Handspring Visor Pro Handheld User Guide

Appendix B Page 241
Appendix B
Troubleshooting Tips
If you encounter a problem with your Visor™ handheld computer:
nReview this section to see if your problem is listed 
nCheck our web site at www.handspring.com for the latest 
technical support information
Note:
Thousands of third-party add-on applications have been 
written for Palm OS
® handhelds. Unfortunately, we are not 
able to support such a large number of third-party 
applications. If you are having a problem with a third-party 
application,...

Page 242  Troubleshooting Tips
Operating problems
ProblemSolution
My handheld won’t 
turn on.Try each of these in turn:
nAdjust the contrast control.
nMake sure the battery is fully charged.
nPerform a soft reset; see Appendix A.
nIf your handheld still does not operate, 
try a hard reset; see Appendix A.
My handheld keeps 
turning itself off.Your handheld is designed to turn itself off 
after a period of inactivity. This period can 
be set at one, two, or three minutes. Check 
the Auto-off setting. See...

Appendix B Page 243
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, it activates the 
wrong feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 9.
When I tap the Menu 
icon , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize hand-
writing input with the stylus, you need 
to use Graffiti
® writing. See “Using...

Page 244  Troubleshooting Tips
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the General 
Preferences screen displays the current 
date. See “General preferences” in Chapter 
9 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-
right corner of the screen). Choose All 
to display all of...

Appendix B Page 245
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nPerform a soft reset. See “Resetting 
your handheld” in Appendix A.
nMake sure the HotSync Manager is 
enabled. Open Palm Desktop software, 
from the HotSync menu, choose Setup. 
Make sure that the Enabled option is 
selected.
nCheck the HotSync Manager Local 
Setup settings. Open Palm Desktop 
software, from the HotSync menu, 
choose Setup. Click the Serial...

Page 246  Troubleshooting Tips
I cannot launch the 
HotSync Manager.nMake sure you are not running another 
program, such as America Online, 
CompuServe, or WinFax, that uses the 
port you selected in the Setup dialog 
box.
nReinstall the Palm Desktop software.
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.Try each of these in turn:
nMake sure the HotSync Manager is 
enabled. Open Palm Desktop software, 
from the HotSync menu, choose Setup. 
Make sure that the Enabled...

Appendix B Page 247
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected 
to the outgoing phone line. 
nMake sure the HotSync Manager is 
enabled. Open Palm Desktop software, 
from the HotSync menu, choose Setup. 
Make sure that the Enabled...

Page 248  Troubleshooting Tips
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully. 
(continued)Check the following on your computer: 
(continued)
nMake sure you are not running another 
program, such as WinFax, CompuServe, 
or America Online, that uses the serial 
port you selected in the Setup dialog box.
nMake sure your modem resets before 
you try again. (Turn off your modem, 
wait a minute, then turn it back on.) 
Check the following on your handheld:
nConfirm that the...

Appendix B Page 249
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm OS 
handheld.nConfirm that your handheld and the 
other Visor handheld are between ten 
centimeters (approximately 4) and one 
meter (approximately 39) apart, and 
that the path between the two devices is 
clear of obstacles. Beaming distance to 
other Palm OS handheld computers 
may be different.
nCheck the General Preferences screen 
and make sure the Beam Receive setting 
is on.
n  Move your handheld closer to the...

Page 250  Troubleshooting Tips
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.You can use Security to delete the 
password. If you do this, your handheld 
deletes all entries marked as private. You 
can, however, perform a HotSync operation 
before
 you delete the password: the HotSync 
process backs up all entries, whether or not 
they are marked private. In this case, the 
following procedure restores your private 
entries and lets you access them:
1. Use the...