HP 2500 L Service Manual

EN 5 Removal and replacement159
500-sheet feeder motor
1Unplug one connector (callout 1) from the motor.
2 Remove two screws (callout 2) and then lift the motor from the feeder
Figure 106. Removing the 500-sheet feeder motor
2
2
1
2 

160Removal and replacement C9706-90926 

EN 6 Troubleshooting161
6Troubleshooting
Chapter contents
Basic troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  162
Clearing jams  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  164
Control panel light messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  169
Supplies Status lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  170
Printer...

162Troubleshooting C9706-90926
Basic troubleshooting
Table 20. Basic troubleshooting
# Verification steps Possible problems Solutions
1
Does the printer turn on 
successfully? 
When the printer is 
connected to a 
grounded power 
source, the control 
panel lights should 
cycle one after another 
and the cartridge 
carousel should rotate.No power.
1. Verify that the printer is plugged in.
2. Verify that the power cable is 
functional and that the power on-off 
switch is on.
Control panel lights do 
not...

EN 6 Troubleshooting163
5Does the printer print 
from the computer? 
Connect the parallel 
cable or USB cable to 
the printer and to the 
computer. Use a word-
processing application 
to send a print job to 
the printer. A USB cable and a 
parallel cable are both 
connected to the 
printer.
When both cables are connected, the 
USB automatically disables itself. 
Disconnect both cables and then 
reinstall the one you want to use.
The cable is not 
connected correctly. Reconnect the cable.
An incorrect...

164Troubleshooting C9706-90926
Clearing jams 
Occasionally, paper or other print media can become jammed during a print job. Causes include 
the following:

Input trays are loaded improperly or are overfilled.

Optional tray 2 or optional tray 3 is removed during a print job.

The top cover is opened during a print job.

Too many sheets have accumulated in an output area or blocked an output area.

The media being used does not meet HP specifications. See the user guide for information 
about print-media...

EN 6 Troubleshooting165
To clear jams from inside the printer 
CAUTION
Jams in this area might result in loose toner on the page. If you get toner 
on your clothes or hands, wash them in cold water. (Hot water will set 
the toner into the fabric.)
1Open the top cover. 
2 Remove the imaging drum  by pushing it away from you and lifting it 
out of the printer.
Note
Yo u   cannot  reach jams by removing the print cartridges.
3 Complete one of these steps:

If the leading edge or the trailing edge of the...

166Troubleshooting C9706-90926
 To clear jams from input areas
1Open optional tray 2 or optional tray 3 to expose the jam.
2 Complete one of these steps:

If the jam has already partially entered the printer, see  “To  c l e a r  
jams from inside the printer”  on page 165.

If the jam is only in the input tray, remove the jam by pulling it out 
by the visible edge. Realign all of the paper in the tray and 
proceed to step 4. 
3 If you could not remove the jam from inside the printer or by pulling 
it...

EN 6 Troubleshooting167
To clear jams from output areas 
CAUTION
Jams in these areas might result in loose toner on the page. If you get 
toner on your clothes or hands, wash them in cold water. (Hot water will 
set the toner into the fabric.)
1Complete one of these steps:

If the paper is not almost completely visible from the top output 
bin, proceed to step 2. 

If the paper is almost completely visible, pull it carefully out of the 
printer and proceed to the step 9.
2 Open the rear output door.
3 If...

168Troubleshooting C9706-90926
6Grasp the fuser handles and pull to remove the fuser from the 
printer. 
WARNING!
The parts on the internal surface of the fuser are very hot. To avoid 
burning yourself, do not touch those parts.
7Using both hands, slowly and steadily remove any paper from inside 
the printer. Then, carefully reinsert the fuser and secure the locks.
8 Reconnect the power cable and turn on the printer.
9 Open the top cover, close it again, and then press  ( G
O) if the Go 
light is...