HP Designjet 111 User Manual

							8 Installation issues
The printer is not found
If your printer is connected to a network, but your computer cannot find the printer on the network,
repeat the configuration process from the beginning: see 
Configure a direct network connection
(Windows) on page 7, Connect to a network using Bonjour (Mac OS) on page 10 or Connect to a
network using TCP/IP (Mac OS) on page 11.
The printer driver is out of date
For information about updating the printer driver, visit HPs Web site at http://www.hp.com/go/111/
drivers.
The Jetdirect print server doesn’t seem to be working
If you have installed an HP Jetdirect print server but the printer will not print anything, its likely that
the IP address of the printer is not the same as that of the port that is being used by your computer.
This can occur if you cancelled driver installation during the configuration of your Jetdirect LAN card.
In this case, you must go to the Properties of the driver and change the printer port. In order to do
this, from the Properties window, click Add Port, then select HP Standard TCP/IP port and click
New Port. The Add Standard TCP/IP Printer Port Wizard will start. Follow the steps on the screen to
complete the port creation.
The printer won’t start, and the front panel displays a
pattern of squares
There are several possible reasons for this problem.
●The roll cutter may not have been installed correctly; ensure that the cutter assembly is correct.
See the leaflet that comes with the roll feed and cutter assembly.
●The printhead cover may not have been closed correctly; close the cover.
●The carriage packing may not have been removed; check the printers assembly poster.
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							9 Print-quality issues
The print quality is not what you expect
1.Check the print-quality setting that you selected for this print job in the printer software. While the
Draft setting prints faster and uses less ink, it may cause text to appear faded or colors to
appear dull. Try Normal or Best print quality instead.
2.Check the paper type setting. When printing on transparencies or other special paper types,
select the corresponding paper type in the HP Print Settings dialog box.
3.For large sheets of paper (C- or D-size), make sure that the output (front path) extensions are
extended. If they arent, the paper may hang over the edge of the tray and banding may result.
Starwheel marks are visible on the paper
Because of the coating used on HP Premium Photo Glossy Paper, starwheel marks may be visible on
the coating, depending on the color and amount of ink used.
You are recommended to use this paper only when you need 2400 x 1200 dpi resolution. For
premium presentation proofs, use HP Proofing Gloss Paper.
The image seems scrambled
1.Check that all required cables are securely connected to the printer. If you are using a parallel
cable, check that it is also firmly connected to the computer and is IEEE 1284 compatible.
2.Check that the printer is selected as the current or default printer.
3.Your document may be corrupted. Try printing another file from the same software application.
4.If you are using the printers parallel port, disable bidirectional communication or stop sharing the
printer port with another device. There may be a conflict between the printer and other devices
that share the port.
The page printed is wholly or partially blank
1.Check that all required cables are securely connected to the printer.
2.If you are using a parallel cable, check that it is IEEE 1284 compatible.
TIP:You are recommended to use a USB connection rather than a parallel connection if
feasible.
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Quality issues
 
						

							3.New printheads are shipped with a protective tape that covers the nozzles. Make sure that the
protective tape covering each printhead is removed.
4.Check that the printer is selected as the current or default printer.
Text or graphics are truncated
1.The print preview from your HP Designjet software will tell you whether the configuration is
correct: check the margins, the page size, the page orientation, and the scale factor.
2.If the text or graphics are cut off at the edges of the page, make sure the margin settings for the
document do not exceed the printable area of your printer. See 
Printer minimum margins
on page 23.
3.The page orientation that you have selected may not be correct for the document you are
printing. Check your print settings and try printing again.
Parts of the image are missing or misplaced
Check that the following settings are correctly set in the printer driver.
●The page size or paper size
●Scaling (the printed image should fit on the paper)
●Orientation
The printer seems to disregard the print settings
Some software applications allow you to set certain print settings, such as the print order. These print
settings may differ from those specified in the printer driver.
Ensure that the print settings in the application match the settings in the driver.
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Quality issues
 
						

							10 Ink-system issues
All ink cartridge icons in the front panel are flashing
1.Remove all the ink cartridges. See Replace ink cartridges on page 26.
2.Return them one by one to their normal locations, making sure that each is firmly seated in the
proper position.
3.If the corresponding icon stops flashing, that cartridge is OK.
4.If the icon continues to flash, replace the cartridge with a new one.
One ink cartridge icon in the front panel is flashing
1.Remove the ink cartridge in question. See Replace ink cartridges on page 26.
2.Return it to its normal location, making sure that it is firmly seated in the proper position.
3.If the icon stops flashing, the cartridge is OK.
4.If the icon continues to flash, replace the cartridge with a new one.
All printhead icons in the front panel are flashing
Replace all the printheads. See Replace printheads on page 27.
One printhead icon in the front panel is flashing
Replace the printhead in question. See Replace printheads on page 27.
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Ink issues
 
						

							11 General printer issues
Paper is jammed in the printer
To clear a paper jam, first try pressing the OK key (upper right key on the printers front panel).
If this does not solve the problem, follow the appropriate instructions below according to whether the
printer was printing on a sheet or a roll when the jam occurred.
Sheet paper
1.Turn off the printer.
2.Remove all paper from the tray. Pull out any paper that is visibly stuck.
3.Lift the top cover and pull out any paper that may be stuck. Be careful when you lift the cover not
to damage or disturb any of the tubes or other internal parts of the printer.
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							4.Remove the rear path by pressing the buttons on each of its sides and pulling it straight out. If
you dont pull it straight out, you may damage the paper sensor.
Removing the rear path gives access to the inside of the printer from the rear.
5.Pull out any paper that may be stuck inside or that is accessible from the rear.
6.Replace the rear path and make sure it fits securely.
7.Turn on the printer.
8.After clearing a paper jam, you are recommended to align the printheads to avoid print-quality
problems. To align the printheads, start HP Designjet System Maintenance and select Align
printheads; you do not need an Internet connection to do this.
Roll paper
1.Turn off the printer.
2.Remove the front paper tray. This will allow you to see inside the printer through a slot in the
front. Release and remove any trapped paper that is accessible.
3.Lift the top cover, being careful not to damage or disturb any of the tubes or other internal parts
of the printer. If there is any paper trapped in the wheels inside the printer, release and remove
the paper.
4.Remove the rear path by pressing the buttons on each of its sides and pulling it straight out. If
you dont pull it straight out, you may damage the paper sensor. If there is any paper trapped in
the rollers inside the printer, release and remove the paper.
5.Once the paper jam has been cleared, replace any parts of the printer (paper tray, top cover,
rear path) that you have removed or opened, making sure they fit securely.
6.Turn on the printer.
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							7.Before reloading the paper roll, you must trim the leading edge of the roll such that this edge is
perfectly straight and at right angles to the sides of the roll. Otherwise, the printer will reject the
roll when you attempt to reload it.
8.After clearing a paper jam, you need to clean the printheads only if there has been a degradation
in performance. Similarly, you need to align the printheads only if there has been a degradation
in print quality. To align printheads, start HP Designjet System Maintenance and select Align
printheads; you do not need an Internet connection to do this.
NOTE:Note that if the printheads are not aligned, you may obtain poor print quality.
Avoid paper jams
Your printer is designed for trouble-free use. Paper is unlikely to become jammed inside, but there
are a few simple precautions you can take to make it even more unlikely.
●Make sure nothing is blocking the paper paths.
●Load the paper correctly, without skew.
●Do not overload the tray. It holds up to 100 sheets of paper, depending on the paper width.
When you load paper into the tray, use the width and length adjusters to avoid the paper
skewing.
●Do not use paper that is curled or crumpled.
●Use the rear path for thick paper, up to 0.3 mm (0.012 in).
The printers yellow light is flashing
Check the icons displayed on the front panel. The yellow light flashes for one of these reasons.
NOTE:No icons are shown in the front panel if any cover is open or the rear paper path has been
removed.
The Paper Status icon flashes; the printer is out of paper.
See 
Paper handling on page 15.
The Roll icon flashes; the roll is empty or there is a paper jam. If the paper jam
icon is also flashing, the roll must be unloaded manually.
See 
Paper handling on page 15.
The Paper Jam icon flashes; paper is jammed.
See 
Paper is jammed in the printer on page 39.
The Paper Jam icon is flashing, and the Busy icon is on; the carriage has stalled.
This may be caused by a paper jam. See 
Paper is jammed in the printeron page 39.
It may be caused by a printhead latch not being securely fastened. See 
Replace
printheads on page 27.
It may be caused by a cable that has become loose inside the printer. If none of
the other remedies works, call HP for assistance. See 
Contact HP Support
on page 45.
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							Both the Paper Status and the Paper Jam icons are flashing; the paper has
stalled.
See 
Paper is jammed in the printer on page 39.
Both the Roll and the Paper Jam icons are flashing; the roll must be unloaded
manually.
See 
Unload a roll of paper on page 21.
One or more of the Printhead Status icons are flashing; the printheads need
replacing.
See 
Replace printheads on page 27.
The Use System Maintenance icon is on; there is a hardware error. Run the
System Maintenance tool for the printer.
See 
HP Designjet System Maintenance on page 34.
The Paper misaligned icon is flashing. The paper is misaligned and must be
reloaded to print.
See 
Paper handling on page 15.
All the Ink Cartridge Status icons are flashing; there is an ink cartridge problem.
See 
All ink cartridge icons in the front panel are flashing on page 38.
One of the Ink Cartridge icons is flashing; the corresponding cartridge is empty.
The last block of the corresponding icon flashes if a cartridge is low on ink.
See 
Replace ink cartridges on page 26.
The input tray won’t fit
Try inserting and removing the tray two or three times. Normally this should resolve the problem. If it
doesnt, see below.
Inside the slot where the tray goes there are two spring-loaded latches. If they are not in the correct
position, the tray wont fit properly.
Make sure that both latches are forward. If necessary, pull them towards you.
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							When you insert the tray, you should hear a click as the latches are pushed back; when you remove
the tray, the latches click as they move forward.
The printer won’t take paper from the tray
1.Remove the tray from the printer.
2.Make sure that you have not put too many sheets in the tray. The tray will hold 70 sheets of plain
paper, 50 sheets of coated paper, or 20 sheets of glossy paper
3.A newly opened packet of paper may need breaking, that is, the pages may need to be
separated.
4.Make sure that the paper is correctly placed in the tray, tight against the far right corner of the
tray.
5.Make sure that the two width and depth adjusters are up against the block of paper.
6.Place the tray back into the printer, making sure that it is fully inserted.
HP Gloss Paper pages stick together
When one page of HP Gloss is printed and stacked on top of another, they can stick together.
It takes longer than average for the ink to be absorbed into the paper and therefore more time for the
ink to dry.
There is a default Dry time on setting in the HP Designjet software, which slows the release of a
follow-on print. If there will be unattended printing and therefore stacking, it is best to leave this option
on. If you want to have the prints released faster, the paper will have to be taken off the output tray
after it is printed. The dry time setting in the HP Designjet software will protect stacks of two or three
sheets from image transfer on the output tray. However, HP cannot guarantee that there will not be
image transfer in larger stacks of paper. The transfer is proportional to the weight of the stack and will
not be reduced significantly by increasing the dry time setting further.
NOTE:Letting the samples dry overnight should improve the stackability.
To prevent smearing, allow the print to complete its full print cycle (which includes a built-in dry time).
High ink density and a cold humid environment may require extra dry time for your prints.
NOTE:In premium mode, the proof should not be stacked if possible, as dry time is longer. While
dry time is five minutes for a proof in best mode, it takes ten minutes to dry for a proof in premium
mode.
Always handle the paper carefully and by the edges. Avoid excessive folding and handling before and
after printing to prevent damage to material coating.
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							12 HP Customer Care
Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services.
To find out more about HP Customer Care, please visit us at:
http://www.hp.com/go/graphic-arts/
or call us on the telephone (see 
Contact HP Support on page 45). To register your warranty:
http://register.hp.com/
Knowledge Center
Enjoy a world of dedicated services and resources to ensure you always get the best performance
from your HP Designjet products and solutions.
Join the HP community at the Knowledge Center, your large-format printing community, for 24×7
access to:
●Multimedia tutorials
●Step-by-step how-to guides
●Downloads — the latest printer firmware, drivers, software, paper presets, etc.
●Technical support — online troubleshooting, customer care contacts and more
●Workflows and detailed advice for completing various printing tasks from particular software
applications
●Forums for direct contact with the experts, both HP and your colleagues
●Warranty tracking online, for your peace of mind
●Latest product information—printers, supplies, accessories, software, etc.
●Supplies Center for all you need to know about ink and paper
The Knowledge Center can be found at 
http://www.hp.com/go/111/knowledgecenter/.
By customizing your registration for the products you have purchased and your type of business, and
by setting your communication preferences, you decide the information you need.
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Customer Care