HP DesignJet 9000s User Manual

Adjust heater and print mode settings
If you see banding in all colors and you have already performed media advance calibration, then you
can try adjusting the heater temperature and print mode settings.
Banding in all colors may be caused by the following factors:
●Small print dot size: heat will cause a smaller dot size. The higher you set the heater temperature,
the smaller the dot size is.
●Ink absorption by the media: if the media you are using is not capable of absorbing the ink as it is
placed,...

6.To change the option setting displayed, press the OK key.
7.Using the ▲ and ▼ keys, select a print mode that places less ink on the media.
Parameters:
●NORMAL (4-pass)
●H-QUALITY (8-pass)
●H-DENSITY (8-pass)
●H-QUALITY2
●H-DENSITY2
●FAST (4-pass)
●DRAFT (2-pass)
●FINE DRAFT
NOTEThis value will only be applied by the printer front panel setting if the PRINT
MODE PREF option is set to FRONT PANEL.
NOTEPrint modes on the printer front panel
8.Press the OK key to confirm the parameter.
Print the IQ print...

8 The problem is… (troubleshooting
topics)
This section describes troubleshooting for the printer. If the problem cannot be solved, contact your
dealer or our service center.
●The problem is… (checklist)
●A head crash
●Ink cartridge is not installed
●Ink cartridge is not detected
●Ink cartridge is near expiry date
●Ink cartridge has passed its expiry date
●An error message
●An abnormal sound
ENWW103
The problem is…
(troubleshooting topics)
 

The problem is… (checklist)
Before deciding that there is a serious problem with the printer, check the following items.
SymptomItems to be checkedCorrective measures
No powerPower cable connectionCheck that the power cable is correctly
plugged into the power outlet.
Power supply to the outletSupply power to the power outlet.
Power switch on/offTurn on the power switch. See How do
I.. Turn the power on/off.
The media guide is not heated even
when the heater is turned ON.Printer statusThe media guide is...

SymptomItems to be checkedCorrective measures
Operational temperatureUse the printer in 20 to 25 °C
temperature range.
Media jams occur frequentlyMedia typeCheck whether the media type setting
matches the type of media loaded. See
How do I...
Install a media roll in theprinter in the printer and Remove amedia roll from the printer.
Use our recommended media. See Tell
me about.
Ordering media.
Media settingLoad the media correctly. See Replacea jammed media roll
Check whether there are any
obstructions in...

2.Lift the media load lever and rear cover.
1. Rear cover
2. Carriage
106 Chapter 8   The problem is… (troubleshooting topics) ENWW
The problem is…
(troubleshooting topics)
 

3.Remove the media, check there are no obstacles in the carriage path and the media path, and
close the rear cover.
NOTETake care not to damage the printheads when removing any media between the
head carriage and the printing platen.
4.The carriage will move to its home position.
5.Load media again. See How do I... 
Install a media roll in the printer.
ENWWA head crash 107
The problem is…
(troubleshooting topics)
 

Ink cartridge is not installed
1.The front panel displays the following message.
XX: Ink name (K: Black, Lm: Light magenta, Lc: Light cyan)
XX: Ink name (C: Cyan M: Magenta Y: Yellow)
2.Replace the ink cartridge. See How do I... 
Replace an ink cartridge.
Ink cartridge is not detected
1.The front panel displays the following message.
XX: Ink name (K: Black, Lm: Light magenta, Lc: Light cyan)
XX: Ink name (C: Cyan M: Magenta Y: Yellow)
2.Replace the ink cartridge. See How do I... 
Replace an ink...

Ink cartridge has passed its expiry date
1.The front panel displays the following message.
YY: Ink name (K: Black, Lm: Light magenta, Lc: Light cyan; C: Cyan M: Magenta Y: Yellow)
2.Press the OK key to continue or the CANCEL key to replace the ink cartridge. See How do I...
Replace an ink cartridge.
If you pressed the OK key, the following message is displayed:
3.Press the OK key to confirm that you want to use an expired ink cartridge.
Press the CANCEL key to replace the ink cartridge. See How do I......

POC error messages
Problem: an unrecoverable error has occurred in the engine section. This error message appears when
an error is detected during self-diagnosis when the power is turned on.
Solution: contact HP Support. Make a note of the error code shown on the front panel.
Engine error messages
Problem: an unrecoverable error has occurred in the network controller section (hardware failure).
Solution: contact HP Support. Make a note of the error code displayed on the front panel.
System error...