HP Designjet 111 User Manual

8 Installation issues
The printer is not found
If your printer is connected to a network, but your computer cannot find the printer on the network,
repeat the configuration process from the beginning: see 
Configure a direct network connection
(Windows) on page 7, Connect to a network using Bonjour (Mac OS) on page 10 or Connect to a
network using TCP/IP (Mac OS) on page 11.
The printer driver is out of date
For information about updating the printer driver, visit HPs Web site at...

9 Print-quality issues
The print quality is not what you expect
1.Check the print-quality setting that you selected for this print job in the printer software. While the
Draft setting prints faster and uses less ink, it may cause text to appear faded or colors to
appear dull. Try Normal or Best print quality instead.
2.Check the paper type setting. When printing on transparencies or other special paper types,
select the corresponding paper type in the HP Print Settings dialog box.
3.For large sheets of...

3.New printheads are shipped with a protective tape that covers the nozzles. Make sure that the
protective tape covering each printhead is removed.
4.Check that the printer is selected as the current or default printer.
Text or graphics are truncated
1.The print preview from your HP Designjet software will tell you whether the configuration is
correct: check the margins, the page size, the page orientation, and the scale factor.
2.If the text or graphics are cut off at the edges of the page, make sure...

10 Ink-system issues
All ink cartridge icons in the front panel are flashing
1.Remove all the ink cartridges. See Replace ink cartridges on page 26.
2.Return them one by one to their normal locations, making sure that each is firmly seated in the
proper position.
3.If the corresponding icon stops flashing, that cartridge is OK.
4.If the icon continues to flash, replace the cartridge with a new one.
One ink cartridge icon in the front panel is flashing
1.Remove the ink cartridge in question. See Replace...

11 General printer issues
Paper is jammed in the printer
To clear a paper jam, first try pressing the OK key (upper right key on the printers front panel).
If this does not solve the problem, follow the appropriate instructions below according to whether the
printer was printing on a sheet or a roll when the jam occurred.
Sheet paper
1.Turn off the printer.
2.Remove all paper from the tray. Pull out any paper that is visibly stuck.
3.Lift the top cover and pull out any paper that may be stuck. Be careful...

4.Remove the rear path by pressing the buttons on each of its sides and pulling it straight out. If
you dont pull it straight out, you may damage the paper sensor.
Removing the rear path gives access to the inside of the printer from the rear.
5.Pull out any paper that may be stuck inside or that is accessible from the rear.
6.Replace the rear path and make sure it fits securely.
7.Turn on the printer.
8.After clearing a paper jam, you are recommended to align the printheads to avoid print-quality...

7.Before reloading the paper roll, you must trim the leading edge of the roll such that this edge is
perfectly straight and at right angles to the sides of the roll. Otherwise, the printer will reject the
roll when you attempt to reload it.
8.After clearing a paper jam, you need to clean the printheads only if there has been a degradation
in performance. Similarly, you need to align the printheads only if there has been a degradation
in print quality. To align printheads, start HP Designjet System...

Both the Paper Status and the Paper Jam icons are flashing; the paper has
stalled.
See 
Paper is jammed in the printer on page 39.
Both the Roll and the Paper Jam icons are flashing; the roll must be unloaded
manually.
See 
Unload a roll of paper on page 21.
One or more of the Printhead Status icons are flashing; the printheads need
replacing.
See 
Replace printheads on page 27.
The Use System Maintenance icon is on; there is a hardware error. Run the
System Maintenance tool for the printer.
See 
HP...

When you insert the tray, you should hear a click as the latches are pushed back; when you remove
the tray, the latches click as they move forward.
The printer won’t take paper from the tray
1.Remove the tray from the printer.
2.Make sure that you have not put too many sheets in the tray. The tray will hold 70 sheets of plain
paper, 50 sheets of coated paper, or 20 sheets of glossy paper
3.A newly opened packet of paper may need breaking, that is, the pages may need to be
separated.
4.Make sure that the...

12 HP Customer Care
Introduction
HP Customer Care offers award-winning support to ensure you get the most from your HP Designjet,
providing comprehensive, proven support expertise and new technologies to give you unique end-to-
end support. Services include setup and installation, troubleshooting tools, warranty upgrades, repair
and exchange services, phone and Web support, software updates and self-maintenance services.
To find out more about HP Customer Care, please visit us at:...