HP Color LaserJet CP6015x User Manual

							3.Verify that the IP address is not a duplicate address on the network by using the address resolution
protocol (arp -a) command. At the prompt, type arp -a. Find the IP address in the list and compare
its physical address to the hardware address that is listed on the HP Jetdirect configuration page
in the section called HP Jetdirect Configuration. If the addresses match, all network
communications are valid.
4.If you cannot verify that the product is communicating over the network, contact the network
administrator.
ENWW Solve network connectivity problems 247
 
						

							Product software problems
ProblemSolution
A printer driver for the product is not visible in the Printer folder●Reinstall the product software.
NOTE:Close any applications that are running. To
close an application that has an icon in the system tray,
right-click the icon, and select Close or Disable.
●Try plugging the USB cable into a different USB port on
the computer.
An error message was displayed during the software
installation●Reinstall the product software.
NOTE:Close any applications that are running. To
close an application that has an icon in the task bar, right-
click the icon, and select Close or Disable.
●Check the amount of free space on the drive where you
are installing the product software. If necessary, free up
as much space as you can, and reinstall the product
software.
●If necessary, run the Disk Defragmenter, and reinstall the
product software.
The product is in Ready mode, but nothing prints
●Print a Configuration page, and verify the product
functionality.
●Verify that all of the cables are correctly seated and within
specifications. This includes the USB and power cables.
Try a new cable.
248 Chapter 12   Solve problems ENWW
 
						

							Solve common Macintosh problems
This section lists problems that can occur when using Mac OS X.
Table 12-2  Problems with Mac OS X
The printer driver is not listed in the Print Center or Printer Setup Utility.
Cause
Solution
The product software might not have been installed or was installed
incorrectly.Make sure that the product PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
The Postscript Printer Description (PPD) file is corrupt. Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The product name, IP address, or Rendezvous/Bonjour host name does not appear in the product list in the Print Center or Printer
Setup Utility.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The wrong connection type might be selected.Make sure that USB, IP Printing, or Rendezvous/Bonjour is selected,
depending on the type of connection that exists between the product
and the computer.
The wrong product name, IP address, or Rendezvous/Bonjour host
name is being used.Print a configuration page in order to check the product name, IP
address, or Rendezvous host name. Verify that the name, IP address,
or Rendezvous host name on the configuration page matches the
product name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
The product might not be ready.Make sure that the cables are connected correctly, the product is on,
and the ready light is on. If you are connecting through a USB or
Ethernet hub, try connecting directly to the computer or use a different
port.
The product software might not have been installed or was installed
incorrectly.Make sure that the product PPD is in the following hard-drive folder:
Library/Printers/PPDs/Contents/Resources/
.lproj, where  is the two-letter language code for
the language that you are using. If necessary, reinstall the software.
See the getting started guide for instructions.
ENWW Solve common Macintosh problems 249
 
						

							The printer driver does not automatically set up your selected product in the Print Center or Printer Setup Utility.
Cause
Solution
The Postscript Printer Description (PPD) file is corrupt.Delete the PPD file from the following hard-drive folder: Library/
Printers/PPDs/Contents/Resources/.lproj,
where  is the two-letter language code for the language that
you are using. Reinstall the software. See the getting started guide
for instructions.
The interface cable might be defective or of poor quality. Replace the interface cable. Make sure to use a high-quality cable.
A print job was not sent to the product that you wanted.
Cause
Solution
The print queue might be stopped.Restart the print queue. Open print monitor and select Start Jobs.
The wrong product name or IP address is being used. Another
product with the same or similar name, IP address, or Rendezvous
host name might have received your print job.Print a configuration page in order to check the product name, IP
address, or Rendezvous host name. Verify that the name, IP address,
or Rendezvous host name on the configuration page matches the
product name, IP address, or Rendezvous host name in the Print
Center or Printer Setup Utility.
An encapsulated PostScript (EPS) file does not print with the correct fonts.
Cause
Solution
This problem occurs with some programs.
●Try downloading the fonts that are contained in the EPS file to
the product before printing.
●Send the file in ASCII format instead of binary encoding.
You are unable to print from a third-party USB card.
Cause
Solution
This error occurs when the software for USB products is not
installed.When adding a third-party USB card, you might need the Apple USB
Adapter Card Support software. The most current version of this
software is available from the Apple Web site.
When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
This problem is caused by either a software or a hardware
component.Software troubleshooting
●Check that your Macintosh supports USB.
●Verify that your Macintosh operating system is Mac OS X v10.1
or later.
●Ensure that your Macintosh has the appropriate USB software
from Apple.
Table 12-2  Problems with Mac OS X (continued)
250 Chapter 12   Solve problems ENWW
 
						

							When connected with a USB cable, the product does not appear in the Print Center or Printer Setup Utility after the driver is selected.
Cause
Solution
Hardware troubleshooting
●Check that the product is turned on.
●Verify that the USB cable is connected correctly.
●Check that you are using the appropriate high-speed USB cable.
●Ensure that you do not have too many USB devices drawing
power from the chain. Disconnect all of the devices from the
chain, and connect the cable directly to the USB port on the host
computer.
●Check to see if more than two nonpowered USB hubs are
connected in a row on the chain. Disconnect all of the devices
from the chain and connect the cable directly to the USB port on
the host computer.
NOTE:The iMac keyboard is a nonpowered USB hub.
Table 12-2  Problems with Mac OS X (continued)
ENWW Solve common Macintosh problems 251
 
						

							252 Chapter 12   Solve problems ENWW
 
						

							A Supplies and accessories
●Order parts, accessories, and supplies
●
Part numbers
ENWW253
 
						

							Order parts, accessories, and supplies
Several methods are available for ordering parts, supplies, and accessories:
●
Order directly from HP
●
Order through service or support providers
●
Order directly through the embedded Web server (for printers that are connected to a network)
●
Order directly through the HP Easy Printer Care software
Order directly from HP
You can obtain the following items directly from HP:
●Replacement parts: To order replacement parts in the U.S., go to 
www.hp.com/go/hpparts.
Outside the United States, order parts by contacting your local authorized HP service center.
●Supplies and accessories: To order supplies in the U.S., go to 
www.hp.com/go/ljsupplies. To
order supplies and accessories worldwide, go to 
www.hp.com/ghp/buyonline.html.
Order through service or support providers
To order a part or accessory, contact an HP-authorized service or support provider.
Order directly through the embedded Web server (for printers that are
connected to a network)
Use the following steps to order printing supplies directly through the embedded Web server.
1.In the Web browser on the computer, type the IP address or host name of the device. The status
window opens.
2.In the Other links area, double-click Order Supplies. This provides a URL for a site from which
you can purchase consumables.
3.Select the part numbers that you want to order, and follow the instructions on the screen.
Order directly through the HP Easy Printer Care software
HP Easy Printer Care software is a printer management tool designed to make printer configuration,
monitoring, supplies ordering, troubleshooting, and updating as simple and efficient as possible. For
more information about HP Easy Printer Care software, go to 
www.hp.com/easyprintercare.
254 Appendix A   Supplies and accessories ENWW
 
						

							Part numbers
Ordering information and availability might change during the life of the product.
Accessories
ItemDescriptionPart number
HP Color LaserJet  1 x 500 Paper Feeder500-sheet paper feeder and cabinetCB473A
HP Color LaserJet 3 x 500 Paper Feeder3-drawer (500 sheets each) paper feeder
and cabinetCB474A
HP 3-bin Stapler/Stacker Accessory3-bin stapler/stacker with output
accessory bridge unitQ6998A
HP 3-bin Stapler/Stacker or HP Booklet
Maker/Finisher staple cartridge (upper
cartridge on HP Booklet Maker/Finisher)5000-staple replacement cartridgeC8091A
HP Booklet Maker/Finisher AccessoryBooklet maker finisher with output
accessory bridge unitQ6999A
HP Booklet Maker/Finisher saddle-stitch
staple cartridge (lower cartridge)2000-staple replacement cartridge CC383A
Print cartridges
ItemDescriptionPart number
HP Color LaserJet black print cartridge17,000-page black cartridgeCB380A
HP Color LaserJet cyan print cartridge17,000-page cyan cartridgeCB381A
HP Color LaserJet yellow print cartridge17,000-page yellow cartridgeCB382A
HP Color LaserJet magenta print
cartridge17,000-page magenta cartridge CB383A
Image drums
ItemDescriptionPart number
HP Color LaserJet black image drumCB384A
HP Color LaserJet cyan image drum CB385A
HP Color  LaserJet yellow image drum CB386A
HP Color LaserJet magenta image drum   CB387A
Maintenance kits
ItemDescriptionPart number
Image fuser kit 110 volt CB457A
ENWWPart numbers 255
 
						

							ItemDescriptionPart number
Image fuser kit220 voltCB458A
Roller kit CB459A
Image transfer kit   CB463A
Memory
ItemDescriptionPart number
200-pin DDR memory DIMM (dual inline
memory module)
Boosts the ability of the product to handle
large or complex print jobs.128 MBQ7557A
256 MBQ7558A
512 MB Q7559A
Cables and interfaces
ItemDescriptionPart number
Enhanced I/O (EIO) cardHP Jetdirect 635n IPv6/IPsec Print
ServerJ7961G
USB cable 2-meter standard USB-compatible
device connectorC6518A
256 Appendix A   Supplies and accessories ENWW