HP Color LaserJet 3600 User Manual
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Cannot select the printer from the computer Cause Solution The network is not configured correctly for this printer.Use the network software to verify the printer network configuration, or consult with the network administrator. The power receptacle is not working correctly. Connect the printer to a different power receptacle. A message appears that 2-sided printing is not available for the type and size selected Cause Solution The selected paper is not supported for automatic 2-sided printing. Make sure manual 2-sided printing is enabled. See Gaining access to printer driver settings . ENWW Printer response problems 157
Printer control-panel problems The following table lists common printer control-panel problems and suggested solutions for resolving them. Control-panel settings do not work correctly Cause Solution The printer control-panel display is blank, even when the fan is running.Fans might run while the printer is in standby mode (off). Press the printer power button to turn on the printer. Printer settings in the software program or printer driver differ from the printer control-panel settings.Confirm that the settings in the program and printer driver are appropriate. The program settings override the printer-driver and control-panel settings, and the printer-driver settings override the control-panel settings. Control-panel settings were not correctly saved.Reselect the control-panel settings, and then press . An asterisk (*) should appear to the right of the setting. The Data indicator light is lit, and no pages are printing.Buffered data remains in the printer. Press to print the buffered data by using current control-panel settings. Then, the new control-panel settings can take effect. If the printer is on a network, another user might have changed printer control-panel settings. Consult the network administrator to coordinate changes to printer control-panel settings. Unable to select tray 3 (optional 500-sheet paper feeder) Cause Solution Tray 3 does not appear as an input tray option on the configuration page or on the control panel.Tray 3 appears as an option only if it is installed. Verify that tray 3 is installed correctly. Tray 3 does not appear as an option in the printer driver. Verify that the printer driver configuration recognizes tray 3. See the printer driver Help to set up and configure additional trays. See Gaining access to printer driver settings. 158 Chapter 8 Problem solving ENWW
Color-printing problems Printing black instead of color Cause Solution Grayscale is selected in the software program or printer driver.In the software program or printer driver, select Color mode instead of Grayscale or Monochrome mode. The correct printer driver is not selected in your software program.Select the correct printer driver. No color appears on the configuration page.Contact HP support. The control-panel setting for COLOR SUPPLY OUT is set to AUTOCONTINUE BLACK , and one of the color print cartridges is out. The printer continues to print in black only.Replace the color print cartridge. The control-panel setting for RESTRICT COLOR USE is set to DISABLE COLOR , or it is set to COLOR IF ALLOWED and you do not have permission to print in color. Change the control-panel setting to ENABLE COLOR. Incorrect hues print Cause Solution The media does not meet the specifications for this printer.See the HP LaserJet Printer Family Print Media Specification Guide . Go to www.hp.com/support/clj3000, www.hp.com/support/ clj3600 , or www.hp.com/support/clj3800 for HP LaserJet Printer Family Print Media Specification Guide ordering information. When you connect, select Manuals. The printer operates in excessively humid or dry conditions. Verify that the printer environment is within humidity specifications. Store the print media in the same environment as the printer. Calibrate the printer. See Print Quality sub-menu. NOTEFor more information about color-quality problems see Print-quality troubleshooting . A color is missing Cause Solution The HP print cartridge is defective. Replace the cartridge. Inconsistent colors print after installing a print cartridge Cause Solution New print cartridges sometimes require printing several pages before they deliver consistent print quality.Try printing approximately 50 pages with the new cartridge, and then try the print job again. ENWW Color-printing problems 159
Inconsistent colors print after installing a print cartridge Cause Solution Another print cartridge might be low.Check the supplies gauge on the control panel or print a supplies status page. See Using printer information pages . The printer might need calibration.Calibrate the printer. See Calibrating the printer. The print cartridge might be a refilled cartridge. Use a genuine HP print cartridge. See Supplies andaccessories. Printed colors do not match screen colors Cause Solution Extremely light screen colors are not being printed.The software program might interpret extremely light colors as white. If so, avoid using extremely light colors. Extremely dark screen colors print in black.The software program might interpret extremely dark colors as black. If so, avoid using extremely dark colors. The printer might need calibration.Calibrate the printer. See Calibrating the printer. The colors on the computer screen differ from the printer output. For the HP Color LaserJet 3000 and 3800 Series printers only. 1. On the printer driver Color tab, in the Color Options section, select Manual. 2. Click Settings . 3. In Manual Color Options , in the Color Options section, select Default (sRGB) for each object. 4. Click OK to finish. NOTE Several factors can influence your ability to match printed colors to those on your screen: paper, overhead lighting, software programs, operating system palettes, monitors, and video cards and drivers. See Color . 160 Chapter 8 Problem solving ENWW
Incorrect printer output Printer output problems Incorrect fonts print Cause Solution The font has not been correctly selected in the software program.Reselect the font in the software program. The font is not available to the printer. (HP Color LaserJet 3000 and 3800 series printers only.)Download the font to the printer or use another font. (In Windows, the driver does this automatically.) The correct printer driver is not selected.Select the correct printer driver. The font might be correct, but the characters appear blurry because the colors are not aligned correctly.Perform a full printer calibration. See Calibrating the printer. Cannot print all characters in a symbol set Cause Solution The correct font is not selected.Select the correct font. The correct symbol set is not selected.Select the correct symbol set. The software program does not support the selected character or symbol set.Use a font that supports the character or symbol. Text drifts between pages Cause Solution The software program is not resetting the printer to the top of the page.See the software documentation or the PCL/PJL Technical Reference Package for specific information. Characters are erratic or missing, or the printout is interrupted Cause Solution The interface cable is of poor quality.Try using a different, higher quality, IEEE-compliant interface cable. The interface cable is loose.Disconnect and reconnect the interface cable. The interface cable is damaged or bad.Try using a different interface cable. The power cable is loose.Disconnect and reconnect the power cable. You are attempting to print a PCL job, but the printer is configured for PS (HP Color LaserJet 3000 and 3800 Series printers only).From the printer control panel, select the correct printer personality and then resend the print job. You are attempting to print a PS job, but the printer is configured for PCL (HP Color LaserJet 3000 and 3800 Series printers only). From the printer control panel, select the correct printer personality and then resend the print job. ENWW Incorrect printer output 161
Partial printout Cause Solution A memory-error message appears on the printer control panel.1.Increase printer memory by deleting unneeded downloaded fonts, style sheets, and macros from the printer memory. or 2. Add more memory to the printer. The file that you are printing contains errors. Check the software program to verify that the file does not contain errors. 1. From within the same program, print another file that you know is error-free. or 2. Print the file from another program. Smears, vertical lines, toner specks, or repetitive marks appear on printouts Cause Solution The printer needs to be cleaned. Clean the printer. See Cleaning the printer. If the problem persists, see Print-quality troubleshooting. Guidelines for printing with different fonts NOTE This feature is available for the HP Color LaserJet 3000 and 3800 Series printers only. ●The 80 internal fonts are available in PostScript Emulation (PS) and PCL mode. ● To conserve printer memory, download only those fonts that are needed. ● If you require several downloaded fonts, consider installing additional printer memory. Some software programs automatically download fonts at the beginning of each print job. It might be possible to configure those programs to download only soft fonts that are not already resident in the printer. 162 Chapter 8 Problem solving ENWW
Macintosh problems This section lists problems that can occur when using Mac OS V9.x or Mac OS X. Solving problems with Mac OS V9. x NOTEMac OS V9.x is supported for the HP Color LaserJet 3000 and 3800 Series printers only. NOTEUse the Desktop Printer Utility to set up for USB and IP printing. The printer will not appear in the Chooser. The printer name or IP address does not appear in the Desktop Printer Utility. Cause Solution The printer might not be ready.Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected.Make sure that Printer (USB) or Printer (LPR) is selected in the Desktop Printer Utility, depending on the type of connection. The wrong printer name or IP address is being used.To check the printer name or IP address, print a configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility. The interface cable might be defective or of poor quality. Replace the interface cable with a high-quality cable. The PostScript Printer Description (PPD) file is not listed in the Desktop Printer Utility. Cause Solution The printer software might not have been installed or was installed incorrectly.Make sure that the PPD file for your printer model is in the following hard-drive folder: System Folder/Extensions/Printer Descriptions . If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard drive folder: System Folder/Extensions/Printer Descriptions . Reinstall the software. See the getting started guide for instructions. A print job was not sent to the printer. Cause Solution The print queue might be stopped.Restart the print queue: Select the desktop printer icon, open the Printing menu in the top menu bar, and then click Start Print Queue . The wrong printer name or IP address is being used.To check the printer name or IP address, print a configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility. The printer might not be ready. Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or ENWW Macintosh problems 163
A print job was not sent to the printer. Cause Solution Ethernet hub, try connecting directly to the computer or use a different port. The interface cable might be defective or of poor quality.Replace the interface c able with a high-quality cable. You cannot use the computer while the printer is printing. Cause Solution Background Printing has not been selected. For LaserWriter 8.6 and later: Turn on background printing by selecting Print Desktop on the File menu and then clicking Background Printing in the pop-up menu. An encapsulated PostScri pt (EPS) file prints with incorrect fonts. Cause Solution This problem occurs with some programs. ●Send the file in ASCII format instead of binary encoding. ● Try downloading the fonts that are contained in the EPS file to the printer before printing. Your document is not printing with New York, Geneva, or Monaco fonts. Cause Solution The printer might be substituting fonts. Click Options in the Page Setup dialog box to clear substituted fonts. You are unable to print from a third-party USB card. Cause Solution This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Ap ple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site. When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solution This problem is caused by either a software or hardware component.Software troubleshooting ● Check that your Macintosh supports USB and has the appropriate USB software from Apple. ● Verify that your Macintosh operating system is Mac OS V9.1 or later. 164 Chapter 8 Problem solving ENWW
When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected. Cause Solution NOTE The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device. Hardware troubleshooting ● Check that the printer is turned on. ● Verify that the USB cable is connected correctly. ● Check that you are using the a ppropriate high-speed USB cable. ● Ensure that you do not have to o many USB devices drawing power from the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer. ● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer. NOTE The iMac keyboard is a nonpowered USB hub. Solving problems with Mac OS X The printer driver is not listed in the Print Center or Printer Setup Utility. Cause Solution The printer software might not have been installed or was installed incorrectly.Make sure that the printer PPD file is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj , where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt. Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj , where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The printer name, IP address, or Rendezvous host name does not a ppear in the printer list in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready.Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The wrong connection type might be selected. Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection. ENWW Macintosh problems 165
The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility. Cause Solution The wrong printer name, IP address, or Rendezvous host name is being used.Print a configuration page. Verify that the printer name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. The interface cable might be defective or of poor qual ity.Replace the interface c able with a high-quality cable. The printer driver does not automatically set up your select ed printer in the Print Center or Printer Setup Utility. Cause Solution The printer might not be ready.Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port. The printer software might not have been installed or was installed incorrectly.Make sure that the printer PPD file is in the following hard-drive folder: Library/Printers/PPDs/Contents/Resources/ .lproj , where is the two-letter language code for the language that you are using. If necessary, reinstall the software. See the getting started guide for instructions. The PPD file is corrupt.Delete the PPD file from the following hard-drive folder: Library/ Printers/PPDs/Contents/Resources/.lproj , where is the two-letter language code for the language that you are using. Reinstall the software. See the getting started guide for instructions. The interface cable might be defective or of poor qual ity.Replace the interface c able with a high-quality cable. A print job was not sent to the printer that you wanted. Cause Solution The print queue might be stopped.Restart the print queue. Open print monitor and select Start Jobs. The wrong printer name, IP address, or Rendezvous host name is being used. Print a configuration page. Verify that the printer name, IP address, or Rendezvous host name on the configuration page matches the printer name, IP address, or Rendezvous host name in the Print Center or Printer Setup Utility. An EPS file prints with incorrect fonts. Cause Solution This problem occurs with some programs. ●Try downloading the fonts that are contained in the EPS file to the printer before printing. ● Send the file in ASCII format instead of binary encoding. 166 Chapter 8 Problem solving ENWW