HP Designjet 4520ps 42 in User Manual
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◦Any special equipment or software you are using (for example, spoolers, networks, switch- boxes, modems or special software drivers) ◦The cable you are using (by part number) and where you purchased it ◦The type of interface used on your printer (FireWire, USB or network) ◦The software name and version you are currently using ◦If the problem is a system error it will have a error number; record the error number and have it ready ◦If possible, print out the following reports; you may be asked to fax them to the support center helping you: Configuration, Usage Report and “all pages above” from Service Information (see The printers internal prints on page 192) HP Designjet Online Enjoy a world of dedicated services and resources to ensure you always get the best performance from your HP Designjet products and solutions. Register at HP Designjet Online, your large-format printing community at http://www.hp.com/go/graphic- arts/ for unrestricted access to: ●Downloads — the latest printer firmware, drivers, software, media profiles, etc. ●Technical support — online troubleshooting, customer care contacts and more ●Forums for direct contact with the experts, both HP and your colleagues ●Warranty tracking online, for your peace of mind ●Technical documentation and training videos ●Latest product information — printers, supplies, accessories, software, etc. ●Supplies Center for all you need to know about ink and paper By customizing your registration for the products you have purchased and your type of business, and by setting your communication preferences: you decide the information you need. Register at HP Designjet Online for the best performance. HP Designjet Online is available in English, German, French, Italian, Spanish, Portuguese, Japanese, Korean, Simplified Chinese and Traditional Chinese. Other sources of information More information is available from the following sources: ●The Embedded Web Server provides information about your printer status, technical support, online documentation, etc.—see Tell me about... (Embedded Web Server topics) on page 187. ●The Printer assembly document that came with your printer ●The HP Designjet 4520 Scanner can be found in the Scanner Users Reference Guide. ●All legal information can be found in a separate document. ENWWHP Designjet Online 221 Getting help
222 Chapter 27 Tell me about... (getting help topics) ENWW Getting help
Index A accessories order 217 accounting 108 accounting data by E-mail 108 acoustic specifications 211 altitude setting 20 application hangs up 181 ArcGIS 82 AutoCAD 81 B bin stacking problems 147 black point compensation 68 blank page 164 blurred lines 155 buzzer on/off 19 C calibration color 68 paper advance 125 CALS G4 65 cannot load paper 4020 130 4520 131 carriage lubrication 114 chapter guide 2 clean the input rollers 112 clean the platen 112 clean the printer 112 clipped image 164 collate 44 color accuracy between printers 157 in general 156 PANTONE 156 color calibration 68 color emulation mode about 190 selecting 69 communication problems 181components of printer 4020 3 4520 4 connect the printer choosing a method 10 Mac OS direct 12 Mac OS networking 11 overview 191 Windows direct 11 Windows networking 10 contrast in front panel 19 core adaptors 4020 22 4520 31 custom page size 56 Customer Care 220 cutter, manual 4520 38 D date, reset 19 Designjet Online 221 diagnostics 118 distorted print 165 download media profiles 40 drying time cancel 41 change 41 overview 201 E E-mail alerts 19 ecological specifications 210 Embedded Web Server accessing 17 administrator 18 cancel a job 45 cannot access 182 E-mail alerts 19 features 187 guest 18 ink and paper usage 108 ink system status 105job management 45 language 18 password 18 print a saved job 45 printer usage statistics 108 save a job 44 submit a job 44 environmental specifications 210 error messages 176 F fast printing 59 features of printer 2 firmware update 116 front panel contrast 19 error messages 176 introduction 7 language 17 units 20 G graininess 152 graphic languages 209 gray neutrality 159 H hard disk specification 210 HP Customer Care 220 HP Designjet Online 221 HP Instant Support 220 HP-GL/2 65 I image diagnostics print 118 image problems blank page 164 clipped image 164 distorted print 165 missing objects 166 overlapping images 165 partial print 164 PDF problems 166 pen settings ineffective 165 ENWW Index 223
small image 165 unexpected mirror image 165 unexpected rotation 165 unintelligible print 165 Visio 2003 166 InDesign 76 ink cartridge about 196 cannot insert 168 cannot remove 168 get information 105 insert 91 maintenance 115 non-HP 196 not accepted 168 order 214 refill 196 remove 88 specification 208 status messages 169 ink system status 105 ink system tips 198 Instant Support 220 internal prints 192 J job status 47 JPEG 65 L landscape orientation 61 language 17 lights at rear 192 load a sheet 4020 28 load roll into printer 4020 24 4520 33 load roll onto spindle 4020 22 4520 31 loading paper problems 4020 130 4520 131 lubricate the carriage 114 lubricate the platen rollers 183 M maintenance 193 manual cutter 4520 38 margins change 59 none 60none added 60 specification 209 maximum speed 59 mechanical accuracy 209 media profiles download 40 memory error 183 memory error (AutoCAD) 183 memory specifications 210 Microsoft Office 82 mirror image 63 mirror image unexpected 165 misaligned colors 154 move the printer 115 multiroll printing 4520 203 N nesting 47 non-HP ink cartridges 196 non-HP paper 41 O on hold for paper enable/disable 179 message 178 order accessories 217 ink cartridges 214 paper 214 printhead cleaners 214 printheads 214 orientation 61 out-of-memory error 183 overlapping images 165 overlapping lines 65 overnight printing 4520 49 oversize pages 60 P page size custom 56 palette change settings 64 paper cannot load [4020] 130 cannot load [4520] 131 display information 40 front panel names 200 non-HP 41 order 214 recommended 200 supported 200tips 200 weights 214 widths 214 paper advance calibration 125 paper jam 4020 131 4520 133 drawer 2 142 paper length tracking 4020 24 4520 36 paper not flat 152 paper sizes (max & min) 208 partial print 164 PDF clipped 166 language setting 65 missing objects 166 pen settings ineffective 165 Photoshop HP-GL/2 and HP RTL driver 69 PostScript driver 73 physical specifications 209 portrait orientation 61 PostScript 65 power specifications 210 preset 161 preventive maintenance 193 print job cancel 45 ink usage 108 nesting 47 paper usage 108 queue management 45 reprint 45 save 44 submit 44 print quality change 57 choose 57 print quality problems banding 150 blurred lines 155 discontinuous lines 155 general 150 graininess 152 horizontal lines 150 ink bleeding 155 ink marks 153 misaligned colors 154 paper not flat 152 smudging 152 solid bands/lines 151 224 IndexENWW
stepped lines 154 thin lines 151 top of print 154 warped lines 156 print resolution 208 printer components 4020 3 4520 4 printer does not print 180 printer features 2 printer software Mac OS direct install 12 Mac OS network install 11 Mac OS uninstall 12 update 116 Windows direct install 11 Windows network install 10 Windows uninstall 11 printhead about 197 align 101 cannot insert 168 clean 97 clean connections 97 get information 106 insert 94 monitor 97 order 214 recover 97 remove 92 replace 168 reseat 168 specification 208 status messages 169 printhead cleaner about 198 cannot insert 168 insert 103 order 214 remove 102 specification 208 status messages 169 printheads are limiting performance 178 printing shortcut 161 Q QuarkXPress 79 quick set 161 R rear lights 192 recommended papers 200 refill ink cartridges 196rendering intent 69 resolution 208 restart the printer 16 roll paper load into the printer [4020] 24 load into the printer [4520] 33 load onto the spindle [4020] 22 load onto the spindle [4520] 31 trim [4520] 38 unload [4020] 27 unload [4520] 36 roll switching policy 4520 205 roller lubrication 183 rotate an image 62 rotation unexpected 165 S scale an image 63 sheet paper [4020] load 28 unload 31 sleep mode wait time 19 slow printing 181 small image 165 smudging 152 software 8 software update 116 specifications acoustic 211 ecological 210 environmental 210 graphic languages 209 hard disk 210 ink supplies 208 margins 209 mechanical accuracy 209 memory 210 paper size 208 physical 209 power 210 print resolution 208 squeaky rollers 183 stacker [4520] change rolls 53 change the temperature 52 clean the exterior 53 clean the rollers 53 ink marks 153 install 52 move 54paper not completely ejected 172 paper scrolls 172 stacker disconnected 173 store 54 trailing edge curls 172 uninstall 52 using paper 201 stacking problems in bin 147 statistics ink cartridge 105 printer usage 108 printhead 106 status 47 stepped lines 154 store the printer 115 support services HP Customer Care 220 HP Designjet Online 221 HP Instant Support 220 supported papers 200 switch the printer on/off 16 T thin lines 151 TIFF 65 time, reset 19 trim the paper 4520 38 U unattended printing 4520 49 unintelligible print 165 unload a sheet 4020 31 unload roll from printer 4020 27 4520 36 V Visio 2003, no output 166 W warped lines 156 warranty note 106 Web access to printer 187 ENWWIndex 225