HP Color LaserJet 3600 User Manual
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You are unable to print from a third-party USB card. Cause Solution This error occurs when the software for USB printers is not installed.When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is s elected. Cause Solution This problem is caused by either a software or a hardware component. Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software from Apple. ● Verify that your Macintosh operating system is Mac OS X V10.1 or later. Hardware troubleshooting ● Check that the printer is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the a ppropriate high-speed USB cable. ● Ensure that you do not have to o many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable dire ctly to the USB port on the host computer. ● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer. NOTE The iMac keyboard is a nonpowered USB hub. ENWW Macintosh problems 167
Software program problems Cannot change system selections Cause Solution The printer control panel locks out system software changes.Contact the network administrator. The software program does not support system changes.See the software program documentation. The correct printer driver is not loaded.Load the correct printer driver. The correct program driver is not loaded.Load the correct program driver. Cannot select a font from the software Cause Solution The font is not available to the software program.See the software program documentation. Cannot select colors Cause Solution The software program does not support color.See the software documentation. Color mode is not selected in the software program or printer driver.Select Color mode instead of Grayscale or Monochrome mode. The correct printer driver is not loaded. Load the correct printer driver. Printer driver does not recognize tray 3 or the 2-sided printing accessory Cause Solution The printer driver has not been configured to recognize tray 3 or the 2-sided printing accessory.See the printer driver online Help for instructions to configure the driver to recognize printer accessories. The accessory might not be installed. Verify that the accessory is installed correctly. 168 Chapter 8 Problem solving ENWW
Print-quality troubleshooting If you are experiencing problems with print quality, the following sections might help you identify the cause of the problem. Print-quality problems associated with media Some print-quality problems arise from the use of inappropriate media. ● Use media that meets HP paper specifications. See Supported media sizes . ● The surface of the media is too smooth. Use pa per that meets HP paper specifications. See Supported media sizes. ● The moisture content is uneven, too high, or too lo w. Use media from a different source or from an unopened ream. ● Some areas of the media reject toner. Use media from a different source or from an unopened ream. ● The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves your problem, ask the supplier of your letterhead to use paper that meets the specifications for this printer. See Supported media sizes . ● The paper is excessively rough. Use a smoother, xerographic paper. ● The driver setting is incorrect. To change the media type setting, see Type and Size. ● The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media. Overhead transparency defects Overhead transparencies can display the same image -quality problems as other types of media and also defects that are specific to printing on transparencies. Also, be cause transparencies are pliable in the print path, the paper-handling components can mark their surface. NOTEThe HP Color LaserJet 3000 series prin ters do not support printing in color on transparencies. NOTE Allow transparencies to cool for at least 30 seconds before handling them. ●In the printer driver Paper tab, select Transparency as the paper type. Also , make sure that the tray is correctly confi gured for transparencies. ● Make sure that the transparencies meet t he specifications for this printer. See Supported media sizes. ● The transparencies are not design ed for correct toner adhesion. Use only transparencies that are designed for HP Color LaserJet printers. ● Handle transparencies by the edges. Oil from fingers can cause spots and smudges. ● Small, random, dark areas on the trailing edge of solid-fill pages might result when transparencies stick together in the output bin. Try printing the job in smaller batches. ENWW Print-quality troubleshooting 169
●If printed colors look wrong when printed, select different colors in the software program or printer driver. ● If you are using a reflective ov erhead projector with the printe d transparencies, use a standard overhead projector instead. Print-quality problems associat ed with the environment If the printer is operating in excessively humid or dr y conditions, verify that the printing environment is within specifications. See the printer getting star ted guide for operating-environment specifications. Print quality problems associated with jams Make sure that all sheets are cleared from the paper path. See Jam recovery. ● If the printer recently ja mmed, print two to three pag es to clean the printer. ● If the sheets do not pass through the fuser, whic h causes image defects on subsequent documents, print two to three pages to clean the printe r. However, if the problem persists, see Print-quality- troubleshooting pages. Print-quality problems associated with toner buildup inside the printer Over time, toner and other particles can collect inside the printer. This buildup can cause the following print-quality problems: NOTETo help reduce toner buildup, always configure the media type in the tray to match the media type that you are using. Pr inting on media that is a different type than the configuration setting can cause excess toner buildup. ● Marks at even intervals on the printed side of the page ● Toner that smears easily ● Toner specs on the page ● Vertical streaks or bands on the page To correct these types of problems, clean the printer. See Cleaning the printer . Print-quality-troubleshooting pages Use the built-in print-quality-troubl eshooting pages to help diagnose and solve print-quality problems. 1. Press Menu. 2. Press to highlight DIAGNOSTICS , and then press . 3. Press to highlight PQ TROUBLESHOOTING , and then press to print the pages. 170 Chapter 8 Problem solving ENWW
The printer returns to the Ready state after printing the print-quality-troubleshooting pages. If you see print-quality defects on the print-quality-tro ubleshooting pages, calibrate the printer. See Calibrating the printer. If defects continue to appear, go to th e appropriate Web site for your printer: ● www.hp.com/go/printquality/clj3000 ● www.hp.com/go/printquality/clj3800 Calibrating the printer Calibration is a printer function that optimizes print quality. If you experience any print-quality problems, calibrate the printer. 1. Press Menu. 2. Press to highlight CONFIGURE DEVICE, and then press . 3. Press to highlight PRINT QUALITY , and then press . 4. Press to highlight FULL CALIBRATE NOW , and then press . ENWW Print-quality troubleshooting 171
A Supplies and accessories ●To order supplies in the U.S., go to www.hp.com/sbso/product/supplies . ● To order supplies worldwide, go to www.hp.com/ghp/buyonline.html . ● To order supplies in Canada, go to www.hp.ca/catalog/supplies . ● To order supplies in Europe, go to www.hp.com/go/supplies . ● To order supplies in Asia-Pacific, go to www.hp.com/paper/ . ● To order accessories, go to www.hp.com/go/accessories . ENWW 173
Parts and supplies Spare parts and supplies for this printer will be available for at least five years after production has stopped. The table below lists available supplies and accessories for the HP Color LaserJet 3000, 3600, and 3800 Series printers. Table A-1 Supplies, accessories, and part numbers PartPart numberType/size Memory upgrades (DIMMs)Q7721ASynchronous 128 MB DDR SDRAM DIMM Q7722ASynchronous 256 MB DDR SDRAM DIMM Q7723ASynchronous 512 MB DDR SDRAM DIMM AccessoriesQ5958AOptional 500-sheet paper feeder (tray 3) Internal (EIO) connectivity for the HP Color LaserJet 3000 and 3800 Series printersJ6073A/GHP Jetdirect high-performance hard disk (20 GB) J7934AHP Jetdirect 620n print server (10/100base-TX Ethernet) J7960AHP Jetdirect 625n print server (10/100/1000T Ethernet) External (EX) connectivityJ3258CHP Jetdirect 170x print server (Ethernet) J6035DHP Jetdirect 175x print server (fast Ethernet, 10/100base- TX, USB 1.1) J6072AHP bt1300 Bluetooth1 wireless printer adapter (USB 1.1 or parallel port interfaces) J7942AHP Jetdirect en3700 print server (fast Ethernet, full feature set, 10/100base-TX, USB 2.0) J7951AHP Jetdirect ew2400 wired/wireless print server (fast Ethernet, value feature set, USB 2.0) Printer supplies for the HP Color LaserJet 3000 Series printerQ7560ABlack print cartridge Q7561ACyan print cartridge Q7562AYellow print cartridge Q7563AMagenta print cartridge Printer supplies for the HP Color LaserJet 3600 Series printerQ6470ABlack print cartridge Q6471ACyan print cartridge Q6472AYellow print cartridge Q6473AMagenta print cartridge Printer supplies for the HP Color LaserJet 3800 Series printerQ6470ABlack print cartridge Q7581ACyan print cartridge Q7582AYellow print cartridge Q7583AMagenta print cartridge Cables C6518AUSB 2.0 printer cable (2-meter [6.5-foot] standard) 174 Appendix A Supplies and accessories ENWW
PartPart numberType/size MediaC2934A50 sheets HP Color LaserJet Transparencies (letter) C2936A50 sheets HP Color LaserJet Transparencies (A4) Q2419AHP LaserJet High Gloss paper (letter) C4179A200 sheets HP LaserJet Soft Gloss paper (letter) C4179B200 sheets HP LaserJet Soft Gloss paper (A4) Q1298AHP LaserJet Tough paper (letter) Q1298BHP LaserJet Tough paper (A4) HPU1132HP Premium Choice LaserJet paper (letter) CHP410HP Premium Choice LaserJet paper (A4) HPJ1124HP LaserJet paper (letter) CHP310HP LaserJet paper (A4) Reference materials5851-1468HP LaserJet Printer Family Print Media Specification Guide 5021-0337PCL/PJL Technical Reference Package For downloadable versions, go to www.hp.com/support/clj3000, www.hp.com/support/clj3600 or www.hp.com/ support/clj3800. When connected, select Manuals. 1Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Table A-1 Supplies, accessories, and part numbers (continued) ENWW Parts and supplies 175
Ordering by using the embedded Web server NOTEThis feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. Use the following steps to order printing supplies directly through the embedded Web server (see Using the embedded Web server). 1. In the Web browser on the computer, type the IP ad dress for the printer. The printer status window appears. Or, go to the URL provided in the alert e-mail. 2. If asked to provide a password, type the password. 3. On the left side of the Device Configuration window, click Order Supplies. This provides the URL where you can purchase supplies and view supplies information, including part numbers and printer information. 4. Select the part numbers you want to or der and follow the onscreen instructions. 176 Appendix A Supplies and accessories ENWW