Gateway E4200 Manual

							80          Maintaining and Troubleshooting Your E-4200 System
The mouse doesn’t work.
Video problems
The system is running but there is no display.
Probable CauseSolution
The mouse is not 
plugged in or con-
nected properly.Check the cable. Make certain it is plugged 
in correctly.
The mouse driver did 
not load when the sys-
tem started.Load the appropriate mouse driver manually 
or contact Technical Support.
The mouse is defec-
tive.Try a mouse you know is working.
Probable CauseSolution
The monitor is not 
turned on.Make certain the monitor is plugged in and 
turned on. If power is applied to the monitor, 
the green power LED should light. 
The monitor data cable 
is not connected.Make certain the monitor’s data cable is con-
nected to the video controller on the back of 
the system. 
The connector or cable 
is damaged.Check the connector and cable for bent or 
damaged pins. 
The monitor is defec-
tive.Connect a working monitor to the computer.
The monitor bright-
ness and contrast con-
trols are turned down.Adjust the brightness and contrast knobs to 
the center position.
The video card is not 
seated correctly.Open the system and reseat the video card. 
The video card is not 
compatible with the 
system.PCI video cards must be compatible with the 
system.
 Important!
Your system board may 
have a built-in video 
adapter, so there may not 
be a video adapter to 
remove and replace. 
						

							Troubleshooting     81
The text on the display is dim or difficult to read.
The color monitor displays everything in black and white.
The displayed characters are garbled.
Probable CauseSolution
The monitor bright-
ness and contrast con-
trols are turned down.Adjust the brightness and contrast knobs 
until the text becomes clear.
Sunlight is glaring off 
the display.Position the monitor away from the sun or 
window.
The CRT may be old. Replace the monitor.
Probable CauseSolution
The system was 
turned on before the 
monitor.Make certain the monitor is turned on, and 
then restart the system.
The display type is set 
incorrectly.Fro m t h e Control Panel
 window (Start
| 
Settings
| Control Panel
), double-click Display
, 
set the display to the appropriate monitor 
type, and then restart the system.
Probable CauseSolution
The video cable is 
damaged.Check the cable and connectors for bent 
pins or broken wires.
The video card has 
failed.Try another video card.
The display setup is 
incorrect.From the Control Panel window (Start
| 
Settings
| Control Panel
), double-click Display
 
and check the settings. The correct video 
type should be selected, along with a sup-
ported resolution. Check your monitor and 
video controller documentation for details. 
						

							82          Maintaining and Troubleshooting Your E-4200 System
The video is distorted.
Probable CauseSolution
The monitor’s controls 
are not properly 
adjusted.Adjust the monitor controls until the text 
becomes clear. See your monitor documen-
tation for more infor mation.
The connector or cable 
is damaged.Check the connector and cable for bent or 
damaged pins. 
The surge protector or 
UPS is damaged.Disconnect the monitor power cable and 
connect it directly to the power source.
The monitor is too 
close to a source of 
electrical interference.Move the monitor away from sources of 
electrical interference, such as televisions, 
unshielded speakers, microwaves, fluores-
cent lights, and metal beams or shelves.
The monitor needs to 
be degaussed.Turn off the computer and monitor and leave 
them off for at least a half hour, and then 
restart the system. 
						

							Troubleshooting     83
Error messages
This section lists common error messages that may be displayed on your 
monitor. These messages often indicate procedural errors such as an 
incorrect keystroke or a write-protected diskette. Some messages, however, 
may indicate a problem that requires you to consult the troubleshooting 
section of this manual.
Error MessageSolutions
Access denied.
•Try saving to a new file or diskette.
•Move the write-protection tab over the hole 
on the back of the diskette.
Bad command or file 
name.
•Make cer tain you entered the right 
command. 
•Verify the specified drive and try it again.
•If you are tr ying to exit MS-DOS to return to 
Windows, type exit
 and press 
E
NTER.
Base memory [xxx] 
expansion.This is an informational message only. No 
action is required. 
Checking RAM on disk 
controller.Your BIOS configuration is incorrect. Enter 
BIOS Setup and verify the parameter val-
ues. 
CD-ROM is not recog-
nized.See “The CD-ROM drive is not recognized 
by the system.” on page 72.
Data error. Run ScanDisk on the reported disk.
Decreasing available 
memory.Your BIOS configuration is incorrect. Enter 
BIOS Setup and verify the parameter val-
ues.
Diskette drive is not rec-
ognized.See “The diskette drive is not recognized by 
the system.” on page 76.
Diskette drive 0 seek to 
track 0 failed.
•Enter BIOS Setup and verify the diskette 
drive settings.
•Check the diskette drive cables. Make 
cer tain Pin 1 on the cable aligns with Pin 1 
on the connector. 
						

							84          Maintaining and Troubleshooting Your E-4200 System
Diskette dr ive reset 
failed.•Enter BIOS Setup and verify the diskette 
drive settings.
•Check the diskette drive cables. Make 
cer tain pin 1 on the cable aligns with pin 1 
on the connector.
Diskette read failed - 
strike 
F1 to retry restart.•Make cer tain the boot disk contains the 
Command.com file.
•Use the configuration utility (if applicable) to 
verify your drive or controller configuration.
•Press F1 to try the restart again.
Gate A20 failure. You may have an XT keyboard connected to 
an AT system or vice versa. Make certain 
the keyboard is configured to work with the 
appropriate system. Some keyboards have 
a switch to select either AT or XT.
Hard disk controller fail-
ure.
•Make certain the hard disk cable is properly 
connected.
•Open the BIOS Setup program and verify 
that the correct drive type is selected.
Hard disk controller fail-
ure - press 
F1 to tr y 
restar t.•The drive controller may be defective. 
Press 
F1 to retr y the restar t.
•Try running Fdisk and DOS Format. For 
more i nfor mat ion,  r efer  t o your  DOS 
documentation.
Insert bootable media 
device.
•See “The IDE drive is not recognized by the 
system.” on page 74.
•See “The SCSI drive is not recognized by 
the system.” on page 73.
•Backup your files as soon as possible.
Insufficient disk space.
•Check the free space on the disk volume. If 
the volume is full or almost full, remove 
unnecessary files.
Invalid configuration infor-
mation…
•Enter BIOS Setup and verify the parameter 
va l ue s.
Error MessageSolutions 
						

							Troubleshooting     85
Invalid password.•Enter your password again, making certain 
to enter it correctly.
•If you do not know the password, you may 
need to reinstall the software you are trying 
to access.
•Startup passwords are stored in BIOS. If 
this password has been set and is 
unknown, you may be able to reset the 
password via system board jumper 
settings. See “Installing memory” on 
page 29 for more information.
Keyboard clock line fail-
ure.
•Try a working keyboard.
•Make cer tain the keyboard is compatible 
with the system. You may have to change 
the switch setting to AT.
•Replace the keyboard chip.
Keyboard controller fail-
ure.
•Try a working keyboard.
•Make cer tain the keyboard is compatible 
with the system. You may have to change 
the switch setting to AT.
•Replace the keyboard chip.
Keyboard controller fail-
ure.
•Try a working keyboard.
•Make cer tain the keyboard is compatible 
with the system. You may have to change 
the switch setting to AT.
•Replace the keyboard chip.
Keyboard not detected.
•See “The keyboard doesn’t work.” on 
page 79.
•Turn off the system and check the keyboard 
cable.
Keyboard stuck key fail-
ure.
•Remove any objects that may be resting on 
the keyboard, and then restart the system.
•Check for sticky keys. Clean the keyboard if 
necessary.
Error MessageSolutions 
						

							86          Maintaining and Troubleshooting Your E-4200 System
Memory errors were 
detected while the sys-
tem powered up.See “Memor y errors were detected during 
system start up.” on page 74.
Memor y size error. Enter BIOS Setup and save the memor y 
configuration.
Non-system disk or disk 
error.
•Eject the diskette and press 
ENTER.
•If the diskette is bootable, check it for 
errors.
Not enough memory. Close all programs that are not currently in 
use.
Print queue is full.
•Wait until the current print job has 
completed before sending another print job.
•If you receive this error often, you need to 
add memory to the printer.
Printer is out of paper.
•Add paper to the printer.
•Make cer tain the printer is online.
Required parameter 
missing.
•Make cer tain you entered the right 
command. 
•If you are tr ying to exit MS-DOS to return to 
Windows, type exit
 and press 
E
NTER.
Syntax error.
•Make cer tain you entered the right 
command. 
•If you are tr ying to exit MS-DOS to return to 
Windows, type exit
 and press 
E
NTER.
Time and date not set. Enter BIOS Setup to set the system’s date 
and time.
Write protect error. Move the write-protection tab over the hole 
on the back of the diskette.
Error MessageSolutions 
						

							A
Appendix
Specifications......................................................... 88
Regulatory Compliance Statements ..................... 90 
						

							88          Maintaining and Troubleshooting Your E-4200 System
Specifications
The following specif ications are for the standard conf iguration; your 
system may contain optional equipment. All specif ications are subject to 
change.
Summary Supports Intel Pentium II microprocessors 
operating at 266 to 450 MHz. Processors 
running from 266 to 333 MHz have a 66 MHz 
FSB. Processors running from 350 to 450 have 
a 100 MHz FSB. Features ATX form factor.
Desktop case 17.93 in. x 17.03 in. x 5.28 in. (WxDxH), 
including base.
Mid-tower case 9.87 in. x 18.64 in. x 22.8 in. (WxDxH), 
including base.
Tower case 8.5 in. x 18.2 in. x 20.9 in. (WxD xH), 
including base.
Processor Intel Pentium II with MMX™ technology
Processor speed 266 MHz, 300 MHz, 333 MHz, 350 MHz, 
400 MHz, and 450 MHz.
Cache subsystem Primary, 32K write back cache; 16K 
code/16K data. L2 cache is integrated into the 
Pentium II processor cartridge with 512KB of 
4-way set associative cache.
RAM capacity 168-pin Sync DRAM (SDRAM) memory. 
Three DIMM slots. Expandable to 384 MB 
SDRAM (using 64 Mbit-based DRAM).
BIOS Pheonix BIOS: Flash BIOS for easy updates 
from diskette.
IDE interfaces Supports up to four IDE devices (hard drives, 
CD-ROMs, LS-120s) using two onboard PCI 
IDE adapters. Automatic drive type selection 
for easy setup. 
						

							Appendix     89
Diskette drive A diskette controller is integrated on the 
system board. Support available for primary 
and secondary diskette drives and a tape 
backup unit (TBU).
I/O ports One parallel and two serial ports on the system 
board. LPT and COM conf igurable from 
system setup program. No jumper settings 
required.
USB Universal Serial Bus (2 ports)
Mouse/Keyboard Microsoft PS/2 mouse and keyboard 
connectors.
AGP Expansion Slot One slot (dedicated graphics/video)
ISA/PCI Expansion 
SlotsFour PCIand one shared (ISA/PCI)
Power Supply 200 watts. ATX power connector for easy 
power cable changeover.
System environment Internal temperature: 10°C to 35°C
Humidity: 20% to 80%
Altitude: -200 ft. to 10,000 ft.
Shock/vibration: 12g, 11ms half-sine; 2 to 
200Hz, 0.25g sinusoidal
CPU clearance: >0.4 inch after installation, 
top and sides
Certif ication FCC Class B, UL, CUL, CE Mark, VCCI, CB 
Scheme Summary Supports Intel Pentium II microprocessors 
operating at 266 to 450 MHz. Processors 
running from 266 to 333 MHz have a 66 MHz 
FSB. Processors running from 350 to 450 have 
a 100 MHz FSB. Features ATX form factor.