HP 2500 L Service Manual

EN 6 Troubleshooting169
Control panel light messages
Note For non-error status messages, see “ Supplies Status lights” on page 170 and “ Printer Status 
lights” on page 174.
Each error message is listed in the following tables along with possible causes and steps to 
resolve the identified errors. 
You can also see the embedded Web server for a text message that correlates with the light 
pattern. Or, see the HP Color LaserJet 2500 Series Toolbox to view animations of the light 
patterns and to see their...

170Troubleshooting C9706-90926
Supplies Status lights 
This section describes the meaning of the patterns for the lights in the Supplies Status area. 
Information about supplies also appears in the Printer Status and Alerts software, the embedded 
Web server, and the HP Color LaserJet 2500 Series Toolbox. For more information about how to 
use and view the embedded Web server, see page 41.
Table 22. Supplies Status light messages Message Possible causes Solutions
The black-print-cartridge 
light is on....

EN 6 Troubleshooting171
The black-print-cartridge 
light is blinking, and the 
printer stops printing. 
The print cartridge is 
empty or missing. 

The printer cannot 
detect the print 
cartridge correctly.  1. Reinsert or replace the print cartridge.
2. If the print-cartridge light is still blinking but the 
Attention light is not on, turn the printer off and 
then back on. 
3. If the problem persists, repeat the above steps  with black print cartridges until the error is 
resolved.
4. If the problem...

172Troubleshooting C9706-90926
The four print-cartridge 
lights are blinking, and 
the printer stops printing. 
The print cartridges 
are empty or missing. 

The printer cannot 
detect the print 
cartridges correctly. 1. Replace any non-HP print cartridges with HP 
print cartridges.
2. Reinsert or replace the print cartridges.
3. If the print-cartridge lights are still blinking but  the Attention light is not on, turn the printer off 
and then back on.
4. If the problem persists, repeat the above steps...

EN 6 Troubleshooting173
The magenta-print-
cartridge light is blinking 
and the Attention light is 
on. The printer stops 
printing.  The magenta print 
cartridge is a non-HP 
print cartridge. 
CAUTION:
 If you 
continue printing after this 
print cartridge is empty, 
the printer can be 
damaged. See  “Hewlett-
Packard limited warranty 
statement ” on page 23. If you still want to use this non-HP print cartridge, 
press (
C
ANCELJOB) to continue printing. 
NOTE:  You will not receive any indication from...

174Troubleshooting C9706-90926
Printer Status lights 
The following section describes the meaning of the light patterns in the Printer Status area. 
Information about the printer status also appears in the Printer Status and Alerts software and 
the embedded Web server. For more information about how to use and view the embedded Web 
server, see page 41.
Several errors have secondary light patterns, which provide more information about the specific 
type of error that occurred.The following errors types...

EN 6 Troubleshooting175
The Go (green) light is 
blinking.
The top cover has 
been opened and 
then closed

You pressed 
(R
OTATE 
C
AROUSEL).

Pressing ( GO) returns the printer to the 
Ready state. If you do not press  ( G
O), the 
printer automatically returns to the Ready state 
after approximately 10 seconds. 

Pressing (ROTATECAROUSEL) brings 
another print cartridge to the top position.
The Attention light is 
blinking and the Go light 
is on. The printer stops 
printing. A manual-feed job was...

176Troubleshooting C9706-90926
The Attention light, 
Ready light, and Go light 
are on. The printer stops 
printing, and pressing any 
button has no effect. 
Perform these steps.Service error. 1
If the printer is connected to a power strip or 
surge protector, disconnect it and connect the 
power cable directly to a working wall outlet.
2 Turn the printer off and then back on. If the 
problem persists, leave the printer off for 15 
minutes to reset the printer.
3 If the problem continues, press and hold...

EN 6 Troubleshooting177
Attention with Ability to Continue secondary messages 
If the printer has an Attention with Ability to Continue error (the Attention light is blinking and the 
Go light is on), press and hold  ( G
O) and  (CANCELJOB) simultaneously to see the 
secondary error message. 
You can also view the embedded Web server, which provides a text message that corresponds 
to the error and its secondary light pattern. For more information about how to use and view the 
embedded Web server, see...

178Troubleshooting C9706-90926
Chosen Personality Not Available error
The Ready light and Go light are blinking. The current job was canceled because the printer language 
(personality) is not supported.
1Press ( G
O) to clear the message.
2 If you printed the job using one of the PCL drivers, try printing using the PS driver, or vice versa.
3 Turn off the printer and remove or replace the language font DIMM.  Caution: You must turn off the 
printer before inserting or removing DIMMs.
Data Received...