HP Designjet T1300 1118 mm User Manual

Cannot insert an ink cartridge
1.Check that you have the correct type of cartridge (model number).
2.Check that the colored label on the cartridge is the same color as the label on the slot.
3.Check that the cartridge is correctly oriented, with the letter or letters marking the cartridge label
right-side up and readable.
CAUTION:Never clean inside the ink cartridge slots.
Ink cartridge status messages
These are the possible ink cartridge status messages:
●OK: the cartridge is working normally, with no...

4.Clean the electrical connections on the backside of the printhead with a lint free cloth. You can
carefully use a mild rubbing alcohol if moisture is needed to remove residue. Do not use water.
CAUTION:This is a delicate process and may damage the printhead. Do not touch the nozzles
on the bottom side of the printhead, especially not with any alcohol.
5.Reinsert the printhead, see Insert a printhead on page 132.
6.Check the front-panel display message. If the problem remains, try a new printhead.
Clean...

1.Turn off the printer at the front panel.
2.To avoid an electric shock, switch the printer off and unplug it.
3.Open the window.
4.Find the printhead drop detector beside the stored printhead carriage.
ENWWClean the printhead drop detector
185
 

5.Remove any debris blocking the printhead drop detector.
6.With a dry, lint-free cloth, wipe the surface of the drop detector to remove any non-visible debris.
7.Close the window.
8.Plug in and switch on the printer.
9.Power the printer on at the front panel.
Align the printheads
Precise alignment between printheads is essential for accurate colors, smooth color transitions and
sharp edges in graphical elements. Your printer has an automatic printhead alignment process which
runs whenever a printhead...

NOTE:If the paper has jammed, it is recommended that you reinsert the printheads and initiate the
realignment procedure by pressing 
, then , then Image Quality Maintenance > Align
printheads.
CAUTION:Do not use transparent or semi-transparent paper to align the printheads.
Reinsert printheads procedure
1.If the realignment process is running and the wrong paper is loaded, press  on the front panel.
CAUTION:Do not print if the realignment process has been canceled. You can restart the
alignment by...

3.If the loaded paper is satisfactory, the printer runs the realignment and prints a realignment
pattern. Ensure the window is closed, as a strong light source near the printer during printhead
realignment can affect alignment.
4.The process takes about five minutes. Wait until the front-panel display shows the process
complete before using the printer.
Scanning errors during alignment
If the alignment process fails, a Scanning problems message appears on the front panel. This means
that the alignment...

●Replacement incomplete: a printhead replacement process has not completed successfully, re-
launch the replacement process and let it finish completely (it is not needed to change the
printheads).
●Remove: the printhead is not a suitable type for use in printing.
ENWWPrinthead status messages
189
 

19 Troubleshooting general printer
issues
●The printer will not start
●
The printer does not print
●
The printer seems slow
●
Communication failures between computer and printer
●
Cannot access the HP Utility
●
Cannot access the Embedded Web Server
●
Cannot connect to the Internet
●
Web Services issues
●
Automatic file system check
●
Alerts
190 Chapter 19   Troubleshooting general printer issues ENWW
 

The printer will not start
If the printer will not start (the front panel is blank or the diagnostic LEDs are all off), you are
recommended to replace the firmware, in the following way.
1.Go to the Knowledge Center (see 
Knowledge Center on page 201) and download the firmware.
2.Save the firmware on a USB flash drive. Ideally, the USB flash drive should be empty and
formatted with the FAT filesystem.
3.Ensure that the printer is turned off. Connect the USB flash drive to the Hi-Speed USB host port...

The printer seems slow
Here are some possible explanations.
●Did you set the print-quality to Best or Max Detail? Best-quality and maximum detail prints take
longer.
●Did you specify the correct paper type when loading the paper? Some paper types require more
time for printing; for example, photo and coated papers require more drying time between
passes. To find out the printers current paper type setting, see 
View information about the paper
on page 46.
●If your printer is connected by network, check...