Handspring Treo 270 User Guide

							Chapter 8Page 211
Creating a user profile
If you need to configure several Palm OS® communicators with specific information (such as a 
company phone list) before distributing them to their actual users, you can create a user profile 
to load the data into a communicator without associating that data with a user name. The User 
Profile feature is designed only for the first-time HotSync operation, before you assign a User ID 
to a particular communicator. 
To create a user profile:
1. Open Palm Desktop software.
2. From the Tools menu, choose Users.
3. Click Profiles. 
4. Click New.
5. Enter a unique name for the profile, and click OK. 
6. Repeat steps 3 and 4 for each profile that you want to create, and then click OK to return to 
Palm Desktop software. 
7. Select the profile from the User list and create the data for the profile (e.g., company phone 
list, etc.).
To use a profile for the first-time HotSync operation:
1. Connect the new communicator to the HotSync cable. 
						

							Page 212  Advanced HotSync® Operations
2. Press the HotSync button on the cable.
3. Click Profiles.
4. Select the profile that you want to load on the communicator, and click OK.
5. Click Yes to transfer all the profile data to the communicator.
The next time you perform a HotSync operation, Palm Desktop software prompts you to assign 
a user name to the communicator. 
						

							Appendix APage 213
Appendix A
Maintaining Your Communicator
This chapter provides information on the following:
nProper care of your Treo™ 270 communicator
nMaximizing battery life
nResetting your communicator
Caring for your communicator
Your communicator is designed to be rugged and reliable and to provide years of trouble-free 
service. Please observe the following general tips when using your communicator:
nTake care not to scratch the screen of your communicator. Keep the screen clean. When 
working with your communicator, use the supplied stylus or plastic-tipped pens intended for 
use with a touch-sensitive screen. Never use an actual pen or pencil or other sharp object on 
the surface of the communicator screen.
nYour communicator is not waterproof and should not be exposed to rain or moisture. Under 
extreme conditions, water may enter the circuitry through the front panel buttons. In general, 
treat your communicator as you would a pocket calculator or other small electronic 
instrument.
nThe touch-sensitive screen of your communicator contains a glass element. Take care not to 
drop your communicator or subject it to any strong impact. Do not carry your communicator 
in your back pocket: if you sit on it, the glass may break.
nProtect your communicator from temperature extremes. Do not leave your communicator on 
the dashboard of a car on a hot day, and keep it away from heaters and other heat sources.
nDo not store or use your communicator in any location that is extremely dusty, damp, or wet.
nUse a soft, damp cloth to clean your communicator. If the surface of the communicator screen 
becomes soiled, clean it with a soft cloth moistened with a diluted window-cleaning solution.
Battery considerations
Please note the following considerations when using the rechargeable battery in your 
communicator:
nWhen wireless mode is on, your communicator battery should provide 150 hours of stand-by 
time, or 3 hours of talk time between charges. When you use your communicator in handheld 
mode and wireless mode is off, your communicator battery provides approximately one week 
of use between charges. 
nYou can conserve battery life by minimizing use of the keyboard backlight feature and by 
choosing a lower Auto-off setting which automatically turns the communicator off after a 
period of inactivity. See page 181 and page 19 for more information. 
						

							Page 214  Maintaining Your Communicator
nIf the battery becomes low in the course of normal use, an alert appears on the communicator 
screen describing the low battery condition. If this alert appears, connect your communicator 
to the HotSync cable or travel charger to charge the battery.
nIf the battery drains to the point where your communicator does not turn on, it stores your 
data safely for about three days. In this case, there is enough residual energy in the battery 
to store the data, but not enough to turn on your communicator. If your communicator does 
not turn on when you press the power button, you should charge the battery immediately.
nIf you leave a drained battery in your communicator for an extended period of time, you can 
lose all of the stored data. If this happens, charge the battery and use the reset button to reset 
your communicator as described in the next section. After you reset your communicator, 
perform a HotSync operation to restore the data from your computer. 
Resetting your communicator
Under normal circumstances, you will not have to use the reset button. On rare occasions, 
however, your communicator may no longer respond to buttons or the screen. In this case, you 
need to perform a reset to get your communicator running again.
Performing a soft reset
A soft reset tells your communicator to stop what it’s doing and start over again. All records and 
entries stored in your communicator are retained with a soft reset. After a soft reset, the Welcome 
screen appears, followed by the General Preferences screen (to set time and date). 
To perform a soft reset:
1. Unscrew the tip of the stylus to access the reset tool.
 
2. Use the reset tool to gently press the reset button inside the hole on the back panel of your 
communicator.
Tip: You can also use the tip of an unfolded paper clip (or similar object without a sharp tip). 
 
Reset tool 
						

							Appendix APage 215
Performing a warm (or safe) reset
A warm (or safe) reset bypasses system extensions on your communicator, such as HackMaster 
hacks or system patches. Performing a warm reset enables you to uninstall a third-party 
application that may be causing a problem.
To perform a warm (or safe) reset:
1. Press and hold the top scroll button on the front panel of your communicator.
2. While holding down the top scroll button, use the reset tool (or similar object without a sharp 
tip) to gently press the reset button.
3. When the system screen appears, release the top scroll button.
Performing a hard reset
With a hard reset, all records and entries stored in your communicator are erased. Never perform 
a hard reset unless a soft or warm reset does not solve your problem. 
Note:  You can restore any data previously synchronized with your computer during the next 
HotSync operation.
To perform a hard reset:
1. Press and hold the power button on the top of the communicator.
2. While holding down the power button, use the reset tool (or similar object without a sharp tip) 
to gently press and release the reset button.
3. When the system screen appears, release the power button.
4. When a message appears on the communicator screen warning that you are about to erase 
all the data stored on your communicator, do one of the following:
nPress the top scroll button on the front panel of your communicator to complete the hard 
reset and display the Digitizer screen.
nPress any other button to perform a soft reset.
Note: With a hard reset, the current date and time are retained. Formats Preferences and 
other settings are restored to their factory default settings.
5. If the language selection screen appears, select the same language you selected for your 
desktop software. Choosing a different language may result in loss of data. 
						

							Page 216  Maintaining Your Communicator
To restore your data after a hard reset:
1. Click the HotSync Manager icon Ô
 in the Windows system tray (bottom-right corner of 
the taskbar).
Tip: You can also click the HotSync command on the Palm Desktop software menu bar.
2. From the HotSync Manager menu, choose Custom.
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note: Changing the HotSync setting from the default affects only the next HotSync 
operation. Thereafter, the HotSync Actions revert to their default settings.
7. Click OK.
8. Repeat steps 4 through 7 to change conduit settings for other applications.
9. Click Done to activate your settings.
10. Perform a HotSync operation. 
						

							Appendix BPage 217
Appendix B
Troubleshooting Tips
If you encounter a problem with your Treo™ 270 communicator:
nReview this section to see if your problem is listed 
nCheck our web site at www.handspring.com for the latest technical support information
Note: Thousands of third-party add-on applications have been written for Palm OS
® devices. 
Unfortunately, we are not able to support such a large number of third-party applications. 
If you are having a problem with a third-party application, please contact the developer or 
publisher of that software.
Software installation problems
ProblemSolution
Palm™ Desktop software will 
not install successfully.Disable any anti-virus software, close any open applications or 
utilities, and then perform the installation again.
If you are installing on a computer at your workplace, make 
sure your System Administrator grants you the rights to install 
software.
If you are still having problems installing the Handspring 
software, try these steps:
1. Download the latest version of the software from the 
Customer Support or Product Support section of 
www.handspring.com.
2. Restart your computer in “safe mode.” In most versions of 
Windows you can do this by pressing F8 on the keyboard 
as the computer boots. 
3. Install the file you downloaded in step 1. If the installation 
finishes, restart your computer in the normal operating 
mode and start using Palm Desktop software. 
						

							Page 218 Troubleshooting Tips
Operating problems
Tapping and keyboard problems
ProblemSolution
My communicator won’t 
turn on.Try each of these in turn:
nAdjust the display settings.
nMake sure the battery is fully charged.
nPerform a soft reset. See page 214 for details.
nIf your communicator still does not operate, try a hard 
reset. See page 215 for details.
My communicator keeps 
turning itself off.Your communicator is designed to turn itself off after a period 
of inactivity. This period can be set at one, two, or three 
minutes. Check the Auto-off setting. See page 181 for details.
My communicator is not 
making any sounds.nCheck the ringer switch setting on top of your 
communicator. The   setting turns off all sounds on your 
communicator. 
nCheck the System Sound setting. See page 181 for 
details.
My communicator has frozen. This is most commonly attributed to conflicts with third-party 
software. Try each of these in turn:
nPerform a soft reset. See page 214 for details.
nDelete any application you recently installed. See page 44 
for details.
nPerform a warm reset. See page 215 for details.
nPerform a hard reset. See page 215 for details.
I don’t see anything on my 
communicator’s screen.nAdjust the display settings.
nCharge the battery. 
nPerform a soft reset. 
ProblemSolution
When I tap the buttons or 
screen icons, it activates the 
wrong feature.Calibrate the screen. See page 180 for details. 
When I press Menu  , 
nothing happens.Not all applications or screens have menus. Try changing to a 
different application. 
						

							Appendix BPage 219
Wireless communication problems
Problem Solution
I can’t use the wireless 
features
nMake sure your Treo battery is charged.
nMake sure wireless mode is on. To turn on wireless mode, 
press and hold the power button for at least two seconds, 
until you hear a confirmation tone. An ascending tone 
means wireless mode is now on, a descending tone means 
wireless mode is now off.
I get a message that my SIM 
card is missing when I turn on 
my Treo 
nMake sure your SIM card is properly inserted. The metal 
contacts must face up on the inside of the SIM door, and 
the side with the corner cut must slide into the SIM slot 
first. For details, see the instructions in the Quick 
Reference guide.
nYour SIM card may be damaged. Contact your wireless 
service provider for a new card.
My Treo requires an unlocking 
code (PIN), but I didnt set one
nYour wireless service provider may have set the locking 
code before you received your Treo. Enter the default 
unlocking code (PIN) and then tap OK. In North America, 
the default unlocking code is usually 1234 or 1111. If this 
doesnt work, contact your wireless service provider. 
Note:  It is actually your SIM card that is locked, not your 
Treo. 
nIf you see the Unblock Phone screen instead of the Unlock 
Phone screen, you entered the unlock code (PIN) 
incorrectly three times, and your Treo is now blocked. 
Contact your wireless service provider to obtain the 
unblock code. If you enter the unblock code (PUK) 
incorrectly ten times, your SIM is permanently disabled.
I called my wireless service 
provider to activate my 
service, but wireless mode still 
doesn’t workSome wireless service providers require 24 hours or more to 
activate your wireless service. If it has been longer than your 
wireless service provider’s activation period, report the problem 
to your wireless service provider.
My phone number isnt on the 
Phone Info screenYour wireless service provider may need to install your phone 
number onto your SIM card. Contact your wireless service 
provider to see if they can send a message to your Treo that 
writes your phone number onto your SIM card. 
						

							Page 220 Troubleshooting Tips
My Treo wont register to the 
networknYou are probably outside a network coverage area. Try 
using another GSM phone to verify whether coverage is 
available in your current location.
nIf coverage is available in your location, try your SIM card in 
another GSM phone. If it still doesn’t work, your SIM card 
may be malfunctioning. Contact your wireless service 
provider for another SIM card.
nTurn off the wireless mode on your communicator, and 
then turn it on again. If a dialog appears asking if you want 
to search for a network, tap Yes.
I tried dialing a phone number, 
but my Treo just beeps at me
nMake sure you dialed the correct number.
nWait a few minutes and try again. If the network is very 
busy, calls cannot connect.
nVerify that you are in a network coverage area and then 
move a few yards away and try the call again. If you are in 
a weak coverage area (1 bar of signal strength or less), you 
may not be able to complete calls even though you are 
registered to the network.
I cant dial international 
numbersFor security purposes, some wireless service providers require 
you to enable international calling on your account. Call your 
wireless service provider for details.
Call waiting doesn’t work Enable call waiting in the Call Preferences dialog. See the 
section that begins on page 101 for details. If the problem 
persists, contact your wireless service provider to confirm that 
this feature is available in your area.
Call forwarding doesnt work For security purposes, most wireless service providers require 
you to enable this feature on your account even though there 
is usually no extra charge. Call your wireless service provider to 
enable call forwarding.
Caller ID blocking for my 
outgoing calls doesnt workSome wireless service providers require you to enable this 
feature on your account. Call your wireless service provider to 
enable blocking your Caller ID.
Some incoming caller’s 
names don’t appear in Call 
History
nFind out if a caller has blocked their Caller ID. 
nCall History does not show names for records you marked 
hidden in your Contacts list.