Handspring Treo 180 Communicator User Guide

Appendix APage 201
Appendix A
Maintaining Your Communicator
This chapter provides information on the following:
nProper care of your Treo™ 180 communicator
nMaximizing battery life
nResetting your communicator
Caring for your communicator
Your communicator is designed to be rugged and reliable and to provide years of trouble-free 
service. Please observe the following general tips when using your communicator:
nTake care not to scratch the screen of your communicator. Keep the screen clean. When 
working...

Page 202  Maintaining Your Communicator
nIf the battery becomes low in the course of normal use, an alert appears on the communicator 
screen describing the low battery condition. If this alert appears, connect your communicator 
to the HotSync cable or travel charger to charge the battery.
nIf the battery drains to the point where your communicator does not turn on, it stores your 
data safely for about three days. In this case, there is enough residual energy in the battery 
to store the data, but not...

Appendix APage 203
Performing a warm (or safe) reset
A warm (or safe) reset bypasses system extensions on your communicator, such as HackMaster 
hacks or system patches. Performing a warm reset enables you to uninstall a third-party 
application that may be causing a problem.
To perform a warm (or safe) reset:
1. Press and hold the top scroll button on the front panel of your communicator.
2. While holding down the top scroll button, use the reset tool (or similar object 
without a sharp 
tip) to gently...

Page 204  Maintaining Your Communicator
To restore your data after a hard reset:
1. Open Palm Desktop software.
2. From the HotSync menu, choose Conduit Settings.
3. From the User pop-up menu, select your user name.
4. Select an application in the Conduit list.
5. Click Conduit Settings.
6. Select Macintosh overwrites handheld.
N
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:: : Changing the HotSync setting from the default affects only the 
next HotSync 
operation. Thereafter, the HotSync Actions revert to their default...

Appendix BPage 205
Appendix B
Troubleshooting Tips
If you encounter a problem with your Treo™ 180 communicator:
nReview this section to see if your problem is listed 
nCheck our web site at www.handspring.com for the latest technical support information
N
NN No
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:: : Thousands of third-party add-on applications have been written for Palm OS
® devices. 
Unfortunately, we are not able to support such a large number of third-party applications. 
If you are having a problem with a...

Page 206 Troubleshooting Tips
Operating problems
Tapping and keyboard problems
ProblemSolution
My communicator won’t 
turn on.Try each of these in turn:
nAdjust the contrast settings.
nMake sure the battery is fully charged.
nPerform a soft reset. See page 202 for details.
nIf your communicator still does not operate, try a hard 
reset. See page 203 for details.
My communicator keeps 
turning itself off.Your communicator is designed to turn itself off after a period 
of inactivity. This period can be set...

Appendix BPage 207
Wireless communication problems
Problem Solution
I can’t use the wireless 
features
nMake sure your Treo battery is charged.
nMake sure wireless mode is on. To turn on wireless mode, 
press and hold the power button for at least two seconds, 
until you hear a confirmation tone. An ascending tone 
means wireless mode is now on, a descending tone means 
wireless mode is now off.
I get a message that my SIM 
card is missing when I turn on 
my Treo 
nMake sure your SIM card is properly...

Page 208 Troubleshooting Tips
My Treo wont register to the 
networknYou are probably outside a network coverage area. Try 
using another GSM phone to verify whether coverage is 
available in your current location.
nIf coverage is available in your location, try your SIM card in 
another GSM phone. If it still doesn’t work, your SIM card 
may be malfunctioning. Contact your wireless service 
provider for another SIM card.
nTurn off the wireless mode on your communicator, and 
then turn it on again. If a...

Appendix BPage 209
The Blazer™ application won’t 
connect to the InternetnConfirm that you wireless service plan includes data 
services and not just voice minutes.
nCheck with your Internet Service Provider to confirm that 
your Network Preferences settings are properly 
configured.
1.Press Option   and then press Menu   to access 
the Applications Launcher.
2.Tap the Preferences icon  . 
3.Select Network from the pick list in the upper-right corner.
4.Check your Username, Password, and the phone...

Page 210 Troubleshooting Tips
I get an error message when I 
send an SMS message to an 
email address Make sure you have subscribed to and enabled the SMS Email 
feature. You need to get the SMS Email Center number from 
your wireless service provider and enter it in the SMS 
Preferences dialog. This number is different from the SMS 
Message Center number you use to send messages to other 
mobile phone numbers. See page 129 for details.
I get an error when sending a 
long message to myselfSome wireless...