HP Business InkJet 3000 User Manual

							ENWWTroubleshooting installation issues     79    
Problems connecting to a network
NoteAfter correcting any of the following, run the setup program again.
General network troubleshooting
If you are unable to install the printer software on the computer, verify that:
zAll cable connections to the computer and the printer are secure.
zThe network is operational and the network hub is turned on.
zAll applications, including virus protection programs and personal firewalls, are closed 
or disabled.
zMake sure the printer is installed on the same subnet as the computers that will be using 
the printer.
zIf the installation program cannot discover the printer, print the configuration page and 
enter the IP address manually in the installation program. See Understanding and printing 
the configuration page.
zPing the printer using the IP address from an MS-DOS prompt. For example, if the 
IP address is 123.123.123.123, type the following at the MS-DOS prompt: 
C:\Ping 123.123.123.123
If the a reply appears, the IP address is correct.
zIf you are using a computer running Windows, make sure that the network ports created in 
the printer driver match the printer IP address: 
1Print a configuration page. See Understanding and printing the configuration page.
2From the Windows desktop, click Start, point to Settings, and then click Printers or 
Printers and Faxes. 
3Right-click the printer icon, click Properties, and then click the Por ts tab. 
4Select the TCP/IP port for the printer, and then click Configure Port. 
5Compare the IP address listed in the dialog box and make sure it matches the IP 
address listed on the configuration page. If the IP addresses are different, change the 
IP address in the dialog box to match the address on the configuration page.
6Click OK twice to save the settings and close the dialog boxes.
Problems connecting to a wired network
zIf the Link light on the network connector does not turn on, make sure that all of the 
General troubleshooting tips conditions are met.
zThough it is not recommended that you assign the printer with a static IP address, 
you might resolve some installation problems (such as a conflict with a personal firewall) 
by assigning the printer with a static IP address. For more information, see Configure 
network options.
 
						

							80    6 - Maintaining and troubleshootingENWW
Clearing jams
To avoid jams
zMake sure tray 2 is properly inserted, and the printer and trays are placed on a 
flat surface.
zMake sure that nothing is blocking the paper path.
zDo not overload the trays. See Understanding specifications for supported media.
zLoad paper properly. See Loading media.
zDo not use media that is curled or crumpled.
zAlways use media that conforms with specifications. See Selecting print media.
zMake sure the output tray is not overly full when you send a job to print.
zMake sure media is aligned against the right side of the tray.
zMake sure the media length and width guides are adjusted snugly against the media, 
but do not crinkle or bend it.
zIf you have extended the tray, do not press the tray extension lock while inser ting the tray. 
Pressing it will cause the tray to retract when you push in the tray and cause paper jam.
To clear a jam
1Remove all media from the output tray.
2Check the rear access panel or the auto-duplex unit.
aPush the button on either side of the rear access panel or the auto-duplex unit and 
remove the unit.
bLocate any jammed media inside the printer, grasp it with both hands and pull it 
towards you.
cIf the jam is not there, push the buttons in front of the auto-duplex unit and remove 
the cover. If the jam is inside, carefully remove it. Close the cover.
dReinsert the rear access panel or the auto-duplex unit into the printer.
 
						

							ENWWClearing jams     81     3If you cannot locate the jam, lift the output tray and check for a jam in tray 1. If media is 
jammed in the tray, do the following:
aPull out tray 1.
bPull the paper towards you.
cEnsure the media is properly aligned in the tray, reinsert the tray and lower the 
output tray.
4If you have not found the jam and have tray 2 installed, pull out the tray and remove the 
jammed media, if possible. If not, do the following:
aEnsure the printer is turned off, and disconnect the power cord.
bLift the printer off tray 2.
cRemove the jammed media from the bottom of the printer or from tray 2.
dReposition the printer on top of tray 2.
5Open the top cover. If there is paper remaining inside the printer, ensure the carriage has 
moved to the right of the printer, free any paper scraps or wrinkled media and pull the 
media towards you through the top of the printer.
WARNING!Do not reach into the printer when the printer is on and the carriage is stuck. When you open 
the top cover, the carriage should return to its position on the right side of the printer. If it does 
not move to the right, turn off the printer before you remove any jam.
6After clearing the jam, close all covers, turn on the printer (if you turned it off), and then 
press   (Resume button) to continue printing.
The printer will continue printing the next page. You will need to resend any page that was 
jammed in the printer.
 
						

							82    A - HP supplies and accessoriesENWW
A
HP supplies and accessories
This section provides information on HP supplies and accessories for the printer. 
The information is subject to changes, visit HP website (http://www.hpshopping.com) for the 
latest updates. You may also make purchase through the website.
Ordering printing supplies online
Besides the HP website, you may order printing supplies through the embedded Web server 
(EWS) or the Toolbox (Windows).
System requirements for ordering printing supplies
To use the Toolbox, ensure you have the following:
zInternet access
zPrinter connected to your computer using a USB or parallel cable, or connected to 
the network
zToolbox installed on your computer (supported for Windows only)
To use the EWS, ensure you have the following:
zPrinter connected to the network
zWeb browser installed on your computer (either Netscape Navigator 4.8 or 
Microsoft Internet Explorer 5.0 or later)
To order printing supplies
1From the Toolbox (Windows): On the Printer Status tab, click Order Supplies. 
Your default web browser starts and displays a website.
From the EWS: On the Information tab, click Order Supplies.
2Follow the instructions on the website to select and order printing supplies.
 
						

							ENWWAccessories     83    
Accessories
Accessories and cables
Memory modules
Network interfaces 
250-sheet input tray C8261A
HP auto-duplex unit C8258A
HP IEEE-1284 A-B Parallel Cable (2 meter) C2950A
HP IEEE-1284 A-B Parallel Cable (3 meter) C2951A
HP USB A-B (2 meter) C6518A
HP 64 MB SDRAM DIMM Q1887A
HP 128 MB SDRAM DIMM  C9121A
HP Jetdirect 620N print server/Internet connector (EIO module; 
Fast Ethernet)J7934A
HP Jetdirect 625N print server/Internet connector (EIO module; Gigabit) J7960A
HP Jetdirect 170X external print server via USB (Fast Ethernet) J3258B
HP Jetdirect 175X external print server via USB (Fast Ethernet) J6035B
HP Jetdirect 310X external print server via USB (Fast Ethernet) J6038A
HP Jetdirect 500X external print server via USB (Fast Ethernet) J3264A
J3265A
HP Jetdirect 680N wireless 802.11b EIO print server J6058A
HP Jetdirect EW2400 external Fast Ethernet wired and wireless 802.11g 
print serverJ7951A
HP BT3100 Bluetooth wireless printer adapter (USB 1.0 or 
parallel interfaces)J6072A
HP Print Server Appliance 4250 J7941A
 
						

							84    A - HP supplies and accessoriesENWW
Supplies
Ink supplies
Ink cartridges
Printheads
HP Media
Plain paper
HP 10 Black C4844A
HP 11 Cyan C4836A
HP 11 Magenta C4837A
HP 11 Yellow C4838A
HP 11 Black C4810A
HP 11 Cyan C4811A
HP 11 Magenta C4812A
HP 11 Yellow C4813A
HP Bright White Inkjet Paper
500 sheets Letter (8.5 by 11 inches) HPB1124
500 sheets A4 (210 by 297 mm) C1825A
200 sheets A3 (297 by 420 mm) C1858A
250 sheets Tabloid (11 by 17 inches) B1724
250 sheets Letter (8.5 by 11 inches) B250
HP Office Paper
2500 sheets Letter (8.5 by 11 inches) 25005
10-ream carton  Letter (8.5 by 11 inches) C8511
10-ream carton Legal (8.5 by 14 inches) C8514
Tabloid (11 by 17 inches) C1117
HP Office Recycled Paper
500 sheets Letter (8.5 by 11 inches) E1120
500 sheets Letter (8.5 by 11 inches) E1420
 
						

							ENWWSupplies     85    
Photo paper
 
HP Multipurpose Paper
5-ream carton Letter (8.5 by 11 inches) M115R
250 sheets Letter (8.5 by 11 inches) 25011
500 sheets Letter (8.5 by 11 inches) M1120
500 sheets Letter (8.5 by 11 inches) MR311
500 sheets Legal (8.5 by 14 inches) M1420
HP Premium Plus Photo Paper 
20 sheets, glossy Letter (8.5 by 11 inches) C6831A
50 sheets, glossy Letter (8.5 by 11 inches) Q1785A
20 sheets, glossy 4 by 6 inches Q1977A
20 sheets, matte Letter (8.5 by 11 inches) C6950A
20 sheets, matte A4 (210 by 297 mm) C6951A
20 sheets, glossy A4 (210 by 297 mm) C6832A
25 sheets, glossy A3 (297 by 420 mm) (Asia/Pacific) Q5497A
20 sheets, glossy A3 (297 by 420 mm) (Europe) Q5496A
25 sheets, glossy Tabloid (11 by 17 inches) Q5495A
HP Premium Photo Paper 
100 sheets, matte Letter (8.5 by 11 inches) C6563A
100 sheets, glossy Letter (8.5 by 11 inches) C5477A
50 sheets, glossy Letter (8.5 by 11 inches) C6979A
15 sheets, glossy A4 (210 by 297 mm) Q2519A
20 sheets, glossy A3 (297 by 420 mm) C6059A
20 sheets, glossy Tabloid (11 by 17 inches) C6058A
HP Photo Paper 
20 sheets, two-sided glossy Letter (8.5 by 11 inches) C1846A
20 sheets, two-sided glossy A4 (210 by 297 mm) C1847A
20 sheets, one-sided glossy A4 (210 by 297 mm) C6765A
HP Everyday Photo Paper 
100 sheets, two-sided, matte Letter (8.5 by 11 inches) C7007A
25 sheets, two-sided, matte Letter (8.5 by 11 inches) C6983A
25 sheets, two-sided, semi-gloss A4 (Asia/Pacific) (210 by 297 mm) C7006A
25 sheets, one-sided, semi-gloss A4 (210 by 297 mm) Q5451A
25 sheets, one-sided, semi-gloss Letter (8.5 by 11 inches) Q5498A
100 sheets, one-sided, semi-gloss 10 by 16.3 mm (Europe) Q5441A
 
						

							86    A - HP supplies and accessoriesENWW
Business communication paper
HP Brochure and Flyer Paper 
50 sheets, two-sided, glossy Letter (8.5 by 11 inches) C6817A
50 sheets, matte Letter (8.5 by 11 inches) C6955A
100 sheets, tri-fold, two-sided, glossy Letter (8.5 by 11 inches) C7020A
100 sheets, tri-fold, matte Letter (8.5 by 11 inches) Q5443A
100 sheets, tri-fold, matte A4 (210 by 297 mm) Q6590A
50 sheets, tri-fold, two-sided, glossy A4 (210 by 297 mm) Q2525A
50 sheets, two-sided, glossy A4 (210 by 297 mm) C6818A
100 sheets, matte A4 (210 by 297 mm) Q6592A
100 sheets, matte Letter (8.5 by 11 inches) Q5445A
150 sheets, two-sided, glossy Letter (8.5 by 11 inches) Q1987A
50 sheets, matte A3 (297 by 420 mm) Q6591A
50 sheets, two-sided, glossy A3 (297 by 420 mm) C6821A
50 sheets, two-sided, glossy Tabloid (11 by 17 inches) C6820A
HP Premium Presentation Paper 
150 sheets Letter (8.5 by 11 inches) Q5449A
150 sheets A4 (210 by 297 mm) Q6593A
100 sheets A3 (297 by 420 mm) Q6594A
100 sheets Tabloid (11 by 17 inches) Q6595A
HP Premium Inkjet Transparency Film 
20 sheets Letter (8.5 by 11 inches) C3828A
50 sheets Letter (8.5 by 11 inches) C3834A
20 sheets A4 (210 by 297 mm) C3832A
50 sheets A4 (210 by 297 mm) C3835A
HP Premium Plus Inkjet Transparency Film 
20 sheets A4 (210 by 297 mm) C7031A
20 sheets Letter (8.5 by 11 inches) C7030A
50 sheets A4 (210 by 297 mm) C7029A
50 sheets Letter (8.5 by 11 inches) C7028A
HP Premium Inkjet Paper 
200 sheets Letter (8.5 by 11 inches) 51634Y
200 sheets, coated, matte A4 (210 by 297 mm) 51634Z
100 sheets, coated, heavyweight A4 (210 by 297 mm) C1853A
100 sheets A3 (297 by 420 mm) C1856A
100 sheets Tabloid (11 by 17 inches) C1855A
 
						

							ENWWObtaining electronic support     87    
B
Support and warranty
If the printer is not operating properly and the suggestions in Maintaining and troubleshooting 
do not solve the problem, try using one of the following support services to obtain assistance.
Obtaining electronic support
You can obtain support from HP from the following electronic sources:
zWeb
Visit the printer website on hp.com for the latest software, product, operating system, 
and support information: 
http://www.hp.com/support/businessinkjet2800
zToolbox (Windows)
The Toolbox provides easy, step-by-step solutions to common printing problems. 
SeeToolbox (Windows).
Obtaining HP telephone support
During the warranty period, you may obtain assistance from the HP Customer Care Center.
Before you call
To assist our Customer Care Center representatives to serve you better, prepare the following 
information before calling.
1Print the printer configuration page. See Understanding and printing the configuration 
page for instructions on how to print this page. If the printer does not print, get the 
following information ready.
amodel number and serial number. (Check the back of the printer.) 
bprinter model
2Check the operating system that you are using, such as Windows 98 SE.
3If the printer is connected to the network, check the network operating system, such as 
Windows NT Server 4.0.
4Note how the printer is connected to your system, such as parallel, USB, or network.
5Obtain the printer driver and version number of the printer software, such as 
HP Business Inkjet 2800 Series Version: 62.43.12.0. (To find the printer driver version 
number, open the printer settings or properties dialog box and click the About tab.) 
6If you have a problem printing from a particular application, note the application and 
version number.
 
						

							88    B - Support and warrantyENWW
Telephone support numbers
In many location, HP provides toll free telephone support during the warranty period. 
However, some of the support numbers listed below may not be toll free.
For the most current list of telephone support numbers, see http://www.hp.com/support.
Country/RegionTelephone number
Albania *
Algeria 213 17 63 80
Anguila 1-800-8722881 
Argentina 0-810-555-5520 
Aruba 800-8000 
Australia (03) 8877 8000
Austria 08 1000 1000
Bahamas 1-800-711-2884
Bahrain +971 4 366 2020
Barbados 001-800-8722881 
Belgium 078 600 600
Belize 811 
Bermuda 1-800-711-2884
Bolivia 0-800-1110 
Bosnia-Hercogovina *
Brazil Outside São Paolo: 0800-157751
Greater Sao Paolo: (11) 4689-2012
Brit. Virgin Islands 001-800-8722881 
Bulgaria *
Canada (905) 206-4663
(877) 621-4722
Cayman Islands 1-800-711-2884
Chile 800-3600999
China 021-38814518 
Colombia 01-8000-114726
Costa Rica 0-800-011-0524
Croatia *
Cyprus 800 9 2649
Czech Republic 2 61 307 310
Denmark 70 11 77 00
Dominican Republic 1-800-711-2884
Ecuador Andinatel 999119 
Pacifictel 1-800-225528
Egypt 202 532 5222