Handspring Treo 270 User Guide

Chapter 8Page 211
Creating a user profile
If you need to configure several Palm OS® communicators with specific information (such as a 
company phone list) before distributing them to their actual users, you can create a user profile 
to load the data into a communicator without associating that data with a user name. The User 
Profile feature is designed only for the first-time HotSync operation, before you assign a User ID 
to a particular communicator. 
To create a user profile:
1. Open Palm Desktop...

Page 212  Advanced HotSync® Operations
2. Press the HotSync button on the cable.
3. Click Profiles.
4. Select the profile that you want to load on the communicator, and click OK.
5. Click Yes to transfer all the profile data to the communicator.
The next time you perform a HotSync operation, Palm Desktop software prompts you to assign 
a user name to the communicator. 

Appendix APage 213
Appendix A
Maintaining Your Communicator
This chapter provides information on the following:
nProper care of your Treo™ 270 communicator
nMaximizing battery life
nResetting your communicator
Caring for your communicator
Your communicator is designed to be rugged and reliable and to provide years of trouble-free 
service. Please observe the following general tips when using your communicator:
nTake care not to scratch the screen of your communicator. Keep the screen clean. When 
working...

Page 214  Maintaining Your Communicator
nIf the battery becomes low in the course of normal use, an alert appears on the communicator 
screen describing the low battery condition. If this alert appears, connect your communicator 
to the HotSync cable or travel charger to charge the battery.
nIf the battery drains to the point where your communicator does not turn on, it stores your 
data safely for about three days. In this case, there is enough residual energy in the battery 
to store the data, but not...

Appendix APage 215
Performing a warm (or safe) reset
A warm (or safe) reset bypasses system extensions on your communicator, such as HackMaster 
hacks or system patches. Performing a warm reset enables you to uninstall a third-party 
application that may be causing a problem.
To perform a warm (or safe) reset:
1. Press and hold the top scroll button on the front panel of your communicator.
2. While holding down the top scroll button, use the reset tool (or similar object without a sharp 
tip) to gently...

Page 216  Maintaining Your Communicator
To restore your data after a hard reset:
1. Click the HotSync Manager icon Ô
 in the Windows system tray (bottom-right corner of 
the taskbar).
Tip: You can also click the HotSync command on the Palm Desktop software menu bar.
2. From the HotSync Manager menu, choose Custom.
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note: Changing the HotSync setting from...

Appendix BPage 217
Appendix B
Troubleshooting Tips
If you encounter a problem with your Treo™ 270 communicator:
nReview this section to see if your problem is listed 
nCheck our web site at www.handspring.com for the latest technical support information
Note: Thousands of third-party add-on applications have been written for Palm OS
® devices. 
Unfortunately, we are not able to support such a large number of third-party applications. 
If you are having a problem with a third-party application, please...

Page 218 Troubleshooting Tips
Operating problems
Tapping and keyboard problems
ProblemSolution
My communicator won’t 
turn on.Try each of these in turn:
nAdjust the display settings.
nMake sure the battery is fully charged.
nPerform a soft reset. See page 214 for details.
nIf your communicator still does not operate, try a hard 
reset. See page 215 for details.
My communicator keeps 
turning itself off.Your communicator is designed to turn itself off after a period 
of inactivity. This period can be set...

Appendix BPage 219
Wireless communication problems
Problem Solution
I can’t use the wireless 
features
nMake sure your Treo battery is charged.
nMake sure wireless mode is on. To turn on wireless mode, 
press and hold the power button for at least two seconds, 
until you hear a confirmation tone. An ascending tone 
means wireless mode is now on, a descending tone means 
wireless mode is now off.
I get a message that my SIM 
card is missing when I turn on 
my Treo 
nMake sure your SIM card is properly...

Page 220 Troubleshooting Tips
My Treo wont register to the 
networknYou are probably outside a network coverage area. Try 
using another GSM phone to verify whether coverage is 
available in your current location.
nIf coverage is available in your location, try your SIM card in 
another GSM phone. If it still doesn’t work, your SIM card 
may be malfunctioning. Contact your wireless service 
provider for another SIM card.
nTurn off the wireless mode on your communicator, and 
then turn it on again. If a...