HP DesignJet 510ps 1067 mm User Manual

Printheads
•Printhead errors
Details the different error messages that could be displayed on the front panel for the printheads.
• Printhead informationShows you how to display the current status of the printheads on the front panel display.
• Printhead replacementDetails the printhead replacement procedure.
• Printhead alignmentDetails the printhead alignment procedure.
 

Printhead errorsThe front panel can display the following error messages for the printheads:
NOTE:An unknown error is displayed when one of the printheads is causing a problem but the system 
cannot detect which one it is. Refer to  Unknown printhead error
 to solve this problem.
Printhead 
missing
Faulty 
printhead Printhead 
worn out
Unknown 
error
 

Printhead informationUse the following procedure to display the printheads information screen on the front panel.
The front panel menu selections are:
The front panel displays the following information for the selected printhead:
• Color: Cyan, Magenta, Yellow or Black
• Model: Hewlett-Packard No 11 and Warranty (In warranty or Out of warranty)
• Status: inserted, missing, faulty worn-out and unknown.If there is a problem the system displays an action: missing -> insert, unknown -> troubleshoot, 
faulty,...

Printhead replacementThe graphical sequence
 shows how to replace a printhead in the printer.
The front-panel menu selections are:
Once you have replaced the printhead, if you have paper loaded, the printer prompts you to start the  Printhead 
alignment
 procedure. If no paper is loaded the printer prompts you to load paper and then automatically starts the 
alignment. The alignment takes several minutes to complete and the printer will then prompt you to run the  Color 
calibration
 procedure.
Select...

Printhead alignmentYou should have one of the following types of paper loaded before attempting to align the printheads: HP Bright 
White Inkjet Paper (Bond), HP Coated Paper, HP Heavyweight Coated Paper, HP High-Gloss Photo Paper, HP 
Satin Poster Paper or Plain Paper. If you try to do this with any other type of paper loaded, the printer will prompt 
you to load a different type of paper before letting you align the printheads.
From time to time you may be required to align the printheads to ensure...

SolutionsThese topics guide you through the different procedures required to troubleshoot and find the solutions to various 
problems you could encounter while using your printer.
This chapter contains the following topics:• Solving problems
 helps you to quickly troubleshoot your specific problem; it also contains instructions on 
where you can get further information.
• Print quality problems
 helps you to solve any print quality problems you may be experiencing. It takes you 
through the...

Solving problems• To find the meaning of front-panel messages, see Message descriptions
.
• If you know the problem is related to a certain task, first check the relevant section in this manual, for step-by- step procedures. Use this manual’s index or table of contents to find the section. For example, if you are 
having difficulty with page formatting, refer to  Page format
.
• If the problem is directly related to the quality of your printed images, refer first to  Print quality problems
.
• Refer to...

Finding the source of your problem1. Look at the front-panel display for messages. See Message descriptions
 for a full explanation of front-panel 
messages.
2. Test the printer. – Switch the printer off on the front of the printer. Make sure that the power cord is firmly inserted in the 
printer and plugged in to an outlet that you know works.
–  Switch the printer on and make sure the front-panel display shows the HP welcome screen followed by 
Main Menu after a short initialization period.
3. Test...

Print quality problemsYour printer provides a full troubleshooting utility to ensure you can always quickly overcome any image problems 
you encounter. You should use this utility whenever you (and not the printer) perceive a problem with print quality. 
Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for 
the type of image you are trying to print. Always check Configuration correction
 as your first diagnostic task to find 
the cause of...

Configuration correctionBefore attempting the print quality diagnostic procedures contained in this section, you should first check that the 
printer is correctly configured to print what you want. Many problems concerned with print quality can be solved by 
correcting the way the printer is configured.
1. To achieve the best performance from your printer, only use genuine HP accessories and supplies, whose 
reliability and performance have been thoroughly tested to give trouble-free performance and...