Gateway m505 User Manual

261
Troubleshooting
www.gateway.com
The notebook keeps showing the wrong date and time even after 
resetting
■The CMOS battery on the system board may need to be replaced. Contact 
Gateway technical support.
The notebook seems to be operating more slowly than usual
■The hard drive is full or nearly full. Run the Disk Cleanup utility to clear 
out unnecessary and temporary files, and remove unneeded programs and 
files. For more information, see “Using Disk Cleanup” on page 208.
■The hard drive needs...

262
Chapter 16: Troubleshooting
www.gateway.com
Power
Your notebook is not working on AC power
■Make sure that your AC power adapter is connected correctly to your 
notebook. For more information, see “Connecting the AC adapter” on 
page 18.
■If your notebook is plugged into a surge protector, make sure that the surge 
protector is connected securely to an electrical outlet, turned on, and 
working correctly. To test the outlet, plug a working device, such as a lamp, 
into the outlet and turn it on....

263
Troubleshooting
www.gateway.com
The notebook will not enter Hibernate mode
■Hibernate mode is not activated. For more information, see “Activating and 
using Hibernate mode” on page 156.
The notebook will not come out of Standby or Hibernate mode when 
running on battery power.
■The battery fully discharged and AC power is not connected. Connect the 
AC power adapter to power the notebook and charge the battery.
The display goes black while the notebook is still turned on
■Notebook has gone into...

264
Chapter 16: Troubleshooting
www.gateway.com
To set a default printer:
1Click Start, then click Control Panel. The Control Panel window opens. 
If your Control Panel is in Category View, click 
Printers and Other 
Hardware
.
2Click/Double-click the Printers and Faxes icon. The Printers and Faxes 
window opens.
3Right-click the name of the printer you want to be the default 
printer, then click 
Set as Default Printer.
■Reinstall the printer driver. See the guide that came with your printer for...

265
Troubleshooting
www.gateway.com
■If you print large files or many files at one time, you may want to add 
additional memory to the printer. See the printer documentation for 
instructions for adding additional memory.
You see a “Printer is out of paper” error message
After adding paper, make sure that the printer is online. Most printers have an 
online/offline button that you need to press after adding paper.
Sound
You are not getting sound from the built-in speakers
■Make sure that headphones are...

266
Chapter 16: Troubleshooting
www.gateway.com
■Make sure that the television is turned on and that the S-Video cable is 
connected correctly.
■Televisions in different countries use different standards. If you are 
traveling, you may need to change the TV Out mode. For more 
information, see “Viewing the display on a television” on page 141. 

267
Telephone support
www.gateway.com
Telephone support
Before calling Gateway Technical Support
If you have a technical problem with your notebook, follow these 
recommendations before contacting Gateway Technical Support:
■Make sure that your notebook is connected correctly to a grounded 
AC outlet that is supplying power. If you use a surge protector, make sure 
that it is turned on.
■If a peripheral device, such as a keyboard or mouse, does not appear to 
work, make sure that all cables are plugged...

268
Chapter 16: Troubleshooting
www.gateway.com
Telephone numbers
Gateway offers a wide range of customer service, technical support, and 
information services.
Automated troubleshooting system
Telephone numbers
You can access the following services through your telephone to get answers 
to your questions:Service description How to reach
Use an automated menu system and your telephone 
keypad to find answers to common problems.800-846-2118 (US)
877-709-2945 (Canada)
Resource Service description How to...

269
Tutoring and training
www.gateway.com
Tutoring and training
Gateway’s Technical Support professionals cannot provide hardware and 
software training or tutorial services. Instead, Gateway recommends the 
following tutoring and training resources.
Self-help
If you have how-to questions about using your Gateway-supplied hardware or 
software, see the following resources:
■The printed or online documentation that came with your hardware or 
software. In many cases, additional product information and...

270
Chapter 16: Troubleshooting
www.gateway.com
Tr a i n i n g
Gateway provides the following in-person and computerized training:
Resource Service description For more information
In-Store Training at 
Gateway storesOur friendly and knowledgeable software 
trainers can teach you how to use the 
Internet and the most popular software 
programs, including Microsoft Word, Excel, 
and PowerPoint.www.gateway.com/store
Gateway Learning 
LibrariesA variety of courses and tutorials are 
available on CD. Select...