HP DesignJet T610 A1 User Manual

14 Troubleshooting ink cartridge and
printhead issues
●Cannot insert an ink cartridge
●
Ink cartridge status messages
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Cannot insert a printhead
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The front-panel display recommends reseating or replacing a printhead
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Clean the printheads
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Clean the printhead drop detector
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Align the printheads
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Printhead status messages
ENWW141
Ink system issues
 

Cannot insert an ink cartridge
1.Check that you have the correct type of cartridge (model number).
2.Check that the colored label on the cartridge is the same color as the label on the slot.
3.Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label
right-side up and readable.
CAUTION:Never clean inside the ink cartridge slots.
Ink cartridge status messages
These are the possible ink cartridge status messages:
●OK: the cartridge is working normally, with no...

The front-panel display recommends reseating or
replacing a printhead
1.From the front panel, turn the power off then on.
2.Check the front-panel display message, if it shows the ready message, the printer is ready to print.
If the problem remains continue with the next step.
3.Remove the printhead, see 
Remove a printhead on page 90.
4.Clean the electrical connections on the backside of the printhead with a lint free cloth. You can
carefully use a mild rubbing alcohol if moisture is needed to remove...

You must remove the printhead, see Remove a printhead on page 90, and using a lint free cloth, clean
the bottom of the printhead until the residue is removed.
Clean the printhead drop detector
The printhead drop detector is a sensor that detects which nozzles on the printheads are not printing in
order to substitute them for good printing nozzles. If particles, such as fibers, hair, or paper pieces, block
the sensor print-quality is affected.
When the front panel displays a warning message that the clean...

2.To avoid an electric shock, switch the printer off and unplug it.
3.Open the window.
4.Find the printhead drop detector beside the stored printhead carriage.
5.Remove any debris blocking the printhead drop detector.
ENWW Clean the printhead drop detector 145Ink system issues
 

6.With a dry lint free cloth, wipe the surface of the drop detector to remove any non-visible debris.
7.Close the window.
8.Plug in and switch on the printer.
9.Power the printer on at the front panel.
Align the printheads
Precise alignment between printheads is essential for accurate colors, smooth color transitions, and
sharp edges in graphical elements. Your printer has an automatic printhead alignment process which
runs whenever a printhead has been accessed or replaced.
In cases where the paper has...

NOTE:If the paper has jammed, it is recommended that you reinsert the printheads and initiate the
realignment procedure with the Image Quality Maintenance menu 
.
CAUTION:Do not use transparent or semi-transparent paper to align the printheads.
Reinsert printheads procedure
1.If the realignment process is running and the wrong paper is loaded, press the Cancel key on the
front panel.
CAUTION:Do not print if the realignment process has been canceled. You can restart the
alignment with the Image Quality...

3.If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment pattern.
Ensure the window is closed, as a strong light source near the printer during printhead realignment
can affect alignment.
4.The process takes about five minutes. Wait until the front-panel display shows the process
complete before using the printer.
Scanning errors during alignment
If the alignment process fails, a Scanning problems message appears on the front panel. This means
that the alignment...

15 Troubleshooting general printer issues
●The printer does not print
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The printer seems slow
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Communication failures between computer and printer
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Cannot access HP Easy Printer Care (Windows) or HP Printer Utility (Mac OS)
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Cannot access the Embedded Web Server
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Automatic file system check
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An AutoCAD 2000 memory allocation error
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No output when printing from Microsoft Visio 2003
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Unavailable driver features when printing from QuarkXpress
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Printer alerts
ENWW149
General printer issues
 

The printer does not print
If all is in order (paper loaded, all ink components installed, and no file errors), there are still reasons
why a file you have sent from your computer may not start printing when expected:
●You may have an electrical power problem. If there is no activity at all from the printer, and the front
panel does not respond, check that the power cable is connected correctly and that there is power
available at the socket.
●You may be experiencing unusual electromagnetic phenomena,...