Handspring Treo 270 User Guide

Appendix BPage 221
The Blazer® application won’t 
connect to the InternetnConfirm that you wireless service plan includes data 
services and not just voice minutes.
nCheck with your Internet Service Provider to confirm that 
your Network Preferences settings are properly 
configured.
1.Press Option   and then press Menu   to access 
the Applications Launcher.
2.Tap the Preferences icon  . 
3.Select Network from the pick list in the upper-right corner.
4.Check your Username, Password, and the phone...

Page 222 Troubleshooting Tips
I get an error message when I 
send an SMS message to an 
email address Make sure you have subscribed to and enabled the SMS Email 
feature. You need to get the SMS Email Center number from 
your wireless service provider and enter it in the SMS 
Preferences dialog. This number is different from the SMS 
Message Center number you use to send messages to other 
mobile phone numbers. See page 134 for details.
I get an error when sending a 
long message to myselfSome wireless...

Appendix BPage 223
Application problems
ProblemSolution
I tapped the Today button, 
but it does not show the 
correct date.Your communicator is not set to the current date. Make sure 
the Set Date box in the General Preferences screen displays 
the current date. See page 23 and page 181 for details.
I know I entered some 
records, but they do not 
appear in the application.nCheck the Categories pick list (upper-right corner of the 
screen). Choose All to display all of the records for the 
application....

Page 224 Troubleshooting Tips
HotSync problems
ProblemSolution
Why can’t I synchronize 
my communicator with 
my computer?Try each of these in turn. After each step, try to synchronize to see if 
the problem persists:
nMake sure you installed the software that came with your 
communicator. You must install this software even if you 
upgraded from another Palm OS handheld.
nMake sure there are no active calls on your Treo before you begin 
a HotSync operation. You cannot synchronize while you have an...

Appendix BPage 225
I did a HotSync 
operation, but one of my 
applications did not 
synchronize.Click the HotSync Manager and choose Custom. Make sure that the 
conduit appears on the list and that it is set to Synchronize the files. 
See page 199 for details.
I cannot launch the 
HotSync Manager.nMake sure you are not running another program, such as America 
Online, CompuServe, or WinFax, that uses the port you selected 
in the Setup dialog box.
nReinstall the Palm Desktop software.
I am using Outlook...

Page 226 Troubleshooting Tips
Beaming problems
I tried to do a wireless 
HotSync operation, but 
it did not complete 
successfully. 
(continued)Check the following on your communicator:
nConfirm that you are inside a coverage area, and that the signal is 
strong.
nMake sure the dialing instruction dials the correct phone number. 
nIf you need to dial an outside line prefix, make sure you selected 
the Dial Prefix option on your communicator and entered the 
correct code. 
nIf the you have call waiting,...

Page 227
Password problems
Technical support
If you cannot solve your problem after reviewing the sources listed at the beginning of this 
appendix, check our web site www.handspring.com for the latest technical support information.
Before requesting support, please experiment a bit to reproduce and isolate the problem. When 
you do contact support, please be ready to provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you are...

Page 228 Troubleshooting Tips 

Appendix CPage 229
Appendix C
Creating a Custom Expense Report
This section explains how to modify existing Expense application templates and how to create 
your own custom expense report templates for use with the Expense application.
Note: This section assumes that you are familiar with Microsoft Excel or a similar spreadsheet 
application. If you are not familiar with Microsoft Excel, consult your company’s 
Information Services department or another experienced user.
About mapping tables
Before...

Page 230  Creating a Custom Expense Report
To customize a sample Expense Report template:
1. Make a backup copy of the contents of the Template folder.
2. Double-click the name of the sample template you want to modify to open it in Microsoft 
Excel.
3. Make any changes that you want to the names (or other information) in the sample template.
Important: Do not insert rows or columns in the sample template. Doing so changes the way 
your Expense data maps to the template and causes errors. If you want to...