HP Color LaserJet 2605dn User Manual

12 Problem solving
This troubleshooting information is organized to help you resolve printing problems. Choose the
general topic or type of problem from the following list.
●
Troubleshooting process
●
Control panel messages
●
Clearing jams
●
Print problems
●
Troubleshooting tools
ENW W 139
 

Troubleshooting process
Use the troubleshooting checklist to solve issues with the printer.
Troubleshooting checklist
Follow the steps below when trying to solve a problem with the printer.
Step
numberVerification stepPossible problemsSolutions
1Is the power on?
When the printer is
connected to a grounded
power source, the control
panel shows Hewlett-
Packard  with both the
Ready and Attention
lights blinking. The
control panel will then
display  Initializing  and
then  Ready , at which
time only the...

Step
numberVerification stepPossible problemsSolutions
correct installation procedure and the
correct port setting.
If the error persists, contact
HP Customer Care. See HP CustomerCare or the support flyer that came in
the printer box.
 
5 Does the printer recognize and print from
a memory card?
Insert a memory card
and print an index page. The printer does not recognize the card.Remove the card and reinsert it into
the memory card slot. Verify that the
card is fully inserted into the slot.
Verify that...

Control panel messages
The majority of the control-panel messages are intended to guide the user through typical operation.
The control-panel messages indicate the status of the current operation, and include a page count on
the second line of the display, if appropriate. When the device is print data, control-panel messages
indicate this status. In addition, alert messages, warning messages, and critical error messages
indicate situations that might require some action.
Alert and warning messages
Alert...

Control panel messageDescriptionRecommended action
ouput bin
alternates with
Clear jam and
then press 
Jam in
print paper path
alternates with
Clear jam and
then press A paper jam has occurred in the print paper
path.Open the door and clear the jam Then
press the 
 ( Select ) button on the control
panel.
Jam in
tra y 1
alternates with
Clear jam and
then press A paper jam has occurred in Tray 1.Clear the jam, and then press the ( Select ) button on the control panel.
Jam in
tra y 2
alternates with
Clear...

Control panel messageDescriptionRecommended action
Load tray 1
[TYPE] [SIZE]
Memory card is
in backwardsThe memory card was inserted backwards
into the card slot.Remove, turn, and reinsert the card.
Memory is low
Press The printer memory has been almost
completely filled.Allow the printer to finish the job, or press
the 
 (Select ) button to cancel the job.
Break the job into smaller jobs that contain
fewer pages.
Misprint
Press The printed pages have been incorrectly
placed on the paper.To continue,...

Control panel messageDescriptionRecommended action
Unauthorized cyan
Unauthorized blackrequired as a result of using non-HP
supplies is not covered under HP warranty.
To continue printing, press 
 (Select ).
Unexpected size
in tray 1
alternates with
Load [SIZE]
Press The paper that the job printed on does not
match the size expected.Load specified paper type and size into the
tray indicated.
Unexpected size
in tray 2
alternates with
Load [SIZE]
Press The paper that the job printed on does not
match the...

Control panel messageDescriptionRecommended action
If you have recently installed a memory
DIMM in the printer, turn off the printer,
remove the memory DIMM, reinstall the
DIMM to verify that it is seated properly,
and then turn on the printer.
If a surge protector is being used, remove
it. Plug the printer directly into the wall
socket. Use the power switch to turn the
printer on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care or the
support flyer that came in the printer box....

Control panel messageDescriptionRecommended action
55.1 Error
59.A0 Error
59.9 Error
54.1C Errorturn on the power and wait for the printer to
initialize.
If a surge protector is being used, remove
it. Plug the printer directly into the wall
socket. Use the power switch to turn the
printer on.
If the error persists, contact HP Customer
Care. See 
HP Customer Care or the
support flyer that came in the printer box.
57 Fan Error
Turn off then onThe printer has experienced a problem with
its internal...

Clearing jams
Occasionally, paper or other print media can become jammed during a print job. Some causes
include the following events:
●The input trays are loaded improperly or overfilled.
● Tray 2 or optional Tray 3 is opened during a print job.
● Too many sheets accumulated in the output area or sheets blocked the output area.
● The print media that is being used does not meet HP specifications. See 
Print-media
specifications .
● The environment in which the print media was stored is too humid or too...