Gateway m675 User Manual

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■Remove any line splitters or surge protectors from your telephone line, 
then check for a dial tone by plugging a working telephone into the 
telephone wall jack.
■If you have additional telephone services such as call waiting, call 
messaging, or voice mail, make sure that all messages are cleared and call 
waiting is disabled before using the modem. Contact your telephone 
service to get the correct code to temporarily disable the service. Also make 
sure that the...

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■Disconnect any answering machine, fax machine, or printer that is on the 
same line as the modem. Do not connect these devices to the same 
telephone line as the modem.
■Make sure that you are not using a digital, rollover, or PBX line. These lines 
do not work with your modem.
■Check for line noise (scratchy, crackling, or popping sounds). Line noise 
is a common problem that can cause the modem to connect at a slower 
rate, abort downloads, or even...

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You can check modem connection speeds and dial-up network (DUN) 
connections by accessing the gateway.your.way dial-up server. The server also 
contains drivers, patches, and updates for current Gateway hardware and 
software.
The server provides a secure connection and is a stand-alone server. You cannot 
use it to access the Internet. The server cannot be accessed Mondays from 
8:00 a.m. to 12:00 p.m. CT.
To access the gateway.your.way dial-up server:
1Insert the red...

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To run modem diagnostics in Windows XP:
1Close all open programs.
2Click Start, then click Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, click 
Printers and Other 
Hardware
.
3Click/Double-click the Phone and Modem Options icon, then click the 
Modems tab.
4Click your modem, then click Properties. The Modem Properties dialog 
box opens.
5Click the Diagnostic tab, then click Query Modem. If information 
about the...

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The modem is noisy when it dials and connects
When your modem tries to connect to another modem, it begins handshaking. 
Handshaking is a digital “getting acquainted” conversation between the two 
modems that establishes connection speeds and communication protocols. You 
may hear unusual handshaking sounds when the modems first connect. If the 
handshaking sounds are too loud, you can turn down the modem volume.
To turn down the modem volume in Windows XP:
1Click...

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■Shut down and restart your notebook.
■Remove all extension cables and switch boxes.
■Try a mouse you know is working to make sure that the mouse port works.
The external mouse works erratically
■Clean the mouse. For more information, see “Cleaning the mouse” on 
page 242.
■Some mouse pad patterns “confuse” optical mice. Try the mouse on a 
different surface.
Networks
You cannot connect to your company network
Every network is unique. Contact your company...

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■The hard drive needs defragmenting. Run Disk Defragmenter to 
consolidate files and folders on the hard drive. For more information, see 
“Defragmenting the hard drive” on page 237.
Passwords
Your notebook does not accept your password
Make sure that CAPS LOCK is turned off, then retype the password.
You forgot your startup password
The password feature (which is set in the BIOS Setup utility) is very secure, with 
no easy way to recover a forgotten password. You must...

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■Make sure that the AC power adapter cables are free from cuts or damage. 
Replace any damaged cables.
Your notebook is not working on battery power
■Make sure that the battery is installed correctly. For more information, see 
“Changing batteries” on page 171.
■Make sure that the battery is fully recharged. For more information, see 
“Recharging the battery” on page 169.
■Make sure that the battery is calibrated correctly. For more information, 
see...

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The notebook will not come out of Standby or Hibernate mode when 
running on battery power.
■The battery fully discharged and AC power is not connected. Connect the 
AC power adapter to power the notebook and charge the battery.
The display goes black while the notebook is still turned on
■Notebook has gone into Standby after sitting idle (power status indicator 
is blinking blue). Press and hold the Power button for about a second to 
resume operations.
■Notebook has...

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3Right-click the name of the printer you want to be the default 
printer, then click 
Set as Default Printer.
To set a default printer in Windows 2000:
1Click Start, Settings, then click Printers.
2Right-click on the name of the printer you want to be the default 
printer, then click 
Set as Default.
■Reinstall the printer driver. See the guide that came with your printer for 
instructions on installing the printer driver.
You see a “Printer queue is full”...