Gateway M465e Service Manual

							SERVICE GUIDE
Gateway Notebook 
						

							i
Replacing Gateway Notebook Components  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1
Identifying  the  notebook model  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  2
Identifying  components  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  3
Preparing  your  work space   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  4
Preventing static electricity  discharge  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
Tape  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
Preparing  the  notebook  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
Disconnecting from  the  port  replicator  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
Removing the batteries  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
Adding  or  replacing memory modules  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  8
Replacing the cooling  assembly   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  12
Replacing the processor  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  15
Replacing the IEEE 802.11  wireless  card  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  18
Replacing the hard  drive  kit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  23
Replacing the keyboard  cover   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
Replacing the keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  28
Replacing the CMOS battery  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  33
Replacing the LCD  panel assembly   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
Replacing the LCD  panel inverter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
Replacing the LCD  panel or LCD  panel assembly  lid  . . . . . . . . . . . . . . . . . . . . .  42
Replacing the palm  rest   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  48
Replacing the modem  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  51
Replacing the TPM module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  54
Replacing the Bluetooth module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  56
Replacing the system  board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  58
Replacing the external video  board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  62
Contents 
						

							Contentswww.gateway.com
ii 
						

							1
Replacing Gateway Notebook Components
• Identifying the notebook model
•Identifying components
• Preparing your work space
• Preventing static electricity discharge
• Preparing the notebook 
						

							Replacing Gateway Notebook Componentswww.gateway.com
2
ImportantThis service guide is not intended to be
provided to individual users or
consumers. It cannot be provided to
anyone other than an authorized service
provider.
ImportantFor information on the notebook’s
general maintenance, technical support,
safety notices, and regulatory notices, see
the notebook’s user guide.
ImportantIf you have suggestions regarding the
content of this guide, send an e-mail with
the subject “Service Guide Comments” to
[email protected].
Use this service guide to help plan maintenance tasks for the following Gateway 
notebooks:
■M460
■M465-E
■MX6700
All tasks covered in this guide can be performed by an authorized field 
technician without jeopardizing the notebook’s warranty.
Identifying the notebook model
CautionIt is important that you use the correct
service guide for the notebook. Failure to
follow the approved tasks for the
notebook model may result in damage to
the notebook.The label on the bottom of the notebook contains information that identifies 
the notebook model and its features.
Website: www.gateway.com
Online Support:  www.gateway.com/support
Tech Support Phone:   
Hours: 
Model:  
S/No:  
						

							Identifying components www.gateway.com
3
Identifying components
Use this chart to identify the main components of the notebook. For a complete 
list of replaceable parts, see “Contents” on page i.
LCD panel assembly
(see page 35)
Keyboard
(see page 28) Keyboard cover
(see page 26)
Palm rest
(see page 48)Cooling assembly
(see page 12)
Processor
(see page 15) 
						

							Replacing Gateway Notebook Componentswww.gateway.com
4
Preparing your work space
Before performing maintenance on the notebook, make sure that your work 
space and the notebook are correctly prepared.
■Wear a grounding (ESD) wrist strap, and use a grounded or dissipative 
work mat.
■Use a stable and strong table, and make sure that the table top is large 
enough to hold each component as you remove it.
■Use bright lighting to make part identification easier.
■Keep your work surface free from clutter and dust that may damage 
components.
■Use a magnetized screwdriver for removing screws.
■When removing components that are attached to the notebook by a cable, 
unplug the cable before removing the screws, when possible, to avoid 
damaging the cable.
■As you remove components and screws, lay them toward the rear of your 
work surface (behind the notebook) or far enough to the side that your 
arms do not accidentally brush them onto the floor.
■To help keep track of screws, try the following:
■Place each component’s screws in their own section of a parts 
sorter.
■Place each component’s screws next to the component on your 
work surface.
■Print the first page of each task, then place the page toward the 
rear of your work surface. As you remove screws, place the screws 
in their respective boxes on the page.
■After loosening screws that are deeply recessed in a hole (for 
example, on the bottom of the base assembly), you can leave the 
screws in the holes if you place small pieces of masking tape over 
the hole openings. When reassembling the component, just 
remove the tape and tighten the screws.
■When you place flat-headed screws on your work surface, stand 
them on their heads to prevent the screws from rolling off the table. 
						

							Preventing static electricity discharge www.gateway.com
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Preventing static electricity discharge
WarningTo avoid exposure to dangerous
electrical voltages and moving parts,
turn off your notebook, remove the
batteries, and unplug the power cord,
modem cable, and network cable before
opening the case.
WarningTo prevent risk of electric shock, do not
insert any object into the vent holes of the
notebook.
ImportantBefore performing maintenance on the
notebook, you should read and
understand the information in this
section.
The components inside your notebook are extremely sensitive to static 
electricity, also known as electrostatic discharge (ESD).
Before performing maintenance on the notebook, follow these guidelines:
■Avoid static-causing surfaces such as carpeted floors, plastic, and packing 
foam.
■Remove components from their antistatic bags only when you are ready 
to use them. Do not lay components on the outside of antistatic bags 
because only the inside of the bags provide electrostatic protection.
■Always hold components by their edges. Avoid touching the edge 
connectors. Never slide components over any surface.
■Wear a grounding wrist strap (available at most electronics stores) and 
attach it to a bare metal part of your workbench or other grounded 
connection.
■Touch a bare metal surface on your workbench or other grounded object.
Tape
Some of the procedures in this guide involve removing tape that holds cables 
or components. Two types of tape are used in this Gateway notebook:
■Mylar, non-conductive tape is typically transparent, with a red or brown 
tint.
■Conductive tape is typically grey or silver.
If the existing tape cannot be reused, replace it with the same type 
(conductivity) of tape. Both types of replacement tape should be non-ESD 
generating tape.
Do not use cellophane tape
Preparing the notebook
To prepare the notebook for maintenance:  
1Make sure that the disc drive is empty.
2Turn off the notebook.
3Disconnect from the optional port replicator. For more information, see 
“Disconnecting from the port replicator” on page 6.
4Disconnect the AC adapter, modem cable, and network cable if they are 
connected to the notebook.
5Disconnect all peripheral devices connected to the notebook and remove 
any PC cards.
6Remove the main battery and optional secondary battery. For more 
information, see “Removing the batteries” on page 6. 
						

							Replacing Gateway Notebook Componentswww.gateway.com
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Disconnecting from the port replicator
To separate the notebook from the port replicator:  
1Press down on the docking release latch. The notebook will spring up 
slightly.
2Lift the notebook off of the port replicator.
Removing the batteries
Removing the main battery
To remove the main battery:  
1Turn the notebook over so the bottom is facing up.
2Slide the battery lock to the unlock position.