Gateway M685e Manual
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C H A P T E R5
Troubleshootingyourinteractivewhiteboardsystem
31
Locatingserialnumbers
TheSMARTBoard[Model]interactivewhiteboardserialnumberislocatedonthelower-right
edgeoftheframe,aswellasonthebackoftheinteractivewhiteboard.Formoreinformation,see
theSMARTBoard[Model]interactivewhiteboarduser'sguide(smarttech.com/kb/170410yf.
TheSMART UX80projector'sserialnumberislocatedonthetopoftheprojector.
Theserialnumberisalsolocatedatthebottomoftheprojectorandcanbeseenwhenyoustand...](http://img.usermanuals.tech/thumb/28/104379/w64_m685e-manual-1523536981_d-38.png "Page 39
C H A P T E R5
Troubleshootingyourinteractivewhiteboardsystem
31
Locatingserialnumbers
TheSMARTBoard[Model]interactivewhiteboardserialnumberislocatedonthelower-right
edgeoftheframe,aswellasonthebackoftheinteractivewhiteboard.Formoreinformation,see
theSMARTBoard[Model]interactivewhiteboarduser'sguide(smarttech.com/kb/170410yf.
TheSMART UX80projector'sserialnumberislocatedonthetopoftheprojector.
Theserialnumberisalsolocatedatthebottomoftheprojectorandcanbeseenwhenyoustand...")
C H A P T E R5 Troubleshootingyourinteractivewhiteboardsystem 33 Projector Powerlight Projector Servicelight PentraySelect buttonstatus light Projected image Touchand pencontrol Statusandrelated troubleshooting OffFlashingredOffNoneNoneTheprojector’soperating temperaturehasbeenexceeded. SeeThe“ProjectorOverheated”, “FanFailure”,“LampFailure”or “ColourWheelFailure”message appearsonthenextpage. OffSolidredN/ANoneN/AThere’sanissuewiththe projector’sfanorcolourwheel. SeeThe“ProjectorOverheated”, “FanFailure”,“LampFailure”or “ColourWheelFailure”message appearsonthenextpage. OffOffOffNoneNoneTheprojectorpowercableisn’t properlyconnected. OR There’sanissuewiththemains powersupply(forexample,the circuitbreakerisoffyf. Resolvinginteractivewhiteboardissues Thissectionincludesinformationonresolvingissueswithyourinteractivewhiteboard. Forinformationnotcoveredinthissection,seetheSMART BoardM600seriesinteractive whiteboarduser'sguide(smarttech.com/kb/170410yf. Resolvingoperationissues Toresolveoperationissues,completethefollowingtasks: lConfirmthatallcablesaresecurelyconnectedtothebackofthepentray,computerand controlmodule. lPerformthecalibrationproceduredocumentedintheSMART BoardM600seriesinteractive whiteboarduser'sguide(smarttech.com/kb/170410yf. lResettheinteractivewhiteboardsystembydisconnectingthepowercablefromthewall socketandthenconnectingit. lIfnecessary,completeadditionaltroubleshootingwiththeguidanceofSMART Support usingSMART BoardDiagnostics. Resolvingprojectorissues Resolvingprojectorerrors Systemadministratorscanresolvethefollowingprojectorerrorsontheirownpriortocontacting SMART Support.Performinginitialtroubleshootingonyourprojectorwillreducethetimeofa
C H A P T E R5 Troubleshootingyourinteractivewhiteboardsystem 34 supportcall. Yourprojectorstopsresponding Ifyourprojectorstopsresponding,performthefollowingprocedure. Torestartanunresponsiveprojector 1.PuttheprojectorintoStandbymodeandthenwait30minutesforittocooldown. 2.Disconnectthepowercablefromthepowersocketandthenwaitatleast60seconds. 3.Connectthepowercableandthenturnontheprojector. The“ProjectorOverheated”,“FanFailure”,“LampFailure”or“ColourWheelFailure” messageappears Ifthe“ProjectorOverheated”,“FanFailure”or“ColourWheelFailure”messageappearsandthe projectorstopsprojectinganimage,oneofthefollowingissuesisoccurring: lThetemperatureisoverheatingbutthe“ProjectorOverheated”messagefailstodisplay. lThetemperatureoutsidetheprojectoristoohigh. lOneofthefanshasfailed. lTheprojectorhasacolourwheelissue. Toresolvethe“ProjectorOverheated”,“FanFailure”,“LampFailure”or“ColourWheel Failure”error 1.PuttheprojectorintoStandbymodeandthenwait30minutesforittocooldown. 2.Ifyourroomishot,lowerthetemperatureifpossible. 3.Ensurethatnothingisblockingtheprojector’sairintakeandexhaust. 4.Disconnectthepowercablefromthepowersocketandthenwaitatleast60seconds. 5.Connectthepowercableandthenturnontheprojector. 6.Adjustthefanspeedusingtheservicemenu. 7.Ifthepreviousstepsdon’tresolvetheissue,puttheprojectorintoStandbymode, disconnectthepowercableandthencontactyourauthorisedSMART reseller.
C H A P T E R5 Troubleshootingyourinteractivewhiteboardsystem 35 The“LampFailure”messageappears Ifthe“LampFailure”messageappears,oneofthefollowingissuesisoccurring: lThelampisoverheating,likelyduetoblockedairvents. lThelamphasreachedtheendofitslife. lTheprojectorhasaninternalproblem. Toresolvethe“LampFailure”error 1.Restarttheprojector(seeYourprojectorstopsrespondingonthepreviouspageyf. 2.Ifthelamphasmorethan2000hoursofuseinStandardmodeor3000hoursofusein Economymode,it’sneartheendofitslifespan. 3.ReplaceyourlampasdescribedinRemovingandreplacingtheprojectorlampmoduleon page25. 4.Ifreplacingthelampmoduledoesn’tresolvetheissue,puttheprojectorintoStandbymode, disconnectthepowercableandthencontactyourauthorisedSMART reseller. TheprojectorPowerandServicelightsareoff IftheprojectorPowerandServicelightsarebothoff,oneofthefollowingissuesisoccurring: lTherewasapoweroutageorapowersurge. lAcircuitbreakerorasafetyswitchwastripped. lTheprojectorisn’tconnectedtothepowersource. lTheprojectorhasaninternalproblem. ToresolvetheunlitprojectorPowerandServicelightsissue 1.Checkthepowersourceandthenmakesurethatallcablesareconnected. 2.Confirmthattheprojectorisconnectedtoanactivepowersocket. 3.Makesurethatthepinsontheconnectorsaren’tbrokenorbent. 4.Connectthepowercableandthenturnontheprojector. 5.Ifthepreviousstepsdon’tresolvetheissue,disconnectthepowercableandthencontact yourauthorisedSMART reseller. Resolvingimageissues Toresolvecommonimageissues,completethefollowingtasks: lEnsurethatthecomputerorothervideosourceisonandsettodisplayaresolutionand refreshratesupportedbytheprojector(seeVideoformatcompatibilityonpage75yf. lEnsurethatthevideosourceisproperlyconnectedtotheprojector. lPresstheInputbuttonontheremotecontroltoswitchtothecorrectvideosource.
C H A P T E R5 Troubleshootingyourinteractivewhiteboardsystem 36 Ifthesetasksdon’tresolvetheissue,refertothefollowingsectionsforadditionaltroubleshooting information. Lossofsignal Ifavideosourcesignalisnotdetected,outofrangeoftheprojector’ssupportvideomodesorthe signalisbeingswitchedtoadifferentdeviceorinput, theprojectordoesn’tshowasourcesignalandinstead displaystheSMARTlogoonabluescreen. Toresolvesignallossissues 1.Waitapproximately45secondsfortheimagetosynchronise.Somevideosignalsrequirea longersynchronisationperiod;cyclingbackthroughinputstotheoneyouwantalsohelps imagesynchronisation. 2.Iftheimagedoesn’tsynchronise,checkyourcableconnectionstotheprojector. 3.Ensurethattheimagesignaliscompatiblewiththeprojector(seeVideoformatcompatibility onpage75yf. 4.Ifthereareanyextensioncables,switchboxes,connectionwallplatesorotherdevicesin thevideoconnectionfromthecomputertotheprojector,temporarilyremovethemtoensure theyaren’tcausingthevideosignalloss. 5.Ifyourprojectorstilldoesn’tshowasourcesignal,contactyourauthorisedSMARTreseller. Partial,scrollingorincorrectlydisplayedimage N O T E ThisproceduremayvarydependingonyourversionofWindows®operatingsystemor Mac OS Xoperatingsystemsoftwareandyoursystempreferences.Thefollowingprocedures applytoWindows7operatingsystemsandMac OS X 10.8operatingsystemsoftware.
C H A P T E R5 Troubleshootingyourinteractivewhiteboardsystem 37 Toresolveapartial,scrollingorincorrectlydisplayedimageonyourWindowscomputer 1.SelectStart>ControlPanel>Display. 2.ClickAdjustresolution. 3.Verifythatyourdisplayresolutionsettingis1280×800(WXGAyf. 4.ClickAdvancedsettingsandthenclicktheMonitortab. 5.Verifythatthescreenrefreshrateis60Hz. Toresolveapartial,scrollingorincorrectlydisplayedimageonyourMaccomputer 1.SelectAppleMenu>SystemPreferences. TheSystemPreferencesdialogueboxappears. 2.ClickDisplays. 3.Verifythatyourdisplayresolutionsettingis1280×800(WXGAyf. 4.Verifythatthescreenrefreshrateis60Hz. Unstableorflickeringimage Iftheprojector’simageisunstableorflickering,youcouldhavedifferentfrequencyortracking settingsonyourinputsourcethanonyourprojector. I M P O R T A N T Writedownyoursettingvaluesbeforeadjustinganyofthesettingsinthefollowingprocedure. Toresolveyourunstableorflickeringimage 1.Checkthedisplaymodeofyourcomputer’sgraphicscard.Makesurethatitmatchesoneof theprojector’scompatiblesignalformats(seeVideoformatcompatibilityonpage75yf.Refer toyourcomputer’smanualformoreinformation. 2.Configurethedisplaymodeofyourcomputer’sgraphicscardtomakeitcompatiblewiththe projector.Refertoyourcomputer’smanualformoreinformation. 3.Optionally,resettheprojectorasdescribedinResettingtheprojectoronpage41toadjust thefrequencyandtrackingtotheiroriginalvalues. I M P O R T A N T Thisactionresetsallvaluestotheirdefaults.
C H A P T E R5 Troubleshootingyourinteractivewhiteboardsystem 38 Frozenimage Ifyourprojectorhasafrozenimage,performthefollowingprocedure. Toresolveafrozenimage 1.EnsurethattheHideDisplayfeatureisoff. 2.PresstheHidebuttonontheprojector’sremotecontroltohideorshowthedisplay. 3.Ensurethatyoursourcedevice,suchasyourDVDplayerorcomputer,isn’tmalfunctioning. 4.PuttheprojectorintoStandbymodeandthenwait30minutesforittocooldown. 5.Disconnectthepowercablefromthepowersocketandthenwaitatleast60seconds. 6.Connectthepowercableandthenturnontheprojector. 7.Ifthepreviousstepsdon’tresolvetheissue,contactyourauthorisedSMART reseller. Theimagefromyourconnectedlaptopcomputerisn’tprojected Laptopcomputersettingscaninterferewithprojectoroperations. Somelaptopcomputersdeactivatetheirscreenswhenyouconnectasecondarydisplaydevice. Refertoyourcomputer’smanualfordetailsonreactivatingthecomputer'sdisplayscreen. Unalignedprojectedimage Alignmenterrorsoccurwhentheprojectedimageisn’tperpendiculartothescreen.Alignment errorscanoccurwhenyoumountyourinteractivewhiteboardsystemonanunevensurfaceora wallthathasobstructions,orifyouswiveltheprojectortoofarfromtheverticalcentreofyour interactivewhiteboard. UsetheinstructionsintheSMART Board685ix2interactivewhiteboardsystemsinstallation instructionsincluded(smarttech.com/kb/170472yftoeliminatemostimagealignmentissues. Theprojectorimagecanslipiftheprojectorismovedoftenorinstalledinalocationproneto vibration,suchasnexttoaheavydoor.Followtheseprecautionstohelppreventtheimagefrom becomingmisaligned: lMakesurethattheinstallationwallisplumbandsquareanddoesn’tmoveorvibrate excessively. lMakesurethattherearenoobstructionsbehindtheprojector’swall-mountingbracketand thatthebracketisfirmlysecuredtothewallaccordingtotheinstallationinstructions. lConfirmthatallcablesareheldinplacewiththeappropriatecablemanagementclip. lAdjusttheprojectedimage.SeetheSMART Board685ix2interactivewhiteboardsystem textlessinstallationguideincluded(smarttech.com/kb/170472yfandAligningtheimageon page9.
C H A P T E R5 Troubleshootingyourinteractivewhiteboardsystem 39 Resolvingaudioissues Theprojectorincludesspeakersthatareconnectedtotheaudiooutputconnectorinthe projector’sconnectionpanel.Ifnosoundiscomingfromyourspeakersoraudiosystem,perform thefollowingprocedure. Theprojectorincludesaninternalspeaker.Youcanalsoconnectanexternalaudiosystemtothe audiooutputconnectorintheprojector’sconnectionpanel.Ifsoundisn’tcomingfromeitheryour internalspeakeroryourexternalaudiosystem,performthefollowingprocedures. N O T E YoumightneedtoconfigureyourcomputertopassaudiothroughHDMIifitisn’tconfigured automatically. Toresolveaudioissues,completethefollowingtasks: lIfyou’reusingoptionalexternalspeakersoranexternalaudiosystem,ensurethatthe speakers’oraudiosystem’scablesareproperlyconnectedtotheaudiooutputplugonthe projector’sconnectionpanel. lForthepurposeoftroubleshooting,enableboththeinternalandexternalspeakersby ensuringthattheSystemOutputSwitchintheaudiomenuissettoLineOut+Speaker. lEnsurethatthevideocablefromyourcomputerisconnectedtotheappropriatevideo connectoronyourprojector. lIfyou’reusingaVGAcable,ensurethattheanalogueaudiocablefromyourcomputer’s audiooutputisconnectedtotheprojector’sVGAaudioinputconnector. lPresstheMutebuttonontheprojector’sremotecontrolandifAudioMuteisonturnitoff. lUsetheprojector’sremotecontroltoensurethatthevolumeisn’tatthelowestsetting. lIfyou’reusinganexternalaudiosystem,ensurethatyourspeakeroraudiosystemisonand thatthevolumeisturnedup. lCheckthatyourvideosourceinput,suchasyourcomputerorvideodevice,isn’t malfunctioning.Ensurethatitsaudiooutputisonandthatthevolumeisn’tsettothelowest position. N O T E Youmustdisplaythesourceinput’svideotoplayitsaudiothroughtheconnected speakersoraudiosystem. lEnsurethatthecorrectaudiooutputdeviceisselectedinyourcomputer’sSoundsettings.
C H A P T E R5 Troubleshootingyourinteractivewhiteboardsystem 40 lIfyourcomputer'svideosignalisconnectedwithanHDMIcable,ensurethatyour computer'saudiooutputisalsoconfiguredtooutputaudioviathesameHDMI cable.Ifyour computer'svideosignalisconnectedwithaVGAcable,ensurethatyourcomputer'saudio outputisconfiguredtouseitsanalogueaudiocableconnectedbetweenthecomputerand theprojector. N O T E Ifyou'reusinganHDMIvideoinputontheprojector,don’tuseanyDVItoHDMIadapters, becausetheydon’ttransferaudiofromtheDVIsourcetotheHDMIinputontheprojector. lIfthepreviousstepsdon’tresolvetheissue,contactyourauthorisedSMART reseller. Resolvingnetworkcommunicationissues Ifyoudon’thavenetworkaccess,performthefollowingproceduretotroubleshootyoursystem. Toresolvenetworkcommunicationissues 1.Ensurethatyournetworkcableisproperlyconnectedtotheinternetconnectiononthe projector’sconnectionpanel.TherearetwoRJ45(8P8Cyfports:oneisforthenetworkand oneisforprojector2.Ensurethatthenetworkcableconnectedtothecorrectone. 2.EnsurethattheLANwarninglightontheprojectorisgreen.Toactivatetheprojector’s networkfeatures,usethe“vgaoutnetenable=on”RS-232command(seeProjector programmingcommandsonpage55yforenabletheNetworkandVGAOutsetting(see Adjustingprojectorsettingsonpage67yf.Thenetworkfeaturesontheprojectordon’twork untilyoucompleteoneofthesetasks. Ensurethatthenetworkisenabledintheprojector'son-screendisplaymenu. 3.Ifyoustilldon’thavenetworkaccess,contactyournetworkadministrator.Ifyour administratorisunabletoresolvetheissue,contactyourauthorisedSMARTreseller. Accessingtheservicemenu C A U T I O N lTopreventtamperingorunintentionalchanges,onlysystemadministratorsshouldaccess theservicemenu.Donotsharetheservicemenuaccesscodewithcasualusersofyour interactivewhiteboardsystem. lDonotadjustanysettingsintheservicemenuotherthanthoselistedinthisguide. Changingothersettingscandamageoraffecttheoperationofyourprojectorandmay invalidateyourwarranty.
C H A P T E R5 Troubleshootingyourinteractivewhiteboardsystem 41 Retrievingyourpassword Ifyouforgettheprojector’spassword,youcanretrieveitbyaccessingtheprojectorservicemenu directlyfromtheprojectororfromthepasswordsettingsmenuonyourprojector’swebpage(see Passwordsettingsonpage50yf. Toretrieveyourpasswordfromtheservicemenu 1.Usingtheremotecontrol,pressthefollowingbuttonsquicklytoaccesstheservicemenu: Down,Up,Up,Left,Up. 2.ScrolltoPasswordGetandthenpressEnterontheremotecontrol. Thepasswordappearsonthescreen. 3.Writedownthepassword. 4.ScrolltoExitandthenpressEnterontheremotecontroltoexittheprojectorservicemenu. Resettingtheprojector Atsomepointduringtroubleshooting,youmightneedtoresetallprojectorsettings. I M P O R T A N T Thisactionisirreversible. Toresetallprojectorsettings 1.Usingtheremotecontrol,pressthefollowingbuttonsquicklytoaccesstheservicemenu: Down,Up,Up,Left,Up. 2.ScrolltoFactoryResetandthenpressEnterontheremotecontrol. 3.ScrolltoExitandthenpressEnterontheremotecontroltoexittheprojectorservicemenu. Transportingyourinteractivewhiteboard system SaveyouroriginalSMART Boardinteractivewhiteboardpackagingsothatit’savailableifyou needtotransportyourinteractivewhiteboardsystem.Whenrequired,repackitwithallofthe originalpackaging.Thispackagingwasdesignedtoprovideoptimalshockandvibration protection.Ifyounolongerhaveyouroriginalpackaging,purchasethesamepackagingdirectly fromyourauthorisedSMARTreseller. Ifyouprefertouseyourownpackagingmaterials,makesurethatyouadequatelyprotectyour unit.Makesurethattheprojectorlensandmirrorareprotectedagainstanyphysicalcontactor pressurewhichmaydamagetheprojector’soptics.Sendyourinteractivewhiteboardinanupright positiontodetercarriersfromplacingheavyobjectsonit.