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Passwords
Your notebook does not accept your password
Make sure that C
APS LOCK and NUM LOCK are turned off, then 
retype the password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is 
very secure, with no easy way to recover a forgotten password. 
You must return your notebook for repair. Call Gateway 
Customer Care for instructions.
Power
Your notebook is not working on AC power
Make sure that your AC power adapter is connected 
correctly to your notebook. For instructions on 
connecting the AC power adapter, see “Connecting the 
AC adapter” on page 16.
If your notebook is plugged into a surge protector, make 
sure that the surge protector is connected securely to an 
electrical outlet, turned on, and working correctly. To test 
the outlet, plug a working device, such as a lamp, into 
the outlet and turn it on.
Make sure that the AC power adapter cables are free 
from cuts or damage. Replace any damaged cables.
Your notebook is not working on battery power
Check the power management settings. For more 
information about using power management settings, 
see “Changing notebook power settings” on page 74.
Make sure that the battery is installed correctly. For 
instructions on inserting your battery, see “Changing the 
battery ” on page 69.
Make sure that the battery is fully recharged. For more 
information about recharging the battery, see 
“Recharging the battery” on page 68.
Make sure that the battery is calibrated correctly. For 
instructions on recalibrating your battery, see 
“Recalibrating the battery” on page 70.
Let the battery return to room temperature. 
						

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Printer
The printer will not turn on
Make sure that the printer is online. Many printers have 
an online/offline button that you may need to press.
Make sure that the power cable is plugged into an 
AC power source.
The printer is on but will not print
Check the cable between the printer and your notebook. 
Make sure that it is connected to the correct port.
Make sure that the printer is online. Many printers have 
an online/offline button that you may need to press so 
the printer can start printing. Press the button to put the 
printer online.
If the printer you want to print to is not the default 
printer, make sure that you have selected it in the printer 
setup.
  To  s e t  a  d e fa u l t  p ri n te r :
1Click  (Start), then click Control Panel. The Control 
Panel window opens.
2Click Hardware and Sound.
3Click Printers.
4Right-click the name of the printer you want to be the 
default printer, then click Set as Default Printer.
Reinstall the printer driver. See the guide that came with 
your printer for instructions on installing the printer 
driver.
You see a “Printer queue is full” error message
Make sure that the printer is not set to work offline.
  To make sure that the printer is not set to work offline:
1Click  (Start), then click Control Panel. The Control 
Panel window opens.
2Click Hardware and Sound.
3Click Printers. Help
For more information about printer troubleshooting, click Start, then click 
Help and Support. Type the keyword printer troubleshooting in the 
Search Help box, then press E
NTER. 
						

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4If the printer status is Offline, right-click the name 
of the p rinte r you want to use, then  click Use Printer 
Online to set the printer to work online.
Wait until files have been printed before sending 
additional files to the printer.
If you print large files or many files at one time, you may 
want to add additional memory to the printer. See the 
printer documentation for instructions for adding 
additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most 
printers have an online/offline button that you need to press 
after adding paper.
Sound
You are not getting sound from the built-in speakers
Make sure that headphones are not plugged into the 
headphone jack.
Make sure that the volume control on your notebook is 
turned up. For more information about using your 
volume control, see “Adjusting the volume” on page 42.
Make sure that the Windows volume control is turned 
up. For instructions on how to adjust the volume control 
in Windows, see “Adjusting the volume” on page 42.
Make sure that Mute controls are turned off.
Status indicators
The status indicators are not functioning
Make sure the status indicators are turned on. Press 
FN+F1 to toggle the indicators. Help
For more information about troubleshooting sound issues, click Start, 
then click Help and Support. Type the keyword sound troubleshooting in 
the Search Help box, then press E
NTER. 
						

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Touchpad
Touchpad is not working
Make sure the touchpad is turned on. For more 
information, see “Changing mouse, touchpad, or 
pointing device settings” in your online User Guide.
The notebook is not responding when you click or tap on 
the touchpad
Turn on the touchpad. For instructions on how to adjust 
the touchpad settings, see “Changing mouse, touchpad, 
or pointing device settings” in your online User Guide.
The pointer moves unexpectedly
Clean the touchpad with a damp cloth (water only) and 
wipe it dry.
Adjust the touchpad settings. For instructions on how to 
adjust the touchpad settings, see “Changing mouse, 
touchpad, or pointing device settings” in your online 
User Guide.
Video
The projector or monitor is not working
Make sure that you have pressed FN+F4 to activate the 
external monitor option.
Make sure that the monitor is turned on and that the 
video cable is connected correctly.
Telephone support
Before calling Gateway Customer Care
If you have a technical problem with your notebook, follow 
these recommendations before contacting Gateway Customer 
Care:
Make sure that your notebook is connected correctly to 
a grounded AC outlet that is supplying power. If you use 
a surge protector, make sure that it is turned on.
If a peripheral device, such as a keyboard or mouse, does 
not appear to work, make sure that all cables are 
plugged in securely. 
						

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If you have recently installed hardware or software, 
make sure that you have installed it according to the 
instructions provided with it. If you did not purchase the 
hardware or software from Gateway, see the 
manufacturer’s documentation and technical support 
resources.
If you have “how to” questions about using a program, 
see:
Online Help
Printed documentation
The Microsoft Windows documentation
The software publisher’s Web site
See the troubleshooting section of this chapter.
Have your customer ID, serial number, and order number 
available, along with a detailed description of your 
problem, including the exact text of any error messages, 
and the steps you have taken.
Make sure that your notebook is nearby at the time of 
your call. The technician may have you follow 
troubleshooting steps.
The label on the bottom of your notebook includes the 
Gateway Customer Care telephone number. For more 
information, see “Gateway contact information” on 
page 3. Warning
To avoid bodily injury, do not attempt to troubleshoot your 
notebook problem if:




Instead, unplug your notebook and contact a qualified computer 
technician. 
						

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138 
						

							APPENDIXA
139
Legal Information
Important safety information
Regulatory compliance statements
Environmental information
Notices 
						

							APPENDIX A: Legal Information
140
Important safety information
Your Gateway notebook is designed and tested to meet the latest standards for safety of 
information technology equipment. However, to ensure safe use of this notebook, it is important 
that the safety instructions marked on the notebook and in the documentation are followed.
Setting up your system
Read and follow all instructions marked on the notebook and in the documentation 
before you operate your notebook. Retain all safety and operating instructions for future 
use.
Do not use this notebook near water or a heat source such as a radiator.Set up the notebook on a stable work surface.The notebook should be operated only from the type of power source indicated on the 
rating label.
Openings in the notebook case are provided for ventilation. Do not block or cover these 
openings. Make sure you provide adequate space, at least 6 inches (15 cm) , around the 
notebook for ventilation when you set up your work area. Never insert objects of any 
kind into the notebook ventilation openings.
Some notebook are equipped with a three-wire power cord to make sure that the 
notebook is properly grounded when in use. The plug on this cord will fit only into a 
grounding-type outlet. This is a safety feature. If you are unable to insert the plug into 
an outlet, contact an electrician to install the appropriate outlet.
If you use an extension cord with this notebook, make sure that the total ampere rating 
on the products plugged into the extension cord does not exceed the extension cord 
ampere rating.
If your notebook is fitted with a TV Tuner, cable, or satellite receiver card, make sure 
that the antenna or cable system is electrically grounded to provide some protection 
against voltage surges and buildup of static charges.
Care during use
Do not walk on the power cord or allow anything to rest on it.Do not spill anything on the notebook. The best way to avoid spills is to avoid eating 
and drinking near your notebook.
Some notebooks have a replaceable CMOS battery on the system board. There is a 
danger of explosion if the CMOS battery is replaced incorrectly. Replace the battery with 
the same or equivalent type recommended by the manufacturer. Dispose of batteries 
according to the manufacturer’s instructions.
When the notebook is turned off, a small amount of electrical current still flows through 
the notebook. To avoid electrical shock, always unplug all power cables and modem 
cables from the wall outlets before cleaning the notebook.
WarningAlways follow these instructions to help guard against personal injury and 
damage to your Gateway system.
WarningDo not use Gateway products in areas classified as hazardous locations. 
Such areas include patient care areas of medical and dental facilities, 
oxygen-laden environments, or industrial facilities.
WarningTo reduce the risk of fire, use only No. 26 AWG or larger (for example, No. 
24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup 
modem connection. 
						

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Unplug the notebook from the wall outlet and refer servicing to qualified personnel if:The power cord or plug is damaged.Liquid has been spilled into the notebook.The notebook does not operate properly when the operating instructions are 
followed.
The notebook was dropped or the cabinet is damaged.The notebook performance changes.
Replacement parts and accessories
Use only replacement parts and accessories recommended by Gateway.
Regulatory compliance 
statements
Wireless guidance
Low power, Radio transmitting type devices (radio frequency (RF) wireless communication 
devices) , may be present (embedded) in your notebook system. These devices may operate in the 
2.4 GHz (i.e. 802.11b/g LAN & Bluetooth), 5.2 GHz (i.e. 802.11a LAN), and traditional cellular or 
PCS cellular bands (i.e. Cellular data modem). The following section is a general overview of 
considerations while operating a wireless device.
WarningRadio frequency wireless communication can interfere with equipment on 
commercial aircraft. Current aviation regulations require wireless devices to be 
turned off while traveling in an airplane. IEEE 802.11 (also known as wireless 
Ethernet or WiFi), wireless Internet, and Bluetooth communication devices are 
examples of devices that provide wireless communication.
WarningIn environments where the risk of interference to other devices or services 
is harmful or perceived as harmful, the option to use a wireless device may be 
restricted or eliminated. Airports, Hospitals, and Oxygen or flammable gas laden 
atmospheres are limited examples where use of wireless devices may be 
restricted or eliminated. When in environments where you are uncertain of the 
sanction to use wireless devices, ask the applicable authority for authorization 
prior to use or turning on the wireless device.
WarningIf your notebook came equipped with an internal embedded wireless 
device, do not operate the wireless device unless all covers and shields are in place 
and the notebook is fully assembled.
CautionWireless devices are not user serviceable. Do not modify them in any way. 
Modification to a wireless device will void the authorization to use it. Please 
contact Gateway for service. 
						

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142
Additional limitations, cautions, and concerns for specific countries are listed in the specific country 
sections (or country group sections) . The wireless devices in your system are only qualified for 
use in the countries identified by the Radio Approval Marks on the system rating label. If the 
country you will be using the wireless device in, is not listed, please contact your local Radio 
Approval agency for requirements. Wireless devices are closely regulated and use may not be 
allowed.
The power output of the wireless device or devices that may be embedded in your notebook is 
well below the RF exposure limits as known at this time. Because the wireless devices (which may 
be embedded into your notebook) emit less energy than is allowed in radio frequency safety 
standards and recommendations, Gateway believes these devices are safe for use. Regardless of 
the power levels, care should be taken to minimize human contact during normal operation.
Measurements have been performed to show that the RF exposure is below what is considered 
safe  l i mi ts ;  howeve r care  s ho ul d b e take n to  make  s ure  the  use r o r bys tan de rs ke ep  th e t rans mi tte r 
away from their body when the wireless device is transmitting. The transmitting antenna installed 
in the top third of the lid should be used in a manner to maintain 8 inches (20 cm) from user’s or 
bystander’s bodies.
The wireless devices installed in this system are intended to be used indoors. In some areas, use 
of these devices outdoors is prohibited.
Some circumstances require restrictions on wireless devices.
United States of America
Federal Communications Commission (FCC) Intentional 
emitter per FCC Part 15
Low power, Radio transmitter type devices (radio frequency (RF) wireless communication devices) , 
operating in the 2.4 GHz band and/or 5.15 – 5.35 GHz band, may be present (embedded) in your 
notebook system. This section is only applicable if these devices are present. Refer to the system 
label to verify the presence of wireless devices.
Wireless devices that may be in your system are only qualified for use in the United States of 
America if an FCC ID number is on the system label.
CautionOnly use drivers approved for the country in which the device will be used. 
See the Gateway System Restoration Kit, or contact Gateway Customer Care for 
additional information.
ImportantEvery country has different restrictions on the use of wireless devices. 
Since your notebook is equipped with a wireless device, when traveling between 
countries with your notebook, check with the local Radio Approval authorities 
prior to any move or trip for any restrictions on the use of a wireless device in 
the destination country.
CautionWireless devices are not user-serviceable. Do not modify them in any way. 
Modification to a wireless device will void the authorization to use it. Contact 
Gateway for service.
CautionThe transmitting device embedded in this notebook may not be used with 
any antenna other than the one provided with the notebook.
CautionIn order to comply with FCC requirements this transmitter must not be 
operated (or co-located) in conjunction with any other transmitter or antenna 
installed in the notebook.