HP DesignJet Z2100 24 User Manual

							●Edit your color profiles visually for maximum control
●Perform all operations easily using a step-by-step software interface—no extra manuals needed
The HP Advanced Profiling Solution is fully supported by HP, so you do not need to deal with various
support organizations from different companies.
Key features
The HP Advanced Profiling Solution lets you take control of your colors:
●Calibrate and profile all of your monitors—LCD, CRT, and laptop
●Automated RGB profiling via HP software drivers to ensure accurate printing (photos, designs, etc.)
●Automated CMYK profiling when your printer is driven by a Raster Image Processor (RIP) for
accurate digital prints and proofs
●Easily and visually edit your profiles for ultimate color control
HP Photosmart Pro print plug-in for Adobe Photoshop
The HP Photosmart Pro print plug-in (ProPrint) is a software module that works directly with Adobe
Photoshop. It is used in place of Photoshops Print with Preview dialog. ProPrints functionality makes
it unnecessary to invoke Photoshops Print with Preview dialog in most cases. Invoked from Photoshop,
ProPrint displays print options similar to those in Photoshop with some significant differences, including
the following:
●Synchronized control of printer selection and printer driver settings from the top level of the user
interface.
●Easy control of color management, including synchronization with the printer driver.
●Orientation control at the top level of the user interface.
●Friendlier control of image size and placement, including user-definable defaults.
●Exclusion of most settings that are focused on Graphics Design users (for instance, registration
marks), making the user interface less cluttered.
This accessory will be available only from the Designjet Online Web site (
http://www.hp.com/go/
designjet/).
ENWW Introduction to the accessories 111
Accessories
 
						

							112 Chapter 10   AccessoriesENWW
Accessories
 
						

							11 Troubleshooting paper issues
●The paper cannot be loaded successfully
●
The paper has jammed
●
Prints do not fall nicely into the basket
●
The sheet stays in the printer when the print has been completed
●
The paper is cut when the print has been completed
●
The cutter does not cut well
●
The roll is loose on the spindle
●
A strip stays on the output tray and generates jams
●
Recalibrate the paper advance
ENWW113
Troubleshooting paper
issues
 
						

							The paper cannot be loaded successfully
●Ensure no paper is loaded.
●Ensure the paper is far enough inside the printer, you should feel the printer grab the paper.
●Do not attempt to straighten the paper during the aligning process, unless instructed to do so by
the front-panel display. The printer automatically attempts to straighten the paper.
●The paper may be crumpled, or warped, or may have irregular edges.
Unsuccessful roll load
●If the paper does not load, the leading edge of the paper may not be straight or clean and needs
to be trimmed. Remove the initial 2 cm (1 in) from the roll and try again. This may be necessary
even with a new roll of paper.
●Ensure the roll ends are tight against the spindle ends.
●Check that the spindle is correctly inserted.
●Check that the paper is correctly loaded on the spindle, and that it loads over the roll towards you.
●Check that all roll stoppers have been removed.
●Check that the paper is wound tightly on the roll.
●Do not touch the roll or paper at during the alignment process.
If the paper has not been inserted straight, the front panel displays the following instructions.
1.When prompted by the front-panel display, lift the blue lever on the left. The printer attempts to
straighten the roll.
2.When prompted by the front-panel display, lower the blue lever. The printer checks the alignment.
If the roll is aligned, the printer measures the width and you are now ready to print.
If the roll is still not aligned, the front panel displays an error and instructions.
3.When prompted by the front-panel display, lift the blue lever on the left.
4.Rewind the roll from the end of the spindle until the edge is on the blue line.
5.Press OK, on the front panel.
6.When prompted by the front-panel display, lower the lever. The printer checks the alignment. If the
roll is aligned, the printer measures the width and you are now ready to print.
If the roll is still not aligned, the front panel displays an error and instructions to start again at step
three.
If you would like to start the load process again, cancel the process on the front panel and rewind
the roll from the end of the spindle until the edge is removed from the printer.
Unsuccessful sheet load
●Guide the sheet, especially thick papers, when the printer initially feeds the sheet.
●Do not attempt to straighten the sheet during the loading process, unless instructed to by the front-
panel display. The printer automatically attempts to straighten the sheet.
●Do not use hand-cut sheets, which may be of irregular shapes. Use only purchased sheets.
114 Chapter 11   Troubleshooting paper issues ENWW
Troubleshooting paper
issues
 
						

							If the sheet is not caught by the printer, the front-panel display asks to push paper further into the printer,
and tries to feed the paper again.
If the sheet is caught by the printer but is not inserted straight, the front panel displays the following
instructions.
1.When prompted by the front-panel display, lift the blue lever on the left.
2.Adjust the sheet to align with the front and right side blue lines.
3.Once the sheet is aligned, press OK on the front panel.
4.When prompted by the front-panel display, lower the blue lever. The printer checks the alignment.
If the sheet is aligned, the printer measures the sheet and feed it out the back into the roll feed.
You are now ready to print.
If the sheet is still not aligned, the front panel displays an error and instructions to start again.
If you would like to start the load process again, cancel the process on the front panel and the
printer ejects the sheet out the front.
Paper loading error messages
Here is a list of front-panel display messages related to paper loading, with the suggested corrective
action.
front-panel display messageSuggested action
Paper incorrectly loaded.The paper has not been loaded correctly; the edge was not aligned with the load
guide. Lift the blue lever, remove paper, and lower lever.
Paper not found.During the paper load process the printer did not detect any paper. Ensure the paper
is inserted fully and is not transparent.
Paper loaded with too much skew.During the paper load process the printer detected that the paper had too much
skew. Follow the instructions on the front-panel display.
Paper too small.During the load process the printer detected that the paper is too narrow or too short
to be loaded in the printer. Press the Cancel key to stop the load process. See
Functional specifications on page 164.
Paper too bigDuring the load process the printer has detected that the paper is either too wide or
too long (sheet only) to be loaded correctly. Press the Cancel key to stop the load
process. See 
Functional specifications on page 164.
Lever lifted. During the load process the blue lever was lifted. This prevents the printer from
loading the paper. Follow the instructions on the front-panel display.
ENWW The paper cannot be loaded successfully 115
Troubleshooting paper
issues
 
						

							The paper has jammed
When a paper jam occurs, you normally see the Possible paper jam message in the front-panel display.
1.Power off the printer at the front panel and also switch it off at the rear.
2.Open the window.
3.Try to move the printhead carriage out of the way.
4.Lift the blue lever as far up as it will go.
116 Chapter 11   Troubleshooting paper issues ENWW
Troubleshooting paper
issues
 
						

							5.Carefully remove any of the jammed paper that you can lift up and out from the top of the printer.
6.Standing behind the printer, rewind the roll or pull the cut sheet from the printer. If you cannot see
the paper, return to the front of the printer and remove it from the output tray.
WARNING!Do not move the paper sideways, as it could damage the printer.
7.Carefully remove all small pieces of paper.
8.Lower the blue lever.
ENWWThe paper has jammed 117
Troubleshooting paper
issues
 
						

							9.Close transparent window.
10.Switch on the printer.
11.Reload the roll, or load a new sheet. See Load a roll into the printer or Load a single sheet in Using
your printer.
NOTEIf you find that there is still some paper causing an obstruction within the printer, restart
the procedure and carefully remove all pieces of paper.
Prints do not fall nicely into the basket
●Ensure the basket is correctly installed.
●Ensure the basket is open.
●Ensure the basket not full.
●Paper often tends to curl near the end of a roll, which can cause output problems. Load a new roll,
or remove prints manually as they are completed.
The sheet stays in the printer when the print has been
completed
The printer holds the paper to allow the print to dry after printing, see Change the drying time
on page 38. If the paper is only partially ejected after the drying time, gently pull the sheet out of the
printer. If the automatic cutter is disabled, use the Form feed and cut key on the front panel, see 
Feed
and cut the paper on page 39.
The paper is cut when the print has been completed
By default the printer cuts the paper after the drying time has been completed, see Change the drying
time on page 38. You can disable the cutter, see Turn the automatic cutter on and off on page 38.
118 Chapter 11   Troubleshooting paper issues ENWW
Troubleshooting paper
issues
 
						

							The cutter does not cut well
By default the printer is set to automatically cut the paper after the drying time has been completed.
However, there are some papers that cannot be cut, such as canvas or very thick paper, even when
the Form feed and cut key is pressed.
If the cutter is turned on but not cutting correctly, check that the cutter rail is clean and clear of any
obstacles.
If the cutter is turned off, or the paper selected is canvas, the Form feed and cut key only advances the
paper. Use this key to move the print far enough out of the front of the printer, until it is convenient to
manually cut with a straight edge or scissors.
The roll is loose on the spindle
The roll may need to be replaced or reloaded. If your roll has a three-inch cardboard core, ensure the
core adaptors supplied with the printer have been installed, see 
Load a roll onto the spindle
on page 25.
A strip stays on the output tray and generates jams
If a small piece of paper (200 mm or smaller) has been cut, such as before (if new roll) and after a full-
bleed print or after the Form feed and cut key has been pressed, the cut strip remains in the output tray.
Only when the printer is not working, reach in the tray and remove the strip.
Recalibrate the paper advance
Accurate paper advance is important to image quality because it is part of controlling the proper
placement of dots on the paper. If the paper is not advanced the proper distance between printhead
passes, light or dark bands appear in the print and image grain may increase.
The printer is calibrated to advance correctly with all the papers appearing in the front panel. When you
select the type of loaded paper, the printer adjusts the rate at which to advance the paper while printing.
However, if you are using custom paper or not satisfied with the default calibration of your paper, you
may need to recalibrate the rate at which the paper advances. See 
Troubleshooting print-quality
issues on page 123 for steps to determine if paper advance calibration will solve your issue.
ENWW The cutter does not cut well 119
Troubleshooting paper
issues
 
						

							You can check the paper advance calibration status of the currently loaded paper at any time by pressing
the View loaded paper key on the front panel. The status may be one of the following.
●DEFAULT: This status appears when loading an HP paper. HP papers in the Front Panel have
been optimized by default and unless you experience image quality problems in your printed image
such as banding or graininess it is not recommended to recalibrate the paper advance.
●RECOMMENDED: This status appears when a new paper is created. The paper advance values
for this paper are inherited from the family type. In these cases it is recommended you perform a
paper advance calibration to optimize the values.
●OK: This status indicates that the loaded paper has been calibrated before. However you may need
to repeat the calibration if you experience image quality problems such as banding or graininess
in your printed image.
NOTEWhenever you update the printer’s firmware, the paper advance calibration values
will be reset to factory default, see 
Update the firmware on page 100.
CAUTIONTransparent papers and films must be calibrated using the Image Quality
Maintenance menu, Advance > Adjust paper advance, from step four in the Recalibrating the
paper advance procedure.
Recalibrating the paper advance procedure
1.Press the Menu key to return to the main menu and select the Image Quality Maintenance menu
icon 
, then Calibrate paper advance. The printer automatically recalibrates the paper advance
and prints a paper advance calibration image.
2.Wait until the front panel displays the status screen and re-print your print.
NOTEThe recalibration procedure takes approximately three minutes. Do not worry about
the paper advance calibration image. The front-panel display shows any errors in the
process.
If you are satisfied with your print continue using this calibration for your paper type. If you see
improvement in your print, continue with step three. If you are dissatisfied with the recalibration,
return to the default calibration, see 
Return to default calibration on page 121.
3.If you would like to fine-tune the calibration or are using a transparent paper, press the Menu key
to return to the main menu and select the Image Quality Maintenance menu icon 
, then
Advance > Adjust paper advance.
4.Select the percentage of change from -100% to 100%. To correct light banding, decrease the
percentage. To correct dark banding, increase the percentage.
5.Press the OK key on the front panel, to save the value.
6.Wait until the front panel displays the status screen and re-print your print.
120 Chapter 11   Troubleshooting paper issues ENWW
Troubleshooting paper
issues