HP DesignJet 9000s User Manual

							X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Z: error code (1 to 9)
Problem: an ink cartridge error has occurred.
Solution: follow the instructions on the front panel. See How do I... 
Replace an ink cartridge.
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Problem: no ink cartridge is installed.
Solution: follow the instructions on the front panel. See How do I... 
Replace an ink cartridge.
X: L (left), R (right)
Problem: the ink cover is open.
Measure: follow the instructions on the front panel.
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Problem: the ink cartridge is nearing its expiration date.
Solution: prepare a new ink cartridge. See 
Replace an ink cartridge.
X: L (left), R (right)
YY: Y, M, C, K, Lm, Lc
Problem: the ink cartridge has passed its expiration date.
Solution: press OK and follow the instructions on the front panel. See How do I... 
Replace an inkcartridge.
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							The ink LED flashes
Problem: ink is running out (warning).
Solution: prepare a new ink cartridge.
Waste ink bottle is not installed
1.The following front panel message is displayed. The waste ink bottle is not installed.
2.Insert a new waste ink bottle into the printer and install the waste ink bottle cover. See Replace thewaste ink bottle.
Waste ink bottle is full
Problem: the waste ink bottle is full.
Solution: follow the instructions on the front panel. See 
Replace the waste ink bottle.
Media crash
Problem: media crash (1) indicates that the carriage is blocked by obstacles in the carriage path or
media feed path.
Solution: follow the instructions on the front panel. If the media jam (1) occurs frequently and there are
no media jams or obstructions in the carriage path or media feed path, please contact HP Support.
Problem: media jam (2) indicates that the media is not detected correctly. You may have selected the
wrong media format when loading the media or you may be using a cut sheet with an irregular size.
Solution: follow the instructions on the front panel and check your media settings.
Media
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The problem is…
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							Problem: There is no media loaded in the printer.
Solution: Load media. See How do I... 
Install a media roll in the printer.
Problem: you have set an invalid media size (less than 297 mm wide or 64 inch wide or more).
Solution: set the correct size. See How do I... 
Install a media roll in the printer.
Problem: there is media skew.
Solution: Reload the media (see Loading media). Skew may be caused by ink deposits on the platen.
Check the platen for ink deposits and clean any ink. See How do I... 
Clean the platen.
Problem: the media lever has not been lowered.
Solution: lower the media lever.
Error LED is flashing
Problem: the take-up reel is not winding the media correctly.
Solution: Check that the media is correctly detected by the take-up reel sensor. Check that the media is
loaded correctly. See How do I... 
Use the take-up reel.
Other messages
Problem: the rear cover is open.
Solution: close the rear cover.
Problem: the temperature of the printheads exceeds the operating temperature range.
Solution: allow the printheads to cool by not using the printer until the printhead temperature returns to
the operating temperature range.
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							Problem: the ambient temperature is not within the operating temperature range for the printer.
Solution: use the printer within its operating temperature range (15 °C to 30 °C).
An abnormal sound
If your printer makes an unusual sound, contact HP Support.
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							9 The problem is print quality
This section explains how to solve print quality problems.
SymptomPossible causeCorrective measure
A blank sheet of media is printed or the
printed image is faded.The printer did not receive data.Check print data.
The environment conditions do not
meet the printer specifications.Use the printer in the specified
environmental conditions (temperature
and humidity).
Media settings are incorrect.Check the media settings.
Parts of a drawing are missing or the
print is unclear.Foreign objects are attached to the
head.Clean the printhead from the
PH.RECOVERY menu.
The low printing ratio pattern is printed
continuously at high temperature
environment.Set the printhead mode to HIGHLIGHT.
The print is blurred.The media has been loaded the wrong
side up.Check whether the media is loaded
correctly.
The media settings are incorrect.Check the media settings.
The media edge guard or fan guard
lever are not set correctly.Set them correctly.
The heater temperature is too low.Increase the heater temperature.
The print is stained.The leading edge of the media is curled.Check whether the leading edge of the
media is curled. If it is curled, cut the
leading edge.
The media is slightly folded or crumpled.If the media is crumpled, feed the
media and cut off the crumpled part of
the media.
The platen is stained.Clean the platen. See Inspection &
Maintenance.
The first part of a printed image is
missing.Environment temperature.Use the printer in the specified
environmental conditions.
Parts of a printed image are missing
even after head cleaning is performed
repeatedly.The nozzle is clogged. Wash the printheads.
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							SymptomPossible causeCorrective measure
Poor print quality cannot be improved
even when the cleaning is performed.The cap or wiper is stained.Check for stains on the cap and wiper.
If they are stained, clean them.
There is banding on new mediaThe printer requires calibration for the
new media.Adjust the printer settings for the new
media. See How do I...
There is banding on media that has
been calibrated and did not give
banding before.If one of the following is true, try the
corresponding solution and if banding
has not disappeared, then go to the
next possible cause and solution:
1. The file you are printing:
a) is new
b) is not new
2. The print mode:
a) has changed
b) has not changed
3. Normal printhead recovery:
a) did not improve banding
b) improved banding
4. Strong printhead recovery:
a) did not improve banding
b) improved bandingTry one of the following solutions:
1. a) Try using a file that did not give
banding. If banding does not disappear,
then see the next possible cause.
b) Check that you are using the same
print mode as before.
2. a) Try using the same print mode. If
banding does not improve, then try a
new roll of media. If you still see
banding call HP support.
b) Try normal printhead recovery. If
banding improves, repeat normal
printhead recovery until no
improvement is seen and banding is
still present. Call HP support.
3. a) Print the IQ print and check
whether there are any printhead
nozzles not working. If some printheads
are not working, try strong printhead
recovery for the affected printheads.
4. a) Call HP support
b) Repeat normal printhead recovery
until no improvement is seen and
banding is still present. Call HP support.
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							10 Tell me about… (basic knowledge
topics)
This chapter provides necessary information to operate the printer. Familiarize yourself with the basics
of the printer before reading the rest of this Guide.
●Operating conditions
●The power supply
●Front panel messages and printer state
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							Operating conditions
This section describes the operating conditions for the printer.
Installation space
Make sure that there is sufficient space around the printer for the replacement of frequently used parts,
for printing output, and for ventilation. In addition, leave the maintenance space indicated below for
service repairs.
A. 1 m
B. 0.4 m
Environmental conditions
Operating temperature and humidity levels
The printer should be used within the temperature and humidity levels shown below.
Temperature: 15 °C to 30 °C
Humidity: 30% to 70%
HintTo obtain optimal print quality, operate the printer at environment temperatures
between 20 – 25 °C.
When the operating temperature is below 20 °C, print speed may be reduced by one third to
maintain good print quality.
When printheads reach high temperatures, the time to print is delayed.
NOTEWhen the printer is not used within specified operating temperature and humidity
ranges, printing may be interrupted or the print quality may deteriorate.
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							Places where the printer must not be installed
Do not install the printer in places that are:
●In direct sunlight
●Subject to vibration
●Excessively dusty
●Subject to extreme changes in temperature or humidity conditions
●Near an air conditioner or a heater
●Places where the printer may get wet
●Subject to direct air circulation from vents
●Near a diazo copier that may generate ammonia gas
●Poorly ventilated
The power supply
Power
The power of the printer and the power of the heater are separate.
The printer has a rear power switch and a front panel power key as follows.
1. Printer switch
ENWWThe power supply 119
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							2. Power socket
3. Power on/off key
The printer is turned on by turning the printer switch on.
Afterwards, turn the printer on or off using the on/off switch on the front panel.
The heater has a power switch at the rear as follows.
1. Heater switch
2. 100/200 V alternation switch
3. Power socket
Dryer
The optional dryer dries the output media.
Exhaust attachment
The exhaust attachment allows for the attachment of exhaust hoses to the printer.
Front panel messages and printer state
This section describes front panel messages and menu operations.
Messages on the front panel
Initialization display
The printer is being initialized.
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knowledge topics)