lid.
7.This gives you access to the printheads.
8.To remove a printhead, lift up the blue handle.
9.Using the blue handle, use steady force to disengage the printhead.
124 Chapter 9   Handling ink cartridges and printheads ENWW
Ink and printheads
 
						

							10.Pull the blue handle upward until the printhead is released from the carriage.
CAUTION:Do not pull abruptly because this can damage the printhead.
11.The front-panel display identifies the missing printhead.
Insert a printhead
1.If the printhead is new, shake the printhead vigorously before removing the protective caps.
2.Remove the orange protective caps by pulling them down.
ENWWInsert a printhead 125
Ink and printheads
 
						

							3.Clean the bottom of the printhead by wiping it with the swab provided or with a cotton swab and
de-ionized or distilled water.
WARNING!Do not touch the electrical connections on the backside of the printhead.
4.The printhead is designed to prevent you from accidentally inserting it into the wrong slot. Check
that the colored label on the printhead matches the colored label of the carriage slot into which the
printhead is to be inserted.
5.Insert the new printhead into its correct slot in the carriage.
CAUTION:Insert the printhead slowly and vertically, straight down. It may be damaged if
you insert it too fast, or at an angle, or if you rotate it as you insert it.
126 Chapter 9   Handling ink cartridges and printheads ENWW
Ink and printheads
 
						

							6.Push down as indicated by the arrow shown below.
CAUTION:When installing the new printhead there may be some resistance, so you need
to press it down firmly but smoothly. You should hear a beep and see confirmation on the
front-panel display that the printhead has been inserted. If you have difficulty, see 
Cannot
insert a printhead on page 178.
7.Insert any other printheads, that need to be installed, with the same procedure, then close the carriage
lid.
8.Ensure the end of the blue handle catches the wire loop on the near side of the carriage.
ENWWInsert a printhead 127
Ink and printheads
 
						

							9.Lower the handle to rest on the carriage lid.
When all the printheads have been inserted correctly and are accepted by the printer, the printer
beeps.
NOTE:If the printer does not beep when you insert the printhead and the Replace message
appears on the front-panel display, the printhead may need to be reinserted.
10.Close the window.
11.The front-panel display confirms that all printheads are correctly inserted. The printer starts checking
and preparing the printheads. The default routine process, when all printheads are changed, takes
25 minutes. If the printer finds problems in preparing the printheads, it takes longer, up to 65 minutes.
For a single printhead insertion, the times vary between 20 and 40 minutes. After all printheads are
checked and prepared, the printhead realignment procedure runs automatically if paper is loaded,
see 
Align the printheads on page 182.
128 Chapter 9   Handling ink cartridges and printheads ENWWInk and printheads
 
						

							10
Maintaining the printer
●Check printer status
●
Clean the exterior of the printer
●
Replace the cutter
●
Maintain the ink cartridges
●
Move or store the printer
●
Update the firmware
●
Update the software
●
Printer maintenance kits
●
Secure Disk Erase
ENWW129
Maintaining the printer
 
						

							Check printer status
You can check the current status of the printer in various ways:
●If you start HP Easy Printer Care under Windows or HP Printer Utility under Mac OS, and select your
printer, you see a page of information describing the status of the printer and its paper and ink
supplies.
●If you access the Embedded Web Server, you see information about the general status of the printer.
The Supplies page in the Main tab describes the status of the paper and ink supplies.
●The status screen of the printers front panel notifies you of any current problems affecting the printer
as a whole. You can also request information about:
●The currently loaded paper, with the View loaded paper key
●The ink levels, with the View ink levels key
●
The ink cartridges, by selecting the Ink menu icon 
 and then Ink cartridge information
●
The printheads, by selecting the Ink menu icon 
 and then Printhead information
Clean the exterior of the printer
Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal
operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid
soap.
WARNING!To avoid an electric shock, make sure that the printer is turned off and unplugged
before you clean it. Do not let water get inside the printer.
CAUTION:Do not use abrasive cleaners on the printer.
Replace the cutter
The cutter may need to be replaced once or twice during the life of the printer, depending on the total
amount and thickness of paper used. The front panel advises when replacement is due. If you do not
replace the cutter immediately, the printer continues working normally, but the front panel continues to
remind you about the cutter.
To replace the cutter:
1.If there is paper loaded in the printer, unload it.
2.
At the front panel, select the Setup menu icon 
, then Resets > Reset cutter life counters.
3.After a brief pause, the printer turns itself off. The printhead carriage is parked on the right-hand side
of the printer, and the cutter on the left-hand side.
WARNING!There is a risk of electric shock if you attempt to replace the cutter with the
printer turned on.
130 Chapter 10   Maintaining the printer ENWW
Maintaining the printer