Hitachi Cp-X10000 Users Manual

							71
Troubleshooting
Troubleshooting
Related messages
When the unit's power is on, messages such as those shown below may be 
displayed. When any such message is displayed on the screen, please follow the 
instructions described below. If the same message is displayed after the remedy, 
or if a message other than the following appears, please contact your dealer or 
service company.
Although these messages will automatically disappear after several minutes, they 
will be displayed again when the power is turned on.
Message Description
There is no input signal. 
Please confirm the signal input connection, and the status of the signal source.
The horizontal or vertical frequency of the input signal is not 
within the specified range.
Please confirm the specs for your projector or the signal source specs.
An improper signal is input. 
Please confirm the specs for your projector or the signal source specs.
The internal temperature is rising too much. 
Turn the projector off (20) soon, and allow it to cool down for 20 
minutes or more. After cooling, perform the following check.
- Are there any obstacles to ventilation around the projector? 
- Does the temperature around the projector exceed the limit 
specified? (
 77)
When this message is displayed without the obstacles mentioned 
above, replacement of the filter unit is required. Replace the filter 
unit soon according to the procedure directed in the paragraph 
"Filter unit" in the chapter "Maintenance" (
 69). Remember 
resetting the FILTER TIME is needed soon after replacement of 
the filter unit.
Replacement of the filter unit is required.  
The value of the timer of the FILTER TIME reached the preset 
value of the FILTER MESSAGE on the SERVICE menu under the 
OPTION menu (
50). Replace the filter unit soon according to 
the procedure directed in the paragraph "Filter unit" in the chapter 
"Maintenance" (
 69). Remember resetting the FILTER TIME is 
needed soon after replacement of the filter unit.
The button operation is not available with following 
condition. 
- While the lens is moving, button operation from the control panel 
or the remote control might be ignored. Wait for the LENS SHIFT 
indicator stopping blinking.
- Pressing the one of buttons to call a signal input might be ignored, 
when all the input ports belonging to the category the button's 
name shows are set to the "SKIP" by the item SOURCE SKIP of 
the OPTION menu. 
						

							72
Troubleshooting
Regarding the indicator lamps
Lighting and blinking of the POWER indicator, the TEMP indicator, the LAMP 
indicator, the 
SECURITY indicator and the SHUTTER indicator have the meanings 
as described in the table below. Please follow the instructions within the table. If 
the same indication is displayed after the remedy, or if an indication other than the 
following is displayed, please contact your dealer or service company .
(Continued on next page)
POWER TEMPLAMPSECURITY SHUTTER Description
Lighting
In 
Orange Turned
off Turned
off Turned
off Turned
offThe projector is in a standby state.
Please refer to the section “Turning on/off”.
Blinking In 
Green Turned
off Turned
off Turned
off Turned
offThe projector is warming up.
Please wait.
Lighting In 
Green Turned
off Turned
off Turned
off Turned
offThe projector is in an on state.
Ordinary operations may be performed.
Blinking In 
Orange Turned
off Turned
off Turned
off Turned
offThe projector is cooling down.
Please wait.
Turnedoff Turned
off Turned
off Blinking
In Red Turned
offThe PIN Lock or (and)  
TRANSITION DETECTOR is (are) on.
Please refer to the description (63,64).
Turnedoff Turned
off Turned
off Turned
off Blinking
In 
Yellow
The SHUTTER is closed.
Please refer to the description (26).
BlinkingIn Red (discre-
tionary) (discre-
tionary) Turned
off Turned
off
The projector is cooling down. A certain error has 
been detected.
Please wait until the POWER indicator finishes blinking, 
and then perform the proper measure using the item 
descriptions below.
Blinking In Red or
Lighting In Red Turned
off Lighting
In Red Turned
off Turned
off
The lamp does not light, and there is a possibility 
that interior portion has become heated.
Please turn the power off, and allow the projector to 
cool down at least 20 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the following items, and then turn the power on again.
• Is there blockage of the air passage aperture?
• Is the air filter dirty?
• 
Does the peripheral temperature exceed 35°C?
If the same indication is displayed after the remedy, please 
change the lamp referring to the section “Lamp unit”.
Blinking In Red or
Lighting In Red Turned
off Blinking
In Red Turned
off Turned
off
The lamp cover has not been properly fixed. 
Please turn the power off, and allow the projector to 
cool down at least 45 minutes. After the projector has 
sufficiently cooled down, please make confirmation of 
the attachment state of the lamp cover. After performing 
any needed maintenance, turn the power on again. If the 
same indication is displayed after the remedy, please 
contact your dealer or service company.
SHUTTER
POWER TEMP LAMP SECURITY 
						

							73
Troubleshooting
• When the interior portion has become overheated, for safety 
purposes, the power source is automatically turned off, and the indicator lamps 
may also be turned off. In such a case, press the “
O” (off) side of the power 
switch, and wait at least 45 minutes. After the projector has sufficiently cooled 
down, please make confirmation of the attachment state of the lamp and lamp 
cover, and then turn the power on again. NOTE
POWERTEMPLAMPSECURITY SHUTTER Description
Blinking
In Red or
Lighting In Red Blinking
In Red Turned
off Turned
off Turned
off
The cooling fan is not operating.
Please turn the power off, and allow the projector to 
cool down at least 20 minutes. After the projector has 
sufficiently cooled down, please make confirmation that 
no foreign matter has become caught in the fan, etc., 
and then turn the power on again.
If the same indication is displayed after the remedy, 
please contact your dealer or service company.
BlinkingIn Red or
Lighting In Red Lighting
In Red Turned
off Turned
off Turned
off
The internal temperature is rising too much. 
Turn the projector off ( 20) soon, and allow it to cool 
down for 20 minutes or more. After cooling, perform the 
following check.
- Are there any obstacles to ventilation around the 
projector? 
- Does the temperature around the projector exceed the 
limit specified? (
 77)
When this message is displayed without the obstacles 
mentioned above, replacement of the filter unit is 
required. Replace the filter unit soon according to the 
procedure directed in the paragraph "Filter unit" in the 
chapter "Maintenance" (
 69). Remember resetting the 
FILTER TIME is needed soon after replacement of the 
filter unit.
Lighting
In 
Green Simultaneous
blinking in  RedTurned
off Turned
off
Replacement of the filter unit is required.  
The value of the timer of the FILTER TIME reached the 
preset value of the FILTER MESSAGE on the SERVICE 
menu under the OPTION menu (
50).  Replace the 
filter unit soon according to the procedure directed in the 
paragraph "Filter unit" in the chapter "Maintenance" (
 69). 
Remember resetting the FILTER TIME is needed soon 
after replacement of the filter unit.
Lighting In 
Green Alternative
blinking in  RedTurned
off Turned
off
There is a possibility that the interior portion has 
become overcooled.
Please use the unit within the usage temperature 
parameters (5°C to 35°C). After the treatment, reset the 
power to on.
Blinking  in 
Green  for 
approx.  3 
seconds Turned
off Turned
off Turned
off Turned
offAt least 1 “Power ON” schedule is saved to the 
projector.
(Please refer to the  User’s Manual - Network Guide: 
Schedule Settings for more information.) 
						

							74
Troubleshooting
PhenomenonCases not involving a machine defectReference
page
Power does not  come on.
The electrical power cord is not plugged in.Correctly connect the power cord. 15
The power switch is not set to the on position.Set the power switch to [ | ] (on).19
The main power source has been interrupted during 
operation such as by a power outage (blackout), etc.
Please disconnect the power plug from the power outlet,
and allow the projector to cool down at least 10 minutes,
then turn the power on again. 19, 20
Either there is no lamp and/or lamp cover, or either 
of these has not been properly fixed.
Please turn the power off, and allow the projector to cool down at 
least 45 minutes. After the projector has sufficiently cooled down, 
please make confirmation of the attachment state of the lamp and 
lamp cover, and then turn the power on again.67
Phenomena that may be easily mistaken for machine defects
►Never use the projector if abnormal operations such as smoke, 
strange odor, excessive sound, damaged casing or elements or cables, penetration 
of liquids or foreign matter, etc. should occur. In such cases, immediately turn off the 
power switch and then disconnect the power plug from the power outlet. After making 
sure that the smoke or odor has stopped, contact your dealer or service company .WARNING
(Continued on next page)
Before requesting repair, please check in accordance 
with the following chart. This operation sometimes 
resolves your problem.
If the situation cannot be corrected; 
 -   The projector’s microprocessor may need to be reset.  
Please push the Shutdown switch by using a pin or similar and the projector will 
be turned off immediately. Before turning it again, wait at least 10 minutes to 
make the projector cool down enough.
 -   Some setting may be wrong. Please use the FACTORY RESET function of 
the SERVICE item in the OPTION menu (
55) to reset all settings to factory 
default. Then, if the problem is not removed after the remedy, please contact 
your dealer or service company. 
						

							75
Troubleshooting
(Continued on next page)
PhenomenonCases not involving a machine defectReference
page
No picture is displayed.
The signal cables are not correctly connected.Correctly connect the connection cables. 11
The brightness is adjusted to an extremely low level.Adjust BRIGHTNESS to a higher level using the menu 
function or the remote control.31
The computer cannot detect the projector as a plug and play monitor.Make sure that the computer can detect a plug and play 
monitor using another plug and play monitor.14
The BLANK screen is displayed.Press the BLANK button on the remote control.
26
The shutter is closed.Press the SHUTTER button.26
No pictures 
or disturbed  pictures are 
displayed on 
HDMI input.
The HDMI cable is not correctly connected.Correctly connect the HDMI cable. 11
Your HDMI equipment is not compatible with the projector
This projector can be connected with another equipment 
that has HDMI or DVI connector, but with some equipment 
the projector may not work properly. 14
Your HDMI equipment and the projector are not harmonized.Turn off the both equipment, and turn on them again
–
The signal format on the HDMI is not supported.Check the video setting on your HDMI equipment.14 
						

							76
Troubleshooting
• Although bright spots or dark spots may appear on the screen, this 
is a unique characteristic of liquid crystal displays, and it does not constitute or 
imply a machine defect. NOTE
Phenomenon Cases not involving a machine defectReference
page
Video screen
display freezes. The FREEZE function is working.
Press the 
FREEZE button to restore the screen to normal.
25
Colors have a faded- out
appearance, or Color tone is  poor.
Color settings are not correctly adjusted.
Perform picture adjustments by changing the COLOR 
TEMP, COLOR, TINT and/or COLOR SPACE settings, 
using the menu functions. 32, 36
COLOR SPACE setting is not suitable.
Change the COLOR SPACE setting to AUTO, RGB, 
SMPTE240, REC709 or REC601. 
36
Pictures appear  dark.
The brightness and/or contrast are adjusted to an 
extremely low level.
Adjust BRIGHTNESS and/or CONTRAST settings to a 
higher level using the menu function. 31
The ECO MODE function is working.
Select NORMAL for the ECO MODE item in the SETUP 
menu.
30, 41
The lamp is approaching the end of its product 
lifetime.
Replace the lamp.67, 68
Pictures appear blurry.
Either the focus and/or horizontal phase settings are 
not properly adjusted.
Adjust the focus using the FOCUS button, and/or H PHASE 
using the menu function. 21
The lens is dirty or misty.
Clean the lens referring to the section “For the lens” in 
"Others".
70
Pictures are  trembling.
The exhaust ventilation holes at front is blocked by 
some objects.
Remove any objects from front side of the projector. 10 
						

							77
Warranty and after-ser vice / Specifications
Warranty and after-service
If a problem occurs with the equipment, first refer to the “Troubleshooting” and 
run through the suggested checks. If this does not resolve the problem, please 
contact your dealer or service company. They will tell you what warranty condition 
is applied.
Specifications
• These specifications are subject to change without notice. The latest 
information is in web site as below.
http://www.hitachi.us/digitalmedia or http://www.hitachidigitalmedia.com NOTE
Item Specifications
Product name Liquid crystal projector
Liquid Crystal Panel CP-X10000: 1024 horizontal x 768 vertical
CP-WX11000: 1366 horizontal x 800 vertical
CP-SX12000: 1400 horizontal x 1050 vertical
Lens * See the manual of the optional lens.
Lamp 350W UHB
Power supply AC 110-120V/6.0A, AC220-240V/3.1A
Power consumption 540W
Temperature range 5 to 35°C (Operating)
Weight (mass) 13.1kg (approx.)
Ports
HDMI   ................................................................. HDMI jack x 1DVI-D  ................................................................ DVI-D jack x 1LAN ..................................................................... RJ45 jack x 1MONITOR OUT ............................... D-sub 15 pin mini jack x 1CONTROL IN   .......................................... D-sub 9 pin pulg x 1CONTROL OUT   ....................................... D-sub 9 pin pulg x 1REMOTE CONTROL IN   ..................... 3.5 stereo mini jack x 1REMOTE CONTROL OUT   ................. 3.5 stereo mini jack x 1S-VIDEO  .............................................. DIN 4 pin mini jack x 1VIDEO 1  ..............................................................RCA jack x 1VIDEO 2  ............................................................. BNC jack x 1COMPUTER IN1   ............................ D-sub 15 pin mini jack x 1COMPUTER IN2  ............................ D-sub 15 pin mini jack x 1BNC 
(G/Y, B/Cb/Pb, R/Cr/Pr, H, V ) 
...................... BNC jack x 5
Component  (Y, Cb/Pb, Cr/Pr )  
..............................RCA jack x 3
Optional parts Lens unit:
USL-801 (Ultra short throw 
lens)
SL-802 (Short throw lens)
SL-803 (Short throw lens)
SD-804(Standard lens)
LL-805 (Long throw lens)
UL-806 (Ultra long throw 
lens)
Lamp: DT01001
Filter unit:  MU06351
Cable cover: CC10000
Lens adapter unit: KU00041
Mounting accessary: HAS-10000 (Bracket for 
ceiling mount)
HAS-204L (Fixing adaptor 
for low ceilings)
HAS-304H (Fixing adaptor 
for high ceilings)
* For further information, check 
our web site (see below), or 
ask your dealer.
(Continued on next page) 
						

							78
Specifications
Specifications (continued)
[unit: mm]
I    O
476
469
272