Handspring Treo 180 Communicator User Guide

Appendix BPage 211
Application problems
ProblemSolution
I tapped the Today button, 
but it does not show the 
correct date.Your communicator is not set to the current date. Make sure 
the Set Date box in the General Preferences screen displays 
the current date. See page 22 and page 173 for details.
I know I entered some 
records, but they do not 
appear in the application.nCheck the Categories pick list (upper-right corner of the 
screen). Choose All to display all of the records for the 
application....

Page 212 Troubleshooting Tips
HotSync problems
ProblemSolution
Why can’t I synchronize 
my communicator with 
my computer?Try each of these in turn. After each step, try to synchronize to see 
if the problem persists:
nMake sure you installed the software that came with your 
communicator. You must install this software even if you 
upgraded from another Palm OS handheld.
nMake sure there are no active calls on your Treo before you 
begin a HotSync operation. You cannot synchronize while you 
have an...

Appendix BPage 213
I tried to do a wireless 
HotSync operation, but 
it did not complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on and that it does not shut 
down automatically as part of an energy-saving feature.
nMake sure the modem connected to your computer is turned on 
and is connected to the outgoing phone line. 
nMake sure the HotSync Manager is enabled. Open Palm 
Desktop software, from the HotSync menu, choose Setup. Make 
sure that the Enabled...

Page 214 Troubleshooting Tips
Beaming problems
ProblemSolution
I cannot beam data to 
another IR-equipped Palm 
OS device.nConfirm that your communicator and the other device are 
between ten centimeters (approximately 4) and one 
meter (approximately 39) apart, and that the path 
between the two devices is clear of obstacles. Beaming 
distance to other Palm OS devices may be different.
nCheck the General Preferences screen and make sure 
the Beam Receive setting is on.
n  Move your communicator closer...

Page 215
Password problems
Technical support
If you cannot solve your problem after reviewing the sources listed at the beginning of this 
appendix, check our web site www.handspring.com for the latest technical support information.
Before requesting support, please experiment a bit to reproduce and isolate the problem. When 
you do contact support, please be ready to provide the following information:
nThe name and version of the operating system you are using
nThe actual error message or state you are...

Page 216 Troubleshooting Tips 

Appendix CPage 217
Appendix C
Non-ASCII Characters 
for Login Scripts
The following information enables you to create custom login scripts that require non-ASCII 
characters. It is provided for advanced users who understand the use and requirements of such 
characters in a custom login script.
Use of ^char
You may use the caret ( ^ ) to transmit ASCII command characters. If you send ^char, and the 
ASCII value of 
char is between @ and _, then the character is automatically translated to a single-
byte...

Page 218  Non-ASCII Characters for Login Scripts 

Appendix DPage 219
Appendix D
Advanced Call Forwarding Options
Some wireless service providers support advanced call forwarding options through the use of 
GSM feature codes. These advanced call forwarding options are turned on and off and configured 
by dialing specific code numbers with your communicator.
N
NN No
oo ot
tt te
ee e: 
: :  :  Not all wireless service providers support all of these codes. Contact your wireless service 
provider for more information about which services are available to...

Page 220  Advanced Call Forwarding Options
Forwarding calls that you do not answer
Forwarding calls when your communicator is unreachable
General Commands
Code What it does
*61*number_to_
forward_to#Forwards all calls you receive and do not answer. This option is similar to 
the way that voicemail typically works.
*#61# Reports whether or not you activated the call forwarding for calls you do 
not answer option.
#61#Deactivates the call forwarding for calls you do not answer option, and the 
network...