HP DesignJet T610 A1 User Manual

To solve a communication problem:
●Ensure that you have selected the correct printer in your application, see 
Printing on page 47.
●Ensure that the printer works correctly when printing from other applications.
●Remember that very large prints may take some time to receive, process, and print.
●If the printer is connected to a network, try using it when connected directly to your computer
through a USB cable.
●If your printer is connected to your computer through any other intermediate devices, such as...

4.Select the type of connection you are using.
5.Select View Information.
6.Ensure that you see IP enabled. If not, you may need to use a different connection.
If you still cannot connect, switch the printer off and back on with the Power key on the front panel.
Automatic file system check
When you turn on the printer, you will occasionally see a front panel display similar to the one shown
below.
A file system check is taking place; it can take up to 40 minutes. Please wait until it finishes.
CAUTION:If...

Unavailable driver features when printing from
QuarkXpress 
When you print from QuarkXPress, the following driver features are not available.
●Print Preview
●Rotation
●Scaling
●Microsoft Office features or paper saving options
●Back to front printing
If you are using the HP-GL/2 driver, the following features are not available.
●Print Preview
●Back to front printing
To get the same results, use the equivalent features available in QuarkXPress.
Printer alerts
Your printer can communicate two types of...

154 Chapter 15   Troubleshooting general printer issues ENWW
General printer issues
 

16 Front-panel error messages
Occasionally you may see one of the following messages appear on the front-panel display. If so, please
follow the advice in the Recommendation column.
If you see an error message that does not appear here, and you feel in doubt about the correct response,
contact HP Support. See 
Contact HP Support on page 160.
Table 16-1  Text messages
MessageRecommendation
[Color] cartridge has expiredReplace the cartridge. See Handling ink cartridges and
printheads on page 85.
[Color]...

MessageRecommendation
PDL Error: Job clippedThe image is too large for the paper or for the printer. Load
larger paper if possible, or reduce the image size.
PDL Error: memory fullRestart the printer and try resending the job; if necessary,
reduce the complexity of the job.
PDL Error: out of paperLoad more paper.
PDL Error: parsing errorThe print job is unintelligible to the printer. Try to recreate and
resend it. Check your cable connections.
PDL Error: print mode errorThe paper type or print quality...

17 HP Customer Care
●Introduction
●
HP Professional Services
●
HP Instant Support
●
HP Proactive Support
●
Contact HP Support
ENWW157
HP Customer Care
 

Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates, and self-maintenance services. To
find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/designjet/
or call us...

For more information on HP Care Packs, please visit http://www.hp.com/go/lookuptool/.
HP Installation
The HP Installation service unpacks, sets up, and connects the printer for you.
This is one of the HP Care Pack services; for more information, please visit 
http://www.hp.com/go/
lookuptool/.
HP Instant Support
HP Instant Support Professional Edition is HPs suite of troubleshooting tools that collect diagnostic
information from your printer and match it with intelligent solutions from HPs knowledge...

Contact HP Support
HP Support is available to you by telephone. What to do before you call:
●Review the troubleshooting suggestions in this guide.
●Review the relevant driver documentation.
●If you have installed third-party software drivers and RIPs, see their documentation.
●If you call one of the Hewlett-Packard offices, please have the following information available to
help us answer your questions more quickly:
◦The printer you are using (the product number and the serial number, found on the label...